• Luvme Hair

Luvme Hair

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Overview

Luvme Hair has a rating of 4.6 stars from 1,498 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service, and great quality. Luvme Hair ranks 1st among Hair Extensions sites.

  • Service
    221
  • Value
    221
  • Shipping
    223
  • Returns
    141
  • Quality
    219
Positive reviews (last 12 months): 94.3%
Positive
249
Neutral
2
Negative
13
1702
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How would you rate Luvme Hair?
Top Positive Review

“Best customer service”

Annelise W.
9/29/24

Always experienced fast delivery. Tracking is in real time. If not happy with quality, customer service will make sure to assist in the return. Their gifts with purchases are always on point. With all the scams out there, its good to have a trustworthy conpany.

Top Critical Review

“Order not received”

Jeanette E.
4/24/24

I have been waiting almost 2 months and my order so had not come. I've sent various emails to the company and they keep saying it's been shipped but nothing has arrived to my home yet. They have lost me as a customer. I will be canceling this order and asking my bank to refund the monies back into my account. I'm so disappointed with this company because the first wig I ordered from them was nice and I was ready to be a loyal client. However my last ordered consists of 3 wigs that was on sale so I ordered the 3 received confirmation by endo they were working on my order. Later received another email stating the order was sent to shipping is been over a month and still no order has arrived and everytime I sent an email telling the company I haven't received my products yet they just respond saying the order has been shipped.

Reviews (1,498)

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Reviews that mention popular keywords

quality hair (72) headband wig (67) customer service (99) lace wig (51)
Thumbnail of user lashondag4
Mississippi
1 review
13 helpful votes
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September 26th, 2019

I have purchased wigs from other companies before but none of them can compare to LuvMe Hair... Luvme Hair has the greatest quality wigs... The hair is human, soft and managable with minimal shedding... The lace is the truth it blends right into your skin and it looks so natural... You can wear it glueless or glued down but either way it looks natural... The combs are perfectly placed so they won't be pulling on your edges... But for longevity I sew my wigs on and between hair dos I use the combs to conveniently take it on and off... You can part it anywhere and it looks just like your scalp... I've never had irritation from this wig... Just shampoo and reuse... This has been the best purchase/investment I ever made in hair... I Love that when I shampoo the wig it bounces right back and looks just as good as it did from day one... I get the best results when I let my wig air dry then style... I would definitely recommend Luvme Hair you won't regret your purchase... These Wigs are

Thumbnail of user pamelad174
Wisconsin
2 reviews
12 helpful votes
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January 16th, 2019

I purchased the 16inch 200% Density Small Bouncy Curl Lace Frontal Wig. It is a horrible wig! Fuzzy, looks like it was cut in layers, with a shag! There are plenty of grey hairs in this wig, and the cap is cheap, and it looks NOTHING like the advertisement. It looks and feels very cheap. Money down the drain, as they are ignoring me now.

Thumbnail of user latanyaj14
Michigan
2 reviews
0 helpful votes
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March 28th, 2021

This is maybe the 5th wig I purchased from luvme and this Bob wig is my absolute favorite. I just ordered it in blond. It looks great, the hair is great quality. I washed my wig before wearing it. I let it air dry then flat ironed it. There was barely any shedding and went right back to the original style. Luvme hair is my favorite.

Products used:
Wigs...long and short Bob wigs

Thumbnail of user janem1165
California
1 review
0 helpful votes
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March 16th, 2022

When you check the website's page source code it shows more than what you see when you read their website. I happen to know how to do that and I was quite surprised. This description wasn't needed to print. Why not be honest with your main customers. Here is the Code:
"Glueless Frontal Lace Wigs, 100% Human Hair Pre Plucked Wig, Frontal Lace Wigs For Caucasian. 180% Density Frontal Wig For White Women. Glueless Lace Wig For Black Women. Free Shipping worldwide via Express Delivery time>> USA (2-5 days), others (3-8 days) Payment>> Debit / Credit Card or PayPal. Ship within 24 hours after payment. Wigs Last For one more year. Hairline pre-plucked, Natural hair Can Be Dyed, standard medium Lace Swiss."> Black women are not getting the same type of wig. They will probably change their website since they have been called on their mess. It's low credibility because it's true. Be aware of false advertisements. Think for yourself!

