I saw the item I wanted. I submitted the number of items I wanted to the sales department. I asked if I could get a better price. They were able to do so. Turn around time less than 24 hours.
I saw the item I wanted. I submitted the number of items I wanted to the sales department. I asked if I could get a better price. They were able to do so. Turn around time less than 24 hours.
I have not unpacked the fixture yet but the order and delivery process thus far has been so easy!
Thank you!
They had the best prices on the items I was looking for and delivered them quickly! A great help in our time crunch during our remodel.
The mirror arrived shattered. I was so disappointed but called Luna immediately. Service consultant was great and sent out another the next day!
The website was easy to navigate and place an order. My lights came quickly and are exactly what was advertised.
Thank You!
Sent me someone's return not a new fixture!
But a good way to do business!
We purchased three bathroom light fixtures (product #2443) for our new construction. When the time came to install them one of the fixtures was defective, missing a component in one of the socket assemblies. The part is deep inside the socket (first picture is a good one, second shows the part missing) so there's no chance it came out during shipping or the installation. We submitted the information and pictures to the third party customer support line who said they would get back to us. They never did. We called and started the process all over again. We received a shipping notification but the tracking provided showed the package didn't exist. So we started the process again a third time. Now they are asking if the product had been installed and thereby no longer in warranty. If this company put as much effort into ensuring they don't ship defective products as they do in avoiding the cost of their defects we wouldn't be having this problem. Instead, we're left with a dark bathroom and probably will be out $300 spent on the useless light fixture.
Product arrived damaged, but company still had me pay return shipping. Product received back to Luna on 2/12 and two weeks later, there is still no credit to my account for returned items, despite a follow up phone call confirming they received items back. Long wait times on hold to speak to anyone. Products are nice but could have bought them elsewhere and most likely would have been a better experience.
I purchased a light fixture and was sent the wrong color. After immediately contacting Luna Warehouse to let them know and providing pictures, I was no longer able to make contact with them via phone or email for months so I rated them on this site on 11/23. They called me directly on 11/23 and said I would receive a refund in 3 to 4 days. No credit received and no response to emails. Don't waste your money they cannot be trusted.
My wife and I bought an outdoor light on June 21st. It was delivered broken. When you call customer service they put you on hold and never answer. This costed me over $300 and have not spoken to anyone personally on the phone. This is the worst experience I have ever had with a company in my life. All I want is a refund and I would be more than happy to give their broken package back to them.
Luna Warehouse continues to refuse to refund me for a delivery that I never received because they messed up the shipping address and required verified signature at delivery. Fedex was to return the item to them and it appears to lost in their system. I am now forced to file a complaint with my credit card company to collect a refund that way.
This was 4th purchase from Luna, the other 3 went fine, this was one is a disaster. Not the company I thought they were.
I ordered and paid for a $300+ mirror more than a month ago. Since then, the only communication has been the creation of a fed ex tracking label (twice). They took my money but no product or communication has been sent to me. I've tried calling, chatting, emailing and checking the status of my order on their website. Nothing works. I've had to order many things from many companies over the past six months. None have provided worse service than LunaWarehouse. Be aware.
We placed our order in July was told about three weeks later that it was going to be delayed and ships on October 10 as of October 16 have not received a confirmation that it's been shipped have sent several emails to the company as well as called and still have had no response
Bought 3 lights from them back in Jul 2020, cancelled 2 the same day and returned the other one back in Aug 2020. The UPS delivery date shows all the tracking, it is now end Nov and I am still chasing them for refund.
I attempted to purchase 4 lights and was pretty excited because the site had a great selection. However, it doesn't reflect how many are in stock or whether they are even in stock. I get an email notification that my part of my purchase would not be fulfilled due to items being discontinued. (I initially thought. No harm no foul) I requested a cancelling my order since these items were meant for the front of my home which means I can't mismatch. After a week, I started receiving my refunds and it came in partial quantities. I didn't receive the full amount, missing about 100 dollars. I sent an email and was told that their policy is that they can't refund clearance items. This is why I writing this review... I would understand if I received the product or products that were on clearance and in stock but I didn't. I never received the product but I am not getting my money back but they will still attempt to sell the products since they have it on their shelves? I feel this is a scam and should be noted by other customers. This is dirty and wrong!
Order placed, will see if I get what I ordered in a timely fashion. Well, I haven't got the fan I ordered yet and customer service never answers the phone. Buy elsewhere.
There are two clear glass shades one for each bulb, they do not match, one is thicker than the other and the accent feature embedded in the glass do not match.
We purchased multiple Kichler lamps from Lunawarehouse website in late November 2020 for $1235 using PayPal. Shortly after the purchase we decided to cancel the transaction online since we found a better option online. We also called them to make sure to cancel the order and shipping but some of the lamps were shipped to us and some weren't. We later received part of the lamps and called them and requested to return them. A return label was then provided and we sent the items back to the warehouse and They were received on December 28th via FedEx. In all this process we were also forced to open a dispute with Chase card services against PayPal since PayPal for some reason charged us $1699 instead of $1235, so we requested the difference ($463) Since there was a billing mistake. When we called Lunawarehouse to request a refund they told us they would need us to cancel the dispute in order for them to refund us the money so we were forced to close the dispute in mid December. We have contacted Lunawarehouse at least 5 times by phone and over 3 times by email within the last 6 weeks and as of now we still have not received a refund claiming that they have to discuss the case with accounting because there is a chargeback but nothing has been done. Now we are in process of opening a new dispute with Chase bank and will likely need to escalate with a lawyer in order to get our money back. All this would have been easily solved if they just would give us our money back. I can not recommend them!
GOOD clear form... sales input... Provided good working replacement...
Mirror was shattered upon opening, very disappointed
Overview
Luna Warehouse exhibits a polarized reputation among customers, with some praising its competitive pricing, efficient delivery, and a wide selection of products. Positive experiences often highlight quick shipping and satisfactory product quality, particularly for decorative items. However, significant concerns arise regarding customer service, particularly with return policies, unresponsive support, and product inconsistencies. Many customers report frustrations with receiving incorrect or damaged items and facing challenges in obtaining refunds or replacements. Overall, while the company offers attractive pricing and a user-friendly experience, its customer service practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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