• Lush

2018 CUSTOMER CHOICE AWARD

Lush

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Overview

Lush has a rating of 3.1 stars from 201 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lush most frequently mention bath bombs, customer service, and high quality. Lush ranks 9th among Bath & Body sites.

  • Service
    45
  • Value
    39
  • Shipping
    34
  • Returns
    27
  • Quality
    39
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
0
22
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How would you rate Lush?
Top Positive Review

“High-quality Lush”

alice s.
8/26/18

I'm alternatively new to Lush cosmetics however I'm already in LOVE. Their shops are so high-quality - the piles of bathtub bombs, soap and a variety of bottles of one of a kind sizes... it's absolutely something one cannot forget. I have not tried any of the scrubs but the grapefruit bathe gel used to be fantastic!

Top Critical Review

“Products are great, service is not, website is misleading”

Ali D.
2/2/23

I used to really like lush products (particularly masks or bath bombs) but I will no longer order from them. I have a chronic illness that makes it extremely difficult to go to the stores, so I try to have the items shipped to me instead. Shipping times listed on their website are way incorrect - they list 2-8 business days, but you're more likely to get it much later. I live in a major city where delivery is typically not delayed. It's been 7 business days, and my most recent order just now left the warehouse. I just wish they were honest about shipping on their website - I would have made different purchasing choices.

Reviews (201)

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Reviews that mention popular keywords

bath bombs (27)
Thumbnail of user timc294
New Jersey
2 reviews
5 helpful votes
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September 20th, 2018

I used it few times, I wouldn't say it was perfect but nothing special. I make a home-made cosmetics that is better sometimes.

Thumbnail of user alexiaa7
Georgia
13 reviews
19 helpful votes
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August 12th, 2018

I love all of there products and each one is soo creaitive and smells amazing. The bath bombs are to die for and so are all their other products.

Thumbnail of user oktays
Ukraine
2 reviews
0 helpful votes
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March 13th, 2019

Great company! I bought shampoo and it's amazing! Great servise! I recommend for everybody! Lush is wow!

Thumbnail of user rizwanu3
Pakistan
3 reviews
1 helpful vote
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February 25th, 2021

High quality product love to promote that particular product on different social media flatform and almost every ones love that

Thumbnail of user robertad99
Florida
3 reviews
4 helpful votes
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July 7th, 2021

Good product arrived and it actually much nicer quality than I was expecting! Items arrived in good codition and i'm happy with it

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Thumbnail of user slipw
Canada
2 reviews
7 helpful votes
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March 18th, 2020

Perfect for my dry skin. Also its normal for allergic people but sometimes it spells like sht
Also it's ok for kids
Love it

Thumbnail of user albertw225
Ohio
1 review
0 helpful votes
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April 20th, 2022

Best quality products... And at affordable rates... And easy available at nearby stores... i recommmend...

Products used:
deo

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Thumbnail of user abdulraheemh
Virginia
4 reviews
1 helpful vote
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May 14th, 2020

These products are best for skin Ihave used them personally. These products made my skin very beautiful.

Thumbnail of user alicea156
Georgia
7 reviews
7 helpful votes
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October 12th, 2020

İ dint like it. İ bought and i used and but i dont likebit.ot is very bad. Dont buy and dont use it us very very bad

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Thumbnail of user alexg186
Ukraine
3 reviews
9 helpful votes
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November 29th, 2017

Very good quality pf products, quck delivery service. I'm a regular customer and will definitely recommend it to my friends

Thumbnail of user helenk153
Germany
2 reviews
0 helpful votes
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April 18th, 2019

Amazing bath bombs. Best ever, colorful, fun and high-quality with lovely scents. Maybe a bit expensive

Thumbnail of user kellyr297
Ukraine
1 review
0 helpful votes
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January 18th, 2020

Is there anyone who didn't try Lush cosmetics? Do not doubt! The smell of each product worths a million. I adore it.

Thumbnail of user shannenj3
Nevada
1 review
4 helpful votes
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November 15th, 2022

On November 13th 2022 around 4pm I had a terrible experience at the lush location inside the Fashion Show Mall in Las Vegas Nevada. As a first time customer I was really excited to welcome this experience. However, I have decided to not shop at any of your stores anymore after this interaction.

I walked into this store with my friends and an employee greeted me. I had explained to them that this was my first time in Lush. I no idea of the layout of the store or how things operated. I took it upon myself to explore the store and look at some fresh face masks that were inside some bowls. I was lifting the spoon inside the bowl trying to get an idea of the mask texture. I brought the spoon to my nose to get a whif of the scent. When a different employee approached me explaining these are just for display and pointed at some testers behind me. I explained I didn't know, and decided to look at the testers she had pointed at.

After looking at the testers. I turned around and saw the employee that told me about the testers mocking me with another employee.I watched her as she copied the motions that I did while touching the display.

Seeing that made me uncomfortable and question how this company treats first time customers. I sorrowfully told my friends what had happend. As a result one of my friend's decided not to purchase the items in her hand. A sale of at least $50 dollars was lost because of this interaction.

I feel that your employees need to be more considerate with customers. Employees at the very least should wait for a customer to leave before talking bad about them

Lastly, If a display is not meant to be touched signs need to be present so customers are aware. Not all customers are comfortable with asking questions to employees.

