• Lush

2018 CUSTOMER CHOICE AWARD

Lush

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Overview

Lush has a rating of 3.1 stars from 201 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lush most frequently mention bath bombs, customer service, and high quality. Lush ranks 9th among Bath & Body sites.

  • Service
    45
  • Value
    39
  • Shipping
    34
  • Returns
    27
  • Quality
    39
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
0
22
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How would you rate Lush?
Top Positive Review

“High-quality Lush”

alice s.
8/26/18

I'm alternatively new to Lush cosmetics however I'm already in LOVE. Their shops are so high-quality - the piles of bathtub bombs, soap and a variety of bottles of one of a kind sizes... it's absolutely something one cannot forget. I have not tried any of the scrubs but the grapefruit bathe gel used to be fantastic!

Top Critical Review

“Products are great, service is not, website is misleading”

Ali D.
2/2/23

I used to really like lush products (particularly masks or bath bombs) but I will no longer order from them. I have a chronic illness that makes it extremely difficult to go to the stores, so I try to have the items shipped to me instead. Shipping times listed on their website are way incorrect - they list 2-8 business days, but you're more likely to get it much later. I live in a major city where delivery is typically not delayed. It's been 7 business days, and my most recent order just now left the warehouse. I just wish they were honest about shipping on their website - I would have made different purchasing choices.

Reviews (201)

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Reviews that mention popular keywords

bath bombs (27)
Thumbnail of user sveena
Brazil
1 review
0 helpful votes
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March 30th, 2024

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