• Lush

2018 CUSTOMER CHOICE AWARD

Lush

Is this your business?
Write a Review

Overview

Lush has a rating of 3.1 stars from 201 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lush most frequently mention bath bombs, customer service, and high quality. Lush ranks 9th among Bath & Body sites.

  • Service
    45
  • Value
    39
  • Shipping
    34
  • Returns
    27
  • Quality
    39
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
0
22
See all photos
How would you rate Lush?
Top Positive Review

“High-quality Lush”

alice s.
8/26/18

I'm alternatively new to Lush cosmetics however I'm already in LOVE. Their shops are so high-quality - the piles of bathtub bombs, soap and a variety of bottles of one of a kind sizes... it's absolutely something one cannot forget. I have not tried any of the scrubs but the grapefruit bathe gel used to be fantastic!

Top Critical Review

“Products are great, service is not, website is misleading”

Ali D.
2/2/23

I used to really like lush products (particularly masks or bath bombs) but I will no longer order from them. I have a chronic illness that makes it extremely difficult to go to the stores, so I try to have the items shipped to me instead. Shipping times listed on their website are way incorrect - they list 2-8 business days, but you're more likely to get it much later. I live in a major city where delivery is typically not delayed. It's been 7 business days, and my most recent order just now left the warehouse. I just wish they were honest about shipping on their website - I would have made different purchasing choices.

Reviews (201)

Rating

Timeframe

Other

Reviews that mention popular keywords

bath bombs (27)
Thumbnail of user geraldm157
Iceland
3 reviews
25 helpful votes
  • Send Message
March 28th, 2019

I love Lush, I always have. But is it me or this shop became "too much"? There are too many products, and when I among them I sneeze like a dork!

Thumbnail of user jasminek65
Canada
2 reviews
1 helpful vote
  • Send Message
March 2nd, 2020

I just love the products of Lush, their cosmetics are as natural as they can get and I never faced any allergy or anything like other products.

Thumbnail of user francikf
Finland
5 reviews
3 helpful votes
  • Send Message
October 18th, 2021

A good product as for me, prices are above average, by the way, an excellent option for a gift, you can surprise

Thumbnail of user marsj
New York
1 review
1 helpful vote
  • Send Message
March 23rd, 2020

As described. No issues. Appears to be an excellent product. It is very nice place, and staff is very helpful. Thank you

Thumbnail of user noamalka2808
Israel
1 review
0 helpful votes
  • Send Message
October 11th, 2023

Bad service and products, and beyond that, they are antisemitic who support terrorist organization and want to boycott Israel! Be ashamed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyk64
Singapore
5 reviews
14 helpful votes
  • Send Message
November 8th, 2017

I really love their products but they are simply too expensive. At best, I can get something for a friends birthday, but never anything for me

Thumbnail of user amandab475
Wisconsin
2 reviews
40 helpful votes
  • Send Message
February 5th, 2019

Maybe it is just me, but LUSH is not what it used to be. Some of the products now have an odd smell to them and their prices seem to be going up.

Thumbnail of user julies2559
India
3 reviews
0 helpful votes
  • Send Message
October 10th, 2022

The product quality is amazing and no added preservatives safe to use. Shipping service is very fast and customer support is always ready for help.

Thumbnail of user viviant101
France
3 reviews
1 helpful vote
  • Send Message
June 13th, 2022

Ordered a few products in the past and so far has a pleasant experience with them. Shipping was super fast and professional. Overall great experience

Thumbnail of user sarao80
Texas
2 reviews
5 helpful votes
  • Send Message
October 20th, 2020

My daughter and I just love going into the store and picking out our bath bombs :) The products are high quality and smell so heavenly!

Thumbnail of user elloiseg
GB
5 reviews
28 helpful votes
  • Send Message
June 18th, 2014

Lush is a lovely place! I've bought from the store many, many times and ordered from the website lots too! I've been happy with all my purchases apart from a few disappointing bath bombs which don't seem to do much. Some things are a bit pricey when you don't really get any result from using the products. But others are worth paying for as they last for so long and are excellent quality.