Thumbnail of user dianad64
Georgia
2 reviews
0 helpful votes
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May 29th, 2017

Deff not a daily thing, too expensive! Great products tho from shampoos, lotions, and their bath bombs are the TRUTH

Thumbnail of user laylal16
Belize
2 reviews
1 helpful vote
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July 30th, 2020

Used light balancing moisture "Imperials". Rather good and the price is approporitae. But I'd like to try some others as well.

Thumbnail of user amandae577
Florida
1 review
1 helpful vote
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August 8th, 2021

VERY KIND AND PROFESSIONAL PEOPLE BEEN GOING THERE FOR A WHILE AND I LOVE THE OWNERS ALWAYS PLEASANT AND THEY HAVE ALL PRODUCTS YOU NEED.

Thumbnail of user kimkazemeini
Canada
1 review
0 helpful votes
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July 8th, 2023

I recently had the pleasure of visiting Lush Queen Street West in Toronto, and I must say that the experience was nothing short of extraordinary. This outstanding experience was largely due to the remarkable assistance provided by Sophia, one of the store's incredible staff members. Her exceptional customer service skills, genuine care, and unparalleled dedication truly set her apart.

As a long-time customer of Lush, I have visited various locations, but Sophia's level of service was truly unmatched. From the moment I entered the store, she greeted me with a warm smile and a genuine desire to help. Her passion for the products and her knowledge of their ingredients and benefits were evident as she patiently guided me through the store, answering all my questions and providing valuable recommendations tailored to my needs.

What truly stood out about Sophia was her attentiveness and ability to listen. She took the time to understand my preferences, concerns, and skincare goals, ensuring that I left the store with products perfectly suited for me. Her expertise extended beyond simply recommending products; she went above and beyond to explain their usage, share application techniques, and even provided samples for me to try at home.

Sophia's caring nature and genuine enthusiasm were infectious. She made me feel valued as a customer and went the extra mile to ensure my satisfaction. Her dedication was evident as she seamlessly balanced attending to other customers while still providing me with her undivided attention.

Not only did Sophia possess an incredible knowledge of the products, but she also had a deep understanding of Lush's values and initiatives. She effortlessly educated me about their commitment to sustainability and ethically sourced ingredients, allowing me to make conscious choices that aligned with my values.

The outstanding experience I had with Sophia has left an indelible impression on me. Her exceptional service, caring demeanor, and unwavering dedication epitomize what customer service should be. I am genuinely grateful for her assistance and cannot thank her enough for going above and beyond to make my visit to Lush Queen Street West an unforgettable one.

To anyone visiting Lush Queen Street West in Toronto, I wholeheartedly recommend seeking out Sophia. Her expertise, genuine care, and personalized attention will undoubtedly enhance your shopping experience. Lush is truly fortunate to have such an exceptional individual as part of their team.

Thank you, Sophia, for being an extraordinary ambassador of Lush's values and for making my visit truly memorable. Your dedication and passion are a testament to the outstanding service you provide. I will certainly be returning to Lush Queen Street West, eagerly looking forward to receiving your exceptional assistance once again.

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Thumbnail of user aisham23
GB
1 review
1 helpful vote
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September 29th, 2019

THE STUFFS AND THE CREAMS ARE SO NICE THAT IT CAN BE APPLY FOR ANY TYPE OF SKINS. THESE PRODUCTS MADE MY SKIN SO GLOWLY

Thumbnail of user ronim46
Israel
1 review
1 helpful vote
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October 11th, 2023

I bought a lot of different things from them and all of them were bad for my and my friends skin!

Products used:
Almost every thing they got

Service
Value
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Thumbnail of user martinan7
Italy
19 reviews
4 helpful votes
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November 3rd, 2019

Bagno schiuma da mangiare, il magico mondo dei bagnoschiuma e prodotti x il corpo a forma di caramelle e tutto quello di cui riguarda L igiene con coloripastello. Mondo delle favole

Thumbnail of user dagm4
Finland
4 reviews
0 helpful votes
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October 18th, 2021

J'utilise les services de ce service depuis longtemps, comme toujours content du résultat! Recommande fortement! Pas étonnant qu'ils parlent tant de ce service!

Thumbnail of user andersonmoravilla40
Texas
2 reviews
2 helpful votes
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December 14th, 2023

No me gusto la vestimenta, por lo cual me parecio mal y sobre todo cuando hablas con soporte, pareciera que esto demora mucho al adquirir un producto

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Thumbnail of user carmenr109
Colombia
4 reviews
1 helpful vote
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May 25th, 2019

Productos de excelente calidad, autoconservantes con una innovadora gama de productos ideales para el cuidado del cuerpo

Thumbnail of user rosanad2
Brazil
2 reviews
0 helpful votes
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May 21st, 2019

As bombas de banho são incríveis a fragrância se prolonga o dia todo sensação de liberdade o dia todo

Thumbnail of user canb
Germany
2 reviews
2 helpful votes
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March 14th, 2019

Çok güzel ürünleriniz! Bu ürünlerinde ruh vardır! Kuru şampuan mükemmel! Teşekkür ederim!
Thank you

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