• Luvme Hair

Luvme Hair

Write a Review

Overview

Luvme Hair has a rating of 4.6 stars from 1,498 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service, and great quality. Luvme Hair ranks 1st among Hair Extensions sites.

  • Service
    221
  • Value
    221
  • Shipping
    223
  • Returns
    141
  • Quality
    219
Positive reviews (last 12 months): 94.3%
Positive
249
Neutral
2
Negative
13
1702
See all photos
How would you rate Luvme Hair?
Top Positive Review

“Best customer service”

Annelise W.
9/29/24

Always experienced fast delivery. Tracking is in real time. If not happy with quality, customer service will make sure to assist in the return. Their gifts with purchases are always on point. With all the scams out there, its good to have a trustworthy conpany.

Top Critical Review

“Order not received”

Jeanette E.
4/24/24

I have been waiting almost 2 months and my order so had not come. I've sent various emails to the company and they keep saying it's been shipped but nothing has arrived to my home yet. They have lost me as a customer. I will be canceling this order and asking my bank to refund the monies back into my account. I'm so disappointed with this company because the first wig I ordered from them was nice and I was ready to be a loyal client. However my last ordered consists of 3 wigs that was on sale so I ordered the 3 received confirmation by endo they were working on my order. Later received another email stating the order was sent to shipping is been over a month and still no order has arrived and everytime I sent an email telling the company I haven't received my products yet they just respond saying the order has been shipped.

Reviews (1,498)

Rating

Timeframe

Other

Reviews that mention popular keywords

quality hair (72) headband wig (67) customer service (99) lace wig (51)
Thumbnail of user lavondal1
New York
1 review
0 helpful votes
  • Send Message
June 25th, 2019
Verified purchase

I just received my unit today and I LOVE IT! Omg. It's so soft and bouncy and really looks like it's my own hair. I will NEVER spend money on cheap hair again! I am a loyal customer forever! Thank you thank you thank you.

Thumbnail of user tabathab34
Texas
1 review
3 helpful votes
  • Send Message
May 16th, 2022
Verified purchase

I ordered a wig for $256 on 5/9/22 I received the wig on 5/13/22 the wig is too small and will not stay on my head. The wig looks nothing like the picture and it actually looks like a wig. I requested a refund and Stella advise I couldn't return the wig because the lace was cut. I have never wore the wig and definitely did not cut the lace. I was also advised that I need to shampoo and condition the wig prior to wearing the wig. Please explain to me why I should have to do that on a brand new wig. This company is definitely a scam and finds any reason to not issue a refund.

Tip for consumers:
Do not order from this site the wigs are not good and they will not issue a refund just offer you $30.

Products used:
Lace front wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyj246
Missouri
1 review
0 helpful votes
  • Send Message
April 14th, 2020

This hair is everything I recommend this hair to everyone everyone need this hair in their life great quality great shipping good customer service you can't ask for more plus you in the house you must get this hair

Thumbnail of user brittneym114
Missouri
1 review
0 helpful votes
  • Send Message
July 27th, 2021

I absolutely loved this wig. It was well worth me buying. It was similar to my natural hair. I had so many compliments about this wig. The lace was bomb and my hairstylist slayed the melt! I say get it ladies if you were hesitant before don't be.

Products used:
hair/Wig

Thumbnail of user marciaa45
South Carolina
1 review
0 helpful votes
  • Send Message
December 27th, 2019

I wear wigs not as a convenience but as a necessity. I have tried many online wig vendors, but Luvme Hair is cut above all others. The wigs are easy to install and beautiful. The hair is of great quality. Delivery is quick. You will not be disappointed!

Thumbnail of user brendar1926
Virginia
1 review
0 helpful votes
  • Send Message
January 23rd, 2024
Verified purchase

This wig is beautiful! I took it out of the box and put it on and WOW I looked 10 years younger! I absolutely love this wig and will buy more in the future. Thank you Helena for your amazing wigs!