The Gorilla Perfumes at Lush are beautiful, some take a while to grow on you but once you give them a chance you'll be in heaven! They are strong, unique and the majority last for hours and hours, you'll probably wake up the next day smelling just as good!

I've tried all the solid perfumes, 7 atomisers and four Lush Scents from 2013, hair products, moisturisers, bath bombs, showergels, toothy tabs, a bit of everything!

If I've ever been unsatisfied with anything or there has been a fault, I've been refunded or had my products exchanged as soon as possible. And if in the store the staff member forgot to pack an item they're always happy to accept their mistake and give you it back! They often give free gifts as apologies. Which is very kind!

The staff are very friendly, sometimes a bit too friendly and very pushy in the sales but at least they're always happy to help and they're willing to give samples of anything so you can try before you buy, also if you order online and ask for samples you will get a little bag of samples, you can even ask for specific product samples!

Lush is very special, everything smells so good, wonderful for presents or your essentials or treating yourself. There's always something you'll like!

Thumbnail of user severined1
India
14 reviews
5 helpful votes
  • Send Message
October 26th, 2020

I like lush products but they are getting more and more costly. Awful customer services. I was left thoroughly unsatisfied.

Thumbnail of user devinl55
India
3 reviews
1 helpful vote
  • Send Message
December 10th, 2020

As a Christmas gift, I ordered a candy box for a friend. Professional and friendly. Thanks to everyone at LUSH.

Thumbnail of user chloem54
Ukraine
1 review
0 helpful votes
  • Send Message
November 20th, 2019

Lush cosmetics is my favorite. I love all of the products. Not only it smells great but also it is eco-freindly and natural.

Thumbnail of user voopnow
Israel
1 review
0 helpful votes
  • Send Message
October 13th, 2023

Delivery time is awful and the product stinks.
I would never buy this product again
Ohh and by the way... supports terrorism

Products used:
None they all stinks with hamas terrorists smells

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyb241
Florida
76 reviews
124 helpful votes
  • Send Message
August 6th, 2018

Best bathbombs I've ever used. They last in the bast for a long time and the color doesn't just disappear into the water. Its nonstaining too.

Thumbnail of user karenp572
California
2 reviews
1 helpful vote
  • Send Message
December 16th, 2019

I tried their stuff for the first time and I'm a big fan! I used one of their bubble bombs and it was amazing!

Thumbnail of user andyb440
California
5 reviews
1 helpful vote
  • Send Message
November 13th, 2020

When it comes to cosmetic and care products, im all about quality. For several years i stick to Luch and it never failed me.

Thumbnail of user dorothyp129
Ukraine
1 review
1 helpful vote
  • Send Message
February 5th, 2020

Love this brand, it's so natural and good looking! Use their dry shampoos and soaps, and never regret it.

Thumbnail of user deml
Viet Nam
2 reviews
2 helpful votes
  • Send Message
April 10th, 2020

This is a good product, help me improve my inferiority in life, help me confidence to communicate with people

Thumbnail of user roxys30
Austria
2 reviews
1 helpful vote
  • Send Message
July 2nd, 2023

I always buy all the bath goods for me and my daughter. I really love the quality of Lush products, the variety of choices they offer.

Thumbnail of user peterr250
GB
3 reviews
6 helpful votes
  • Send Message
July 23rd, 2018

Wife loves everything from lush, keeps her happy. Happy wife happy life. Brill products, I have used some of the skin products n they work wonders

Thumbnail of user timt593
Colorado
2 reviews
1 helpful vote
  • Send Message
September 18th, 2021

I like your products very much. Delivery is fast. I am happy with everything. I i recommend this shop for purchasing cosmetics.

Thumbnail of user noluthandos
South Africa
4 reviews
3 helpful votes
  • Send Message
April 21st, 2021

Lush is the best place to buy affordable skin care products at the lower prices I don't have to go to another store while LUSH store is just one click away

Thumbnail of user al389
Florida
1 review
0 helpful votes
  • Send Message
November 11th, 2021

I have a sensitive scalp so I'm very picky about hair products. My hair feels fresh and soft everytime I wash my hair with lush.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about Lush?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Lush?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business