• Luvme Hair

Luvme Hair

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Overview

Luvme Hair has a rating of 4.6 stars from 1,499 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service, and great quality. Luvme Hair ranks 1st among Hair Extensions sites.

  • Service
    221
  • Value
    221
  • Shipping
    223
  • Returns
    141
  • Quality
    219
Positive reviews (last 12 months): 94.3%
Positive
247
Neutral
2
Negative
13
1702
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How would you rate Luvme Hair?
Top Positive Review

“Best customer service”

Annelise W.
9/29/24

Always experienced fast delivery. Tracking is in real time. If not happy with quality, customer service will make sure to assist in the return. Their gifts with purchases are always on point. With all the scams out there, its good to have a trustworthy conpany.

Top Critical Review

“Order not received”

Jeanette E.
4/24/24

I have been waiting almost 2 months and my order so had not come. I've sent various emails to the company and they keep saying it's been shipped but nothing has arrived to my home yet. They have lost me as a customer. I will be canceling this order and asking my bank to refund the monies back into my account. I'm so disappointed with this company because the first wig I ordered from them was nice and I was ready to be a loyal client. However my last ordered consists of 3 wigs that was on sale so I ordered the 3 received confirmation by endo they were working on my order. Later received another email stating the order was sent to shipping is been over a month and still no order has arrived and everytime I sent an email telling the company I haven't received my products yet they just respond saying the order has been shipped.

Reviews (1,499)

Rating

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Reviews that mention popular keywords

quality hair (72) headband wig (67) customer service (99) lace wig (51)
Thumbnail of user charliel73
Georgia
1 review
0 helpful votes
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April 25th, 2020

This was my very first time purchasing a wig online and I love my wig. The quality and texture of the wig was great. I have little to no shedding. I've washed it using the instructions and it's been great. I only rated them 4 stars because the wig didn't lay flat on my head. It fit perfectly from ear to ear however there was a little gathering at the front of the wig. It made my work just a little harder but I still love it!

Thumbnail of user gingerm99
Kentucky
1 review
0 helpful votes
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December 2nd, 2020

This was the first time I ordered from Luvme and I was nervous but they did not disappoint! The wig is so easy to put on and honestly one of the most comfortable wigs I have owned. Maybe because of the headband I am not sure but it is also very lightweight which I love and I got a 20 inch headband wig, and it is very full. I really appreciated the fact that they included several beautiful headbands to start me out, I have bought many more. The wig is more versatile as a "headband" wig because I can put it up in a full pony tail or half ponytail and I love that! Highly recommend this company! I also loved the fact that I got my wig in only 4 business days after ordering! I will be ordering more hair from them :)

Products used:
Headband Wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user biancam95
Louisiana
1 review
16 helpful votes
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November 5th, 2020

I purchased the 20 inch deep wave headband wig. The look and feel is soft and natural. L am so in love with this unit. The quality is absolutely amazing. Even the packaging is beautiful and top notch. I recieved several stylish headbands but I even love it with just the black band that comes on the unit. I'm so happy I stepped outside of my comfort zone to try something new. Thanks LUVME HAIR! I'm a very satisfied customer.

Thumbnail of user fatimae7
Texas
1 review
1 helpful vote
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October 7th, 2019

I absolutely love this brand I have purchased twice already and no disappointment either time. The lace is so undetectable it blends perfectly. The hair is soft and has a beautiful grade no shedding. I would refer this brand to everyone as I already do!

Thumbnail of user crystalj378
North Carolina
1 review
6 helpful votes
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January 21st, 2023
Verified purchase

I am not sure why these ladies are talking about Luvme wigs My wigs came in a month later from my order and they were to bad. 2 was too small, 2 were the exact same and 2 were to big and scary that I would not even wear them on Halloween. Please don't buy these. The pictures show once I got them out the pack. I have done nothing to these wigs

Tip for consumers:
Please beware. I went to the post office to try to return these and the lady at the post office said how bad they were and they are scammers.

Products used:
I did not end up using any of the wigs they are still in the bag. I don't even fill comfortable donating these wigs. They are really bad.

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Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Crystal, thank you so much for sending this review and we feel sorry for the unpleasant experience.
We have checked your pictures carefully and noticed that those wigs are not from us. The wig construction in the pictures is totally different from ours. We are sorry to tell you that you have fallen victim to the fake website. If you are not sure if you ordered from the right site, feel free to email us at customercare@luvmehair.com with your order confirmation email, our support would love to have a check. Recently many fake companies which have similar names as LUVME HAIR mislead our customers with low price and poor quality products. This is our official website: https://shop.luvmehair.com/. If you have fallen victim to the fake website unexpectedly, we would suggest you can contact your bank to dispute the payment immediately and report them as fraud. We hope the issue has been resolved and you have received the money back now.
Luvme wishes you all the best.

