• Luvme Hair

Luvme Hair

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Overview

Luvme Hair has a rating of 4.6 stars from 1,498 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service, and great quality. Luvme Hair ranks 1st among Hair Extensions sites.

  • Service
    221
  • Value
    221
  • Shipping
    223
  • Returns
    141
  • Quality
    219
Positive reviews (last 12 months): 94.3%
Positive
249
Neutral
2
Negative
13
1702
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How would you rate Luvme Hair?
Top Positive Review

“Best customer service”

Annelise W.
9/29/24

Always experienced fast delivery. Tracking is in real time. If not happy with quality, customer service will make sure to assist in the return. Their gifts with purchases are always on point. With all the scams out there, its good to have a trustworthy conpany.

Top Critical Review

“Order not received”

Jeanette E.
4/24/24

I have been waiting almost 2 months and my order so had not come. I've sent various emails to the company and they keep saying it's been shipped but nothing has arrived to my home yet. They have lost me as a customer. I will be canceling this order and asking my bank to refund the monies back into my account. I'm so disappointed with this company because the first wig I ordered from them was nice and I was ready to be a loyal client. However my last ordered consists of 3 wigs that was on sale so I ordered the 3 received confirmation by endo they were working on my order. Later received another email stating the order was sent to shipping is been over a month and still no order has arrived and everytime I sent an email telling the company I haven't received my products yet they just respond saying the order has been shipped.

Reviews (1,498)

Rating

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Reviews that mention popular keywords

quality hair (72) headband wig (67) customer service (99) lace wig (51)
Thumbnail of user ms1581
Kentucky
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

I'm pleased for the most part because most of my units have surpassed my expectation so that I have referred my friends to luvme.

Its unfortunate 2 yrs ago I mistakenly made an account attached to an invalid email and lost my silver status giving me awesome perks. Guess technology wouldn't allow them to reinstate my status to my valid email.

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Hi M S,
Many thanks for taking the time to send this review. We're delighted that you're happy with your purchases. Your satisfaction is our top priority. If our customers meet any issue when ordering from us, feel free to email us at customercare@luvmehair.com, we will be happy to assist and try best to get the issue resolved. Luvme wishes you all the best.

Thumbnail of user mahoganya
North Carolina
1 review
15 helpful votes
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December 25th, 2018

I am absolutely in love with my wig. I am new to wearing wigs due to them looking, for lack of a better word, "wiggy" but this wig is gorgeous. I ordered the BREATHABLE 360 LACE WIG PRE PLUCKED in 12 inch Deep Wave. After bleaching my knots and shampooing my new wig it stretched out to 18 + inches and I love it. There are no tangles and never a moment that I can't run my fingers through it. It responds well to heat, and curls back up immediately when water is applied. I haven't had to us any product as of yet and the lace is seamless. I will be trying the undetectable lace next and may even purchase straight hair. Due to having to leave out my hair, I normally shy away from straight, but now I've found the company that will give me exactly what I need to have European straight hair. I'm so excited. Thank you luvmehair!

Thumbnail of user lisas1330
North Carolina
1 review
7 helpful votes
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December 23rd, 2019

Below is email that I recieved from LuvMeHair. I still have not recieved my refund and it's been over a month. They are more worried about my comment. I will leave another one until I get my refund. The wig was cheap and the curls was not like how they described. I never will order from this company again.

Hi Lisa,
Sorry for the delay reply. We will arrange $97.73 refund for you.
And could you pls help us romove the review on Trustpilot?

Vip Customer Service 2 | LUVME HAIR
*******@luvmehair.com

Thumbnail of user munisaa
Illinois
1 review
0 helpful votes
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January 27th, 2024
Verified purchase

The hair was everything. I wish it was fuller, and the scalp was a little over-bleached; however, I fixed it with concealer. Overall, this hair was worth it!

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Hi Munisa, thanks for your 5 stars review and kind feedback. As a company aiming to offer the best service to all Luvme Hair customers, we’ll keep working hard to make improvement on our products. Your recognition means a lot to the whole Luvme Hair team, and is greatly appreciated. Thank you and look forward to seeing you again.

Thumbnail of user kimberlyh489
Illinois
1 review
0 helpful votes
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May 2nd, 2020

I am so glad I purchased this wig, I have watched the video reviews on FB but I was still skeptical but once I got it I was beyond impressed... I had to make a few adjustments because I have such a small head, everyone love it and the color is everything... I saw another wig I want so I will be ordering again

Thumbnail of user towandab1
Colorado
1 review
0 helpful votes
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January 18th, 2020

Luvme hair is everything they say it is! At first I was skeptical but when my frontlace bob I was very pleased. It was easy to install. The hair is soft, beautiful, and good quality. I love it! Already got my eye on two other ones.

