Lyft

My driver canceled 3 minutes away from my house just to try to get more money. $#*! you lyft I will never use you again

I've never used lift before and decided to use it because my sister uses it and has no problems. I got the app and had a free ride up to $5 so I said I'll just go ahead and use it. I was in a restaurant requested a ride and waited patiently. The estimated time arrival was 13 minutes, so I sat and continued to finish my drink. Well about 7 minutes later I closed my tab thinking the driver would be there soon. WRONG I opened the app again to see how far away the driver was and it still said 13 minutes. So I continued to wait and wait and WAIT for about 30-45 minutes. Finally I canceled the ride and requested a new one, right away that driver declined me. I request ANOTHER ride and waited 5 minutes before canceling that ride. Anytime my debit card is used without being swiped (bills automatically being taken out things of that nature) I'm notified that it is being used and I got an email that lyft charged me $25. I googled to see if they had a customer service number, called it, and the number is a machine telling you to file a complaint online. Can we say how convenient that is for them that they don't actually have to hear people complain. So I did that and got an email back saying that they took a look at my account and I'm not being charged and gave me a credit to use for a ride and told me that the time they give is an estimate. Which I understand but if the drive is going to be over 30 minutes late from the "estimated time" they should contact you and let you know. Low and behold I check my account the next day my account is pending a $25 charge from lyft. All of this trying to get a free ride (up to $5) was NOT worth it. I sent another email to them and haven't heard a response from them about this. Money is money I don't want to be charged for something that I haven't used. I've taken uber a few times and will continue to. Lyft is not a good company.

LYFT is one of the companies that sucks so hard, they threaten to create a black hole capable of dragging all of humanity into oblivion. A virtual portal to Hell, their software is designed to steal your money and charges you even when their drivers don't bother to pick you up. When you complain about this, they send you a message like this:

Naiomi (Lyft)
Mar 9,2023, 10:58 AM PST
Hi Bruce,

I'm reaching out regarding a recent complaint to the BBB regarding a Lyft issue! I'm very sorry to hear that you were charged a no-show fee for your ride on 3/8.
I understand how important it is to make sure you are fairly charged. I reviewed the ride for you and can confirm that the no-show fee was correctly applied since your driver arrived at your location and waited for you to arrive before they cancelled. I'm very sorry but we are unable to issue any refunds for this no-show fee. You can find more information on ride cancellations by visiting our website here: Ride Cancellation Policy Information
Thank you for your patience while we reviewed the complaint and the ride. We appreciate you!
If you have any other questions, please let me know.
All the best,

Naiomi
Lyft Support
help.lyft.com

The only thing LYFT isn't "very sorry" about is CALLING ME A LIAR! It's not the five bucks that irks me so, $5.00 is nothing. It's being dismissed as if I didn't see their sriver come down the street in perfect synch with their virtual map and continue on right past my house without even slowing down! Then I got to thinking, if you do this to a million people, you make $5,000,000.00 which is real theft! I needed that ride! I had an important appointment. No way to call the driver or anyone at LYFT. They don't care, you're their sucker. If we all just write off the five bucks LYFT will continue to steal from us. LYFT's email responses are made of the stuff Matadors stand in and they should be shut down for the massive fraud they commit daily. Too many people are repeating the same claims for it to be bovine excrement. LYFT is corrupt…don't consider using their service, just go burn a $5.00 bill and save yourself the aggravation. LYFT sets the customer care bar so low you need shovel to find it.

I used to like Lyft because it wasn't Uber. However, their new Shared Ride feature has forced me to remove my profile. I had to go to work and my father, who uses a walker, needed to go to his doctor. I dropped him off at his doctor's office and went my way to work. An hour later, I was contacted that his appointment was over. So, I got a shared Lyft ride for my father to get him home. Several minutes later, I got a notification from the Lyft app that the I was charged a $5 no show fee. I contacted my father and he told me that he was trying to get to the Lyft car driven by Moises with a Toyota Corolla with a partial license plate of 7SUA who drove by really fast and waited at the end of the block. A reminder that my father uses a walker. Apparently, you have to be at the car within a minute or else lose your ride. My father cannot walk that fast and you expect him to walk to the car within a minute where it would take him five to get to the car? I did not get a call from Moises asking me where my father was. I was so upset that this guy does not have any customer service skills that I left work angrily and drove to my father's location as fast as possible before something bad happens to him. That was it for me. If Lyft and that driver wanted to make quick money without the responsibility of actually providing the service I had ask for, I say for everyone of you to delete your accounts and no longer use their service and don't get a ride from Moises either. Don't let something like this happen to you or your loved one so you can be taken advantage of or even worse, something bad happens to you or your loved one using their service.