Thumbnail of user reginam606
Texas
1 review
0 helpful votes
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November 14th, 2023
Verified purchase

I've been ordering from LuvMe for approximately 1.5 to 2 years now. My Daughter recommended me and I've been hooked.I have traction alopecia and LuvMe keeps me looking beautiful and feeling good about myself.I luv the support you receive from the private groups and seeing the ladies in the groups support one another. The units are top notch quality and out of all the units I have ordered, I've only returned one. The return was processed quickly and professionally and my money refunded immediately. LuvMe is my go to for beauty!

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Regina, thank you for the 5-star review. Glad to know that you love our wigs and our customer service has been of great help to you! In order to meet different demands from our customers, Luvme Hair upgraded the return policy. Meanwhile, our customer service always do best to adjust the return process according to the peculiar circumstances of customers. We are so pleased that our effort has been recognised by you. Our team will keep working hard to follow strict quality check and improve our service. It's our pleasure to help you and we look forward to seeing you again soon!

Thumbnail of user donnab551
Massachusetts
1 review
9 helpful votes
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March 19th, 2019

I've been looking for a company that stocks transparent Swiss lace wigs and was so happy I thought I found one! I'm a white women and have had only been able to custom order my wigs because of the color of the lace. In photo one is real transparent the other is from this company and will not answer my email. I'll make the best of it I guess. Live and learn agh won't let me upload picture! It's like night and day literally!

Thumbnail of user quantessac
Washington
1 review
12 helpful votes
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October 22nd, 2021

I brought the wet wave 22 inch wig and it sheds like crazy, hair feels like a synthetic blend. I do not not recommend this hair. I tried to get ahold of customer service and they have responded. Buyer beware.

Thumbnail of user erickab32
Michigan
1 review
2 helpful votes
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January 19th, 2021
Verified purchase

I am shocked that this hair looks better in person than it does on the photo! I have always been skeptical of facebook advertised hair products. But honestly I was instantly impressed when I opened the box and then when i put on the hair, it just looked amazing I was going for a more natural look this year so i went with the kinky straight 18" head band wig. I use it in between styles to give my hair a rest. It is easy to install and matches my 4c hair nicely after I do some maintenance to my own hair. I am really impressed with the quality. Its not rough or tangly. Its very soft and flowing. Ill definitely buy again.

Products used:
hair accessories

Service
Value
Shipping
Quality
Thumbnail of user cyndim83
District of Columbia
1 review
0 helpful votes
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July 24th, 2023

I am a wig wearer and I've purchased wigs from various sites. I have hand made, synthetic, hair piece, and human hair. But I always come back to LuvMe Hair for the past three years to make my purchases. The quality of the hair, the ability to change the color and style, and the cost makes it my go-to company. I love the Facebook platform where you receive advice, recommendations, and comments from other purchasers! It's one of the best companies for beautiful, quality wigs.

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Cyndi, many thanks for taking time to send this. Luvme strives to beautiful provide quality wigs in different styles to the customers. It's our honor to have your affirmation. We will continue to provide quality wigs in the future. Looking forward to seeing you again. We also appreciate your affirmation regarding our FB group. We welcome all kinds of advises and comments from our ladies in the group. Also, we look forward for more ladies joining in our big family! Thank you again for your time and feedback. Luvme wishes you all the best.

Thumbnail of user nishanm3
Texas
1 review
0 helpful votes
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June 5th, 2020

This online business have the best quality hair hands down. If you are looking for affordable hair and EXCEPTIONAL customer service this is your company. They have many options for everyone and any look. Visit their site and see for yourself. My install is 3 bundles(20inch) with closure(18 inch). This is the install natural and nothing on it. Very beautiful hair.

Thumbnail of user cynthiak1288
Texas
1 review
1 helpful vote
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July 5th, 2023
Verified purchase

I give LUVMEHAIR five stars because I like what they are doing. They're always asking for ideas or suggestions from their Queens as to how they can better serve us. They play games, and offer incentives. They encourage us to be a part of how we are served. They offer really great deals for the quality of hair they offer and they are unbeatable. Luvme hair is #1 in my world on my wig journey.

Tip for consumers:
This is a great company

Products used:
Hair and hair products

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Cynthia, thank you for your affirmation of our Luvme Hair. Our team inputs a lot to make our products and services have better performances in every aspect. Customer satisfaction is very important to us and we are happy to see that we were able to achieve that. We will continue to work hard to provide high-quality products and excellent services. Thank you and look forward to seeing you again. Luvme wishes you all the best.

Thumbnail of user mmtylergm
Oklahoma
1 review
0 helpful votes
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July 5th, 2023

Luvme Hair has done it again! I just received 2 units and they are absolutely soft, sexy, and wonderful! Now I get why people have more than 20 units! It is one thing to see them on a mannequin, and a totally different thing to put it on your own head and feel the beauty! I just ordered another one yesterday and can't wait for it to get here-a sassy 14 inch ombré unit! I've seen how gorgeous it was on fellow Luvme queens, and soon I'll get to see it on me. Happiness in a box!

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Value
Shipping
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Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Melonie, many thanks for your recognition of our products. We dedicate to creating uncompromising quality and ready to go wigs that are both comfortable and fashionable. We will remain the same in the future and provide beautiful quality wigs to our customers. Welcome next time. Luvme wishes you all the best.

