• Luvme Hair

Luvme Hair

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Overview

Luvme Hair has a rating of 4.6 stars from 1,498 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service, and great quality. Luvme Hair ranks 1st among Hair Extensions sites.

  • Service
    221
  • Value
    221
  • Shipping
    223
  • Returns
    141
  • Quality
    219
Positive reviews (last 12 months): 94.4%
Positive
252
Neutral
2
Negative
13
1702
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How would you rate Luvme Hair?
Top Positive Review

“Best customer service”

Annelise W.
9/29/24

Always experienced fast delivery. Tracking is in real time. If not happy with quality, customer service will make sure to assist in the return. Their gifts with purchases are always on point. With all the scams out there, its good to have a trustworthy conpany.

Top Critical Review

“Order not received”

Jeanette E.
4/24/24

I have been waiting almost 2 months and my order so had not come. I've sent various emails to the company and they keep saying it's been shipped but nothing has arrived to my home yet. They have lost me as a customer. I will be canceling this order and asking my bank to refund the monies back into my account. I'm so disappointed with this company because the first wig I ordered from them was nice and I was ready to be a loyal client. However my last ordered consists of 3 wigs that was on sale so I ordered the 3 received confirmation by endo they were working on my order. Later received another email stating the order was sent to shipping is been over a month and still no order has arrived and everytime I sent an email telling the company I haven't received my products yet they just respond saying the order has been shipped.

Reviews (1,498)

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Reviews that mention popular keywords

quality hair (72) headband wig (67) customer service (99) lace wig (51)
Thumbnail of user chatoyap
Kentucky
1 review
12 helpful votes
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December 1st, 2020

I was always hesitant to purchase wigs online without actually seeing the hair in person due to some bad experiences in the past. I seen so many great reviews and decided to take a chance and so glad I did. The hair is so soft and beautiful, I love the way it feels! The pre plucked hairline also gives such a "natural look" without having to do nearly anything to it but cutting the lace and styling. It has been the best wig I have ever bought.

Thumbnail of user rosav47
Colorado
1 review
9 helpful votes
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September 21st, 2020

I have about 6 wigs from Luvmehair. I got them all this year because I really like the quality and the price is definitely a bonus. I had been hesitant to try the lace fronts on my own because I didn't want to look all crazy with the lace looking so obvious. I got the beginner friends "Celebrity" wig first. I loved that wig so much and I got a lot of compliments, so I knew that I would be a loyal customer. I know that some people write fake reviews and that messes things up for people who want to know about a product before spending their money. Well, I'm a real person and I am giving this review to help people like me who wanted beautiful and shed free hair. This is the one for us y'all! Easy to install and even better, fast delivery.

Thumbnail of user yvonnet104
Michigan
1 review
0 helpful votes
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November 5th, 2020

Second time purchasing and I'm in love with both units but this 28 inch straight is giving me life! Took very well to color and the hair is so soft and silky, with very little shedding. Fast shipping and great deals.

Thumbnail of user lelej
Texas
1 review
0 helpful votes
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October 29th, 2020

First time buying their full lace wig and I absolutely love the quality. I didn't have to do anything to it but install and style. The free gifts are great to have when installing yourself.
Will definitely make another purchase soon.

Thumbnail of user tiffanyt431
Illinois
1 review
0 helpful votes
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December 10th, 2021
Verified purchase

They have the best wigs and hair that's suitable for people such as myself. They respond to matters quickly and the prices are unbelievable. You won't regret buying from luvme it will change your life.

Thumbnail of user ggb3
California
1 review
0 helpful votes
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September 18th, 2020

I can't get enough! Bangs for me? I love how this unit captures my youthful spirit. I am working on Chapter 59, a doctorate, and 39th wedding anniversary. Happy October Ombre because that's my business!

Thumbnail of user sharondaw9
South Carolina
1 review
0 helpful votes
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May 15th, 2020

I've been a fan of #luvmehair for more than 5 year's & I've ordered over 16 beautiful wig's. You get coupon codes & sometimes you can extra money off when join Facebook groups etc Let me tell you the hair is the best I've ever had! The quality of the hair is unbelievably good! Shipping is fast etc Oan can't forget about Customer Service, when I tell you that luvme don't play bout us customers, lol! They will do their best to satisfy you in any way possible! LuvmeHair care about their customers!

Thumbnail of user alakigac
Arkansas
1 review
2 helpful votes
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September 13th, 2021

I just want to say I love my hair. I was very skeptical at first because it's hard buying wigs from new vendors. Trust me seriously y'all! I ordered the 26 in. Undetectable lace front wig and I'm already thinking about which one should I get next! Shipping was super fast (less than a week) The lace is HD as it should be and the wig is full and silky. Issa win ladies I wouldn't lie to you.

Tip for consumers:
Luvmme for the win

Products used:
Wig

Thumbnail of user karimap
Georgia
1 review
1 helpful vote
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February 26th, 2020

I found Luvme Hair on IG. I looked at the site and the reviews for about 2 months before I placed my 1st order. I was very pleased at the delivery time period. The packaging OMG amazing and rich. The box is a beautiful deep purple with a pretty ribbon and the inside packaging is also just as pretty. The quality of the hair is shocking because the price is so affordable. It's soft, minimal to no shedding and the construction of the caps are top notch. I have purchased 4 Luvme Hair units in less than 3 months and each time I received a very good coupon code that took a nice percentage off my purchase. I highly recommend purchasing from them especially if you're cost conscious but love a quality product.

