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Luvme Hair has a rating of 4.6 stars from 1,498 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service, and great quality. Luvme Hair ranks 1st among Hair Extensions sites.
Always experienced fast delivery. Tracking is in real time. If not happy with quality, customer service will make sure to assist in the return. Their gifts with purchases are always on point. With all the scams out there, its good to have a trustworthy conpany.
I have been waiting almost 2 months and my order so had not come. I've sent various emails to the company and they keep saying it's been shipped but nothing has arrived to my home yet. They have lost me as a customer. I will be canceling this order and asking my bank to refund the monies back into my account. I'm so disappointed with this company because the first wig I ordered from them was nice and I was ready to be a loyal client. However my last ordered consists of 3 wigs that was on sale so I ordered the 3 received confirmation by endo they were working on my order. Later received another email stating the order was sent to shipping is been over a month and still no order has arrived and everytime I sent an email telling the company I haven't received my products yet they just respond saying the order has been shipped.
I absolutely love this hair. I bleached it twice, toned it and used box dye on the hair and it was still very soft. I've gotten so many compliments on this unit and I will be purchasing a lot more in the future! Oh and let me not forget the shipping was amazing as well. I actually received the package before the estimated date!
This is an update to the response below. It took this company 3 months to respond to this review. Do not order from them. They are liars. I sent you pictures of both wigs with the confirmation number. NO RESPONSE from your company AT ALL! My bank refunded my money through a dispute. Stop lying. I sent you all the information by email 7 times and no response EVER! It's not a reputable company and their wigs are trash! ZERO STARS
Products used:
Wigs
This turned out to be a great investment. I've always wanted to purchase a good quality wig and always found them to be very expensive. Bot only ate these wigs not expensive but they're great quality and long lasting human hair wigs. I'm going to order my next before the week is up!
My 13 x 6 HD kinky curly wig is one of my best wig purchases out of the many wigs that I have. As minimal shedding in the curls are beautiful! I install my own wigs and this made it super simple with the lace being so transparent! I highly recommend this wig
Tip for consumers:
Use discount codes!
Products used:
Hair/wigs
I first started seeing ads on Facebook, then on Instagram. Of course, I was very skeptical, but started reading the customer reviews and viewing the "unboxing" videos, and was intrigued. I finally worked up the nerve to order and WOW! 2 DAYS LATER! My beautiful unit was delivered. I was so pleased and felt like royalty when I saw the purple box with a bow, the wonderful gifts inside, along with the softest, best quality hair I have ever experienced on a unit. The installation was easy, and I have flat ironed it with no problems, used a wand on the highest heat setting, and the hair not only responded well, but the curls maintained their shapes for days on end. I use very little product, if any... I've even washed and conditioned it and air dried it to get the deep wavy look shown on my picture. The color is amazing, and I've received many compliments on this unit. Thanks so much for being a quality company with quality products, and I WILL be ordering more!
I was a bit nervous at first to purchase but I am so happy that I decided to. The process was very simple. The website is user friendly. The shipping was prompt. Everything came packaged nicely and all items included as stated. The shipping was prompt and the hair is lovely. Customer service is to notch! I have no complaints. I will definitely recommend and also make future purchases as well. Thank you for the experience.
The quality of hair and texture is true as advertised love that you get special gifts along with your first purchase as a way of showing their customers they appreciate and value their business thanks again!
This hair is really soft. No products needed. I was able to wear it straight out the box as shown in the picture. The item was shipped very fast. I will definitely be ordering more hair from this company
This was my first time wearing a wig and I watched so many videos, but actually getting and wearing this unit reassured me I made the right choice. The glue less body wave 20" fits perfectly. Shipping was fast.
This was an amazing wig easy to install, didn't even need glue just clip off the lace put on my freeze spray and out the door slaying. Can be worn without freeze spray as well just pull on my head and go.
This was my first time ordering from this company and was skeptical due to purchases from other companies and the wigs not looking anything like what's advertised on the website. But after reading several reviews I ordered the Summer Celebrity lace-front wig and are completely satisfied. I bleached and colored it to my liking. The hair is soft and with mousses, the curls popped right back after washing it. So far... so good.
The wig was expensive but I feel overall it was worth it.
Products used:
Summer Celebrity
I have been seeing this hair company on IG & Facebook for monthsss and finally decided to give them a try. I'm so happy with my 1st purchase with this hair company! Also, liked my complimentary items, especially the scarf!
Fast delivery! I ordered a wig on a Saturday and received it the following Tuesday! Excellent customer service! Amazing goodies included(i love my flat iron) and the wig is absolutely GORGEOUS! No shedding or tangling! I 100% recommend luvme hair!
This is my 5th wig from Luvme hair and it looks so real it's so soft and looks so natural. I love love Luvme wigs.
I ordered a 10 inch bob 7/2/19. The description had no mention of layers. I received the wig 7/8/19. I cut and tented the lace and installed it. It didn't seem right! To my surprise the back looked like a child cut it! The last layer was longer than the top, giving a mullet appearance. I emailed Stella immediately. I also emailed later that night with pictures. I was offered a partial refund, in which I declined. I did not pay a partial price. And I do not feel like I should have to go through the trouble of sending the wig all the way to Hong Kong. The next email had the same offer but this time I was told to send the wig to a person and an address the wig did not come from. I was also told that I had to pay for the shipping and try to send it usps because they don't have shipping labels! Their customer service is terrible! And you can barely decipher the emails.
