website thubmnail of Luna Warehouse

Luna WarehouseReviews 61

3.3
How would you rate Luna Warehouse?
grey star
grey star
grey star
grey star
grey star

Luna Warehouse Reviews Summary

Luna Warehouse exhibits a polarized reputation among customers, with some praising its competitive pricing, efficient delivery, and a wide selection of products. Positive experiences often highlight quick shipping and satisfactory product quality, particularly for decorative items. However, significant concerns arise regarding customer service, particularly with return policies, unresponsive support, and product inconsistencies. Many customers report frustrations with receiving incorrect or damaged items and facing challenges in obtaining refunds or replacements. Overall, while the company offers attractive pricing and a user-friendly experience, its customer service practices require substantial improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
20
value
30
shipping
30
returns
9
quality
30

Instant Feedback

1,744 reviews
Minnesota
1 review
0 helpful votes
Follow Customer B.
Unfollow Customer B.
Send Message
Share Review
Report Review

Ok
August 27, 2021

There are two clear glass shades one for each bulb, they do not match, one is thicker than the other and the accent feature embedded in the glass do not match.

Date of experience: July 28, 2021
Florida
1 review
0 helpful votes
Follow Robert F.
Unfollow Robert F.
Send Message
Share Review
Report Review

Is damaged merchandise
July 28, 2021

The light fixture I ordered had dense in it. Luna warehouse was quick to send me another one good service

Date of experience: July 28, 2021
Missouri
2 reviews
9 helpful votes
Follow Debra W.
Unfollow Debra W.
Send Message
Share Review
Report Review

Best price, by far!
July 28, 2021
Updated review

Bought 3 bath light fixtures... One fixture was broken. Luna sent another quickly, and I didn't even have to return the broken fixture. I was pleased!

Date of experience: July 28, 2021

Best price, by far!
June 21, 2021
Previous review

Best price, by far!

Date of experience: June 21, 2021
Michigan
1 review
0 helpful votes
Follow K. D.
Unfollow K. D.
Send Message
Share Review
Report Review

Purchased a mirror made by Uttermost
July 28, 2021

The mirror arrived shattered. I was so disappointed but called Luna immediately. Service consultant was great and sent out another the next day!

Date of experience: July 28, 2021
Tennessee
1 review
0 helpful votes
Follow Karen Z.
Unfollow Karen Z.
Send Message
Share Review
Report Review

Recent purchases
July 28, 2021

Ordering was not an issues, I received my items in a reasonable time, I cannot comment on the items since they have not been unpacked yet. We make settlement on Sept. 3rd and will be unpacking them at that time.

Date of experience: July 28, 2021
Wisconsin
2 reviews
0 helpful votes
Follow Richard Y.
Unfollow Richard Y.
Send Message
Share Review
Report Review

Lights and Mirrors
July 28, 2021

One lamp arrived broken, but, your team made it right very promptly.

Date of experience: July 28, 2021
Minnesota
1 review
0 helpful votes
Follow John N.
Unfollow John N.
Send Message
Share Review
Report Review

Great Service - thank you. Very prompt and arrived on time!

Date of experience: July 28, 2021

Great Service
July 10, 2021
Previous review

Great Service - thank you

Date of experience: July 10, 2021
Tennessee
1 review
0 helpful votes
Follow Michael D.
Unfollow Michael D.
Send Message
Share Review
Report Review

Mirror
August 27, 2021

Mirror was shattered upon opening, very disappointed

Date of experience: July 28, 2021
California
2 reviews
0 helpful votes
Follow Shawna O.
Unfollow Shawna O.
Send Message
Share Review
Report Review

Great Customer Service
July 28, 2021

Quick response to email and resolved issue at hand.
Very Happy

Date of experience: July 28, 2021
Pennsylvania
1 review
1 helpful vote
Follow lisa c.
Unfollow lisa c.
Send Message
Share Review
Report Review

Disappointed
March 28, 2021

Product arrived damaged, but company still had me pay return shipping. Product received back to Luna on 2/12 and two weeks later, there is still no credit to my account for returned items, despite a follow up phone call confirming they received items back. Long wait times on hold to speak to anyone. Products are nice but could have bought them elsewhere and most likely would have been a better experience.