Thumbnail of user megana93
Maryland
1 review
0 helpful votes
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December 3rd, 2019

First off. WOW. I fell in love with the hair as soon as I opened the package. I haven't even installed it yet but had to say something! The hair I received is BEAUTIFUL. It's BOUNCY, it's SOFT, and it's exactly as advertised. I got the water wave in 22" and I have been blown away! PLUS, they give you soooo many cute little gifts along with the hair (edge wax, wig cap, bobby pins, sparkly hair clip, tweezers, a band to adjust the size of the wig, and lashes!)! I believe Luvme will now be my go-to for hair. 10/10 would DEFINITELY recommend!

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Value
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Thumbnail of user cardiar
Connecticut
1 review
0 helpful votes
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November 5th, 2020

The headband units are AMAZING! My first headband unit from Luvme but not my first purchase. I have one of their lace front wigs but have always struggled with lace front wigs feeling like I needed to do A LOT to make them look natural. This hair is SO soft and beautiful! I loved it so much I ordered another headband unit.

Thumbnail of user joannm535
Virginia
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

This unit felt like it was me the moment I put it on. I avidly feel in love with it as soon as I removed it from three box. This was the closest match to my hair before receiving chemo treatment for Breast Cancer. Thank you Luvme, It made me feel like you luv me

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Jo-Ann, many thanks to your 5-star review! It overwhelms us so much. We hope you found the most amazing wig for you. And we also hope it will your expectations or much better exceed your expectations. We always want what is best for you.Luvme Hair wishes you happiness every day.

Thumbnail of user janicer183
Illinois
3 reviews
2 helpful votes
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September 20th, 2021

I ordered a wig and received my wig on September 16,2021. I immediately emailed Stella at luvmehsir about returning my hair. She told me to send pictures I did. I said the color is different from picture. Stella told me they could give me 30 percent off on next purchase. I said no then she told me to sell the wig. I said no then she offered me twenty dollars I said no. I said please refund my account. I was told they don't do refund only credits. I emailed back and said you have two different refund policies going on because the one that came with the hair states they will refund you in the form of payment you paid minus shipping. I attached the policy the came in the box with the hair. No more response from Stella. Buyer beware they don't honor return policy and hair is this hair was not quality.

Tip for consumers:
Beware my hair was not quality hair. They refuse to refund me.

Products used:
Wig they refuse to refund my money.

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Thumbnail of user aishap1
Pennsylvania
1 review
0 helpful votes
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December 3rd, 2019

Words fail me yet I'm forever a customer of Luvme hair! From the time I ordered, I received my hair earlier than expected. My hair stylist messaged me & wanted to know where I purchased the hair b/c she loved the quality & lace so much! In addition, I received a plethora quality goodies. The hair is like no other! I was so impressed, I had to make Luvme aware how I'm beyond thankful i found my forever hair home. My order #LM*******

Thumbnail of user tanieshaw2
Michigan
1 review
0 helpful votes
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June 13th, 2020

This is the first time I've ever purchased a wig from Luvme Hair and when I say I'm a fan I mean that I am definitely in love. The hair is so healthy and it feels and looks just like my own hair. I am so amazed and addicted. I will definitely be purchasing from you all from now on.

Thumbnail of user nikiap4
Kentucky
1 review
0 helpful votes
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November 27th, 2020

I absolutely LOVE the look and feel of the hair. This is my 1st human hair wig and I was amazed at how soft and manageable the hair was. There's minimum frizz and hardly no shedding and it's the PERFECT "Throw On" wig for working from home but still wanting to feel cute. It's also perfect for when you need to run out and don't want to look a hot mess and/or primp too much. I love it with just the black headband that's made onto the wig or with one of the cute headbands that came with it. LuvMe hair... yawl DID that!