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Hi Brenda. Many thanks for your recognition of our products and customer service. We do dedicate to provide all Luvme Hair customers with better quality. Satisfying every customer is our unremitting pursuit. Glad to know we hit the mark for you. Come back and see us soon.

Thumbnail of user rachelc596
New York
1 review
0 helpful votes
  • Send Message
November 21st, 2020

I am so excited to have found luvme hair at first I was unsure but I looked into the site for a while before I made my first purchase and it was definitely worth it. I received my order in 3 days it came in a purple box inside was the 2 wigs I ordered, 2in1 flat iron, instructions on how to manage and take care of your hair and the best part was my goodie bag with my wax which I love along with my luvme pen, clips, bands and tweezers. I just want to say thank you luvme hair you have a customer for life!

Thumbnail of user reannal1
Michigan
1 review
0 helpful votes
  • Send Message
December 10th, 2020

I order many frontal wigs from LuvMe and enjoyed their hair quality and density. It can be bleached, flat iron, dyed, and styled in many ways and the hair will still be shiny and flowy. I highly recommend. And its perfect for beginners as the hair line is already pre-plucked!

Thumbnail of user kristelw
Kentucky
1 review
0 helpful votes
  • Send Message
December 6th, 2020

I purchased 2 bob wigs from Luvme hair in which the whole experience was great! Shipped and was received within a couple days and my wigs were practically pop on and go! Nothing but a quick bump with the flatirons and I been getting compliments on my hair "wig" since.

Thumbnail of user yungkiar
Georgia
1 review
7 helpful votes
  • Send Message
January 9th, 2019

I purchased a 12 inch 360 lace front wig from this company. Upon receiving it, I noticed that the sewn in strap and hooks were defective strap was ill-fitted and gapped in the back
The hooks would not stay in the slots therefore this wig was useless. The site misrepresented the wig and it looked NOTHING like what I thought I had purchased. I reached out to a Stella of Luvme hairwhom wrote me back to ask for pictures and a copy of the invoice. I sent both and never heard back after that email. Returns are not easy, I am now using PayPal to get my money back. I will never purchase from here again and does not recommend this company. If you choose to purchase, purchase with extreme caution

Thumbnail of user tequilae
Illinois
1 review
0 helpful votes
  • Send Message
November 24th, 2020

I absolutely love Luvme Hair the hair is always so soft it never tangles it's definitely easy to manage they also have a variety of color wigs that are also amazing we all know good color wigs are hard to come bye I've bought 2 wigs so far will be buying plenty more!

Thumbnail of user ethrajettes
Tennessee
1 review
8 helpful votes
  • Send Message
December 14th, 2018

I tried ordering twice from this company with two different cards, thank goodness my bank caught it. It's a fraudulent business and my bank wouldn't approve the transaction. My bank saved my $#*! a huge headache time and money! This company is full of sh/#!

Thumbnail of user tracyd710
Georgia
1 review
13 helpful votes
  • Send Message
January 26th, 2023
Verified purchase

Luvmehair has disappointed me. My wig was shipped by Luvmehair on 12/29/2023. Ups reported it stolen and it under investigation whileit was in their care. Therefore, I would think that Luvmehair would send me my wig. That I paid for! They stated I must wait until UPS completed the investigation. SMH, so I must inconvenience, it's 1/26/2023, still no wig.

Service
Value
Shipping
Quality
Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Tracy, we are sorry to know that you were dissatisfied with the experience.
Luvme tries best to provide best shipping service to all the customers, however shipping issue might happen unexpectedly sometimes. In this situation, we will reach out to the shipping company and let them start an investigation to see what's going wrong. The whole process would take some time. After the shipping company finishes the investigation, we will keep customers informed and provide with some solutions to make it right. Your feedback means a lot to our shipping service. We have actually upgraded the shipping processes earlier to meet customers needs. Hope to provide you with a better experience in the future!
Thank you again for your time and support. Luvme wishes you all the best.

Thumbnail of user lindap2086
Oklahoma
1 review
0 helpful votes
  • Send Message
November 16th, 2021
Verified purchase

I was wasting too much money having to buy bundles, frontals, paying to get a wig made and installed. Decided to give luvme a try and I must admit it was a great decision. It's been 2 years plus and I am still in luv!