Date of experience: February 26, 2021
Wisconsin
1 review
1 helpful vote
Follow Juan M.
Unfollow Juan M.
Send Message
Share Review
Report Review

Bad experience, no refund after over 2months!
March 3, 2021

We purchased multiple Kichler lamps from Lunawarehouse website in late November 2020 for $1235 using PayPal. Shortly after the purchase we decided to cancel the transaction online since we found a better option online. We also called them to make sure to cancel the order and shipping but some of the lamps were shipped to us and some weren't. We later received part of the lamps and called them and requested to return them. A return label was then provided and we sent the items back to the warehouse and They were received on December 28th via FedEx. In all this process we were also forced to open a dispute with Chase card services against PayPal since PayPal for some reason charged us $1699 instead of $1235, so we requested the difference ($463) Since there was a billing mistake. When we called Lunawarehouse to request a refund they told us they would need us to cancel the dispute in order for them to refund us the money so we were forced to close the dispute in mid December. We have contacted Lunawarehouse at least 5 times by phone and over 3 times by email within the last 6 weeks and as of now we still have not received a refund claiming that they have to discuss the case with accounting because there is a chargeback but nothing has been done. Now we are in process of opening a new dispute with Chase bank and will likely need to escalate with a lawyer in order to get our money back. All this would have been easily solved if they just would give us our money back. I can not recommend them!

Date of experience: February 1, 2021
Florida
1 review
1 helpful vote
Follow Deborah T.
Unfollow Deborah T.
Send Message
Share Review
Report Review

I purchased a light fixture and was sent the wrong color. After immediately contacting Luna Warehouse to let them know and providing pictures, I was no longer able to make contact with them via phone or email for months so I rated them on this site on 11/23. They called me directly on 11/23 and said I would receive a refund in 3 to 4 days. No credit received and no response to emails. Don't waste your money they cannot be trusted.

Date of experience: November 23, 2020
Canada
1 review
0 helpful votes
Follow Bob S.
Unfollow Bob S.
Send Message
Share Review
Report Review

The worst company ever
December 19, 2020

Bought 3 lights from them back in Jul 2020, cancelled 2 the same day and returned the other one back in Aug 2020. The UPS delivery date shows all the tracking, it is now end Nov and I am still chasing them for refund.

Date of experience: November 19, 2020
Georgia
1 review
1 helpful vote
Follow Suzanne J.
Unfollow Suzanne J.
Send Message
Share Review
Report Review

We placed our order in July was told about three weeks later that it was going to be delayed and ships on October 10 as of October 16 have not received a confirmation that it's been shipped have sent several emails to the company as well as called and still have had no response

Date of experience: October 16, 2020
Texas
1 review
1 helpful vote
Follow Kerry L.
Unfollow Kerry L.
Send Message
Share Review
Report Review

Worst service ever
October 17, 2020

I ordered and paid for a $300+ mirror more than a month ago. Since then, the only communication has been the creation of a fed ex tracking label (twice). They took my money but no product or communication has been sent to me. I've tried calling, chatting, emailing and checking the status of my order on their website. Nothing works. I've had to order many things from many companies over the past six months. None have provided worse service than LunaWarehouse. Be aware.

Date of experience: September 17, 2020
Texas
1 review
0 helpful votes
Follow DB F.
Unfollow DB F.
Send Message
Share Review
Report Review

Fast service
September 2, 2020

Luna had hard to find item and I received it in 3 days!

Date of experience: September 2, 2020
Minnesota
2 reviews
0 helpful votes
Follow Elizabeth L.
Unfollow Elizabeth L.
Send Message
Share Review
Report Review

Excellent product and service
September 1, 2020

The website was easy to navigate and place an order. My lights came quickly and are exactly what was advertised.
Thank You!

Date of experience: September 1, 2020
North Carolina
1 review
0 helpful votes
Follow Christian X.
Unfollow Christian X.
Send Message
Share Review
Report Review

I have not unpacked the fixture yet but the order and delivery process thus far has been so easy!
Thank you!

Date of experience: August 28, 2020
Maryland
1 review
0 helpful votes
Follow George U.
Unfollow George U.
Send Message
Share Review
Report Review

Great Experience
August 22, 2020

Shopping on the site was easy and great discount. Fast shipping too!

Date of experience: August 22, 2020
Pennsylvania
1 review
0 helpful votes
Follow Amy P.
Unfollow Amy P.
Send Message
Share Review
Report Review

Great experience
August 16, 2020
Updated review

Found what I was looking for easily, and the discount made it more affordable for my client.

Date of experience: August 16, 2020

Found what I was looking for easily, and the discount...
August 5, 2020
Previous review

Found what I was looking for easily, and the discount made it more affordable for my client.

Date of experience: August 5, 2020