I received a 50% email offer off my next Lyft ride taken by 12/17/23 on 12/10/23 and then a "reminder" on 12/13/23 to claim my offer. I pressed "claim offer" button / link on the email. I kept trying to contact help because it wasn't calculating as 50% off when I would get the prices for the ride I wanted to take. I thought maybe after I took the ride the promo would show up. I took the ride this morning, 12/15 for $13.99 and that's the amount that is pending being charged for the ride. I contacted "customer service" and showed the screenshots of the email and after 25 minutes, the rep said I could not get the promo because I have two accounts with the same email. I had to make another account when I was trying to get the promo because I got a new phone # last month and don't have access to my other phone #. What did I do wrong? The promo says it's by invitation and good to the person that got the email and was by invitation. I didn't know I have two accounts because i am the same person with the same email. Who were they sending the offer to if not to me? I took the ride under the email the offer was sent to. The offer says nothing about my phone #. I took the ride by 12/17, and now I can't have the discount? I took the ride with the expectation that I would get the 50% off per the email. I did nothing wrong. Why is their service so bad? The shouldn't send me an email with offers they don't intend to honor. I accepted the written offer and then they don't want to let me have it. How bad of a company do you have to be to know the substance of the offer was correct, I am a loyal rider for maybe 8-10 years preferring Lyft over Uber (not anymore) and then fail to give me the $6.99 or so discount. Bad business. Why are you sending me an offer to use your service and then won't let me have it unknowingly to me because I have two accounts under one email address?

I tried out Lyft for my past week trip from Los Angeles to Detroit MI, and felt pretty regret that I should've done some research before riding with Lyft.
The Drivers were quite friendly and nice, but Lyft's tricky promotion emails, Lyft app cunning setup, as well as the customer service, all those disturbing experiences convinced me why Lyft could never make it as big as Uber.

*I took my first ride with Lyft from Detroit airport on 8/8, while Lyft sent me a promotion email on 8/9 stating "75% off 1st ride up to US$12.00/ride"(attached).
*I took another ride with Lyft to Detroit airport on 8/12, while remembering Lyft sent me another promotion email on 8/11 stating "75% off your next 1 ride"(attached)

Seeing my both charges(attached) showing the full amount, I contacted the customer service and was told the coupons don't apply because my 1st ride coupon was started on 8/9 while I took my first ride on 8/8. My mind got twisted so hard: either Lyft system didn't detect my first ride on 8/8 and sent out the promotion email on 8/9 by mistake, or the offer was not legit since Lyft knew I wasn't able to use the offer because I took my first ride a day before. I wish I am wrong, but how the manager handled my escalation made me believe it's the later logic that Lyft is trying to trick the consumer to ride with the discount but in reality it's a different story - it's a tedious process to reach to the customer service, not even mentioning to talk to someone to address the real issue

I'm not going to waste my time asking why the second coupon not applied, since Lyft does not care not only the riders, but the drivers at all - reading through the reviews. Therefore, just be careful what you are told via Lyft emails doesn't mean what you will be offered as is. At the end of the day, Life would be better staying away from insincere people and business, God Bless!

I guess it's fine when things are fine. Then when they aren't you're up sh! T creek. I was picked up at the hospital after a night of horrors in the ER. I was at a pretty low place.

When so and so Lyft dude showed up, I was so happy, like I almost wanted to hug him. (I've used Uber and Lyft both a TON in the past, no major problems). I get in, and say hi. Thought maybe he didn't hear me so I said it again. Crickets... then I asked if he had the destination address, he merely replied with a route. The route made zero sense, so I corrected him TWICE. During the initial conversation, then at the actual turn.

At the turn I told him to take, he almost drove past it. This dude slowed down approaching GREEN lights, waiting for them to turn yellow and stop. Basically every single chance he had to make it longer, he used.

Then, we get to my gate. He acts like he's never had to enter a gate. Pulled way far away from the keypad, slowly drove back and forth, to get to it, instead of getting out like he should have.

Asked the code, kept saying it back incorrectly. Every exchange between us he raised his voice, things escalated in volume quickly in our dialogue.

FINALLY we got in. I said, stop here and let me out. He stopped. The door was locked, and he would not unlock the door to let me out. No conversation. Then he drives around even more until HE decided he would let me out.

That MF. I called and filed a police report for not letting me out after I requested to get out, basically keeping me in the car against my will. Lyft NEVER ONCE RESPONDED TO ANYTHING. I asked for a refund at the very least. Crickets. Called their emergency number suggested by them. Crickets.

This was over a month ago. You think anyone ever followed up? If you laughed and said yeah right! You'd be RIGHT! Worst freaking company I've ever dealt with. They wouldn't even close my account as requested.