Thumbnail of user kiyahl
North Carolina
1 review
3 helpful votes
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September 22nd, 2021

I haven't even received the wig yet but the customer service is terrible, it took 4 days just for me to get a tracking number which i had to email them myself to get they never replied just sent me a tracking number, they also state on there page orders ship out within 24 hours clearly not and that shipping take 2-4 business days, by receiving my tracking number 2 days before the weekend is over I'm most likely not gonna get my package till the next week when i ordered it the end of last week definitely more than the expected wait time.

Service
Shipping
Thumbnail of user hollie3
South Carolina
1 review
0 helpful votes
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December 10th, 2019

This hair is beautiful right out the box. I installed myself, not a professional beautician but it's still beautiful! The BONUS is the clasp on elastic band! NO SEWING! I was over the top excited about this and they still include the separate elastic for you to add if you want a tighter fit. I'm very satisfied with this unit. I got the 20" body wave frontal. I was not paid to make this comment. I'm truly satisfied. I also purchased my unit. Ordered last Tuesday and received it that same week Friday morning! I LUV ME SOME LUV ME! (And all the other free goodies I received)

Thumbnail of user shamekiad
South Carolina
1 review
21 helpful votes
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January 23rd, 2023
Verified purchase

I've brought 10 wigs from luvme hair and never had a issue until now.I contacted customer service and someone name Charlotte offered me a 30% discount. The wig is shedding and I have a bald spot I'm the front of the wig you can't hide it. I should have been offered a replacement or a generous discount. Now Charlotte isn't returning my emails. It's VERY unprofessional not to communicate with your customers. I guess I'll have to take my business elsewhere at this point.

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Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Shamekia, we feel sorry that you were having trouble with the order.
We truly appreciate your long time support on our products and understand how disappointed it would be when the issue happened and the service didn't do well as expected. Customer satisfaction means a lot to us. Your feedback will be collected to continue to improve our customer service in the future. We hope to provide you with a better one in the future.
Luvme aims to provide quality wigs that can be used for a long time. We take all the feedbacks of shedding seriously, however there are many factors that could lead to hair shedding. So we would love to check and collect more informations so that we can check with the factory to see what's going wrong and make some necessary improvements. After that, we will provide alternative options to get the issue solved. We tried to review your case but we couldn't find your order number. If you are not satisfied with the results, feel free to email us back with your idea. We would like to try our best to make it right for you.
Thank you again for your time and support. Luvme wishes you all the best.

Thumbnail of user lekishat
Georgia
1 review
14 helpful votes
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April 29th, 2020

The packaging is beautiful. I opened my box and I had free gifts. Most companies could careless, about sending freebies (I order from a lot them). Bobby pins, wax stick, tweezers, a beautiful hair pin, wig caps, and an extra wig strap. These things were package in a cute bag I can carry in my purse. Let's get to the hair! Beautiful so soft... I'm an amateur and this install was so easy. I only needed gel because I wanted to secure my wig. I have gotten so many compliments in a few hours. As you girls know when someone ask you what lace? You have arrived. This company thinks about it's customers. They communicate well I got friendly emails about my order. My order came super quick. Oh I order the 10in undetectable lace, in style body wave. I'm excited about purchasing my next unit because my experience with this company was superb.

Tip for consumers:
They have tons of install videos incase you need a visual.

Products used:
Undetectable lace wig.

Service
Value
Shipping
Quality
Thumbnail of user tequiel
California
1 review
0 helpful votes
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April 25th, 2020

This hair is gorgeous as for look as for touch so soft you can do so many styles to it without the complications this is the best unit I ever bought and I have been wearing lace front wigs for years just a awesome company in general

Thumbnail of user akayciaa
Texas
1 review
0 helpful votes
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September 5th, 2021
Verified purchase

All I can say is that if you aren't sure about ordering, go ahead and order lol. I LOVE my wig! I will say that she does shed, but it isn't enough to make me regret my purchase. The hair is so bouncy, full, and fresh. It came pre-plucked but I did a little more. I've gotten so many compliments on this hair. The shipping was faster than I expected. I got a few goodies and a curling iron for my purchase. Overall I've enjoyed the entire experience. It's just pure quality. I can't wait to order my next unit.

Tip for consumers:
Everything is pretty self-explanatory. I think there is a chat bubble if the shoppers have any questions.

Service
Value
Shipping
Quality
Thumbnail of user paulaj214
Texas
1 review
0 helpful votes
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May 16th, 2020

I placed my order on a Thursday night. I received it on the following Wednesday! I am impressed with the prompt delivery and the quality or the hair. My stylist says it was easy to install. I have no shedding which is important to me. I've gotten plenty of compliments! Look forward to more purchases!

