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Luvme Hair has a rating of 4.6 stars from 1,499 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service, and great quality. Luvme Hair ranks 1st among Hair Extensions sites.
Always experienced fast delivery. Tracking is in real time. If not happy with quality, customer service will make sure to assist in the return. Their gifts with purchases are always on point. With all the scams out there, its good to have a trustworthy conpany.
I have been waiting almost 2 months and my order so had not come. I've sent various emails to the company and they keep saying it's been shipped but nothing has arrived to my home yet. They have lost me as a customer. I will be canceling this order and asking my bank to refund the monies back into my account. I'm so disappointed with this company because the first wig I ordered from them was nice and I was ready to be a loyal client. However my last ordered consists of 3 wigs that was on sale so I ordered the 3 received confirmation by endo they were working on my order. Later received another email stating the order was sent to shipping is been over a month and still no order has arrived and everytime I sent an email telling the company I haven't received my products yet they just respond saying the order has been shipped.
This hair is the truth. I have purchased several times from here and do not have a complaint thus far. They do well after washing, don't tangle and minimal shedding. I did find that the units held a curl better after washing it first. That's about it!
I love the way the hair looks and feels, and amazing quality.The process of shopping online I was a very easy and quick experience. Also delivery was 3 to 5 business days, it arrived in five business days at my front door. Overall had a great experience.
Consumer beware before proceeding to purchase a product from this company! I purchased a wig from them recently. Alas, when I received the wig it was completely different from the picture that was advertised on their website! The shape was completely off and unflattering. I courteously emailed them to get a solution and since then we've been having a back and forth as they're trying to convince me to keep their substandard wig. They've refused to send me their address for a return to date, and are now threatening to deduct shipping costs from my refund. This is simply consumer fraud and false advertising. I've had a horrible customer experience with them. Learn from my pain, and be very careful purchasing products from this company!
With so many wig companies out there. All they want is our money and send us crap products. I actually found you on Amazon. If they trust your company, I was interested in your products. I was not disappointed!
The curl pattern is so natural and it's soft
It does sheed alot, but it doesn't take away from the unit.
I love this unit so much that, I had to buy it again.
Received lots of compliments with this unit.
Very soft, no shedding. It matched my outfit perfectly.
Like I mentioned before the hair so far so good I only been wearing this unit for about two days and it feels soft and it's nice and full to my liking. The wig was easy to put on & i recommend this it to anyone especially if this is your first time wearing a wig
You guys never disappoint I have been a member since 2020. I have purchased at least 15 purple boxes. (but who's counting) I have never had a problem or dissatisfied with any wig down to shipping. You guys got me for life thanks for helping me enhance my beauty.
Products used:
Wigs
Dear Danika, thank you so much for taking time to send this. And your continued support is greatly appreciated. We cannot be happier to know that you are satisfied with all the purchases. Customer satisfaction is very important to us and we will keep improving our products and services to bring the best experience to our customers. Looking forward to seeing you again in the near future. Luvme wishes you all the best.
I bought this hair and it is horrible I got the deep wave 3 bundles. It sheds horribly to the point I could only wear it for a month. I took it out to deep condition it hoping I could combat some shedding and it tangle up so bad I couldn't detangle it. Horrible hair do not waste your money I spent 224$ for 3 bundles of deep wave. You're better off going to your local beauty supply store I think you'll have a better result. Please save your money.
Tip for consumers:
Don’t purchase
Products used:
Deep wave virgin
Hello Candace,
We are really sorry for the discrepancies, and we are devastated to hear you had such a bad experience with us.
We've been working hard to provide all LUVME customers with better quality products and better customer service. Regarding the shedding and style issues you mentioned, they could be caused by various reasons. Please kindly send us pictures or videos or any details of the wig, and this would be helpful to verify and solve the problems. Meanwhile, we will also report the issue to the relevant department for improvement.
In the next place, we reply to every email within 24 hours. And we do have chat service on our official website. If you have encountered problems when using our wig, we would suggest you can use the chat service to contact us or send email to customercare@luvmehair.com for help. We are always willing to help and solve the problem for you.
In order to help you solve the problem faster, we have sent you email again. Please have a check. We'd love to make every effort to turn your experience into something better. Looking forward to your early reply.
This is my first time wearing and buying a wig. I bought a 14 inch water wave wig and I just love love. When you get your wig, it comes in a purple box with some goodies in there. I will be ordering again. Thank you so much Luvmehair
Luvme Hair always have wigs for everyone in different styles for every occasion. Luvme Hair have grown as a company since I've purchased my wigs from them a few years ago. They always have beautiful wigs!
Products used:
Lace wigs
Dear customer, many thanks to your 5-star review! It overwhelms us so much. We hope you found the most amazing wig for you. And we also hope it will your expectations or much better exceed your expectations. We always want what is best for you.Luvme Hair wishes you happiness every day.
I've gotten so many units. Each more lovely than the previous. The hair is soft, no excessive shedding, the HD lace blends exquisitely. And the shipping, & customer service are phenomenal. Please keep up the quality of your products & service as it is greatly appreciated.
This company sends unrelyable wigs of bad quality. And does not honor the return of the bad wigs they make. You should expect no refund and difficult trying to get a quality wig from them.
I ordered my wig and it came with a bad spot. I sent photos and they asked me to send the wig back to them in China.
Im still waiting 5 months later for my payment returned or my wig.
Terrible service. Terrible quality. Overall just make sure to complain to the better business and stay clear of this company all together.
