• Luvme Hair

Luvme Hair

Write a Review

Overview

Luvme Hair has a rating of 4.4 stars from 1,500 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service, and great quality. Luvme Hair ranks 1st among Hair Extensions sites.

  • Service
    221
  • Value
    221
  • Shipping
    223
  • Returns
    141
  • Quality
    219

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.8%
Positive
243
Neutral
2
Negative
14
1702
See all photos
How would you rate Luvme Hair?
Top Positive Review

“Best customer service”

Annelise W.
9/29/24

Always experienced fast delivery. Tracking is in real time. If not happy with quality, customer service will make sure to assist in the return. Their gifts with purchases are always on point. With all the scams out there, its good to have a trustworthy conpany.

Top Critical Review

“Order not received”

Jeanette E.
4/24/24

I have been waiting almost 2 months and my order so had not come. I've sent various emails to the company and they keep saying it's been shipped but nothing has arrived to my home yet. They have lost me as a customer. I will be canceling this order and asking my bank to refund the monies back into my account. I'm so disappointed with this company because the first wig I ordered from them was nice and I was ready to be a loyal client. However my last ordered consists of 3 wigs that was on sale so I ordered the 3 received confirmation by endo they were working on my order. Later received another email stating the order was sent to shipping is been over a month and still no order has arrived and everytime I sent an email telling the company I haven't received my products yet they just respond saying the order has been shipped.

Reviews (1,500)

Rating

Timeframe

Other

Reviews that mention popular keywords

quality hair (72) headband wig (67) customer service (99) lace wig (51)
Thumbnail of user shelbiem5
Texas
1 review
0 helpful votes
  • Send Message
April 29th, 2021
Verified purchase

Im on my second one and i love it if you're second guess don't just order it you'll be satisfied its so convenient just slap it on and go no need to pay anyone to do it. The grade of hair is great

Products used:
Mix color curly

Service
Value
Shipping
Returns
Quality
Thumbnail of user samanthag336
Texas
1 review
0 helpful votes
  • Send Message
August 27th, 2020

I was very skeptical at first but they are The Real Deal. It didn't take long to receive it and was very easy to install. I get many compliments on how lovely it looks. I'm In love.

Thumbnail of user ashap20
New York
1 review
23 helpful votes
  • Send Message
May 11th, 2020

This company sucks! The hair quality is trash and when you want to return the hair, they tell you can return it then never give you your money back! Don't be fooled by all the paid reviews!

Thumbnail of user michealb83
Texas
1 review
0 helpful votes
  • Send Message
November 10th, 2021
Verified purchase

When I say this wig has given me many looks; I mean just that. This is one of two that I've purchased with Luvme and I love them both. Little to minimal shedding. I will be purchasing again.

Products used:
Lace front wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user darshayak
Texas
1 review
0 helpful votes
  • Send Message
November 29th, 2021

I really love my wig that I bought from LUVMEHAIR. They have great customer service and my wig arrived within 3 days after I ordered it. This is my 1st wig and I will definitely buy more from this hair company!

Products used:
Lace and headband wigs

Thumbnail of user keishah39
North Carolina
1 review
8 helpful votes
  • Send Message
January 12th, 2021

The hair is not human hair. I had my wig fir less than a month. Its dry and matted. Yes. I did follow the care instructions. It's junk. Never again...

Tip for consumers:
The hair was some synthetic blend. It matted up. It's not human hair.

Products used:
Suppose to be real hair...

Service
Value
Shipping
Returns
Quality
Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Hi Keisha,
Our hair is 100% human hair which is high quality and very healthy. The hair can last a long time with proper care. Sorry to make you dissatisfied. Could you pls tell us your order number? We will check and help you solve problem.

Thumbnail of user chiquilliaw
Georgia
1 review
0 helpful votes
  • Send Message
December 16th, 2019

I just love this hair and the different items that came with it to ensure that the installation process would be an success. I will definitely be purchasing more styles.

Thumbnail of user victoriaj150
Tennessee
1 review
0 helpful votes
  • Send Message
August 14th, 2020

I absolutely love my wig i purchased a 26 inch 180 density frontal lace wig. It's beautiful I recently dyed it ladies purchase hair from here u won't regret it.

Thumbnail of user delicias3
Texas
1 review
0 helpful votes
  • Send Message
June 23rd, 2020

I purchased a 20in upart wig from Luvme hair and I ABSOLUTELY LOVE IT! The quality and fullness of the shot made it worth the purchase. I was a ale to achieve and half up/down look with my upart. I received so many compliments. Not to mention the flat iron and other goodies I received. I can't wait to purchase another one.

Thumbnail of user janices1332
North Carolina
1 review
0 helpful votes
  • Send Message
November 1st, 2023
Verified purchase

I love this wig, I love the color, Hightlights, texture, the way it feel o my head, and i love that I can get it precut. I'm now the proud owner of 4 of these Toffee Brown and a Black one. I love the Toffee Brown much better because of my complextion. I gave the Black one to my mother, and she fell in love with it. I'm happy to say thank you Luvme hair.

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Janice, thank you for your affirmation of our Luvme Hair. Your affirmation and trust make our persistence more meaningful. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and multiple choices. Welcome next time. Luvme Hair wishes you happiness every day.

Thumbnail of user meyers19
Canada
1 review
1 helpful vote
  • Send Message
April 14th, 2019

Been getting compliments all day. Can't wait to get another pack in couple of days. Never bought a hair online and it looks this beautiful. Thanks Luvme Hair

Thumbnail of user wrightl10
GB
1 review
11 helpful votes
  • Send Message
September 16th, 2018

I love my Deep Wave 360 from Luvme hair. The wig did not disappoint me. Ordered 3 wigs and I'm about to order more... love this company... other pictures in the reply!

