• Luvme Hair

Luvme Hair

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Overview

Luvme Hair has a rating of 4.4 stars from 1,500 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service, and great quality. Luvme Hair ranks 1st among Hair Extensions sites.

  • Service
    221
  • Value
    221
  • Shipping
    223
  • Returns
    141
  • Quality
    219

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.8%
Positive
243
Neutral
2
Negative
14
1702
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How would you rate Luvme Hair?
Top Positive Review

“Best customer service”

Annelise W.
9/29/24

Always experienced fast delivery. Tracking is in real time. If not happy with quality, customer service will make sure to assist in the return. Their gifts with purchases are always on point. With all the scams out there, its good to have a trustworthy conpany.

Top Critical Review

“Order not received”

Jeanette E.
4/24/24

I have been waiting almost 2 months and my order so had not come. I've sent various emails to the company and they keep saying it's been shipped but nothing has arrived to my home yet. They have lost me as a customer. I will be canceling this order and asking my bank to refund the monies back into my account. I'm so disappointed with this company because the first wig I ordered from them was nice and I was ready to be a loyal client. However my last ordered consists of 3 wigs that was on sale so I ordered the 3 received confirmation by endo they were working on my order. Later received another email stating the order was sent to shipping is been over a month and still no order has arrived and everytime I sent an email telling the company I haven't received my products yet they just respond saying the order has been shipped.

Reviews (1,500)

Rating

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Reviews that mention popular keywords

quality hair (72) headband wig (67) customer service (99) lace wig (51)
Thumbnail of user ladytt
Illinois
1 review
0 helpful votes
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December 19th, 2019

This was a great first experience. My hair was so soft and full. The hair dyed with no problems and it was still soft afterwards. I love the way the lace front looks. I am very satisfied!

Thumbnail of user denab30
Georgia
1 review
0 helpful votes
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February 25th, 2020

Hair is very natural and easy to install and very reusable, soft natural look and feel i've gotten several complements about my hair every wig i've bought so far as been good

Thumbnail of user kanishaj10
Texas
1 review
0 helpful votes
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December 15th, 2023
Verified purchase

This is not my first wig from LuvMe and definitely won't be my last I have had about 10 wigs including my wedding wig I have never had a bad experience and if I had a question they answer immediately this is the most trustworthy company I have ever dealt with and I will nevertheless order anywhere else

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Hi Kanisha,
Many thanks for taking the time to send this review. The support and trust of our esteemed customers are the cornerstone of our business. We will continue to provide you with quality wigs and great customer service. Looking forward to seeing you again in the future. Luvme wishes you all the best.

Thumbnail of user michellem3907
Michigan
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

I love this unit. It's super cute on me and I love it. It's easy to manage, the curls just stay in place It's not stringy. It's super soft and I plan to buy every wig they have. Love Michelle May

Products used:
Wigs

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Thumbnail of user lashong2
Missouri
1 review
0 helpful votes
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January 6th, 2020

I love my new curly Bob! The hair is soft the cap fits well with extra straps. This is my second wig so beautiful I have gotten so many complaints on my hair. Thanks.

Thumbnail of user desireec190
Delaware
1 review
0 helpful votes
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April 29th, 2020

I love the wigs from Luvmehair because they look natural and feel natural on my head. Not bulking and hot like other wigs. Luvmehair is the only place I'll order wigs from ever again.

Thumbnail of user paulf979
Florida
3 reviews
0 helpful votes
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November 11th, 2023
Verified purchase

Luvme has been a phenomenal company to purchase from. I've yet to have an issues with timing or products. I will continue to buy and promote this company.

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Paul, thank you for your recognition of Luvme Hair.
Customer satisfaction is very important to us and we are happy to see that we were able to achieve that. We will continue to work hard to provide high-quality products and fast logistics.Thank you and look forward to seeing you again.

Thumbnail of user shuntelb
Washington
1 review
0 helpful votes
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August 13th, 2020

I purchased a wig two months ago with you guys in it was beautiful I purchased one with another person in I did not like it so I will be purchasing a U part wig for my birthday for next month 9/3/ in a body wave 18 inch And I know it will be beautiful because the weird Apple was beautiful so I know that you put a wig will be also

Thumbnail of user sheenam33
Maryland
1 review
6 helpful votes
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June 14th, 2018

Im looking for someone to contact me I have been reaching out none stop! When I was buying from u guys I got a respond! Now no u guys sent the wig something that cost that amount of money with no signature u guys put down that it cost 100 dollars! When Im fact it didnt! Fed ex is telling me to reach out to U guys to try and get this resolved! Thats all I want is my wig in my hand! But ppl is Talkn about how bad the wigs are idk if I even want the wig any more! Im asking that someone reach out to me I did not receive my wig in my hand at all! I have a business myself and I would never treat my clients that spend money with me like this Im leaving my email so that someone can contact me about this matter ASAP *******@gmail.com I spent all that money with u guys and u guys couldnt send my wig off the right way every one doesnt live in the best neighborhood! It should of had a signature if I do not receive my wig the right way I want a full refund and I will get it one way or another

Thumbnail of user rachelg349
North Carolina
1 review
0 helpful votes
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January 18th, 2020

The name of the company speaks for its self I was so please with my purchase, I will be buying more real soon... The shipping and everything was fast in smooth I'm a please customer

Thumbnail of user sheritas5
Tennessee
1 review
1 helpful vote
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December 30th, 2021
Verified purchase

I received my wig earlier than expected. However the wig is really thin and way too big. I was disappointed when I got it being that it was for my birthday.

