• Luvme Hair

Luvme Hair

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Overview

Luvme Hair has a rating of 4.6 stars from 1,498 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service, and great quality. Luvme Hair ranks 1st among Hair Extensions sites.

  • Service
    221
  • Value
    221
  • Shipping
    223
  • Returns
    141
  • Quality
    219
Positive reviews (last 12 months): 94.4%
Positive
251
Neutral
2
Negative
13
1702
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How would you rate Luvme Hair?
Top Positive Review

“Best customer service”

Annelise W.
9/29/24

Always experienced fast delivery. Tracking is in real time. If not happy with quality, customer service will make sure to assist in the return. Their gifts with purchases are always on point. With all the scams out there, its good to have a trustworthy conpany.

Top Critical Review

“Order not received”

Jeanette E.
4/24/24

I have been waiting almost 2 months and my order so had not come. I've sent various emails to the company and they keep saying it's been shipped but nothing has arrived to my home yet. They have lost me as a customer. I will be canceling this order and asking my bank to refund the monies back into my account. I'm so disappointed with this company because the first wig I ordered from them was nice and I was ready to be a loyal client. However my last ordered consists of 3 wigs that was on sale so I ordered the 3 received confirmation by endo they were working on my order. Later received another email stating the order was sent to shipping is been over a month and still no order has arrived and everytime I sent an email telling the company I haven't received my products yet they just respond saying the order has been shipped.

Reviews (1,498)

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Reviews that mention popular keywords

quality hair (72) headband wig (67) customer service (99) lace wig (51)
Thumbnail of user angileel
Georgia
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

My honest review:

I purchase the deep wave sugar plum and dye it purple to tone down the red. Afterwards I wash, condition and hung it to dry. The curls in the deep wave are still beautiful and no tangles after washing. The hair is soft, silky, does not get frizzy or puffy when dry. The curls bounce right back. This hair does not need any products for the curls it is just gorgeous high quality. This is the best hair I have purchase from luvme.

Products used:
wig

Service
Value
Shipping
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Quality
Thumbnail of user felicias402
Texas
1 review
2 helpful votes
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August 22nd, 2022
Verified purchase

I have at least 5 or 6 wigs that I've ordered from Luvme hair. My 1st one was the curly Bob that still looks great after 2 years. I have 4 headband wigs that are so versatile for me during my workouts or on a date! They have quality wigs

Products used:
Wigs

Thumbnail of user kayt105
Minnesota
1 review
4 helpful votes
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May 1st, 2020

I purchased my full lace week over a month ago. The hair texture is dry and stiff and dry looking. The wig looks nothing like the picture that was advertised. I followed the care directions for washing the wig. There were no improvements. I advise to buy from a local distributor. This purchase was a waste of time and money.

Thumbnail of user cukaogo
Iowa
1 review
0 helpful votes
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July 24th, 2023

I was a lilttle skeptical about purchasing online, but this company is very reliable. I only had to return one purchase and it easy. Full refund no questions ask. I love the unit that i do keep. And it you take of them, they last a ling time.

Products used:
Wig

Service
Value
Shipping
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Quality
Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear C U, many thanks to your 5-star review! We are glad to know that you are happy with the purchase. We aim to provide quality wigs to the customers. And our wigs could last for more than one year under proper care. Meanwhile, our customer service always tries best to simplify the return process according to the feedbacks given. We are so pleased that our effort has been recognised by you. We will continue to provide you with good experience in the future. Looking forward to seeing you again. Luvme wishes you all the best.

Thumbnail of user magniumd
France
1 review
2 helpful votes
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April 14th, 2019

First time wearing one of Luvme Hair's wigs and I absolutely love it! Full lace, deep wave, 16 inches. First week I wore it glued on for my vacation to Jamaica. This week I'm wearing in with no glue. Will definitely recommend company to others as well as becoming a repeat customer.

Thumbnail of user georgiap90
Texas
1 review
2 helpful votes
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January 14th, 2022
Verified purchase

Because if you order from this company that's exactly what you'll get a beast... the reviews are fake. And if they offer me money to delete this it will be a HELL NO. Stop stealing and lying... you're on a speeding jet to HELL! You should be ashamed of yourself. A five year old child with 1 arm could make a better wig than this. Liars and thieves! Ive posted what I ordered vs What was delivered today. Even before I was a wig queen I would never put this mess on my head. False advertising. Even the cosplay wigs on Amazon are better than this. You were supposed to sell me a human hair wig during your HUGE holiday sale. Lies lies and lies. Cheats. It wasn't a sale that was the cost of this plastic beast. The reviews you see are probably cut and pasted from other legitimate sellers. The pics are photoshopped lies. God is not pleased. You better get right. And yes I will be expecting a FULL refund NOW. And you can throw in the wig I actually ordered with my refund if it even exists.

