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Luvme Hair has a rating of 4.6 stars from 1,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service, and great quality. Luvme Hair ranks 1st among Hair Extensions sites.
This company responds to reviews on average within 12 days
I recently started wearing wigs and this one is beyond perfect for inexperienced and beginners. Literally take it out of the lovely packaging and put it on. She is very full relating to density, the curls and highlights are very natural looking, and multiple ways to secure. I had to trim the bangs a little to my liking but you can keep them long for more versatility. She comes with combs, a band, and two adjustable bands for added security that she's not going anywhere. My wig fits a little snug in the front underneath the bangs. I have adjusted but still snug. It may be due to my head size, LOL. But I have noticed if I pull it down a tad on my forehead it's not as tight. The hair is so soft and natural looking. The part in the center looks like my natural scalp so no need for makeup.
The hair is too densely packed. It looks artificial on me. I'm older and look younger and a big thick head of hair is too much for me and looks artificial. That you. I love you all. I don't have a lot of money to spend on hair every month.
I cant do hair
I can barly wash and blow my hair out straight
But this hair is perfect for any occassion
Get it let sell it out
Date of experience: November 2, 2023
The Best Wig I've Ever Owned 13×4 frontal customized and colored by me 20inch 180 density... thanks Luvme hair
Date of experience: November 6, 2019
Soft and manageable easy to take care of, and fits perfectly, also my choice to purchase.
Date of experience: December 18, 2023
Dear Joan, thank you for your affirmation of our Luvme Hair. Your affirmation and trust make our persistence more meaningful. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and multiple choices. Welcome next time. Luvme Hair wishes you happiness every day.
Easy ordering process nicely packaged quick delivery
Date of experience: December 20, 2023
Dear Tenia, thank you for taking the time to leave us a review, we really appreciate it. Glad to know that your order was delivered in a timely manner and everything turned out well for you. We will continue to provide you with excellent services and high-quality products. Looking forward to seeing you again soon!
Wig is nicer in person and easy to wear looks natural
Date of experience: December 19, 2023
Dear Dorcas, thank you for the 5-star review. Glad to know that you love our wig and it work out well. We will continue to work hard to provide high-quality products and excellent services. Thank you and look forward to seeing you again.
PLEEEASE RUN THE NEXT DIRECTION. I could use the hair as a bungy rope, feels like straw, super course. DONOT BUY.
Tip for consumers:
I would NEVER PURCHASE from luvme hair again. The hair is FAKE. Advertised picture is FAKE. Poor quality wigs, unethicality business meaning that advertised statement that hair is from one DONOR, FALSE. Which means you will stuck with a bad product and no refund. I honestly believe these customers got something free or was paid.
Products used:
wigs
Date of experience: May 16, 2023
Dear Donna, many thanks for taking time to post this review. We are devastated to know that you are having trouble with this unit.
Firstly, our wigs are 100% human hair, which has been our promise all these years. Please do not worry on this. Sorry that we couldn't find your order number with the informations left, we are not able to look into the problem detailedly. But according to the picture provided, please kindly note that colored wig tends to dry out easily and needs more hair care compared to the regular natural black units. Normally our wigs could last for more than one year under proper care. We would love to provide some hair care tips if necessary.
Secondly, we are grateful when customers are willing to give our products a try. We totally understand the feelings when the product didn't meet the expectations. If you have any problem when ordering from us, feel free to reach out to us for assistance. Luvme is always here to help. We offer 30 day return if the wig is in the original condition. After we confirm the order is returnable, we will for sure take good care of your return request. Since we didn't find your order number, you can email us at customercare@luvmehair.com with your order number and some pictures of the entire wig. Our support will help with your refund request.
Looking forward to hearing from you soon.
Luvme wishes you all the best!
I absolutely love the different discounts daily.
I love selections.
Love all my units
Date of experience: December 15, 2023
Hi Delisa,
We appreciate you taking the time to send this review. Our journey wouldn't be possible without the support and trust of our valued customers. As a token of appreciation, we will have different sales on a regular basis! We hope the customers can get their wanted wigs with the sales! Looking forward to seeing you again in the future. Luvme wishes you all the best.