Thumbnail of user rim6
Mississippi
1 review
28 helpful votes
  • Send Message
July 8th, 2021
Verified purchase

I'm not sure how this company has received so many good reviews. I ordered the 5x5 Undetectable Invisible Lace closure wig in an 18". The wig is suppose to be 180% density but it's more like 130% density. The knots aren't bleached and the hairline is barely plucked. Now I know why this company always offer discount codes. You get what you pay for! The wefts aren't double sewn. They are cut and sewn as single tracks.

**Update** After leaving this review I was refunded $40 to "update my review" which explains all of the good reviews. Customer service even went so far as to text me at 4:35 a.m. asking me to update my review. SMH! After this experience, I will NEVER shop with this company again.

Tip for consumers:
I wish the reviews were real. I would have never ordered if I knew their wigs were so thin.

Value
Shipping
Quality
Thumbnail of user rakolea
Oklahoma
1 review
0 helpful votes
  • Send Message
July 16th, 2019
Verified purchase

I really love the wig I purchased. I purchased it for my wedding and do not regret anything about this. The hair is so soft and silky and the lace blended SOOOOO good! It is the... Undetectable Transparent Lace Best Virgin Hair Full Lace Wig / Upgraded 2.0 × 1
Body Wave / 20 inches. It's good quality hair and didn't sheaf a lot. I don't know much about hair weave because I don't wear it often but the person that installed it said it is good quality. I'm so happy with my purchase and can't wait to get another one. I washed it and put it back on myself after getting my cousins to install and getting some tips from her. I definitely recommend this company!

Thumbnail of user brittany.o
Virginia
1 review
0 helpful votes
  • Send Message
May 11th, 2023

I will never EVER order from this company again! I was checking out when they offered what I considered a free wig after all the discounts. Naturally, I added it to my cart bc it was free well 3 days later and no word from the company I reach out and was told the free wig was on backorder, and bc of that my entire order was on hold. Well I wanted clip-ins for Mother's Day and asked if they could be shipped separately and was told sure checked the next day and still no shipment. I've literally asked via chat for a contact number 3x and they dance around the question and don't really help or give a crap. If you order from this company expect some bs.

Tip for consumers:
Worst customer service I've dealt with in a while.

Products used:
NONE! They didn't show up!

Service
Value
Shipping
Returns
Quality
Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Brittany, many thanks for taking time to leave this review and sorry for this delay response. We feel sorry that your order didn't go smoothly as planned.
Firstly, we were not able to locate your order number with the informations provided. In this situation, we are not able to check the particular unit you were concerned with. Normally, we have sufficient stocks for the free wigs. Not sure if there is any other misunderstanding which caused the delay. We value this feedback but would need more informations to check further on it so that we can avoid this in the future.
Secondly, our phone service isn't available lately and we were not able to give you a call. There is a online chat service which is available at 5am-5pm(PST Time). The online representatives will try their best to solve the issue. However if they need some time to check with the department, they would not be able to give you an answer right away, but please rest assured they will follow up by email once they have any clues.
Last but not least, we hope this issue has been resolved earlier. If not yet, kindly email us at customercare@luvmehair.com. We will try our best to get it solved.
Luvme wishes you all the best!

Thumbnail of user ashleyt260
Illinois
1 review
9 helpful votes
  • Send Message
March 10th, 2020

This was the worst $338.00 i have ever spent this was some BS hair, the color was not what i requested and I have emailed the company several times. The only response from the company was to try and have the product professionally styled, by one of their approved stylists. I declined and have continually requested a full refund. I feel as though I purchased a product I'm not satisfied with and the company refuses to assist with my refund. I wouldn't recommend this company to anyone. I have received better services and hair from Amazon. Do not waste your money on this BS they call hair. They also tried to refund me $35 like what the world. I've paid way more than that.
XX. Signed a mad black woman who do not play about her hair A. Taylor.