Tip for consumers:
Don't buy a thing. They are liars.

Products used:
Not using any have to throw it away it is not what I ordered and I'm not paying shipping to send it back.

Thumbnail of user serenitya5
Maryland
1 review
19 helpful votes
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June 10th, 2020

I love how quick my wigs come after I order them. The wigs are real virgin hair wigs. I bought 7 wigs so far during this whole pandemic. I'm very satisfied with my wigs and appreciate the gifts that come with it. I also follow luvme hair on Instagram and love seeing their stylist on live giving their clients very helpful tips on haircare. I've provided a collage of the wigs I own so far from luvme.

Thumbnail of user elodiet1
Florida
1 review
0 helpful votes
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December 9th, 2020

I love my hair and it's super easy to install for people like me who can barely do a nice slick ponytail I recommend it. Don't even mention how incredibly fast they ship it to you. The hair is super thick and soft, I highly recommend Luvme hair, and can't wait to get some more

Thumbnail of user shireenj1
Florida
1 review
1 helpful vote
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March 15th, 2022
Verified purchase

I've bought 4 wigs from them and still have not learned my lesson till now. No way they are selling real hair. After the initial wash, the hair goes downhill. It mattes up so badly that I have to soak the hair in water and mousse to loosen it up. I was so embarrassed when my hair lady sent me a picture after she washed the wig. She wanted to show me that she did nothing wrong. The hair looked like a dry matted mess. I've spent too much money on Luvme to be getting trash hair like this. They won't get another cent out of me. They also don't allow bad reviews on their website so it leads you to think that they have no complaints. I wrote a long review only for it to be rejected. They then had the audacity to write me an email about how to care for the hair. IT'S FAKE, therefore I don't need any instructions. I'm done with Luvme and y'all should be too. I wish I would've taken a picture of the matted mess but the hair attached is hair I pulled out of the garbage, I flushed most of it.

Tip for consumers:
Don't do it unless you have money to burn and nowhere to go. Use the hair as practice.

Service
Value
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Thumbnail of user jacqualinew
New Jersey
1 review
0 helpful votes
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October 5th, 2019

This wig is amazing. I love it, and I feel beautiful when I wear it! I get stopped all the time. I tell them where to go and I suggest they get one. So I'm sure I brought I. Some new customers. Guaranteed good quality wigs.

Thumbnail of user loveg8
Illinois
1 review
0 helpful votes
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February 13th, 2020

I ordered over 10 different wigs from this site and was NEVER disappointed! You can curl them, color them, straighten or however you choose to style your wig. I guarantee you will not be disappointed with your purchase and you will be returning back for more!

Thumbnail of user selinar12
New York
2 reviews
39 helpful votes
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May 26th, 2020

The only reason I gave it a 2 stars for the quality. This was my first time ordering from this company. When I got the wig it didn't look as advertised, the ad stated the model had on an 18" inch wig that came to the model chest area and the color look much brighter in the picture. I wrote to the company stating I never wore it, combed it alter it in any type of way since once I tried it on and knew I was unhappy with color and length, I wanted to be able to get a refund but she stated to just try it and wear and comb it then it will be longer rather than giving me instructions to return. This is why I prefer buying my things in person always.

Thumbnail of user shindimah
Cote D'ivoire
1 review
0 helpful votes
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April 20th, 2019

Loving my 22" hair undetectable hairline. Being dark skinned and trying
To find a lace wig that compliments your skin is hard but this wig is
Giving me life. Highly recommend shipping fast and hair is soft

Thumbnail of user robind247
Maryland
1 review
0 helpful votes
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April 3rd, 2020

My hair came in a beautiful package the hair looks exactly like it was advertised there was no smell there was no shedding five stars all day plus I'm going to purchase another one today I got so many compliments at the bank and I say thank you love me hair

Thumbnail of user chrissya13
Canada
1 review
0 helpful votes
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August 11th, 2020

I'm sooo happy I was able to get these deep wave bundles, and make it into a wig cause I've wanted it for a while. It's now my favourite hair from Luvme out of the four units I've gotten from them, and I absolutely love the other ones too, so that's saying something. I can always trust Luvme.

Thumbnail of user katherinej87
Georgia
1 review
0 helpful votes
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March 21st, 2020

I love everything, from the beautiful packaging, the gifts (makeup bag, rat tail, hair wax, clip, and Bobbie pins, and let's not forget the curling iron! I ordered the glueless wig in 12 inches and i fell in love with it straight out the box but i did hot curl it for a tighter curl and it looks so natural! I have gotten so many compliments and i will be ordering again.