Thumbnail of user catherinea178
Illinois
1 review
0 helpful votes
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March 19th, 2020

I absolutely love luvme hair. I have purchased from them four times, five different styles and I absolutely love the quality of the hair the packaging the timeliness of the shipping and the fact that I am able to reach them at any time about my order and they respond in a timely fashion... my first purchase from them was two years ago I still have the wig and it's still in great condition

Thumbnail of user latonyad9
South Carolina
1 review
0 helpful votes
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June 17th, 2020

Love my UPart Luvme wig. The hair is so thick and full. What I love is the fact that it looks just like my real hair. It blends in so well. Installation was very easy and quick. The unit came very fast. I ordered on a Saturday and it came that following Tuesday I highly recommend this unit. I will definitely buy from them again!

Thumbnail of user rachelles56
Rhode Island
1 review
10 helpful votes
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September 30th, 2019

I order my wig and it came in looking nothing like the wig pictured. What I ordered was completely full in the front and what I recieved looked like a quarter of the hair. It's completely opposite. I'm in the middle of a terrible customer service process of back and forth explanations despite sending pictures immediately after opening the box. People are literally gasping when they see what I ordered and what I got. I will gladly send anyone the pictures so they can see for themselves. As someone else said, please stop writing reviews about perfect units that they send you only because you're getting them free or because the company is paying you to decieve others. This company is not honest because they are sending other people garbage and telling you to go to a salon to have it fixed. They also want to charge me $20 to return the horrendous

Thumbnail of user lrb1
Connecticut
1 review
0 helpful votes
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May 28th, 2020

I've been purchasing from Luvme for over a year and have been absolutely satisfied with the experience. I recently purchased the Fabulous Beyon-celebrity Style Ombre Frontal in a 12-in and love it. The install was easy and the quality of the hair is great! Easy purchasing and delivery.

Thumbnail of user rashidab8
California
1 review
0 helpful votes
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February 15th, 2022
Verified purchase

Ive been trying to reach someone for 2 weeks. No response. My order was wrong. I ordered a high density free part lace wig. I was also supposed to recieve a curling iron and I didnt get that. Ive been emailing, and calling a number. No answer, no response. I just want what I ordered or a refund.

Tip for consumers:
Just hope you get what you ask for cause if you dont, there's no recourse.

Products used:
Wigs

Service
Value
Shipping
Returns
Quality
Thumbnail of user lilliej13
North Carolina
1 review
0 helpful votes
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April 9th, 2020

From looking at all the videos of others, I could not wait to get my purchase. It wasn't that long of a wait and all considered, I was not disappointed. The wig didn't look exactly like I expected but with the recommendations and suggestions
Luvme made, I was able to see great results. I would definitely recommend this for anyone that wants a more natural look.

Thumbnail of user kyndles
California
1 review
0 helpful votes
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August 18th, 2020

I love luvme. The packaging is beautiful, the hair is soft and pretty. I love that it comes with extra goodies that I sure do use! I've bought 3 units already. The upart is so easy to blend with your hair and I take mine off at night to let
My hair breathe lol

Thumbnail of user reneep142
Florida
1 review
15 helpful votes
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April 23rd, 2020

First of all. I am a "Newbie" when it comes to wigs. I had never really considered wearing one because I never thought they would look natural on me. As time went on, several of my friends started wearing wigs and looking GREAT! After asking around for recommendations re: companies to try, Il decided on Luvme. Best decision EVER! My wig arrived, beautifully packaged. I appreciated the fact that obvious care had gone into the packaging! The hair was ABSOLUTELY gorgeous and so full of body. I actually did the install myself. It was just that easy! Family and friends are still complementing me on my "new do". When I tell them it's a wig they are amazed and constantly asking "where did I purchase it"? As a CEO it is important that my look is professional and on point in my worklife. But I also wanted something that also felt great and looked great for everyday. I am sooo in love with my purchase and can't wait to try another one!

Thumbnail of user jenaeb3
Ohio
1 review
0 helpful votes
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September 29th, 2020

I love my luv my love me hair wig and it was installed and it looks beautiful this is my 2nd wig from them and i'll be ordering again very soon both my wigs i received from them came within 3 days shipping wise from china to the usa where i live thank you luv me hair

Thumbnail of user brendaj305
Pennsylvania
1 review
0 helpful votes
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April 30th, 2020

I bought my first wig on Luvme. I ordered the wrong wig customer service were really nice and fast with replies and fixed my order for me. When I received my wig it felt amazing. What can I say Luvme Hair is AMAZING! Highly Recommended!

Thumbnail of user kashondas
Georgia
2 reviews
0 helpful votes
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January 9th, 2024
Verified purchase

My wig is soft, almost 100% tangle free! The lace looks natural. I don't not have to bleach it. It curls easily and last long. I already have my eyes on more!

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear KaShonda, thank you for your support andd trust of Luvme Hair. Your affirmation and trust make our persistence more meaningful. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and multiple choices. Welcome next time. Luvme Hair wishes you happiness every day.

Thumbnail of user joycew151
California
1 review
0 helpful votes
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September 28th, 2019

I have not had the unit installed but I'm very excited. The pre-plucked hairline is simply amazing. The hair is very soft and luxurious. I plan to order again. This is my honest opinion. I have been disappointed many times from ordering weeks online but not with this company lLuveme Hair is amazing!