Thumbnail of user sharonh579
Illinois
1 review
14 helpful votes
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December 14th, 2019

I was very disappointed and upset when I opened my box with the wig that I ordered. It was not like the picture showed. It was way too big for my head even with the combs and the strap and the length was not what I had ordered. This wig also had lice in it. Also to send the wig back they charge 20.00 and I understand how peoples are having a hard time trying to get back their money. I consider it a loss as I wasn't going to deal with lice and ended up putting it in the trash to avoid passing the lice on to my grand kids. Beware of these fake companies.

Thumbnail of user tiffanyl420
Washington
1 review
0 helpful votes
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March 2nd, 2022

I ordered a 10 inch glueless wig and received it a few days later. When I undoxed the wig, the hair fell past my shoulders. Clearly, this was longer than what I wanted. I reached out to Stella and she wanted pictures of the wig being measured. So I took a few pics and in her reply to the pics was I measured the wig wrong. I then tried on the wig and you can clearly see the length was off. I understand their return policy and I was willing to ship it back with my own money. So I don't understand why they gave me a hard time to return it. After going back and forth with Stella, I just had enough and kept the wig.

Tip for consumers:
Make s

Products used:
Wig

Service
Value
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Thumbnail of user narae
Maryland
1 review
7 helpful votes
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April 27th, 2019

The wig doesn't quite look like the picture. I'm truly disappointed and wish I hadn't had the wig installed because I feel like I completely wasted my money. You get what you pay for so definitely don't pay for this.

Thumbnail of user karens812
Texas
1 review
9 helpful votes
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December 26th, 2018

This is a horrible wig site. My wig arrived today was very excited to open and see wig... the lace is horrible. The hair is horrible... 140 dollars waisted... the wig doesn't fit right. I will stick with beauty supply wigs... this site is very deceptive. Don't buy

Thumbnail of user stacyh244
Ohio
2 reviews
0 helpful votes
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March 26th, 2024
Verified purchase

I love it so natural I will be purchasing again😍😍😍😍😍😍😍😍😍

Service
Value
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Thumbnail of user kiaj4
North Carolina
1 review
2 helpful votes
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July 24th, 2019
Verified purchase

I have purchased three wigs and bundles from Luvme Hair and I love each and every one of them. By far the best hair I have ever purchased. Will not buy human hair wigs from anyone else. Also love the free products and curling/flat iron I received. Thank you for great hair and great customer service.

Thumbnail of user traceyr399
Maryland
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

I love being able to part on the side or the middle.

Thumbnail of user margaretann851
California
1 review
0 helpful votes
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May 26th, 2023

The hair look good on the pictures advertised but on the actual ppl they look horrible. I know I'll stick with mslynn hair. And the reviews with the ppl saying they're happy I think it's a scam along with the company so won't waste my time with the hair but writing this review I will.

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Margaret, thank you for leaving this review. We'd like to express our regret that the purchase didn't work out as expected.
Firstly, Luvme aims to provide quality wigs for the customers and has been trying to improve the products based on the feedbacks given. We are grateful for all the reviews received no matter if they are positive or negative. So please do not worry as we will not post fake reviews on our products.
Secondly, your feedback means a lot to us. We would like to check more to help solve the problem with you. Unfortunately we don't have access to check your order number. To get it solved as soon as possible, you can email us at customercare@luvmehair.com with your order number. Also some pictures of the wig are needed, which can speed up the whole process. Our support will respond within 24 hours.
Looking forward to hearing from you soon.
Luvme wishes you all the best!

Thumbnail of user manueladjoaquim
Canada
1 review
0 helpful votes
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May 14th, 2023

I put one star cause I didn't have the option to put ZERO stars. It's a scam! Garbage garbage garbage! I bought it for mothers day, imagine my disappointment. You have to take the wig to a hairstylist to get it looking like the photos--even more money.

