MadMuscles

Complete ripoff. They charge you all kinds of add on fees by asking u double negative questions and once u answer... bingo you approved another $75 add on perk and u CANNOT REVERSE IT! Same day I realized what a mistake this was and I contacted them directly and cancelled asking g for a refund... auto response NO WAY! BUT PLS GIVE US A GOOD REVIEW! I cancelled thru my credit card all their phony charges... on the app there is no way to cancel your subscription! Stay away...

App lures you into free trial subscriptions that result in over-expensive charges (80$) for mediocre workouts. All they care about is money. This is such a scam and I highly advise that you stay away and find a different option. Their billing team is less than helpful to say the least -- requested a refund the same day the app was downloaded because of the sheer deceptiveness used and lack of explaining the amount I would be charged. Guess what. They will not give me a refund. They are thieves.

This is the worst company. They have some shady stuff going on with their website. Be careful what you click and don't give them your credit card. They will charge you for stuff you didn't even know you agreed to and then won't cancel.

Do not subscribe, you will have huge issues; the enrol process is deceiving, the refund options are basically inexistent - you have to leave a comment on some page, they ask for reasons and once you explain, they just say, sorry, we have rules, no refund for you.

They lure you in with a low monthly fee but that is not giving you access to many things, even if the process makes you believe those things (like the nutritional plan) are included. Upsell, scam!

I tried to sign up for a one week trial and the billed my PayPal 3 different charges and signed me up for a recuring charge. I did not agree to any of this. Can't beleive PayPal still services them. No response to emails to cancel

Don't use this company I signed up, wasn't getting the use out of it so cancelled the day it was due to start again but they still took £69.99 out of my account and won't refund me the money back even though I have closed my account with them. Shocking service and clearly just after making as much money as they can!

This is a scam
This is a scam. The app is predatory not making it clear what you are signing up for. Was charged over $250 when I was trying to sign up for the basic plan. Asked for the subscription to be canceled and refunded and told to review the refund policy which states the following:

Personal reasons (you don't like the product, it did not meet your expectations etc.);

Financial reasons (you did not expect that you will be charged, that the trial will be converted into subscription, that the subscription will automatically renew, or that the services are paid etc.).

So they basically steal your money then tell you to go away. Do not give this company your money.

I double-clicked my apple pay to pay £15.19 then the screen froze, later I found they took an additional £6.99 & another £13.99. I only double-clicked my apple pay once when it said £15.19 they (mad muscles app)then took all this extra without me asking for or authorising the transaction.
Mad muscles are only in it for the money and don't care about customers I understand that but how does apple pay let this happen

ARNARQUE.
Difficile d'annuler l'abonnement et frais plus élevé que se qui est présenter

SCAM
Difficult to cancel the subscription and fees are higher than what is presented

I requested a cancellation in January 2024 and in March 2024 he charged me again.

Very dodgy company. Avoid at all costs!
Like many reviews on here, signed up and paid a small amount, realised it didn't suit me as it wasn't personalised like it said. Accepted that if paid a bit but cancelled straight away and thought nothing more of it. Check my banking a month later and had been incorrectly charged $50 roughly so I spoke to them about refunding this as I had cancelled the subscription and they refused
Basically they are set up to take your money, be very careful if you subscribe as you will find it difficult to cancel, and they will take extra from you in later months and refuse to return it
Very dodgy company. Avoid at all costs!

MAD MUSCLE...I have the worst experience with these guys trying to get my refund of 60 dollars, they would prefer to have me stay with the program for another 3 months. Absolutely free when I don't really have the time to keep going on. This appyou're not very helpful on helping me get my refund. They will cancel your subscription, but they will do all their best to try to keep you. And then try to charge you later. They say it's free, but it's not... They have the worst policy of getting your money back. Don't waste your 60 bucks on this c***Trust me, there are better ways of getting yourself fit. But doubt working with somebody that doesn't care about your money. All they care about is there ego...!