I purchased 3 wigs on the Halloween special. I guess it is true what they say you get what you pay for. My weeks look nothing like the website. I am really disappointed in what I received. One of them was too late so I tried to dye it and it did not take. The other $#*! so badly and the front is thick and won't lay flat! The final wig is shedding and is also thick in the front. What do I mean by thick? The band itself is fat and there is no way you can even lay baby hair! So so disappointing
Products used:
Hair
I've seen the luvme ads a lot and decided to check them out. I never ordered a wig online, so I was skeptical at first. I make sure to check the website is legit, reviews and photos as evidence before purchasing my first wig. After receiving my first wig, I fell in love with it right off the bat and became their loyal customer since. I've been ordering more wigs too. Bought my sister a luvme wig and she loves it!
Products used:
Wig, wig cap, brush
Dear Fedeline, many thanks to your 5-star review! It overwhelms us so much. We hope you found the most amazing wig for you. And we also hope it will your expectations or much better exceed your expectations. We always want what is best for you.Luvme Hair wishes you happiness every day.
I purchased the summer celebrity curly style hair. This the 1st time I have ordered from Luvme and I will definitely keep ordering more wigs from them. The hair is soft and full. I am an amateur when it comes to figuring out how to install a wig. I believe I did a decent job for a 1st timer. Can't wait to show off my new look!
I received my first unit from luvme hair and was skeptical at first b/c I had previous bad experiences ordering offline, but this one was different. The present was excellent. So excited to see the purple box. The unit was so soft and goes perfectly w/ my face. I received so many compliments when I wore it. Definitely will buy again from them. Reason for not 5 stars was b/c it took a little longer to come.
I was Leary or spending so much on a wig, but I'm so glad i did it was thee best wig I ever bought in my life. I will definitely be purchasing more from them. Beautiful wig, free gifts, fast shipping, overall just great quality. So glad I broke down to treat myself to this hair. My order number was Lm******* and it was a full 360 undetectable lace front wig.
I never thought a company with so many clients would not have a high level of integrity. I purchased several wigs, and at a discounted price I returned the one that I had experienced major discomfort with, the wig was not altered by any means. When they received the return, they shortened me. I tried to give them the benefit of the doubt and dispute it with them directly, but because of this problem, it made me second-guess any future transactions with any company.
Tip for consumers:
Dispute with your financial services first.
Products used:
The other Wig
I purchased the Water Wave hair 12 inch a few months ago and I am loving it. No problems with knotting or dreading. Normal shedding when combing or brushing which are only a few strains of hair shed. I love the way it feels, looks, and easy to manage. I will be using LUVMEHAIR for future orders. My hairstylist recommended this company and I highly recommend it as well. LUVMEHAIR keep making products as you do helping us look #MoBeautiful. #ThankingGodForYou
Dear Peggy, thank you for your affirmation of our Luvme Hair. Your affirmation and trust make our persistence more meaningful. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and multiple choices. Welcome next time. Luvme Hair wishes you happiness every day.
I was hesitant at first to buy it. But I love color, so I thought I would try it and I am SOOO glad I did. Out the box it was pretty fluffy and thick, but crazy soft. But after I washed it and put a little mousse to it to tame the frizz, it was a wrap. It was gorgeous. Love the versatility to leave it straight or add some curls. Absolutely love this unit!
Hi Yolanda,
Thank you so much for taking the time to send this review. We appreciate your willingness to give this wig a try! Glad that it turned out to be great for you! We will continue to provide you with beautiful quality wigs. Looking forward to seeing you again in the future. Luvme wishes you all the best.
I opened the box to examine the wig and was immersed disappointed in the frizzy uneven curl pattern. But what was even worse was that there are visible tracks laid willy nilly, and large gaps in the wig cap. It's awful! The refund process is a joke, they ask for pictures then deduct $20 for shipping. DO NOT BUY THIS HAIR!
Been dealing with luv me on and off for the past few years but it seems the quality of hair has gotten worse. When they say you get what you pay for that's truly not the case when it comes to this company. This is the 3rd wig that I've purchased that turned out like this. This is literally after the first wear. I don't recommend anyone purchasing hair from them because it's a gamble. Sometimes you may get a wig that'll last you about a month and the next you'll get one that won't even last a day. Even after sending proof they'll only offer you about $20-$30 back and that's not even half of your purchase. If you choose to purchase from them just beware because they'll Definitely scam you out of your money.
Tip for consumers:
Beware
Products used:
Wig
I have bought a total of 8 wigs from luv me hair and so far, I have no complaints. The hair is so soft and easy to install. I often get compliments about people not even knowing that I am wearing a wig!
They drop ship from China. They hair pictured online is not always what you will get. I contacted customer service by email immediately. They asked for pictures and I sent them. They offered a $60 refund on a $200 + order to just keep them and give them to a friend. Wait... what?! I said no, they sent the wrong item and a damaged unit. I requested a return label, they said "we don't have return labels". They advised me NOT to ship back to original sender (thats how I realized it came from China) and provided an address in CA. They shipping was crazy fast. I ordered on the 4th and it was delivered on the 9th. There was no way I would have thought it was drop shipped. Just be advised that you may not get what you order. Take your chances if you want to.
Gain trust and grow your business with customer reviews.
Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com.
Dear Ellevese, many thanks to your 5-star review! It overwhelms us so much. We hope you found the most amazing wig for you. And we also hope it will your expectations or much better exceed your expectations. We always want what is best for you.Luvme Hair wishes you happiness every day.