• Lush

2018 CUSTOMER CHOICE AWARD

Lush

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Overview

Lush has a rating of 3.1 stars from 201 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lush most frequently mention bath bombs, customer service, and high quality. Lush ranks 9th among Bath & Body sites.

  • Service
    45
  • Value
    39
  • Shipping
    34
  • Returns
    27
  • Quality
    39
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
0
22
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How would you rate Lush?
Top Positive Review

“High-quality Lush”

alice s.
8/26/18

I'm alternatively new to Lush cosmetics however I'm already in LOVE. Their shops are so high-quality - the piles of bathtub bombs, soap and a variety of bottles of one of a kind sizes... it's absolutely something one cannot forget. I have not tried any of the scrubs but the grapefruit bathe gel used to be fantastic!

Top Critical Review

“Products are great, service is not, website is misleading”

Ali D.
2/2/23

I used to really like lush products (particularly masks or bath bombs) but I will no longer order from them. I have a chronic illness that makes it extremely difficult to go to the stores, so I try to have the items shipped to me instead. Shipping times listed on their website are way incorrect - they list 2-8 business days, but you're more likely to get it much later. I live in a major city where delivery is typically not delayed. It's been 7 business days, and my most recent order just now left the warehouse. I just wish they were honest about shipping on their website - I would have made different purchasing choices.

Reviews (201)

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Reviews that mention popular keywords

bath bombs (27)
Thumbnail of user melloneys
Spain
29 reviews
50 helpful votes
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March 10th, 2019

Just walking into a Lush store is amazing, the gorgeous smell and colours.
Perfect shop to buy gifts in store or on line.
I have had no troubles personally.
Really nice range of products to pamper someone special and yourself.
Not cheap but not too expensive.

Thumbnail of user nicop7
Rhode Island
61 reviews
129 helpful votes
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April 11th, 2019

Lush has amazingly effective albeit expensive products (I'm referring mainly to their masks and cleansers) but they can be messy to apply and remove. Also, there's only one location near me and it's nearly an hour away, so I'd prefer to shop online.

Products used:
Herbalism

Quality
Thumbnail of user veronicas140
Veronica S.
California
4 reviews
18 helpful votes
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August 19th, 2019

I love their products! They are eco-friendly, vegan, and cruelty-free. The people who work there are always so friendly and helpful. I use their sea spray hair mist every day, their ocean salt face and body scrub once a week, and the bath bombs are just so fun! Just make sure you don't get a glittery bath bomb, or you'll be scrubbing the tub for days. Sadly, I can't go in the store because of my allergy to almonds, and many of their products contain almonds. It makes me nauseous going in there and breathing it in. Other than that, I've had great experience with Lush.

Thumbnail of user iezzatiz
Malaysia
5 reviews
1 helpful vote
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July 5th, 2019

Online app or website is much easier and faster. We all sometimes too busy and have so much thing to do. You guys should just only order it online and wait at home. Within a few days, the items got on hand.

Thumbnail of user yasminb32
Australia
60 reviews
29 helpful votes
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April 30th, 2021

Lush products definitely are 'lush'. They are very fun to buy as gifts or even to treat yourself. They have such a huge range of soaps, scents, shampoos.
I did however find the tin shampoo fairly drying to my hair but I'd be happy to try out a different one.
The brand is eco-friendly and environmentally conscious which is great! It's a great place to shop if you're looking to cut down on plastic packaging.

Thumbnail of user daisyd19
Germany
2 reviews
11 helpful votes
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October 7th, 2017

These are the top-notch cosmetics for me. I`ve been using these since two months ago and so far found something good in different items like shampoos, soap etc. They make it really good and at a really reasonable prices per item!

Thumbnail of user brianw376
Illinois
2 reviews
19 helpful votes
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August 3rd, 2018

I ordered several products from Lush and one arrived, well, melted. It was summer time and I didn't know that could happen, but some of their products don't travel well in the heat. Anyways the girl was sincerely the nicest customer service person I've ever spoken to. She resolved my problem and while we are all quick to complain I just felt I had to give a shout out on a very positive experience.

Thumbnail of user pattriciabrown420
Pakistan
1 review
0 helpful votes
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October 13th, 2022

Very helpful. Staff always goes above and beyond to help me, product are quite economical at the store but of great quality. I love how the staff always jumps right in and lends a hand when we can't decide or have a hard time.

Products used:
cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user sitarab
Netherlands
3 reviews
25 helpful votes
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March 6th, 2018

I'm rather new to Lush cosmetics but I'm already in LOVE. Their stores are so incredible - the piles of bath bombs, soap and various bottles of different sizes... it's definitely something one cannot forget. I haven't tried any of the scrubs but the grapefruit shower gel was fantastic!

Thumbnail of user vickyb175
Australia
2 reviews
3 helpful votes
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June 28th, 2021

I have used lush products for years now. I highly recommend the rehab shampoo it is amazing, you only need to wash your hair once and only need to use the tiniest bit, strips away any product build up whilst improving damaged hair. I highly rate it along with their bubble bars! I break a small bit off and i normally get bubbles over my daughters head haha i roughly get 30 baths per bar!

Tip for consumers:
Lush products make you feel amazing afterwards

Products used:
Shampoo
Bubble bars
Body scrubs
Conditioner
Lotions

Service
Value
Shipping
Quality
Thumbnail of user kyliel36
Ukraine
2 reviews
1 helpful vote
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November 17th, 2020

Every time I shop with lush whether in store or online. It's always a joy. The products smell amazing and are cruelty free and mostly all vegan too. The customer service when I need it is amazing and they always seem to go out of their way to be extra helpful.