Thumbnail of user sydneyg67
Nevada
1 review
0 helpful votes
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July 3rd, 2020

This company is pretty great, i like that the seller keeps in contact with you even after receiving the package to make sure everything is okay. It came packaged beautifully! I thought I was opening a gift. The hair itself is so soft and it doesn't shed at all. I was able to bleach it and die it and its still just as soft. I love this hair, definitely recommend!

Thumbnail of user carmens332
North Carolina
1 review
1 helpful vote
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September 10th, 2021

I like the jerry curl wig that I got! The hair is very soft and the curls are perfect. However, the description says it'll last a year. I really don't think that's the case. Maybe six months tops. It's a nice wig, but I don't think it's made for longevity.

Tip for consumers:
You have to be there to sign for your package or else they won't leave it. Annoying.

Products used:
Wigs

Thumbnail of user karenb4294
Georgia
1 review
1 helpful vote
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January 11th, 2023

I have ordered from the company 3 times and was pleased with the wig but really impressed with the 2 to 3 day delivery. My most recent order placed for 3 wigs and after waiting 8 days I chatted with support to be told its now coming from China and orders will now take 4-6 weeks. I explained I leave in 3 days for a 10 day cruise and will be out of the country and that the website should updated the customer prior to taking my money. She wants me to wait on then return it. I had to have a chat argument as I said I will not be responsible for the product being left outside my door and insisted they should contact the shipper and refund my money. Due to the deceptive website and poor customer service I will no longer order from Luvmehair. Buyer beware! Great thing is my money is good any where

Tip for consumers:
Check on the delivery time before buying

Products used:
Non as I never received my order

Service
Value
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Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Karen, we are sorry to know that you were having issue with the shipping.
We're working hard to ensure every customer get packages within promised time limitation. To provide our products to more customers from different countries, we have set up several warehouses. Some in US and some in China. Our system will randomly select the warehouse after receiving an order. But no matter which warehouse is being selected, we will need 1 business day to process the order and provide 4-6 business day shipping.
If the order is on the way, we might not be able to cancel the order. So we would suggest our customers email us to start the return upon receipt. But if they are not able to receive the orders, we will also try best to reach out to the shipping company and let them redeliver the parcel to our warehouse. To meet customers needs, we will also need time to check the specific package status with the shipping company and provide the best solution to our customers. We feel sorry that the shipping service didn't work out great earlier. We will continue to improve the service and hope to offer you a better one in the future.
Thank you again for your time and support. Luvme wishes you all the best.

Thumbnail of user tasheciad
North Carolina
1 review
0 helpful votes
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July 27th, 2020

I definitely recommend this company! The wig comes super fast, no funny smell the units are so easy to dye it takes the color well! This is my second unit and I'll definitely continue to support this company!

Tip for consumers:
Before buying look at the reviews as reference and their installs

Products used:
I have a 360 full lace unit and a curly unit

Service
Value
Shipping
Quality
Thumbnail of user javiellew
Texas
1 review
0 helpful votes
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November 21st, 2020

I have been a customer of Luvmehair for two years. I love the quality of the hair. I like the accessories they include every time. I like that their hair is easy to maintain. I purchased four wigs and each one still looks new. I install my own wigs, they are easy to do. Not only do people compliment my wigs, they think that they are my real hair. I'm proud to continue in supporting this company. I'm a satisfied customer!

Thumbnail of user anjelicaa5
Alabama
1 review
5 helpful votes
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August 23rd, 2021

I have been trying to get in touch with them for over a week now after I received an email about them needing a copy of my drivers license and credit card. Yet, you can email me and text me at 4oclock in the damn morning. Answer your phone oops you can't because one is a non working number and the other a Google voice message

Products used:
Cheap wigs

Service
Value
Shipping
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Thumbnail of user calb57
France
1 review
0 helpful votes
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April 5th, 2022

I've started working with this brand as an influencer and I am beyond impressed by the quality and professionalism of Luvmehair! The hair is very soft and flows from left to right, I look soooo good in it!

Thumbnail of user tarak74
Mississippi
1 review
0 helpful votes
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January 18th, 2020

Luvme hair is the best. Hair quality is on point. Packaging & free gifts were perfect. Received in a week. I will be making many more purchases. Thank you love me hair for a great product and service.

Thumbnail of user ashleyl223
Australia
1 review
3 helpful votes
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April 11th, 2019

Just received my 2 units this one I favor most (200% density amall bouncy curly frontal lace)! It's so curly and bouncy and I love how it absorbs moisture not leaving my shoulders wet! It's so pretty I can't wait to take my senior college photos in it tomorrow. This is my fourth wig from LuvmeHair, and I must say you guys will continue to have my business. I don't shop for quality hair anywhere else. Thanks lovelies.

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From the business

Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com.

Company Representative

Thumbnail of user liviaw
Luvme H.

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