MAC Cosmetics

After years of being a very happy and loyal MAC customer, our relationship has come to an unfortunate end. This company offers great products at great prices, and I have sent many friends, family and strangers to them for years. But, over the past several months, products which had become daily staples of mine, have been discontinued. Nearly everything I use! And, when traveling to their website to try to find these specific products, I was told I could purchase them in alternative packaging instead. (i. E. the blush I use isn't available in a single compact any longer, but I could purchase it in a double compact - of course buying the compact and insert holder separate from the actual pan of color. Oh! And, since it comes in minimum of two per palette, I'd need to either double up on the shade, or select a different color to accompany my blush.) The foundation I use is no longer being offered. Period. The list goes on and on. I spent over an hour with them via online chat today, finally placed an order which I felt lukewarm about, only to have them follow up with an email to me later indicating that they no longer have the products they talked me into buying. "Sorry! Discontinued." They were kind enough to say that they'd make their best effort to cancel my $100+ order, but they could not guarantee that. HA! This company must be going down, and fast. The store that is local to me is being closed, and has very little in the way of marketable inventory. It's sad when a company that I had such faith in before has come to this. Buyer beware! MAC is not to be trusted going forward, and I'm not spending another dime of my money with them.

What could anybody say? Of course, these are the best products ever. I bought two matte lipsticks and I am going gaga over it. I just love Mac!

In May 2020. I purchased two items from MAC. They came broken. I tried to reach MAC for either a refund or to have them re-send the products. After trying in vain to reach them, I escalated a claim with PAYPAL. I did EVERYTHING was asked to do-- down to paying (more money) to send the product back to MAC. I just received a call from the UPS store indicating that MAC REFUSED to accept the returned products. If I have to send this again, this would mean paying TWICE: first for products that were so damaged that they cannot be used, and second to send back products that I received damaged in the first place.

I am tired of this run-around with MAC. I sent photos to PAYPAL twice, explained what happened three times, sent the product back as requested, sent the tracking number for the returned product, and now this. I just want a refund and will have no further dealings with this company. They were quick to pull my money, but now I end up spending more just trying to get this resolved.

UPDATE: I finally received a full refund from MAC, but I will never purchase their products again.

I think that this cosmetic is very affordable. At least, I can buy it. I also like the quality. It's good to see nice result.

This company has the worst lying customer service employees ever! I've had the worst experience with shipping! I DO NOT RECOMMEND. Awfull service

I am in love with this brand, all products of great quality, I do not exchange for anything and I strongly recommend it.

I like their products for nails. It seems to me that they do not damage nails and the prices which they are sold at are rather affordable.