Shipping
Thumbnail of user terrickam
New York
1 review
0 helpful votes
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October 7th, 2019

This hair is absolutely wonderful it's everything they describe and more I love it and it feels so light yet looks so natural this is the best hair I've ever purchased

Thumbnail of user feliciad51
Georgia
1 review
0 helpful votes
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September 24th, 2019

I love all my wigs I purchased from luv me hair. They are just what I had been looking for no shedding and full. I wash my wigs and allow them to air dry and they are just like new..

Thumbnail of user marl26
Florida
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

Every purchase, Every Unit just gets better and better! I love the styles, the hair texture type! The units are so professional looking and comfortable!

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Hi Mar,
Many thanks for your 5-star review! It overwhelms us so much. We hope you found the most amazing wig for you. Appreciate if it meets your expectations or much better exceeds your expectations. We always want what is best for you. Luvme Hair wishes you enjoy wearing our wigs. Your positive feedback is our motivation to offer more amazing products to our customers. Enjoy the rest of your day!

Thumbnail of user christyc627
South Carolina
1 review
0 helpful votes
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March 20th, 2023

I requested a refund because my wig tore maki g it impossible to wear two weeks after i started wearing it. They want to refund me less than half of the purchase price. Never again

Tip for consumers:
Don't purchase from this site

Products used:
Wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Christy, thank you for leaving this review and we are sorry to know that you were having trouble with the unit.
We would love to look into the issue and check the previous emails, but we couldn't find your order number with the informations provided here. Sorry that you are not satisfied with the customer service. We’d keep working hard to optimize our customer service and provide you with a better one in the future. We hope the issue has been solved now, if not, please don't hesitate to email us again at customercare@luvmehair.com or start an online chat (5am-5pm PST Time) with us. We appreciate your effort in getting it solved with us.
Thank you for your time and support. Luvme wishes you all the best.

Thumbnail of user toniaj1
New Jersey
1 review
5 helpful votes
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October 8th, 2018

Received a wig with the tracks showing, contacted the company the next day with a picture of the wig and they still wont send me the return information to get a refund! Do not order from them!

Thumbnail of user deen62
Washington
1 review
0 helpful votes
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June 6th, 2020

I absolutely love my hair. This wig looks soo natural on me and and the shipping was only 3 days. I can't wait to order my next one. Thanks LuvMe Hair

Thumbnail of user lorenzas7
Texas
1 review
0 helpful votes
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January 9th, 2024
Verified purchase

Great quality i just wish they had more colors 27 or 30 or even a mix with those 2 color.but loved the wig.

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Hi Lorenza, thanks for your kind feedback and suggestion. As a company aiming to offer the best service to all Luvme Hair customers, we’ll forward your suggestions to relevant department. Your recognition means a lot to the whole Luvme Hair team, and is greatly appreciated. Thank you and look forward to seeing you again.

Thumbnail of user suet513
Missouri
1 review
0 helpful votes
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July 24th, 2023

I have ordered 10+ wigs from them and have been pleased. The quality has been great and the pricing very good. The complimentary gifts are always an appreciated added bonus! I am very pleased!

Service
Value
Shipping
Quality
Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Sue, thank you so much for taking time to send this. We are grateful for all the supports received and will try best to bring our customers wonderful experiences. To show our appreciation, we will upgrade our free gift packs and have different sales regularly. We hope our customers can get their wanted wigs with the sale. We will continue to provide you with quality wigs and good experiences. Looking forward to seeing you again in the near future. Luvme wishes you all the best.

Thumbnail of user haleyl45
Arkansas
1 review
0 helpful votes
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August 20th, 2020

I absolutely love this hair. It's super soft, no shedding, easy to pluck, and color. I had absolutely no problems installing this hair. Definitely will purchase again

Thumbnail of user shanekaa3
North Carolina
1 review
0 helpful votes
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September 4th, 2020

I would definitely recommend this hair to the works I will be purchasing more hair very soon. The hair is so soft and silky no shedding and the lace is absolute perfection.

Thumbnail of user nicolea708
Georgia
1 review
0 helpful votes
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April 30th, 2021
Verified purchase

I was skeptical about the color but it was as vibrant as the picture displayed! I received endless compliments. I have purchased a lot from this company but this Ginger wig was my favorite.

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Value
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Thumbnail of user aliciad235
North Carolina
1 review
0 helpful votes
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October 19th, 2021
Verified purchase

I love this company. I get my bundles and wigs from this company. The hair is good quality. It's NOT thin. It comes nice and full with lots of body. Love it love it!

Service
Value
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Quality
Thumbnail of user disscoveryr
Texas
1 review
0 helpful votes
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January 27th, 2021
Verified purchase

I loved my hair, it was very easy for me since I'm a mom and I'm always on the go. The hair is very soft and easy to manage as well as the hair holds very beautiful Curls.

Thumbnail of user audreyn16
Florida
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

At first I was skeptical about buying hair online as I have been a victim of fraud but August 2018 I took a leap of faith with Livme hair and from then I can't stop shopping with them. I encourage anyone to buy their wigs they are the BEST.

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From the business

Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com.

Company Representative

Thumbnail of user liviaw
Luvme H.
Typically does not respond to reviews

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