Luvme Hair has a rating of 4.6 stars from 1,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service and great quality. Luvme Hair ranks 1st among Hair Extensions sites.
1st Review: Completed on 11.19.2023 -
Before you purchase, you need to read the return policy. Within 30 days of receipt, if you wish to return for a refund, you must contact them, and they will provide either the return address or a return mailing label. But none of that is true. Once you contact them, rather than doing the right thing and abiding by their own return policy, they put you on an email merry-go-round. I emailed and responded to their emails several times from 11.11.2023 through 11.19.2023. In all their responses to my emails, they failed to provide the information needed to return the wigs. This cat-and-mouse game happened repeatedly. It is as if they are intent on wearing you down so that you eventually just give up out of frustration and keep the products that you want to return. In the end, I did give up and decided to post negative yet truthful reviews so that other potential customers could understand the company's practices regarding returns do not in any way align with their return policy. Also, if you conduct a Google, Microsoft, or Bing search, you cannot find a return address or a telephone They keep playing this email-the-customer game. I'm fed up with this company. 2nd Review: Completed on 11.21.2023 –
Regarding my first review, dated 11.19.2023, I posted several negative yet truthful reviews on Trustpilot and a few other sites. As a result, I finally received a helpful response from Luvme. In response, the company admits to reading the reviews I'd submitted to Trustpilot and Sitejabber. Again, they apologized for my situation, BUT, this time, they agreed to send me a return mailing label. As stated in my first review, I've been emailing back and forth with this company since 11.11.2023, requesting the return address or a return label. I find it so sad that I had to go through drafting and responding to email after email to get this company to abide by its own return policy. As of my last email, dated 11.19.2023, they still failed to provide the information needed to return their products. It was not until I got frustrated, gave up, and finally posted negative yet truthful reviews on this company, that they relented by acknowledging my returns and offering to send a return label. It is so sad that in order for the company to abide by its return policy, the customer has to go to hell and back. This experience was extremely stressful and frustrating. Date of experience: November 11,2023
I contacted livened to change delivery. Ups came when I am not home. Please take to access point
Hello Esther,
We are really sorry for the unhappy experience.
We've been making effort to work with the shipping company to provide better shipping service and fast delivery to our customers. What you've mentioned is important to us, we checked the email records and chat records, our colleague has contacted the UPS to change the delivery address to the UPS access point as requested. Please kindly understand UPS will need 2-3 working days to change the delivery. And we will keep you updated via email. Please don't worry.
We do have chat service on our official website. If you have encountered problems with your orders, you are welcome to contact us via Chat or Email. We will do our best to help you solve the problem.
Thank you again for your feedback. Luvme wishes you happiness everyday.
The bob with bangs hair piece was very natural looking. Everyone thought that it was my real hair!
Hi Regina,
Thank you so much for taking the time to send this review. Customer satisfaction is our goal and glad that we've able to archive it! We will continue to bring you natural wigs and look forward to serving you again in the near future. Luvme wishes you all the best.
Firstly, let me just say how upset I am with this website (sitejabber) because I typed out a review and when I went to post it, it deleted the entire thing because it directed me to another page and wanted me to sign up for an account or log into Facebook. When I clicked the back button it took away my entire post.
ANYWAY - Ladies I've had my fair share of scams happen to me. I do a throuogh check of new sites before I use them and this site was no exception. Scrolling through the site, I noticed how clean and put together it looked. I checked some of the products out and saw the amazing reviews from the Facebook page that were proudly displayed on the product pages. After I saw a few items that I liked, I went to their Instagram page to see if anyone had left any positive reviews for some much needed "new website validation" from me. I saw good reviews and I was almost convinced. That convincing ended when I did an individual search for the reviews and came across this page. I had to go back to the site to make sure that the ladies were describing the same website. I copied and pasted some of the wig names in the reviews and pasted them on the site to see if they would pop up and every last one of them did. After reading reviews, I went back to the site to investigate some more. What I came up with is two red flags. The first red flag was seeing that a lot of the short wigs had an astronomically high "starting" price compared to longer wigs. The hair wasn't described as being a better grade of hair so why would the price difference be so uneven (the marked out price before the "discounted" price). The second and most important red flag came when the site claimed to be having a 60% off sale but the listing price was very inconsistent with the sale price. Please see pictures to see the discrepancies. A wig that was valued at over $800 was being sold for $120? That definitely isn't 60% off. No one in a sane mind would discount a good wig that cost over $800 to barely $100. I'm an avid wig shopper (I've bought 7 just this month while I have taken advantage of all of the sales that have been going on) and I have never seen a price reduction like that. Personally, I did not buy a wig from this site but based off of the little research that I did, I'd definitely not recommend that anyone shop with this company. I've been scammed more times than I'd wanna admit but it has definitely made me a smarter online shopper. My advice would be to do extensive research with this company before committing to buy anything from them.
