• Lush

2018 CUSTOMER CHOICE AWARD

Lush

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Overview

Lush has a rating of 3.1 stars from 201 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lush most frequently mention bath bombs, customer service, and high quality. Lush ranks 9th among Bath & Body sites.

  • Service
    45
  • Value
    39
  • Shipping
    34
  • Returns
    27
  • Quality
    39
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
0
22
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How would you rate Lush?
Top Positive Review

“High-quality Lush”

alice s.
8/26/18

I'm alternatively new to Lush cosmetics however I'm already in LOVE. Their shops are so high-quality - the piles of bathtub bombs, soap and a variety of bottles of one of a kind sizes... it's absolutely something one cannot forget. I have not tried any of the scrubs but the grapefruit bathe gel used to be fantastic!

Top Critical Review

“Products are great, service is not, website is misleading”

Ali D.
2/2/23

I used to really like lush products (particularly masks or bath bombs) but I will no longer order from them. I have a chronic illness that makes it extremely difficult to go to the stores, so I try to have the items shipped to me instead. Shipping times listed on their website are way incorrect - they list 2-8 business days, but you're more likely to get it much later. I live in a major city where delivery is typically not delayed. It's been 7 business days, and my most recent order just now left the warehouse. I just wish they were honest about shipping on their website - I would have made different purchasing choices.

Reviews (201)

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Reviews that mention popular keywords

bath bombs (27)
Thumbnail of user marshat52
Florida
5 reviews
1 helpful vote
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February 12th, 2021

So far their product is the best one I found on the market. I'm allergic and usually, it is quite difficult to find smth that won't make my skin blush. But this product (especially bath bombs and soaps) is nothing bad to say.

Service
Quality
Thumbnail of user loraw9
Ohio
3 reviews
14 helpful votes
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December 22nd, 2017

I have been purchasing Lush products for over 10 years. There are a number of their products that I have just loved (bath bombs and bubble bars, facial scrubs solid shampoos), but all but one of my favorite bath bombs and bubble bars have been discontinued, some after just a short period of time! VERY frustrating. Some of the products, like the shower gels are VERY expensive and you need to pay close attention to the size of what you are getting. Fortunately, the still make the Ocean Salt facial scrub and all three of the solid shampoos that I like. Unfortunately, only one of my favorite bath bombs still exists.

Thumbnail of user eymay
Turkey
6 reviews
1 helpful vote
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January 14th, 2021

I love the smell of their product. I met with them in Sweeden when it is was so cold and went inside their shop, I was trying to get warmer only but I loved to try their testers. The smells were amazing, the ingredients were natural, and the feeling of using hand creams made me feel great. As a person who does not go to a cafe to get warmer to not spend money, I ended up buying one of their product. I think we should support this ecological company more and more

Tip for consumers:
not sure

Products used:
hand cream

Service
Value
Shipping
Returns
Quality
Thumbnail of user lynnem179
New Zealand
3 reviews
2 helpful votes
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December 17th, 2020

You can smell their products a mile away, and they always smell so good. I also like that they don't overpackage things. They could a bit tiny bit greener but I guess everyone is getting there in time. I'll keep going back.

Thumbnail of user cosmol4
India
2 reviews
0 helpful votes
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April 28th, 2021

Lush's products are not 100% organic, but they do use natural ingredients … and also some possibly harmful synthetics like SLS, parabens and 'fragrances'... If it's coloured green on their website it is naturally derived and often organic, if it's coloured black it is an ingredient that they call a 'safe synthetic'

Thumbnail of user caitlinb81
Germany
1 review
1 helpful vote
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December 10th, 2020

I tried LUSH shampoos. The scent is incredibly pleasant, the hair is very soft and fresh. I like that the products are hand-made. I will definitely try the face masks and what else they have because I'm like a kid in a candy store :D

Thumbnail of user sarahm1244
California
7 reviews
26 helpful votes
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October 16th, 2020

I highly suggest their face products, while you may not get much they work great leaving your skin soft and moisturized. My favorite items that I buy there are Celestial (face lotion) and Ultrabland (face wash). The body wash/jelly/shower slime are fun and interesting but average, I haven't noticed them having any negative or noticeable changes to my skin.
The staff at the store are friendly, polite and very good at up selling. Lush doesn't really have any sales but the quality is consistently good and the website is easy to navigate, the email you immediately and ship pretty quickly. My first order had a little leakage nothing major or any real loss of product, the second one came sealed tightly so overall decent shipping.

Thumbnail of user lindsayt31
Illinois
3 reviews
28 helpful votes
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August 4th, 2019

I love how their company is trying to be eco-friendly with the minimal packaging and that their products are cruelty free. If you vote with your dollar I think that lush is a good place to shop since their products are awesome and work really well too!

Service
Value
Returns
Thumbnail of user lindac3745
Texas
1 review
0 helpful votes
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February 2nd, 2022

My girlfriend bought me this bath bomb for Christmas and the moment i smelled it I was absolutely in love. I'm not a huge fan of pink but it was so beautiful in the bath water and the rose petals were absolutely adorable. I would definitely buy this again.

