Luna Warehouse Reviews Summary
Luna Warehouse exhibits a polarized reputation among customers, with some praising its competitive pricing, efficient delivery, and a wide selection of products. Positive experiences often highlight quick shipping and satisfactory product quality, particularly for decorative items. However, significant concerns arise regarding customer service, particularly with return policies, unresponsive support, and product inconsistencies. Many customers report frustrations with receiving incorrect or damaged items and facing challenges in obtaining refunds or replacements. Overall, while the company offers attractive pricing and a user-friendly experience, its customer service practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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There are two clear glass shades one for each bulb, they do not match, one is thicker than the other and the accent feature embedded in the glass do not match.
The light fixture I ordered had dense in it. Luna warehouse was quick to send me another one good service
Bought 3 bath light fixtures... One fixture was broken. Luna sent another quickly, and I didn't even have to return the broken fixture. I was pleased!
The mirror arrived shattered. I was so disappointed but called Luna immediately. Service consultant was great and sent out another the next day!
Ordering was not an issues, I received my items in a reasonable time, I cannot comment on the items since they have not been unpacked yet. We make settlement on Sept. 3rd and will be unpacking them at that time.
One lamp arrived broken, but, your team made it right very promptly.
Great Service - thank you. Very prompt and arrived on time!
Mirror was shattered upon opening, very disappointed
Quick response to email and resolved issue at hand.
Very Happy
Product arrived damaged, but company still had me pay return shipping. Product received back to Luna on 2/12 and two weeks later, there is still no credit to my account for returned items, despite a follow up phone call confirming they received items back. Long wait times on hold to speak to anyone. Products are nice but could have bought them elsewhere and most likely would have been a better experience.
We purchased multiple Kichler lamps from Lunawarehouse website in late November 2020 for $1235 using PayPal. Shortly after the purchase we decided to cancel the transaction online since we found a better option online. We also called them to make sure to cancel the order and shipping but some of the lamps were shipped to us and some weren't. We later received part of the lamps and called them and requested to return them. A return label was then provided and we sent the items back to the warehouse and They were received on December 28th via FedEx. In all this process we were also forced to open a dispute with Chase card services against PayPal since PayPal for some reason charged us $1699 instead of $1235, so we requested the difference ($463) Since there was a billing mistake. When we called Lunawarehouse to request a refund they told us they would need us to cancel the dispute in order for them to refund us the money so we were forced to close the dispute in mid December. We have contacted Lunawarehouse at least 5 times by phone and over 3 times by email within the last 6 weeks and as of now we still have not received a refund claiming that they have to discuss the case with accounting because there is a chargeback but nothing has been done. Now we are in process of opening a new dispute with Chase bank and will likely need to escalate with a lawyer in order to get our money back. All this would have been easily solved if they just would give us our money back. I can not recommend them!
I purchased a light fixture and was sent the wrong color. After immediately contacting Luna Warehouse to let them know and providing pictures, I was no longer able to make contact with them via phone or email for months so I rated them on this site on 11/23. They called me directly on 11/23 and said I would receive a refund in 3 to 4 days. No credit received and no response to emails. Don't waste your money they cannot be trusted.
Bought 3 lights from them back in Jul 2020, cancelled 2 the same day and returned the other one back in Aug 2020. The UPS delivery date shows all the tracking, it is now end Nov and I am still chasing them for refund.
We placed our order in July was told about three weeks later that it was going to be delayed and ships on October 10 as of October 16 have not received a confirmation that it's been shipped have sent several emails to the company as well as called and still have had no response
I ordered and paid for a $300+ mirror more than a month ago. Since then, the only communication has been the creation of a fed ex tracking label (twice). They took my money but no product or communication has been sent to me. I've tried calling, chatting, emailing and checking the status of my order on their website. Nothing works. I've had to order many things from many companies over the past six months. None have provided worse service than LunaWarehouse. Be aware.
The website was easy to navigate and place an order. My lights came quickly and are exactly what was advertised.
Thank You!
I have not unpacked the fixture yet but the order and delivery process thus far has been so easy!
Thank you!
Shopping on the site was easy and great discount. Fast shipping too!
Found what I was looking for easily, and the discount made it more affordable for my client.
Found what I was looking for easily, and the discount made it more affordable for my client.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members