Love me some LUVME 100% Human Hair. LUVME has "good hair" that can stand up to Tint and Bleaching! BUT YOU MUST KNOW WHAT YOU'RE DOING. I put the hair through multiple tests and finally decided to Bleach lighten and colorize a black Jherri Curl Human Hair untreated by chemicals. LUVME Hair did not shed nor lose big clops of hair because I used the Best SHAMPOO and CONDITIONERS, toner and purple shampoo to achieve my color. I treated the process like I do a client's natural hair. It's beautiful and what I like! My hair was very dark most of my life. Gray hair wouldn't come in, so I decided to wear lighter colors and wigs to preserve and protect my hair from damage. My hair still grows but not gray enough. It takes separating my hair and looking into parts to find gray strands. So LUVME is the final answer for me. I also cut, shape, trim and fully style my LUVME 100% Human Hair. Human hair wigs have cuticle and must be treated like hair that grows from your scalp. If you don't use the best products on the wigs you will have problems with your it like tangles, knots and heavy shedding. Only choose the best products. Buy Professional Cosmetology hair care products and tints should be used. When you clean and condition your wig understand Human Hair has a cuticle. Also, remember a wig has no scalp nor heat zone. So what will you do when tinting and bleaching? Be safe or lose the quality of your Human Hair LUVME Wig? However, I see LUVME is now stocking good styles with various highlights placement and Balayage.
Enjoy your LUVME Hair honey!
Date of experience: October 18, 2023
Dear A T,
Thank you so much for taking the time to send this review! Our wigs can be restyled to archive different styles under the proper hair care products and hair care. What's more, our wigs could last for more than one year under proper care. It's wonderful to hear your experience about how you styled and treated the wig with care! We believe you will slay the wig. Looking forward to serving you in the near future. Luvme wishes you all the best!
Love the color, love the curls! Luveme never disappoints!
Date of experience: December 15, 2023
Hi Natasha,
Thank you for taking the time to send this review. We're delighted that you're pleased with the color and curls of our product. We will continue to provide you with good experience in the future. Looking forward to seeing you again. Luvme wishes you all the best.
Nice wig very beautiful, it just didn't look good on me.
Date of experience: December 15, 2023
Hi Debra,
We appreciate you taking the time to send this review. We'd like to express our regret that the purchase didn't work out as expected. If you are not pleased with the purchase, feel free to keep the wig in original condition and email us at customercare@luvmehair.com to start a return. Rest assured, our support will take good care of the return. Thank you again for your time and feedback. Luvme wishes you all the best.
This is my 4th purchase, so I know exactly what I'm getting
Date of experience: December 15, 2023
Hi Louella,
Thank you for your continued trust and loyalty! Our journey wouldn't be possible without the support and trust of our valued customers. We're here to provide quality products and excellent service! Looking forward to seeing you in the future. Luvme wishes you all the best.
The quality of these units is truly amazing, the shipping is excellent, I have never experienced a delay in delivery
Products used:
Wig
Date of experience: June 29, 2023
This was a gift for my mother and she absolutely loved this gift!
Date of experience: December 12, 2023
Dear Tanisha, thank you for your affirmation of our Luvme Hair and we are so glad that your mother love our hair. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and services. Welcome next time. Luvme Hair wishes you happiness every day.
Very pleased once I received my new style.
Packaging was wonderful along with accessories.
Thanks
Date of experience: December 12, 2023
Dear Crystal, thank you for your recognition of Luvme Hair.
Customer satisfaction is very important to us and we are happy to see that we were able to achieve that. We will continue to work hard to provide high-quality products and fast logistics. Thank you and look forward to seeing you again.
SCAM SITE FROM CHINA. TAKING ADVANTAGE OF BLACK WOMEN. SENDING BAD PRODUCT OR NO PRODUCT AT ALL. USE YOUR BLACK COiN SOMEWHERE ELSE.
Date of experience: June 29, 2020
From the shipping, package, to finally having it installed. Was B O M B! Love it! I recommend EVERYBODY to shop with LuvMeHair, PERIOD!
Date of experience: October 6, 2019
Luv me hair is the best, I love everything about it
Date of experience: October 18, 2023
Hi Kantrell,
Many thanks for taking the time to send this review. We are committed to creating wigs that make our customers look and feel the best. It's wonderful to know this wig worked out so great for you! We will continue to provide you with beautiful natural wigs in the future. Looking forward to seeing you again. Luvme wishes you all the best.
Love the color and texture. Ready to wear right out of the box.
Date of experience: November 18, 2023
Hi Florrie,
Thank you so much for taking the time to send this review. It's wonderful to hear that you are pleased with the wig! We will continue to offer beautiful wigs and look forward to seeing you again in the near future. Luvme wishes you all the best.
I watched a lot of the videos posted on FB. I was very skeptical but I ordered and I am satisfied!
