• Lush

2018 CUSTOMER CHOICE AWARD

Lush

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Overview

Lush has a rating of 3.1 stars from 201 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lush most frequently mention bath bombs, customer service, and high quality. Lush ranks 9th among Bath & Body sites.

  • Service
    45
  • Value
    39
  • Shipping
    34
  • Returns
    27
  • Quality
    39
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
0
22
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How would you rate Lush?
Top Positive Review

“High-quality Lush”

alice s.
8/26/18

I'm alternatively new to Lush cosmetics however I'm already in LOVE. Their shops are so high-quality - the piles of bathtub bombs, soap and a variety of bottles of one of a kind sizes... it's absolutely something one cannot forget. I have not tried any of the scrubs but the grapefruit bathe gel used to be fantastic!

Top Critical Review

“Products are great, service is not, website is misleading”

Ali D.
2/2/23

I used to really like lush products (particularly masks or bath bombs) but I will no longer order from them. I have a chronic illness that makes it extremely difficult to go to the stores, so I try to have the items shipped to me instead. Shipping times listed on their website are way incorrect - they list 2-8 business days, but you're more likely to get it much later. I live in a major city where delivery is typically not delayed. It's been 7 business days, and my most recent order just now left the warehouse. I just wish they were honest about shipping on their website - I would have made different purchasing choices.

Reviews (201)

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Reviews that mention popular keywords

bath bombs (27)
Thumbnail of user alvesp
India
14 reviews
1 helpful vote
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November 27th, 2020

We buy lush products and it completely fulfils our needs. It smells nice and leaves the skin more beautiful and soft.

Thumbnail of user drewg14
Canada
2 reviews
1 helpful vote
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April 3rd, 2017

Lush cosmetics are both a good present and a useful item to use. These handcrafted cosmetics got really good quality!

Thumbnail of user manus30
India
2 reviews
3 helpful votes
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June 8th, 2020

They have a good range of skin products. I have used them personally and would suggest giving them a try.

Thumbnail of user maryr2159
Ukraine
2 reviews
2 helpful votes
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July 6th, 2021

I ordered Lash products for the first time and I am very satisfied, I think I will order products only of this brand, I want to try the whole line of products.

Thumbnail of user hassanr12
Pakistan
6 reviews
7 helpful votes
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August 29th, 2019

Lush.com is a very cool, I like it very very very much you should try this once in a life i think you will be the fan of this product.

Thumbnail of user camielad
Hong Kong
2 reviews
18 helpful votes
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July 10th, 2020

This smells great that leaves skin feeling pleasant and smooth. I love Lush, Love this brand, I always have.

Thumbnail of user silvanam2
Albania
1 review
1 helpful vote
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January 28th, 2019

Lush is the best site for great products. I love their scents and colors of products.the quality is top of the top.

Thumbnail of user roxannem92
Philippines
2 reviews
0 helpful votes
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August 20th, 2020

Really like their products. Ever since i started using it, i don't switch it anymore. My skin loves it!

Thumbnail of user kevins633
Texas
5 reviews
12 helpful votes
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March 19th, 2019

Anyone wanting a bit of earthy and a bit of floral scent try using Lush oils they sell they at natural food stores in soaps. Oils. And lotions)

Thumbnail of user amaliel3
Denmark
2 reviews
2 helpful votes
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December 21st, 2021

Wow! I like the pieces they sell. They are awesome, outstanding, and great. And I like the prices cause I can afford those.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mehakz1
Pakistan
3 reviews
6 helpful votes
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August 28th, 2019

I like it and Useful good like And powerful
I really like it, I am feeling happy to visit this.
Good company

Thumbnail of user aqul
Malaysia
2 reviews
1 helpful vote
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May 25th, 2019

Most of the best app I want to use. Everyone must use this app. It can make u happy to use it. Best app to everyone who want to use it

Thumbnail of user kattyj2
Ukraine
2 reviews
1 helpful vote
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September 18th, 2019

Eco-friendly and so many smells and products! Whenever I want to shop for some tasty stuff I go there cause their products smell sooo good :)

Thumbnail of user dominiques46
New Jersey
1 review
0 helpful votes
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January 4th, 2020

This is a genius business. Its like a ball of colorful fun. I LOVE lush. I will be buying more of these bath and bubble bombs.

Thumbnail of user carlg99
Australia
4 reviews
4 helpful votes
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December 18th, 2018

Had an issue but it was promptly resolved. Great customer service and I would not hesitate to purchase again.

Thumbnail of user lyac
Spain
2 reviews
2 helpful votes
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July 29th, 2018

The best beauty company ever, specially their face mask and body gel. Lush is like heaven on earth in liquid form.

Thumbnail of user ahsana17
Pakistan
3 reviews
24 helpful votes
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June 25th, 2020

There are too many platforms for skincare but I like lush the most. Very good and informative platform

Thumbnail of user tessa23
Israel
2 reviews
1 helpful vote
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March 20th, 2023

I started using Lush 10 years ago, and it's been my favorite ever since! Great products/Customer care

Products used:
Shampoo bars for traveling, face scrubs and masks, lotions

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelaa1475
Australia
4 reviews
1 helpful vote
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May 27th, 2022

Original products without counterfeit, nice promotions, gifts, samples, good service, fast delivery, well packaged package, I recommend

Thumbnail of user julieb276
Ohio
3 reviews
2 helpful votes
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January 7th, 2020

I love their fun and unique products, especially the solid deodorant just to name one of many. Great customer service via chat!

Thumbnail of user sophiaf30
California
1 review
1 helpful vote
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March 23rd, 2020

It is a great experience to find such service as LUSH. These huge varieties of shampoo, soaps and everything else makes me happy.

Thumbnail of user ethanj47
India
7 reviews
1 helpful vote
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February 26th, 2021

Lush's customer support was extraordinary. Much faster than estimated. SUPER beneficial. Good Service.

Thumbnail of user mohdu7
India
1 review
0 helpful votes
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September 1st, 2022

Thug lush decorater and no satisfaction
I m not happy by management lush money take big but not give best decorate

Thumbnail of user lukem154
Ukraine
3 reviews
5 helpful votes
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November 15th, 2018

Well, I tried it. It wasn't that bad. But I honestly expected better quality as I was told by some people. Anyways, it's good.

Thumbnail of user milliew13
New Zealand
2 reviews
13 helpful votes
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May 28th, 2018

Always love this place. Lush is like heaven on earth in liquid form. Love love love,! Intergalactic and Mask of Magnaminty are my favourites.

Service
Value
Shipping
Returns
Quality

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