LycaMobile

Bundles and sim cards are not sent.

My order was supposed to arrive after 5 days, it's been a month now and I haven't received it. The customer support told me they do not know if the order has been sent or not, they do not know which shipping company is used, so neither can they provide a tracking number.

The only solution according to them is to wait (until when? More than a month seems already pretty long to get a sim card).

Also, reimbursement are supposed to be done within 48 hours. I requested it 2 weeks ago, and it still hasn't been approved. Again the only solution according to them is to wait (wait for what?).

Do not buy from them, and if you had the bad luck to do so, don't hesitate to report them to the police station (even for only 10€).

Don't use this company, they will reject you to port out if you've got a good phone number. Very evil company shouldn't exist in United States. They are spam and fraud company!

Payment page is doggy and made me pay twice. I asked them cancel one and get refund. The nightmare just started. Never gave me a refund. I email them many times and absolutely waste my time. They do nothing for you! They try all kinds of excuse just not issue you a refund!

I never received my preloaded SIM cards. When I attempted to get a refund, I was given the run around for months. I was asked for information I didn't even give on the original order. I was asked for credit card information via email, which is a huge red flag. Now they wont even answer me. I do not know if they actually provide phone service.

I am unable to receive any phone calls. I called lycamobile customer service and they told me to get a new SIM card. I spent $15 and got a new SIM card. Still the phone did not work. I called customer service again and then they told me to change the phone. I changed the phone and still the phone did not work. So, I decided to move to a new service provider. I called lycamobile customer service to get my account number and PIN. They first told me to send a mail that I did 48 hours back. Till now I have not received account number and PIN. I called them again now and they told me that they cannot do anything and I have to just wait for the technical team to respond.

I bought a $60 package with national and international data, calls sms etc.
Turned out, that this is working only in the US. So now I am overseas and this sim card is completely useless. Customer service is via email as I can't call anybody while overseas)))
I wait a few days until somebody replies via email.
They said the international data is valid with WIFI only. Wtf guys?!?!?!
Why do I need data if I have a WIFI connection?
I think this lycamobile is a total scam.
I paid for a sim card and can't use it. Waste of time and money.

Illegally charged me, cannot cancel the charges, have to cancel the credit card. They apply practices of digital thieves.

Started service a family of four in 2013 coming from Germany. We went with them just based on their business out of the UK. At first they were pretty good but a lot of times phone calls would get delayed or would not go through. Text delays by sender and receiver much later than anticipated and it's because they're a third party MVNO. Additionally, when others offered more data at less $$ Lycamobile didn't follow suit and now these past 2 years have lost 4 loyal customers. I would definitely look elsewhere and Mint for our family has been pretty good with 4 GB of data, talk and text for $15/mo with a good working app, customer service is good and none of the delays, unreliability and pricing as Lyca.

First and foremost the service is truly worthless. Though they will gladly take your money when it comes time for using the service-- no connection. And then you try to call-- the toll free phone number on their site is out of commission so you have to call the paid line. Wait for 30 mn just to hear 'I'll take care of this' and then crickets right before you get put right back in a queue to start all over. Even the survey they give you is crap, you can't even respond to the questions. All and all this is a company that deserves to be dismantled and buried in a deep dark whole that is then set on fire. Too bad I can't give them negativ stars.

Worst network, worst customer service. I don't have enough room to explain the nightmare I went through with them, just steer clear, they are the worst company I've ever dealt with. They won't even refund my money for service I never received.

Worst experience!
I wanted to port in my number to LycaMobile. The agents didn't know the process and created multiple duplicate port in numbers. The port in is still in process even after a week! Now I have no service from previous provider and from LycaMobile. When called, all they could do was apologize and ask me to wait for another 48 hours without any service. Uneducated about their own policies and processes. If you are getting a new number, it may work. But never port in your existing number. Horrible!
Now the number is ported out of ATT. LycaMobile now says that this cannot be ported in at all as it is now inactive. Incompetency that cannot be reviewed. Stay away from LycaMobile. Till now no reply or communication as promised by the comment from LycaMobile!
Customer service hangs up when they cannot provide resolution.

I bought a sim from them and never got it. Tried to call customer service but they just wasted my time. Theres $5.25 down the drain. This company doesnt even seem to be based in the country. They are foreign through and through. Sad how anyone can just open a cell phone company these days. Theyre cheap for a reason. The customer service is horrible

I don't understand why this company can exist.
I bought a promotion sim card from their web site, $5.00 for 2 gb a month. First I tried to port in my existing number, but their web site gave a bizzare error, something like: success: undefined. So I call their CS, gave all required information. Then she told me it would take 24 hours to finish porting. After 25 hours, the porting didn't happen (I had their sim card in the phone). So I called again. This time, the CS told me there was no port-in request for my phone #. I was surprised but decided to try again, giving all information... 24 hours passed, porting-in didn't happen. I called again. This time, CS told me that there is a porting request matching the sim card #, but phone # is not my phone #. There are 2-3 digits difference from my phone #. He offered to submit a new port-in request. I told him, forgot it, I have no confidence in the company. It is a waste of my time and money.

I strongly warn against Lyca Mobile! Service in Switzerland keeps ignoring all complaints despite that they failed totally and STOLE my money:
I have bought a card with 50 GB internet plan during my travel to Switzerland. I clearly explained my needs to Lyca Mobile representative in the shop. He gave me a Lyca Mobile leaflet with promo activation, I had to buy a Lyca SIM card and initial top up. Then I was to use the leaflet to top up more via internet and later activate my package.
It did not work for 2 days, so I called Lyca support, talked over one hour and finally the representative told me they would refund my top up, as I had been mislead by sales representative. I was informed that the promo was available only for transfer from other operator, but it was mentioned in German on the leaflet so I was not able to understand, so I trusted Lyca representative.
I agreed to refund my funds and waited patiently.
After a week I asked again by email for the refund. So asked 10 times and they or answered with generic answer or finally stopped answering, did not refund money. So I was traveling through Switzerland without service, without internet and lost my money and couple of hours talking and mailing to Lyca support.
Never buy Lyca Mobile, as if you have any issues they will not help and they will steal your money!

I bought the sim with an offer of 10 euros package. They took the money, I received the sim card, activated it but did not get the package offer of 80gb and unlimited calls that I paid for, and when I called the customer service she said that you have no more credits now because it was consumed alone even if you don't browse the internet or use the phone it will consume directly your 10 euros. And it is my problem that I did not activate the offer, even though when you insert the card they only tell you to activate the number and not the package you bought. And as a new customer you suppose it activates alone because you have paid for it. However, they only take your money and don't give you the service. A creative new way of stealing money.

These people are actually scamers!After you pay 60 Eurosport to activate the plan, they cut off the calls and the internet connection, so you can't benefit the services you paid for! The customer service is a joke! This is a legal scam! I encourage you to make them complaints at you local authorities for communications!