Thumbnail of user marquenettew
New York
1 review
12 helpful votes
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July 29th, 2020

I ordered 5 wigs (6th on its way) and I couldn't be more happier! The weeks come within three days Four Tops! Both my you part weeks as well as my full weeks are absolutely soft, Beautiful, convenient, and just overall amazing! I did not expect this much quality in this quick of a shipping process! And for me to be a first time wearer, it's super easy to maintain and to put on and style! All future weeks will only be ordered from luvmehair! Hands-down they are the best hair and wig retailer in the world!

Thumbnail of user dominiques70
Alabama
1 review
18 helpful votes
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July 19th, 2020

Luvme Hair is perfecto If you are debating whether or not you should buy just go stop immediately and make your purchase! Aside from the gifts you receive with you unit(hair clips, comb, hair caps, tweezers etc.) the hair is the best I've used so far hands down. 1.It's very soft. 2.It looks like it's my hair. 3.My stylist had no problem adding his touches to it and he said he like the hair a lot also. Buy Buy Buy! I've gotten 3 so far. Can't wait to try the others.

Thumbnail of user bethanyc59
Tennessee
1 review
11 helpful votes
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September 24th, 2020

I had been told to buy hair from LuvMe Hair by a few friends. When I received my package I was surprised! Hair quality is amazing, the packaging itself was beautiful! Shipping was no hassle and quick — they also included goodies in my box. This is my first time purchasing bundles of weave and let me tell you I am now addicted! I will definitely be buying more from this company.

Thumbnail of user claritzau
New York
1 review
8 helpful votes
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March 3rd, 2019

Thank God I have this outlet to vent my feelings since I've lost 250 of my hard earned money, only perk about this company was the fast shipping came in 3 days. When I opened the package saw the hair got real excited had this wavy curly texture to it even though I ordered something completely different. So I bleached the knots and then i washed the hair, it went from nice boiling wavy to strongly straight hair, this is very low quality hair it has a mix of everything.
It shed like crazy I can't even style it cause I feel like all the hair will fall off apart from the fact that it can't hold a style since it's fake hair. All of this in less than 3 days I am going to start making my own wig cause this was such a disappointment

Thumbnail of user ronecaw
Texas
1 review
0 helpful votes
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July 24th, 2023

I've been ordering units from LuvMe for about 3 years now. I have never received a unit that was not of quality. Please make sure you are ordering from the correct LuvMe website and don't fall victim to the fake LuvMe sites. If the price is too good to be true, it probably is.

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Value
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Returns
Quality
Thumbnail of user liviaw
Luvme H. – Luvme Hair Rep

Dear Roneca, many thanks for taking time to send this. We are glad to know that you are satisfied with the purchases. Customer satisfaction is very important to us and we are happy to know that we've hit the mark for you. We will continue to provide you with quality wigs in the future. We also appreciate your kind reminder regarding the fake website. Our only website is https://shop.luvmehair.com/. We hope our customers can bookmark our site so they won't be misled by the fake websites. If customers find any fake websites, feel free to email us the links and we would like to have a check. Thank you again for your time and review. Luvme wishes you all the best.

Thumbnail of user candiceb212
California
1 review
13 helpful votes
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March 12th, 2022

I bought a wig from them less than 4 months ago and it's now birds nest. I originally tried to get a full refund but when I wrote on Stella offered me only $30 because the wig I ordered look nothing like the picture. Total bait and switch. I ended up settling with PayPal (that's where I reported them) they end up giving me $79 back. This is is a terrible and unethical company, the reviews on the site are fake.

Tip for consumers:
The picture on the site looks nothing like the wig you will receive.

Products used:
5x5 lace glueless loose wave lace wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaym437
Florida
1 review
9 helpful votes
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December 8th, 2022
Verified purchase

They dont make terrible wigs but your going to be out of luck if you have any issues with your order rather your unsatisfied with the product or it wasn't delivered. They will spend days arguing with you to suck it up because they do not like to give refunds. They sent me proof that they did not delivery my package to the designated house number, insisted I go hunt the package down myself, put in a claims with UPS and refused me a refund or to re-deliver my items. Will not order from them ever again.

Tip for consumers:
Be sure to be a100% about your purchase because returns will either be impossible or a headache.

Products used:
Wigs

Service
Value
Shipping
Returns
Quality
Thumbnail of user dorothyg215
Massachusetts
1 review
0 helpful votes
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July 27th, 2020

I had a great experience with Luvme. I'm not a wig person so I was nervous. The wog arrived very quickly. 3 days! It came with goodies and was full and soft. One thing that was disappointing is that the extra strap they sent was not already sewed in but other than that I can't complain. The install was easy, the knots were pre-bleached and I can part it from anywhere. I get a ton of compliments. I will definitely be buying more products from this company. Highly recommend.

Thumbnail of user aniar1
New York
1 review
0 helpful votes
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November 27th, 2020

I love all three headband wigs I brought. There was shedding, but not a lot like some of these other wigs. I cut my hair to go natural, so while it's growing back, I chose to wear wigs. I'm glad Luvme wigs had me covered. Y'all should really try it!

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From the business

Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com.

Company Representative

Thumbnail of user liviaw
Luvme H.

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