Thumbnail of user alexp621
California
2 reviews
21 helpful votes
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June 25th, 2020

We buy lush for bath time with kids and they absolutely love it. Best product so far we've found. It smells great and leaves your skin feeling nice and smooth. They have a huge selection to find exactly what you're looking for.

Thumbnail of user davidb2774
Texas
3 reviews
12 helpful votes
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October 3rd, 2019

I always buy here if I want to gift my wife something little yet nice. She personally loves the body creams and the scrubs. I never had problems with delivery or service. The staff was always very professional and courteous in every shop I visited. I highly recommend Lush for their creativity and reasonable prices.

Thumbnail of user leeannw45
California
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

I was using a pink- Santa Claus bath bomb and I did not realize it turned my blonde hair bright pink. So, if you don't want pink hair, would not recommend. But I have to give it to lush, their products are amazing. Their staff are the kindest, and overall just awesome.

Products used:
Bath bomb

Thumbnail of user cassandraj150
New Jersey
12 reviews
15 helpful votes
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July 24th, 2020

This brand changed my life. Their bath scrubs and toothy tabs are the truth.com and they are natural and packages sustainably. The customer service is amazing and I've never had a problem with an order. I highly recommend it.

Thumbnail of user advikd
India
8 reviews
1 helpful vote
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September 7th, 2020

I have been using Lush products since 1 year and it was my great experience. All products are of good quality and worth the money. Perfect products for all skin type. I loved this brand every much. Recommend all to try Lush product once. Happy Customer.

Thumbnail of user prestonl63
Canada
1 review
1 helpful vote
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February 22nd, 2023

I have been using Lush products for many years now and I have mixed feelings about them. Some of their products like bath bombs, bubble bars, facial scrubs, and solid shampoos are fantastic and have become staples in my routine. However, I have noticed that many of my favorite bath bombs and bubble bars have been discontinued, which is incredibly frustrating. Even more so, some of their products like shower gels are quite expensive, and it's important to keep an eye on the size of what you're getting.

Despite these issues, I am happy that they still make the Ocean Salt facial scrub and all three of the solid shampoos that I like. It's a relief to have some consistency in my routine. Unfortunately, only one of my favorite bath bombs is still available. Overall, I have a love-hate relationship with Lush products, and while I will continue to use the ones that I love, I wish they would bring back some of my favorites that have been discontinued.

Tip for consumers:
A Mix of Love and Frustration for Lush Products

Products used:
Some of their products like bath bombs, bubble bars, facial scrubs, and solid shampoos are fantastic and have become staples in my routine.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jennyn39
Florida
3 reviews
2 helpful votes
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August 28th, 2018

I have never use any product like this, the other product were just a bad quality but not this one. I think you guys should check this out because it's very useful for any hair that are got damage or dry hair.

Thumbnail of user teresal458
Netherlands
1 review
1 helpful vote
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July 20th, 2021

My skin was very dry. When I used your makeup I noticed fast results. Now the skin just glows, I feel its elasticity and resilience. Products are really high quality in the market of goods in this category.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaceb
India
5 reviews
2 helpful votes
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March 24th, 2021

Excellent handcrafted and handmade products. Gives you a healthy, glowing complexion. It improves the protection of your skin. Both men and women will benefit from their skincare products. It looks brilliant and highly recommended.

Thumbnail of user katec116
Colorado
2 reviews
52 helpful votes
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May 22nd, 2019

Your skin is your biggest organ so the fact you can eat most of their products is amazing. I will say customer service isn't always so great though and shipping products can result in a lot of breakage, i. E. for their bath bombs. I think you're better off going in person but the products themselves are great, in my book.

Thumbnail of user andreat61
Colorado
1 review
10 helpful votes
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September 25th, 2017

I've bought from Lush countless times, and I have never been disappointed in a single product! I love their bubble bars and bath bombs, but the massage bars they offer are also awesome and the scent lingers all day. I always try different bath lines and keep coming back to lush over and over.

Thumbnail of user poojak76
Pennsylvania
1 review
1 helpful vote
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June 7th, 2023

My daughter gave me my first Lush product which was Charity Pot. What amazing products they have! I just use it in the morning and effect lasts the whole day. I use it on the face too and it is doing wonders. I have the small size 'tub' of theirs for the last 6 months and it seems to last forever! A little goes a long way. I now use some of their other products too. I particularly love their rose face mask. And I love it that they give free samples for us to try on!

Tip for consumers:
It is good to go to the store and check out the products. They give free samples for us to try out.

Products used:
Skin care

Service
Value
Quality
Thumbnail of user ilonal7
Florida
2 reviews
13 helpful votes
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December 9th, 2019

I love LUSH. Don't love the prices but it's ok. I savor it. But the bubble bombs are an amazing deal. I run one under the faucet for 3 min and my kids bath is overflowing with bubbles. They love it. One bubble bar lasts for a few weeks. My favorites are the ones on a stick as they dry up nice. Other favs are shampoo bars (washes boys hair fabulously) and anything in their rose jam scent!

Thumbnail of user daphned70
Washington
1 review
0 helpful votes
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October 16th, 2022

I took some friends into lush for the first time and this very kind lady named zaida showed us around, let us try a bath bomb, and even gave us sample soap while keeping in mind our scent preferences.
Wonderful service and very kind workers

Products used:
Hand soap

Service
Value

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