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Lush has a rating of 3.1 stars from 201 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lush most frequently mention bath bombs, customer service, and high quality. Lush ranks 9th among Bath & Body sites.
I'm alternatively new to Lush cosmetics however I'm already in LOVE. Their shops are so high-quality - the piles of bathtub bombs, soap and a variety of bottles of one of a kind sizes... it's absolutely something one cannot forget. I have not tried any of the scrubs but the grapefruit bathe gel used to be fantastic!
I used to really like lush products (particularly masks or bath bombs) but I will no longer order from them. I have a chronic illness that makes it extremely difficult to go to the stores, so I try to have the items shipped to me instead. Shipping times listed on their website are way incorrect - they list 2-8 business days, but you're more likely to get it much later. I live in a major city where delivery is typically not delayed. It's been 7 business days, and my most recent order just now left the warehouse. I just wish they were honest about shipping on their website - I would have made different purchasing choices.
All lushes products are animal cruelty free and are handmade my individual people and they actually get to put the name of the creator on th product it's super unique and their products are great!
In love with this place. Ordering from the catalog always goes fine, but the girls who work in the stores are usually so helpful. And the store smells so gooood!
I'm always going to keep buying from Lush. I love what they stand for. I love the ingredient lists. I love everything. I just wish it wasn't so expensive.
Tip for consumers:
Go to the store after a holiday, they usually have good sales on at that time.
Products used:
I use many of their products, but I keep going back to their charcoal face cleanser.
I love their mask. It smells divine and really works so well.The coffee grinds exfoliate my skin when I wash it off and I feel so clean after I use it.
I ordered some bath bomb products on 2nd October for a christmas present when they were delivered they were left out in heavy rain for several hours, I returned from work to find them sitting in a sludgy puddle and the package was saturated so much so that the box disintegrated when I lifted it. The contents were also very wet and I placed them on kitchen roll and left them to dry out.The very next day I had to leave to go on holiday, I had sent both Lush and the couriers e mails to explain my order was ruined. When I returned from the holiday the bombs had dried out but the frgrance wasnt there I was gutted.Hayley from Lush customer services emailed me to ask for me to send photos of the damage which I couldnt do because I simply am not mobile phone friendly. I explained to her the state the products were in and she sent me a brand new order which arrived this morning that was next day delivery. I was completely blown away by her gesture. I have used internet for ordering goods for years and this is the 1st time anything like this has happened to me, so on this occasion Hayley made my day and a very big THANKYOU for that it is 100% appreciated. Joyce Elliott 66 Derby
The bath bombs and the bath oils are amazing and smell like tour bathing in heaven!! I love the butter cream bath bomb and the laffy taffy bath oil smell great
This is one of the coolest shops with beautiful things. My friends gifted me a gift box with stuff for problem skin. I like it very much!
I seem to be a customer of Lush for several years. I like that I'll get my desired brands.It's also quite expensive, but they're fantastic materials.
Not so good experience. Not going to use their service again in my life. Sorry Lush and goodbye. Honestly, I didn't like it your services.
Their make up is so smooth I got it as a gift an now i'm a customer for life. Wish they add some new shades though
This is my favourite shop that fulfill all my tastes. Bath bombs are just perfect. Love their shops, always buying there something
Less stress, no side effect, eco friendly. For anyone who wants to achieve the best beauty within oneself, lush is for you.
Purchased the cosmetics items those great quality... they shipped in perfect time. Customer support help me to find the best products. Thanks
I came here on the advice of a colleague and received great pleasure in this salon, full relaxation and competent care.
The staff are knowledgeable, professional and friendly, helped me to find a present for my gf in a very short time
Healthy, Good quality products with fair and affordable prices, the service also is good, I really recommend ladies.
Lush is good, i love shopping with them they shipped very fast, 3-5 days, good support, like it! I recommend this to my all friends.
I have been using this service not so long ago. During this time, I had only a positive experience. Fast delivery. Good quality products.
The henna colour came out great but its in a hard form, i prefer the powdered version. I hope you guys do this soon
Love using their products as they are worth the price. They have large number of collection which can be explored as per your needs.
I like the fact that it improves the skin and one can get at a cheap price. Because its not everyone that can afford luxury items. So five stars
I am very happy with their products! Bath bombs are the best and they have very nice natural lip balms!
LUSH is one of the most powerful beauty brands ever. They have managed to convince most people that they make totally natural products.
I like this brand. It's amazing that I can buy handmade and eco cosmetics here. It's important for me now. I want to use only the best one.
Their mint mask is absolutely fantastic! Whatever is in it just makes my face sooooo clear! Would not
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