Thumbnail of user leisam16
California
1 review
0 helpful votes
  • Send Message
May 11th, 2020

I am very pleased with Luvme Hair units. I have three so far and I'm looking forward to ordering again. The excitement and anticipation when receiving your unit is like Christmas!

Thumbnail of user shayvonneh
North Carolina
1 review
0 helpful votes
  • Send Message
December 14th, 2019

I am a first time wig buyer and let me just tell you how soft and affordable this 18in unit is the curls are beautiful it does not shed and I've received so many compliments SHOP WITH LUVME HAIR you won't regret it

Thumbnail of user danyettew
Michigan
1 review
0 helpful votes
  • Send Message
June 16th, 2020

Hey ladies! This 8in Bob is everthing! I love the way it looks! It's very easy to manage, style and maintain! I cant wait to purchase more for my collection!

Thumbnail of user njeris2
Nevada
2 reviews
1 helpful vote
  • Send Message
June 7th, 2023

I've ordered multiple wigs from Luvme Hair and it is normal to have a little shedding; however, this is now a pattern and even developed balding in one wig.

Service
Value
Shipping
Returns
Quality
Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Njeri, thank you for leaving this review. We feel sorry about the issue you experienced for this unit.
Luvme tries best to provide quality wigs that can be used for a long time, but there are many factors that could lead to hair shedding. All the feedbacks will be collected and forwarded to the factory on a regular basis to continue to improve our products in the future. We would like to look into it with more details but couldn't find your order number here. We hope you have reached out to us for this, if not yet, kindly email us at customercare@luvmehair.com with your order number and those pictures of the wig. Our support will assist you with this. To get it solved as soon as possible, we look forward to hearing from you soon.
Thank you again for your time and support. Luvme wishes you all the best!

Thumbnail of user asial8
South Carolina
1 review
0 helpful votes
  • Send Message
November 18th, 2020

This was my first time buying a u part from Luvme Hair! I got it in a timely matter. Packaged beautifully and I absolutely love the hair. Very convenient.

Thumbnail of user carittag
South Carolina
2 reviews
0 helpful votes
  • Send Message
May 12th, 2022
Verified purchase

I am absolutely in love with my new wig. I've received soooo many compliments. Thanks Luvme. I definitely and ordering more and guess what I got it on Afterpay

Tip for consumers:
Definitely looks better with a professional installation

Products used:
4×4 wet and wavy wig

Thumbnail of user roxannel40
New York
1 review
1 helpful vote
  • Send Message
February 2nd, 2020

The hair was lovely, I got lots of great complements It looked great, was really soft and easy to maintain. Delivery was quick! Well difernately buy again.

R L

Thumbnail of user candyj53
Florida
1 review
0 helpful votes
  • Send Message
July 26th, 2022

I absolutely love this wig it was super easy to put on. I dyed it because I didn't like the black on me. I will definitely be ordering a longer unit really soon.

Service
Value
Shipping
Quality
Thumbnail of user shantew12
California
1 review
0 helpful votes
  • Send Message
September 22nd, 2020

My first order arrived quickly and packaging was very nice. I enjoyed all the nice items included with order like curling iron. Hair has very minimal shedding and no smell. I love it.

Thumbnail of user alemg1
Nevada
1 review
23 helpful votes
  • Send Message
April 9th, 2019

Stay away from this company. DO NOT ORDER PLEASE. THEY ARE SELLING SYNTHETIC HAIR! It's not real hair at all... I order full lace wig the shipping was fast but after one day the wig was so matted won't even hold the curls. When I contact them they said the temperature can not be too high to flat iron the wig, but they claim to sell 100% virgin hair. They are scammers stay away from this company please.

Thumbnail of user nicolej307
North Carolina
1 review
0 helpful votes
  • Send Message
July 13th, 2020

I Just Luve My Celebrity Wig. Great for the Summer! A easy install. It's easy to maintain and keeps the wave curl even after drying. One happy customer.

Thumbnail of user deniseb974
Indiana
1 review
1 helpful vote
  • Send Message
May 12th, 2021

Hello yes I'm very happy with my hair very so came fast the only thing is I would love to see more browns light color and some Burgundy hair but all in all I love it yes I'm going to order more so I have a lot to pick from, thank u very much I love my headband wig.

Service
Value
Shipping
Quality
Thumbnail of user brendat118
Georgia
4 reviews
30 helpful votes
  • Send Message
January 17th, 2019

Final update: I last heard from Luvmehair aka "Stella" on March 19,2019, (via email) begging me to end my dispute and ship them the wig. Their promise to reimburse me the shipping fees fell on ears deaf since they still wanted me to commit mail fraud by falsifying the actual value of the wig (on the package) so they could avoid paying a tariff by customs. Moreover, by then my credit card company advised me to cease all communications with Luvmehair and allow them to handle the situation. That's exactly what I did, not wanting to jeopardize my case.

After dealing with the lies and deceit since the 1st of January, I see no reason to believe anything they have to say now. Thank God I had won my dispute and my money was refunded.

Needless to say, the women modeling Luvmehair wigs are all beautiful and the wigs look great. If you happened to luck out and received a decent wig, good for you. However, the wig I received was quite the opposite and I'm not alone. Just read the reviews from https://www.sitejabber.com and type in Luvmehair. You could read for yourself what actual customers were sent and the heartache they had to endure when trying to return the mess they'd received.

Please do your homework and research this or any other company prior to spending your hard earned money. 7

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com.

Company Representative

Thumbnail of user liviaw
Luvme H.
Typically does not respond to reviews

How do I know I can trust these reviews about Luvme Hair?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Luvme Hair?