Had to dispute the charge to my card. They NEVER EVEN ISSUED A REFUND, as I had asked for. WTF?

Never, NEVER again I'll take a ride with this lousy company. They charged for priority when I asked for standard

Driver no show and we get charged cancelation fees for driver no show. We get charged $5 for driver changing their mind?

It is disappointing to start using a service to discover how they treat the customers. This is what happened when using Lyft for the first (AND LAST) time. I called a driver from Lyft. Came Mr. Brook to take us to the airport. The guy was driving holding a cell phone to find the airport that is nearly a straight line form my home. 10 minutes away. Them, decided to drive and text to find music. I asked him to stop to text, and he said this would be fast. Not enough, he stilled $20 from my husband as, he said the ride was $11.50 and, when my husband gave $20 he could not find the change. As we were late, he decided to give the change as tip. Just, minutes later, I got an email from Lyft stating they charged $17.50 to my credit card for the same ride. I called, explained the situation, they said they would investigate the situation. They did nothing and, today, when I still found the charge there, I send another email to get the reply below. I think to fill in a police report could be a good option. I suggest, my friends, to avoid this company.
Hi Eliani,
Thank you for your response. All charges on the Lyft platform are non-refundable, as outlined in our Terms of Service and Help Center. You can view this policy in Lyfts Terms of Service here: Lyft web page addrfess, under the section Payments.""
We can assure you that your concerns regarding this driver have been taken seriously, and that we have investigated this case and taken the necessary and appropriate actions.
Have you filed a police report regarding this incident? If you choose to speak with the police regarding the matter, we would be more than happy to cooperate. Should the police need any information from us, they will need to send a subpoena due to our strict user privacy policy.
Feel free to email me if you have any questions or concerns. To ensure I receive your response please reply directly to this email.

I love Lyft. Lyft is wwwwwaaaayyyy better than Uber. The customer service is great, the drivers are great.

Driver cancelled with no explanation or communication. 3rd time this has happened. And the last. Bu bye…

Besides the occasional extensive wait times(last week it occured to me for the first time to wait almost 2 hours at LAX for a ping) and then i got a ride going to Brentwood.

Driving for lyft, passangers and overall experience is great.

However, when you have an issue the customer service is the worst thing ever! It makes me so mad that their customer service is o bad. The other day i drove until I reached $100(gross amount) and out of those $100 i only had $39 available to cash out and when i saw that i got pissed! I didnt know(btw still dont know) what was going on. I may have cashed part of the money maybe but i really couldnt remember and had(have) the feeling that i was being stolen from. I contacted lyft SO MANY TIMES explaining with most detail as possible, i took screen shots and wrote on the pics, and the answers i got kept on being generic answers that were seriously annoying! I spent time trying to make it as clear as possible and the representatives didn't give a $#*!, they barely read my email...

Here is one of the responses:
"With Express Pay, you can collect earnings on a debit card whenever youve earned at least $50, after the Lyft fee. Ride earnings, referral bonuses and mentor payments are included in Express Pay."

Basically all their responses say the same thing, no one bothered to look into my account to explain to me where the money went and why I had only $39 available out of $100 when it should be around $75.

After i got my sign up driver bonus and ran into this simple issue that LYFT clearly doesnt give a $#*! about, I'm considering Uber again (Politics aside).

It's really frustrating...

Well thanks for reading

We were told (by another Lyft driver) that if we use such and such promo code when we are new to signing up that we may receive a free Lyft ride. Okay great, that was a lie. I've never used Lyft and that sh** did not work, but whatever, we need the ride and I get it anyway (wasn't too much money). It was better compared to Uber at the time. Well we get this guy named William in a 2019 Red Toyota Yaris. Perfect, but no, it wasn't. This other group comes out of where we are leaving from, and I hear them say look out for a 2019 red Toyota Yaris. Well f*** me then. Dude pulls up and I open the door first, I said you know you claimed two different rides from here?! He said oh. Fuc**** "Oh". So this Taylor bit** gets the ride and I get CHARGED FOR THE RIDE AND CANCELATION FEE! LIKE IT WAS MY FAULT THE DUDE CLAIMED TWO (1+1=2) *no common core here* LYFT RIDES. I'm disputing the charge on my credit card and I will never use Lyft again. If that's how a company treats their customers that MADE THEM, I don't want it. I got legs. I'll walk my a** somewhere. They got buses, I'll pay three dollars to get on some dirty a** bus. I got extra money, I'll pay Uber to come get my a**. All just to avoid getting sh** on by Lyft ever again.

Thanks, don't come back.

Happy New Year!