Overview
Luvme Hair has a rating of 4.6 stars from 1,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service and great quality. Luvme Hair ranks 1st among Hair Extensions sites.
My water wave wig sheds sooo bad OMG NOW I know that curly hair sheds but it's bad :( so disappointed
This wig has nits. They won't honor their own return policy.
This is Luvmehair response: You can wash it and condition it and the hair will be nice again. This style is very popular, many ladies have tried and love it.
We believe you will be more amazing. How about having a try?
Luvmehair website return policy: Helpful Hint:
1.We recommend shipping packages back using USPS Flat Rate shipping with a tracking number for convenience, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue return credit. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
2. Returned items must be unworn and unwashed and uncut and unstyled (free of any stains from makeup, deodorant, or wear) with gifts and product package attached. Defective items must be reported with Email within 14 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 14 days of receiving your package. Report email: *******@luvmehair.com.
3. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. If the returning is due to buyer's problem. We does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. When delivered, the unauthorized rejection is not allowed, and the cost of unauthorized rejection/return will be borne by the buyer.
Refund:
1.If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you;
2.If the returning is due to buyer's problems (Such as: Don't like/want, Order wrong product/size), we will remove $20 from your refund as loss of freight and handling fee, and you must contact us for returning within one month of receiving.
3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you no longer use the original card, please contact us in advance.
4.If you have any problems with order/products/payment, please contact with us at first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.
I love this unit! I've gotten so many compliments!
I have bought over 50 wigs from this company. I have NEVER been disappointed! Love me some Luvme!
Very very bad quality (nothing like pictures) and seller extremely rude! Worst experience ever!
I have bought 6 wigs they are so beautiful the styles are amazing
Dear Eunice, many thanks to your 5-star review! It overwhelms us so much. We hope you found the most amazing wig for you. And we also hope it will meet your expectations or much better exceed your expectations. We always want what is best for you. Luvme Hair wishes you happiness every day.
Shipping is amazing! The hair is beautiful too. Packaging was very well done
Dear Ordra, thank you for taking the time to leave us a review, we really appreciate it. Glad to know that your order was delivered in a timely manner and everything turned out well for you. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. We will continue to provide you with excellent services and high-quality products. Looking forward to seeing you again soon!
Great styles and the fit was perfect for beginners
This is one of my favorite units. I recieved tons of compliments. Beautiful hair luv me!
Hi Pauline,
Many thanks for taking the time to leave this review. We are committed to creating wigs that make our customers look and feel their best. Glad that we have hit the mark for you! We will continue to offer beautiful quality wigs and look forward to serving you again in the near future. Luvme wishes you all the best.
The texture of the hair is beautiful I really like this one
I love it I always order from this website they never called me
Dear Savanna, thank you for your affirmation of our Luvme Hair. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and services. Welcome next time. Luvme Hair wishes you happiness every day.
Like it and I look good I hope to get another one soon
Dear Foster, many thanks to your 5-star review! It overwhelms us so much. We hope you found the most amazing wig for you. And we also hope it will meet your expectations or much better exceed your expectations. We always want what is best for you. Luvme Hair wishes you happiness every day and look forward to seeing you next time.
Felt so good when put on very body love how look on me
Dear Lorette, many thanks to your 5-star review! It overwhelms us so much. We hope you found the most amazing wig for you. And we also hope it will meet your expectations or much better exceed your expectations. We always want what is best for you. Luvme Hair wishes you happiness every day.
The hair sheds a little bit. But it's beautiful hair. Soft and manageable
Hi Justine,
We appreciate you taking the time to send this review. We are committed to creating wigs that make the customers look and feel their best. Glad that we've able to archive it for you. We will also continue to improve our products in the future. Thank you again for your time and feedback. Looking forward to serving you again in the future. Luvme wishes you all the best.
No need to do anything to the hair except for putting it on. Great texture and gorgeous on.
Hi Althea,
Many thanks for taking the time to send this review. It's amazing to hear that you are pleased with this wig. We will continue to provide our customers with wig wearer friendly wigs. Looking forward to seeing you again in the near future. Luvme wishes you all the best.
Haven't worn it yet but it is very soft and gorgeous hair
Dear Brown, thank you for your affirmation of our Luvme Hair. Your affirmation and trust make our persistence more meaningful. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and multiple choices. Welcome next time. Luvme Hair wishes you happiness every day.
Love the color and texture. Ready to wear right out of the box.
Hi Florrie,
Thank you so much for taking the time to send this review. It's wonderful to hear that you are pleased with the wig! We will continue to offer beautiful wigs and look forward to seeing you again in the near future. Luvme wishes you all the best.
These wigs are extremely easy to wear. They are lightweight and looks natural.
Dear Clarissa, many thanks for your recognition of our products. Customer satisfaction is very important to us and we are happy to see that we were able to achieve that. We will continue to work hard to provide high-quality products and excellent services.Thank you and look forward to seeing you again.
Hi C W,
We appreciate you taking the time to send your review. Thank you for choosing us! We dedicate to creating uncompromising quality and ready to go wigs that are both comfortable and fashionable. It's wonderful to hear that you're pleased with your purchase. We look forward to serving you again in the future. Luvme wishes you all the best.
Such great experiences with this company. The unit I received is such an easy throw-on-and-go unit
Dear Tori, many thanks to your 5-star review! It overwhelms us so much. We hope you found the most amazing wig for you. And we also hope it will meet your expectations or much better exceed your expectations. We always want what is best for you. Luvme Hair wishes you happiness every day.
I've always had such wonderful experiences with Luvme Hair. I have roughly 25 or more units, and I must say that I'm truly addicted! The hair has such amazing quality at great prices! I'm forever a Luvme Hair customer!
I always be satisfied and get compliments...when I wear the the units that I purchase
Gift for my sister and she loves it! Easy for her to now get ready for work!
Hi SHamm,
Many thanks for taking the time to send this review. It's amazing to hear that your sister is pleased with this unit! We will continue to provide our customers with wearer-friendly wigs. Looking forward to serving you again in the near future. Luvme wishes you all the best.
Company Representative
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paris, we appreciate you for taking the time to share your experience here.
Luvme aims to provide quality wigs to the customers. We are sorry to hear about your disappointment with our products. Rest assured, customer satisfaction is of utmost importance to us. Normally our wigs could last for more than one year under proper care. I know you must have taken good care of the wig, but there are many factors that could lead to hair shedding. And every feedback counts. If our customers meet the shedding issue, feel free to email us at customercare@luvmehair.com with the order number and some pictures or videos of the wig. Our supports will be happy to assist and check with the factory to better locate the issue. It helps to know the kinds of difficulties our customers have so we can work toward improvements.
To look into the issue, we have sent you an email asking for more informations. Please kindly have a check and respond at your earliest convenience. We look forward to hearing from you soon. Thank you again for your time and feedback. Luvme wishes you all the best.