Tip for consumers:
Do your research when ordering any product online. Having the facts will make you a happy customer. That's what I did and I am so happy with my pieces that I ordered.
Products used:
I ordered 2 pieces. The Chestnut and the body wave. Both at 14."
Date of experience: October 20, 2019
1st Review: Completed on 11.19.2023 -
Before you purchase, you need to read the return policy. Within 30 days of receipt, if you wish to return for a refund, you must contact them, and they will provide either the return address or a return mailing label. But none of that is true. Once you contact them, rather than doing the right thing and abiding by their own return policy, they put you on an email merry-go-round. I emailed and responded to their emails several times from 11.11.2023 through 11.19.2023. In all their responses to my emails, they failed to provide the information needed to return the wigs. This cat-and-mouse game happened repeatedly. It is as if they are intent on wearing you down so that you eventually just give up out of frustration and keep the products that you want to return. In the end, I did give up and decided to post negative yet truthful reviews so that other potential customers could understand the company's practices regarding returns do not in any way align with their return policy. Also, if you conduct a Google, Microsoft, or Bing search, you cannot find a return address or a telephone They keep playing this email-the-customer game. I'm fed up with this company. 2nd Review: Completed on 11.21.2023 –
Regarding my first review, dated 11.19.2023, I posted several negative yet truthful reviews on Trustpilot and a few other sites. As a result, I finally received a helpful response from Luvme. In response, the company admits to reading the reviews I'd submitted to Trustpilot and Sitejabber. Again, they apologized for my situation, BUT, this time, they agreed to send me a return mailing label. As stated in my first review, I've been emailing back and forth with this company since 11.11.2023, requesting the return address or a return label. I find it so sad that I had to go through drafting and responding to email after email to get this company to abide by its own return policy. As of my last email, dated 11.19.2023, they still failed to provide the information needed to return their products. It was not until I got frustrated, gave up, and finally posted negative yet truthful reviews on this company, that they relented by acknowledging my returns and offering to send a return label. It is so sad that in order for the company to abide by its return policy, the customer has to go to hell and back. This experience was extremely stressful and frustrating. Date of experience: November 11,2023
Tip for consumers:
This has been an extremely frustrating experience and one that I will not make the mistake of repeating.
Products used:
Although the return policy is within thirty days, this company fails to provide what is needed to return the products, i.e., no telephone number or return address.
Date of experience: November 19, 2023
Hello Schuyler,
We are really sorry for the unhappy experience. We've been working hard to provide all LUVME customers with better quality products and better customer service.
Every opinion matters. As a company aiming to offer the best service to all LUVME customers, we’ll keep working hard to make improvement. Now we have 30-days fast return service if you do not like it when you receive it. We will process the return for our customers once we confirm the wig is returnable (wig not worn, lace not cut). Also we would take the problem you mentioned seriously and would love to improve our return process and service in the future. Looking forward to hearing from you.
And we do have chat service on our official website. We would also suggest you can bookmark our official website or please email to us (customercare@luvmehair.com) for help and provide more details.
Looking forward to hearing from you.
I Love This Hair, The Lace Adjust To The Skin & Makes It Marvelous. I Highly Recommend This Hair. It's Definitely Worth Every Penny.
Date of experience: September 2, 2019
The bob with bangs hair piece was very natural looking. Everyone thought that it was my real hair!
Date of experience: November 17, 2023
Hi Regina,
Thank you so much for taking the time to send this review. Customer satisfaction is our goal and glad that we've able to archive it! We will continue to bring you natural wigs and look forward to serving you again in the near future. Luvme wishes you all the best.
Love the hair I will purchase AGAIN only from u guys thanks for the great hair oh in I told ladies about u guys in she ordered the SAME NIGHT
Date of experience: September 27, 2019
It's a vibe. I luv it! It's think and I luv the part.
Date of experience: November 26, 2023
Dear Nat, many thanks to your 5-star review! It overwhelms us so much. We hope you found the most amazing wig for you. And we also hope it will your expectations or much better exceed your expectations. We always want what is best for you.Luvme Hair wishes you happiness every day.
Wish I had purchased this a long time ago. I love it.
Date of experience: November 15, 2023
Dear Artesia, thank you for your affirmation of our Luvme Hair. Your affirmation and trust make our persistence more meaningful. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and multiple choices. Welcome next time. Luvme Hair wishes you happiness every day.
Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com.
Dear Nicole, thank you for your affirmation of our Luvme Hair. Your affirmation and trust make our persistence more meaningful. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and multiple choices. Welcome next time. Luvme Hair wishes you happiness every day.