Hi Tamara,
For resolving your problem, we had emailed you several times and provide solutions for you, but you refused to following our return policy to solve it.
About the refund, you want us refund to you at first, but according to our return policy, you must provide the return tracking number for us then we can start the refund process. Everything is in accordance with the return policy. No one can guarantee that if you will return the items to us after we provide a refund.
We had promised we will full refund to you and will also refund the return postage to you after we receive the return parcel.
Hope you kindly understand, sorry to make you unsatisfied, we will do better in the future.
This was a great install! The packaging was super cute and the hair had no smell! I Am throughly enjoying my free gifts! I have the wig in 16 inches and I'm so satisfied! The color layout of the wig is so smooth and pretty! It also curls great and holds! I love that it came with combs and band! Great buy will buy again!
I ordered from the vendor on Thursday. The package came o. A timely manner it includes 3 bundles of the Big Curl 24,26, and 28 inches and a 20 inch closure. Of course the first bundle that I looked at was the 28 Inch. I ran my fingers thru the bundle and immediate shedding. I then removed the ties and begin to unravel the bundle there was tangle as well as shedding. I'm disappointed. I paid 211.28 for the hair I haven't even installed and its shedding pretty bad. I will leave images of what I have. Buy at your on risk. I have purchased better quality in a Hair store locally.
Purchased for a wedding and it was everything plus more! I love the softness of the hair, it wasn't stiff at all, no smell and it was super easy to manage. I did alter the bang some, it was too thick for me but other than that I love it!
Hi Briana,
We appreciate you taking the time to send this review. We're delighted that you're happy with your purchase. Your satisfaction is our top priority. We will continue to provide our customers with quality wigs. Looking forward to seeing you again in the near future. Luvme wishes you all the best.
The hair itself is very cheap looking and the U part is way too wide.
When I asked for a refund I was told that I would only get 1/2 my money back AND i had to pay for the return shipping to somewhere in Asia, and wait until they received it (which could take weeks/months) before I'd get the refund.
I decided not to put myself through the additional frustration and just kept the ugly thing.
I now have the most expensive costume wig ever.
Never received my package. It has been going on 2 months and they are still refusing me a refund, even after UPS deemed it a loss and have instructed me that the loss is paid to the sender, who then is responsible for issuing my refund. Instead, they keep re-opening the claim and refuse to refund me money for my lost package. First and last time purchasing from them.
I was sceptical at first, but I felt reassured by Luvme Hair and their timely response to my concerns. This was the best thing that I could ever do for my hair and I got a boost in self esteem. It made me look amazing. I will definitely recommend to anyone. It was expensive but it is well worth it for the great quality. The little gifts inside the box are very appreciated. Luvme Hair will make your day and then some. Definitely will be repeat shopper.
The color was vibrant. The unit held the curls with the curls already in it I put it on went to the club normally my hair swiss out this time it didn't held the curl and I wore the unit for two weeks before I took it off. Luvme is my go-to.
Dear Tytrice, thank you for your recognition of Luvme Hair.
Customer satisfaction is very important to us and we are happy to see that we were able to achieve that. We will continue to work hard to provide high-quality products.Thank you and look forward to seeing you again.
I ordered the summer celebrity style curl wig and I'm not disappointed at all. I love it. I would secondly purchase from them again. My sister fell in love with this unit and is now gonna get her own. The curl pattern is beautiful. Been playing in it since I received it.
The hair is absolutely beautiful! I received my order super fast. Three days. This was my first purchase from the company and I am presently surprised with the quality! I will be ordering my next wig soon. The hair doesn't shed and hold a curl. LOVE IT!
I was skeptical about the hair at first but decided to try it because I needed a new wig and it was more affordable than other sites I'd been looking at. I got the body wave full lace wig and I honestly didn't expect much. Got the hair and had it installed and it's amazing! Even the other stylists in the salon were commenting on how good of a wig it was. The hair is so soft, looks great and I haven't experienced any tangling or shedding. I'll definitely be buying more wigs from them.
Gain trust and grow your business with customer reviews.
Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com.
Dear Sharon, we truly appreciate your purchase and this review. We feel sorry that the purchase didn't work great.
We would like to look into the issues and check the emails so we can know it better and collect more useful informations to improve our products and service, however we don't have access to get your order number with the informations provided. We hope the issue has been resolved now. If not, kindly email us at customercare@luvmehair.com or start an online chat with us (5am-5pm PST Time). We'd try our best to get it solved as soon as possible.
According to our return policies, we need some pictures of the wig to confirm the wig condition before giving the return informations, which would need our customers to work with us to expedite the return process. Satisfying every customer is our unremitting pursuit. We have been improving our return policies with the feedbacks given to meet our customers' satisfaction. We hope to provide you with better experience next time.
Thank you again for your time and support. Luvme wishes you all the best.