Thumbnail of user rondac27
Georgia
1 review
0 helpful votes
  • Send Message
June 22nd, 2020

Luv Me Hair is a great company to order from! I ordered the 12 in Summer Celebrity style glueless lace front wig and I love it! You get great quality hair for a reasonable price and the shipping is fast I definitely will order from them again!

Thumbnail of user llainieb
New York
1 review
0 helpful votes
  • Send Message
November 28th, 2019

First time buying. Got a full lace 14in body wave wig. It was able to be bleached, dyed (navy blue) and styled (straightened with hot comb and flat iron) with no issues. Its soft textured and so pretty. The goody bag is a plus and I looove my LuvMe hairclip gift. I adore anything that sparkles and it sparkles so beautifully. Well made. I will buy from this company again.

Thumbnail of user nelll17
Texas
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

I absolutely love this wig and get so many compliments. I am new to wigs and this wig comfortable, quick and easy to put on and go.

Thumbnail of user vinnettem2
Illinois
1 review
0 helpful votes
  • Send Message
September 14th, 2021
Verified purchase

I love my headband wig. So easy to just throw on and go without dealing with lace. I did not like the velcro straps or the material the headband is made out of, but i ordered my mom one and they changed material and the straps are soooo much more comfortable, so luvme definitely listens to their customers. The hair is so soft and I constantly get compliments. I will definetly purchase again.

Products used:
Headband wig

Service
Value
Shipping
Quality
Thumbnail of user kw490
Florida
1 review
53 helpful votes
  • Send Message
August 6th, 2021

Do not buy from this company it's a scam, reviews included. They are selling and sending out cheap ugly wigs and are only offering $30 refunds on the units that were purchased for $150-$200 and up. When you reach out to Stella you will get the run arounds/a bunch of excuses. This is the absolute worst hair experience that I have ever had and I will NOT! Purchase from them again. Ladies put your money where it counts, and it's not with Luvme hair. They don't even deserve 1 star.

UPDATE*** I'm a little late with my update, but I am happy to say that I received a full refund. I wasn't letting up on them. I maybe received my money back into my account a month later, after a constant back and forth. I still say stay away from this company! Their reviews are lies and their hair is party city quality. NEVER AGAIN! #theytriedit

Tip for consumers:
Don’t purchase with them. Invest your money else where.

Products used:
Wigs

Service
Returns
Thumbnail of user queenm35
Washington
1 review
0 helpful votes
  • Send Message
January 26th, 2024
Verified purchase

I ordered this beautiful unit in November. It arrived in less than one week. Everything about this unit is beautiful. The texture, color, and length. This is a must buy Queens!

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Queen, thank you for taking the time to leave us a review, we really appreciate it. Glad to know that your order was delivered in a timely manner and everything turned out well for you. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. We will continue to provide you with excellent services and high-quality products. Looking forward to seeing you again soon!

Thumbnail of user demetrao1
Tennessee
1 review
7 helpful votes
  • Send Message
April 1st, 2023

They sent me 3 of the same chopped off wigs they wigs look nothing like the pictures,beat me out of money I work to hard for my money and I'm sure other people do also need to be banded I gave them a star so I could summit this review very disappointing.

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Demetra, we appreciate you taking time to leave this review and sorry for the delay response.
We do input a lot to provide all LUVME customers with better quality products. And we are grateful for the reviews given no matter if they are positive or negative. So we won't give fake reviews and please do not worry about this.
Sorry that our products does not met your expectation. What you have mentioned is significant to help improving and we take it seriously. We definitely would like to check further on this. However we couldn't find your order number. Your satisfaction is our goal, please do not hesitate to email us at customercare@luvmehair.com or start an online chat (am-5pm PST Time) with us. Please kindly note that pictures or videos would be helpful to verify the problem. Our customer supports are always willing to help!
Thank you for your time and support. Luvme wishes you all the best.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com.

Company Representative

Thumbnail of user liviaw
Luvme H.

How do I know I can trust these reviews about Luvme Hair?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Luvme Hair?