Products used:
Wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Maria, we appreciate you taking time to share your experience even though it's unpleasant.
We totally understand your frustration and disappointment when the purchase didn't meet the expectation. We would like to look into the problem but we tried to find your order number with your name but to no avail.
Customer satisfaction is our goal and we have been improving our customer service to reach that goal. If you are not pleased with the purchase, feel free to email us at customercare@luvmehair.com with your order number and some pictures of the wig. We will respond in a timely manner and provide necessary assistances.
Thanks for your time and support. Luvme wishes you all the best!

Thumbnail of user fayl22
Virginia
1 review
7 helpful votes
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January 31st, 2019

Like many of you, I saw beautiful wigs on the Luvme posts on Facebook. I read the reviews on the Facebook page and saw great posts on Youtube so I thought the site was ok. Unfortunately, I was mistaken. I ordered a center part wig on the site, a got a wig that looks like it was cut by a 5th grader! It is just horrible! It has an asymmetrical cut, but it shouldn't. It has fly away hairs (very short hairs) on the top. I was so very disappointed. Then to make matters worst, their website indicated that they do not do refunds but they will give credit to shop on their website. However, they want you to mail the wig back to Hong Kong (at your own expense) before giving you a credit. There is no phone number either... Hard lesson learned.
Stay Away!

Thumbnail of user savonneb
New York
1 review
0 helpful votes
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March 22nd, 2023

I ordered curly wig 26 inches hair was shedding as I brushed it. Wig didn't have the same look as model who was taking it out the box and brushing it and showing how to fix it up. Hair was thin. I quess they pick and choose who they send the cheap wigs to. I quess cause I ordered several wigs from them about two other wigs and the other two was not like how it was pictured I didn't complain but yes I am now. Must of thought I was gonna keep letting them send the cheap ones to me
Stops here.

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Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Savonne, thank you so much for your support and this review. We are regretful that LUVME HAIR didn't work for you.
At Luvme, we are dedicated to creating uncompromising quality wigs that are both comfortable and fashionable. To archive a more natural look, we would suggest our customers to style the hair a bit upon receipt. Satisfaction of every customer is our goal, and your feedbacks and concerns are very important to us. We would love to look into the issues you mentioned and make necessary developments on the products. Sadly we are not able to locate your orders. If you encounter any issues when purchasing from us, feel free to email us at customercare@luvmehair.com with your order and some pictures of the wig to illustrate the issue so that we can solve the problem faster. To better answer our customers inquiries, we also have online chat service which is available at 5am-5pm(PST Time). We are always here to help!
Thank you so much for your time and support. Luvme wishes you all the best.

Thumbnail of user shaiannae
Ohio
1 review
0 helpful votes
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July 23rd, 2020

In this picture, I am wearing Luvme Hair's Color 1B/30 Ombré Bob Wig 13x6 Frontal Bob Wig. This was my very first time gluing a unit on. I installed it by myself and it was very easy. The unit also has a band on the inside for extra security on your head. The hair is very soft and full. It honestly looks like my real hair. I think this may be my favorite wig from Luvme so far.

Their customer service is also AMAZING. They're very kind, informative, and helpful. Also, who doesn't love fast shipping? I've received units in less than a week! *******@luvmehair on Instagram and like their Facebook page! Also watch their daily live for a chance to win a $50 gift card to use on their website!

Tip for consumers:
Download the app to get a discount on your order!

Service
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Thumbnail of user joycer121
Tennessee
1 review
0 helpful votes
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September 20th, 2019

This is my 3rd wig that I have purchased from this company and I love all of them. I am very satisfied. I decided that you will be the only company that I will purchase my wigs from. Great quality of hair. Never disappointed. Thanks.

Thumbnail of user velvag1
Nebraska
1 review
0 helpful votes
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March 18th, 2020

I was skeptical. I ordered anyway. I noticed after it shipped I ordered the wrong one. Stella encouraged me to just try it and if not we'll start return process. I finally installed and I love this wig!. Although it isnt the effortless edition it was still easily manageable and so soft and pretty!.

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From the business

Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com.

Company Representative

Thumbnail of user liviaw
Luvme H.

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