Absolutely beautiful. Quality hair and it's melts into your scalp.
The wig is light and natural looking. Many compliments on this wig.
Dear Johnnie, thank you for your affirmation of our Luvme Hair. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and services. Welcome next time. Luvme Hair wishes you happiness every day.
Wish I had purchased this a long time ago. I love it.
Dear Artesia, thank you for your affirmation of our Luvme Hair. Your affirmation and trust make our persistence more meaningful. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and multiple choices. Welcome next time. Luvme Hair wishes you happiness every day.
Hair is soft and color is bright. The hair was packaged very well, no damage at all.
Hi Esther,
Many thanks for taking the time to send this review. Luvme strives to provide beautiful wigs and great service to our customers. We are thrilled to know you enjoy this purchase! We hope to serve you and provide you another positive experience again in the near future. Luvme wishes you all the best.
Nice, soft and fit. I received good compliments whenever I wear it.
Dear Rasidat, thank you for your affirmation of our Luvme Hair. Your affirmation and trust make our persistence more meaningful. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and multiple choices. Welcome next time. Luvme Hair wishes you happiness every day.
Always had a great experience and they always come in super quick
Dear Kierra, thank you for taking the time to leave us a review, we really appreciate it.
Glad to know that your order was delivered in a timely manner and everything turned out well for you. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We will continue to provide you with excellent services and high-quality products.
Looking forward to being of service to you again in the future.
I've been ordering wigs from LuvMe for quite some time now and I've never been disappointed, and I PROMISE you won't be disappointed either!
I have purchased several wigs from Luvme. I love the quality, variety and longevity of their wigs.
Dear Verna, thank you so much for taking time to send this review. We dedicate to creating uncompromising quality and ready to go wigs that are both fashionable and long-lasting. It's our honor to have your affirmation of our products. We will continue to work on this and provide you with quality wigs in the future. Looking forward to seeing you again. Luvme wishes you all the best.
Product great, shipping great, packaging great, added supplies great!
Dear Rose, thank you for your affirmation of our Luvme Hair.We are happy to hear that you are satisfied with our products. Our team input a lot to make our products have better performances in every aspect. We're glad to know that your order was delivered in a timely manner and everything turned out well for you. We continue to strive to be super speedy, convenient and have the best quality results. Looking forward to hearing from you soon.
Fast delivery and the wigs are always on point! 💕💕
Dear Cyntalia, thank you for your recognition of Luvme Hair.
Customer satisfaction is very important to us and we are happy to see that we were able to achieve that. We will continue to work hard to provide high-quality products and fast logistics.Thank you and look forward to seeing you again.
It was actually a beautiful wig and very easy to we
Hi Belinda, thank you for your 5-star review of our Luvme Hair. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and services. Welcome next time. Luvme Hair wishes you happiness every day.
Soft and manageable easy to take care of, and fits perfectly, also my choice to purchase.
Dear Joan, thank you for your affirmation of our Luvme Hair. Your affirmation and trust make our persistence more meaningful. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and multiple choices. Welcome next time. Luvme Hair wishes you happiness every day.
Great quality, little to no shedding well worth the price I will be ordering again this my 4th wig
Dear Nene, thank you for taking the time to leave us a review, we really appreciate it. Glad to know that the wig work well for you. We will continue to provide you with excellent services and high-quality products. Looking forward to seeing you again soon!
I have purchased wigs from them and I love my wigs. They wash and dry well you'll love it 🥰
Dear Allen, thank you for your affirmation of our Luvme Hair. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and services. Welcome next time. Luvme Hair wishes you happiness every day.
Loved the fact that it gives me freedom to change my look. No smell or shedding!
Dear Jessica, thank you for your recognition of Luvme Hair.
Customer satisfaction is very important to us and we are happy to see that we were able to achieve that. We will continue to work hard to provide high-quality products and different styles.Thank you and look forward to seeing you again.
Answer: No, I order 2 units from this company and both was trash. So Beware...
Answer: This is the only place I trust. There are other companies that have false advertising.
Answer: Hi Sharon, Yes, for our full lace wig, it can be worn in high ponytail.
Hello Schuyler,
We are really sorry for the unhappy experience. We've been working hard to provide all LUVME customers with better quality products and better customer service.
Every opinion matters. As a company aiming to offer the best service to all LUVME customers, we’ll keep working hard to make improvement. Now we have 30-days fast return service if you do not like it when you receive it. We will process the return for our customers once we confirm the wig is returnable (wig not worn, lace not cut). Also we would take the problem you mentioned seriously and would love to improve our return process and service in the future. Looking forward to hearing from you.
And we do have chat service on our official website. We would also suggest you can bookmark our official website or please email to us (customercare@luvmehair.com) for help and provide more details.
Looking forward to hearing from you.