MAC Cosmetics

I have purchased MAC products from stores like Ulta or Sephora before, I'm satisfied with the quality of some of their products. When I made my first few purchases through MAC directly, one of my orders got lost and I reached out to the delivery company and they told me to reach out to the vendor to see what options are available because, pretty much my package was lost. So I reached out to MAC to see what they can do, keep in mind I put my order in on November 24th so that I can get it in time for the holidays to be able to wrap it up and gift it. 4 days ago they said they would ship a replacement, they never did. When I reached out to them today to see if they just forgot to notify me that they shipped the replacement, I was told that I would get an email when the replacement was shipped. I put in an order yesterday, completely separate, and that order got shipped on the same day. So they're giving priority to new orders but things that people should have gotten so long ago because they were maybe going to gift it, those customers don't seem to matter to them at all.

I went to a MAC store In Palm Beach Gardens, FL for the first time for a make-up application & to find out about the product line. I heard MAC was a makeup line developed for photography. I prearranged the application appointment & showed up on time. Here was the result: No one knew about my appointment. The lighting was very poor. I asked for heavy makeup application with "contouring" for a photo shoot I was doing. The cashier "took" my appointment... I expected the cashier to tell me about the products & which ones would be good for my coloring. Not a word. She had a lot of brushes but did not know how to use them... I paid them because the lighting was poor & I couldn't see my real reflection! When I went to the photo studio with normal lighting I was really disappointed. It looked like I had no make up on - my lips were pale! I had to reschedule my photo shoot etc... I called the manage, r Lisa, a few days later. Lisa did not care about my experience. She remembered making my appointment but he had no appointment log for reference & wanted to see my receipt to "deal" with me. I still have the receipt. I use it as a reminder. I tell everyone MAC is poor product & unorganized business with unprofessional staff. Go to the Ulta Store 1/4 mile away - you'll get you money's worth & professional business representatives. Shame on you MAC. Shame on you Clinique for misrepresentation of the product.

I tried their Ruby woo lipstick and I am totally in love with it. Such an amazing color it leaves on the lips and even being on the duskier side. It suited me the best.

Love Mac Cosmetics very much, so so so good to use, my skin is not good so seldom use cosmetics, my friend recommend me to use their products, I just fall in love with them
<3, <3

Love MAC products but SERIOUSLY disappointed in this response about broken lip gloss containers, it has happened three times now with this lip gloss and I finally asked for a refund. This is what I got. OH, and another time, I bought a lipstick IN a box, took it home, and it had been USED. I bought it in an airport, not like I could go back to the store about it. GROSS.

"Dear Ms. XXXXXX,

Thank you for contacting MAC.

We sincerely regret to learn of your experience with our product. However, we hope you can understand that we are unable to provide compensation for circumstances that are beyond our control. Due to the number of requests received, we are unable to make an exception.

Your feedback is important to us and I will be sure to share your remarks with appropriate M. A. C executives for for review and evaluation. Thank you for bringing this to our attention.

Thanks again for taking the time to contact MAC.

Sincerely,

XXXXXXXX
Consumer Care Representative
MAC

Case ID: *******

FYI, circumstances "beyond their control" is a crummy container design that busts with any kind of contact. Specifically the MAC liquid lip colors. Don't be fooled by the pretty colors. The cheap plastic containers are good for a few months or the first accidental drop, they break faster than fine china. Shame on you MAC.