Thumbnail of user lanav28
Illinois
1 review
0 helpful votes
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September 5th, 2021

My units are easy to apply - cutting lace, and size adjusting with the straps and maintenance. I don't glue any of my units so fitting is critical. The hair is silky and with proper care look as good as the first day I received the unit. I LUVME HAIR

Tip for consumers:
Proper care, washing and air dry unit, and storing perseveres your units for several months

Products used:
Human hair lace wig units

Service
Value
Shipping
Quality
Thumbnail of user tamaraw228
Texas
1 review
15 helpful votes
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April 23rd, 2020

So I ordered this hair because of course we're in quarantine, and I could not go to the salon to get my regular sewin bundles. I I have never bought a human hair wig. Usally if I get a wig is something quick and synthetic because I know eventually I'm going back to the salon. I saw this site and fell in love with the pictures. I still was a little skeptical because I never order from any online vendor except for Amazon the minute I opened my box I fell in love I just placed the order on April 1st and then I turned around and bought another wig on the 21st. Not that I needed to it all because this wig is going to definitely last me a long time and it's not hard to put on as I thought it would be. The tutorial from one of the other wig lovers on their page even taught me how to melt my lace. I am definitely hooked for life. Thank you Luvme!

Thumbnail of user sassys10
Texas
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

The quality of the hair and lace is great. I do not have to glue mine down because the band in the wig fits snuggly and comfortably. The lace blends into my skin seamlessly. I recommend this wig to anyone looking for great quality regardless of your age!

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Hi Sassy,
We appreciate you taking the time to leave your feedback of recent order. We are committed to creating wigs that make our customers look and feel their best. Glad that we have hit the mark for you. We will continue to bring great experience to you next time. Looking forward to seeing you again in the near future. Luvme wishes you all the best.

Thumbnail of user joenettad
Florida
1 review
0 helpful votes
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November 26th, 2020

I have ordered many wigs however, Luvme wigs supersede its reputation. I order between 12-14 wigs a year. The hair is soft and has the best texture. I was diagnosed with Lupus and Chrons so the wigs looks just like my hair. I would not purchase from any other company. It's worth every penny.

Thumbnail of user bashanm
Maryland
1 review
0 helpful votes
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December 22nd, 2020

I was kinda skeptical about yhis hair at first, because I usually buy my wigs in store or from a friend. But this website got such great reviews that I just HAD to try it i purchased the curly hair band wig first. And when I received it came in such beautiful wrapping and box. So many extra bands and free pouch. It even came with a free plug in hot comb hair straightener. I mean WOW! Then I touched the hair and it was silky-smooth and felt so real. I just wore it for the first time last week. And I am so in love. It doesnt hurt to wear it on my head. The band is tight enough to sit, but still loose. I just love everything about it! Highly recommend!

Thumbnail of user tilecha30
New Jersey
1 review
4 helpful votes
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April 21st, 2023

I've seen all the great reviews and decided to give Luvme wigs a try. I received the first wig, and it was too short. I called the customer service, and they were reluctant to issue a refund. I keep the wig and the add on they provided (a wig comb and headband) I ordered a second wig and it look like it was thrown in the box with no additional add-ons. It was not worth the money they charged me. I won't purchase anything else from them again.

Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear customer, many thanks for taking time to share your experience and we are sorry for this delay response.
We truly appreciate your willingness to give our products a try. Customer satisfaction is our ultimate goal. We are upset to know that the purchases didn't work out great for you.
We tried to locate your order numbers with the informations provided so that we can check the previous email records but to no avail. We have been trying to improve our services and products with the feedbacks given and your feedbacks really matter. According to our return policies, we need to confirm the wig condition before we proceed with the return. If the wig is confirmed returnable, we will send the return informations right away and take good care of the return. If you are not satisfied with the results, feel free to email us again and we will try our best to get it solved to meet your satisfaction.
Sorry that you were not satisfied with the packaging and the free gift issue. We will for sure report this issue to the warehouse for further development! Normally we will include one set of free gift in each parcel. However, we were upgrading our warehouse system earlier and some free gifts might not be included. We have informed the customers that haven't received the free gift of this issue by email and came up with some alternative option as compensation.
To better solve the issues, your order numbers and some pictures of the wigs will be greatly appreciated. You can send those informations to email customercare@luvmehair.com. We are always willing to help.
Thank you for your time and support! Luvme wishes you all the best.

Thumbnail of user queb4
Pennsylvania
1 review
17 helpful votes
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January 16th, 2021

So I ordered my first wig from this company and I was so excited the wig came and the packaging was so nice they gave me free gifts and everything but the hair was horrible the front and sides off the hair was so thin that I cant even wear it and they dont want to give me my money back this hair was supposed to be 180% density and 16 inch

Tip for consumers:
they dont want to give you a refund

Products used:
hair lace wig

Service
Value
Shipping
Returns
Quality

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From the business

Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com.

Company Representative

Thumbnail of user liviaw
Luvme H.

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