Thumbnail of user lashag3
Ohio
1 review
0 helpful votes
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August 20th, 2020

This is my first time ordering from Luvme, I seen several cute pics and advertisements. Finally let me try my luck! I ordered which was really easy and convenient. I had my order in less than two weeks of purchasing. The box is super cute! It literally had everything needed minus the glue. The hair is super soft and super full. I was seriously impressed.

Thumbnail of user ericag193
Florida
1 review
1 helpful vote
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March 11th, 2020

I purchased my unit to wear in a wedding, I received the unit in a timely fashion. All of the other ladies in the wedding party had on glued in caps no one new that I was wearing a wig, which is amazing. I have had the unit for well over a year and the hair is still in top notch condition. Thanks for selling a product as such.

Thumbnail of user meioshas
Tennessee
1 review
3 helpful votes
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March 9th, 2019

I bought my Luvme hair on Monday and just received it on Wednesday. Shipping awesome. I always have trouble with shipping at other places. So I like the fact it came in the time frame the website said. It also sends you a tracking number some you can keep up. I also had to sign for it I like that too. It was 360 lace straight. I would Advise shampooing the hair first. Good Quality hair at least it's human. I will be ordering again

Thumbnail of user mrsb70
Massachusetts
1 review
0 helpful votes
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January 5th, 2020

Luvme wigs are absolutely the best wigs I've ever encountered, hair feels and looks so natural. I paid extra for a customized size as well as to have it bleached and I was not disappointed at all. This is my second wig and definitely will not be my last

Products used:
Luvme 360 14" wig

Service
Value
Shipping
Quality
Thumbnail of user eh112
Maryland
1 review
11 helpful votes
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December 23rd, 2019

Terrible terrible hair and worst customer service... Don't do it! Scam. They try to blame you for not caring for the hair. Matted and tangled after one month. What happened to good for one year... what a joke! Synthetic all the way

Thumbnail of user cassandraf167
Mississippi
1 review
1 helpful vote
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March 5th, 2022

This company deserves no stars. DO NOT SHOP HERE! It is definitely a scam. Package never arrived. They lie about delivering and shipping information was not valid and there is no real way to contact them. Numbers are disconnected and the customer service via email is horrible. No response to emails even with proof. They took my money and didn't even care to help fix the issue. They provided a whole different tracking number than the one I had received when it shipped and claimed it was delivered. AGAIN DO NOT SHOP HERE! They pay people to give good reviews and scam you out your money!

Tip for consumers:
DO NOT SHOP HERE!!

Products used:
They never delivered my item.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anilap3
South Carolina
1 review
1 helpful vote
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February 18th, 2020

I've been purchasing hair from Luvme about a year now and so far I have not been disappointed. The hair is soooo soft, non shedding and over great quality. Literally I recommend them to my entire family!

Thumbnail of user amoreh1
California
1 review
0 helpful votes
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May 3rd, 2020

I ordered a 13 x 6 undetectable invisible lace glueless wig, took 7 days to receive, was constantly Able to track my order, communication was quick and easy, hair is soft and pretty, I would highly recommend

Thumbnail of user janetu215
Alaska
1 review
0 helpful votes
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January 26th, 2021
Verified purchase

My hair was so thick and curly, much like the Deep Wave headband wig I purchased, but as the years have gone by it's been starting to thin. It's been hard to work with as I have to keep my hair up daily for work. I decided to splurge a little and find something that's going to work for me and this wig was it! I love it! It's boosted my confidence and I feel so great in it. It's easy to put on and you don't have to have edges to wear it either! It's stylish, it's versatile, and it takes less than 5 minutes to put on if you're in a rush. I HIGHLY recommend!

Products used:
Wig, Headbands, Edge Brush

Service
Value
Shipping
Quality
Thumbnail of user lorat11
South Carolina
2 reviews
15 helpful votes
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January 28th, 2019

I ordered s couple of wigs that were ok but not exactly as ordered. I ordered 10 inch shoulder styles that were half way down my back. Shame on me but I tried again. I then ordered 8 inch that was sooooo jacked up. They asked for all these pictures that I did send and said nothing was wrong, it was just shipping and to wash it and it would be ok. WHAT! That's not going to fix a zigzag cut. They disappeared from communication and there's so phone number. You're stuck with being out of HUNDREDS of dollars.

Thumbnail of user letriceh
Mississippi
1 review
0 helpful votes
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July 21st, 2020

Luv me hair has some of the best quality hair I've ever purchased. Each wig I've purchased I've been overly pleased at the quality, fullness and prompt shipping. Don't second guess it just buy and I promise you it will be the best decision!

Thumbnail of user sharrya3
Virginia
1 review
0 helpful votes
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March 23rd, 2022

At first I was skeptical about ordering a wig on line since my head is very small. But huntyyy this wig had an adjustable strap and it fit my head perfectly. I love the bounce of the curls although I curled it again ( like more curls). I will definitely order again..

Products used:
Wig

Service
Value
Shipping
Quality

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From the business

Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com.

Company Representative

Thumbnail of user liviaw
Luvme H.

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