Thumbnail of user marissat20
Canada
3 reviews
32 helpful votes
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November 22nd, 2019

Their mint mask is absolutely fantastic! Whatever is in it just makes my face sooooo clear! Would not recommend the night masks just because for my skin type they have been way too heavy and I start breaking out. But hey, if you are looking for high quality facial products, then that is the place for you! Might not be the cheapest, but its is SOOOO worth the price!

Thumbnail of user isabellac83
GB
1 review
2 helpful votes
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June 2nd, 2021

I received my rings one for me and one for my daughter. They are very well made and beautiful.
I had a question a couple of days ago about delivery. They answered promptly. I will order from them again.

Service
Value
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Thumbnail of user harperk2
5 reviews
6 helpful votes
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December 22nd, 2015

Lush is such a treat - for yourself or for a gift. The quality of the soaps and all their products really is just sensational. You don't think there can be that big of a difference until you use the quality soaps and lotions from Lush. Love love love

Thumbnail of user paulh1607
India
8 reviews
3 helpful votes
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October 27th, 2020

Lush is my favorite brand and I love their products very much. All the products are of excellent quality and worth buying. Prices are reasonable. I have used face products and the results are amazing. Recommended.

Thumbnail of user carolh158
Germany
3 reviews
1 helpful vote
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June 1st, 2017

Grat handmade products. Some of the shampoos made by them were the first purchase from this company for me and proved to be really effective and gentle to my hair which is really a problem for me. I trust them!

Thumbnail of user williamm5021
Texas
1 review
0 helpful votes
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February 11th, 2023

Raise virtual pets with your friends! A new way to share time with your friends. • invite your friends to raise a mini pet. • give love to your pets to help them grow. • keep the streak to see your pet evolve.

Tip for consumers:
sdfsdfsdf

Products used:
shoes

Service
Thumbnail of user gabriela49
Texas
2 reviews
3 helpful votes
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February 26th, 2019

Recently I used some of their products, and realized LUSH is not what it
Has mentioned in reviews. No doubt, some of their products are good but
Most of them are simply questionable about their quality! You people
Needs improvement.

Thumbnail of user axelt26
Georgia
4 reviews
1 helpful vote
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March 8th, 2023

I always buy all the bath goods for me and my wife here. I really love the quality of Lush products, the variety of choices and smells they offer. I especially love bath bombs, which are perfect for relaxing after a long day. They make my skin feel so soft and moisturized, and the scents are incredible. 5 out of 5!

Service
Quality
Thumbnail of user emmanuela50
Nigeria
2 reviews
0 helpful votes
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May 6th, 2019

Great products and customer products. Most of my friends who are fans of this product have not been disappointed by any lush products ever. I think I'm beginning to love the bath bombs and the moisturizing bath products.

Thumbnail of user ginap433
GB
1 review
0 helpful votes
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July 5th, 2023

I was with my mums friend.
I got a free sample of one thing.
It was chocolate body rub, it smelt really lovely. I got home and showed my mum and she said what a bargain. I enjoyed my visit to lush at Bluewater.

Tip for consumers:
I would suggest if you go to lush to get a free sample of chocolate body rub

Products used:
body rubs

Service
Value
Thumbnail of user bibint1
Canada
1 review
0 helpful votes
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October 31st, 2020

Lush is my favorite brand and I love their products very much. All the products are of excellent quality and worth buying, The prices are so affordable. I would definetly like to reccomend for everyone.

Thumbnail of user fredl49
Canada
2 reviews
0 helpful votes
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May 26th, 2017

Bought a couple times from them online and the site is really easy to use and the shipping is very fast ( 3-5 days) and the order tracking is really helpful and accurate. Love the products. Would recommend and will defenitly buy from them again

Thumbnail of user anthonyc401
GB
11 reviews
35 helpful votes
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July 3rd, 2020

My wife buy their product and like it. She found them amazing due to the smells great that leaves skin feeling pleasant and smooth. Great selection at affordable price.

Thumbnail of user katiep116
Canada
1 review
10 helpful votes
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April 4th, 2019

I love the products, but I hate going in store. Normally I love communicating with reps in store, but Lush reps make the experience not very enjoyable. I feel harassed in store. If asking for help, the reps only try to upsell you and follow you around the store. I like help, but this is way too much. I now prefer to shop LushCosmetics online. I am only speaking for Canadian stores!

Service
Value
Shipping
Quality
Thumbnail of user sallyc91
Michigan
3 reviews
11 helpful votes
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August 15th, 2018

Love the body butter they sell. I understand everything they sell is cruelty free and not tested on animals which is a HUGE PLUS! There's a store by where I live and I stop by whenever I can to pick up something new :)

Thumbnail of user shishirm2
Nepal
4 reviews
0 helpful votes
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July 5th, 2019

Lush is for those people who want to achieve the best beauty within oneself. The products has minimal side effects and shows very positive results in short period.

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