So I purchased a subscription to try it out. I realized my own routine was far more effective, so I canceled it, didn't bother trying to get a refund. I got two emails, one confirming the cancel, the other offering a free month. They charged me again on Friday, saying it wasn't canceled just paused. Seriously? So obviously I ask for a refund and put in a request to delete my account. (My bank detected fraud and now my card is canceled, thanks madmuscles) they refused to refund me but offered me 3 free months. NO. So now I have to dispute it via my bank

BEWARE they are scammers! I was expecting paying 15.99$USD for one month and they charged me extra amounts of 29.95$USD and 19.99$USD that I wasn't aware of. Also they put you on an automatic monthly renewal of 59.98$USD. I tried to cancel the subscription by myself but it was impossible to do so. Seeing that I've contacted them by e-mail (there is no phone) to cancel subs and have a refund on the amounts I wasn't aware of. They cancelled the subs (but not trusting them I've cancelled my credit card) but didn't get the refund. I've sent a dozen of emails back and forth with always the same kind of answer (a bot!?) saying that the billing manager doesn't approve the refund. The first time I've contacted them was the next day and I even told them to keep the 15.99$ (even though I won't use their app after losing my trust), I just want a refund on the amounts I wasn't aware of and still they did't want. So here I am to warn you that you'll get scammed (even though they will say they are not scammers). DO NOT buy from this company.

I was sucked in by your adice/phsing.ing.based on my experience, you fing aussoepommes You know how to steal our money but will never address a customers issue. But i am very happy that the pound id worth $USD 1.6. YOU OFFER NOTHING! You get nothing, except for the ruse of keeping my money! Yet, you make this feedback option impossible, using AI to change my words. You f'ing losers.

I've been a victim here like many others. You think your selecting a one off purchase
Not no, they continue to take payments without agreement. Total scam. Do not purchase..

Don't even try it. I tried and hated the structure and app. It wasn't what I expected and I canceled and asked for a refund immediately. They denied it. I paid $40. So, if that little amount is so important to them they can keep my $. I did the initial login and wanted to cancel immediately.

De tog betalt 2 gånger! Tydligen för själva träningsprogrammet, men sen ett tillägg!
Lurig registreringssida, man luras i att välja extra tillägg som kostar extra, för att gå vidare.

Fast man kontaktar de efteråt, så säger att "refund" är inte möjligt.

De ger dig 3 månader gratis, så att du inte lämnar. Efter 3 månader börjar de dra pengar igen automatiskt, utan att du vet.
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They charged me 2 times! Apparently for the training program itself, but then an addition!
Tricky registration page, you are tricked into choosing extra add-ons that cost extra, to move on.

Although you contact them afterwards, they say that "refund" is not possible.

They give you 3 months free, so you don't leave. After 3 months they start withdrawing money again automatically, without you knowing.

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¡Cobraron 2 veces! Aparentemente para el programa de capacitación en sí, ¡pero luego pagas por una o 2 adiciónes!
La página de registro complicada, te engaña para que elijas complementos adicionales que cuestan más para seguir adelante.

Aunque te pones en contacto con ellos después, te dicen que no es posible el "reembolso".

Te obsequian 3 meses gratis, para que no te vayas. Despues de los 3 meses, te comienzan a cobrar denuevo automaticamente, sin que lo sepas.

It was really great.the system and the policy is very good and charming.there are many different types of exercise to make our body just like what somebody wanted

This is a scam app, avoid. They just want your bank details, once you realise the app is junk and cancel it they will continue to steal your money from your account

I signed up for a 1 month plan on 8 April (on promo price) and I didn't realised the small print that it will be automatically renewed at a full price the following month. So, I was charged the full price upon renewal on 8 May, which I only found out when I checked my credit card statement. I immediately wrote in to cancel the plan around 9 to 11 May where I was told that no refund will be provided and they will only stop charging me in June (the next cycle). They then offer for me to renew at an even lower price but I just ignored the offer as I felt cheated.
Here comes June 8th, and the continue to charge me at the full price. This is a total scam! So, dishonest, continue charging me even though I cancelled the plan!
I have just wrote to them to reverse the charge. I am concerned that they will give me the same excuse again. I.e. They cannot reverse the payment and continue charging me month after month.
For everyone's info, this company make it impossible for you to cancel the plan as I experienced. I had to spend over 1 hour looking for where (the button in the app and web portal for cancellation) I can do the cancellation but failed. Eventually I had to write in - but still being charge for service that I have terminated!

Do not subscribe to their plans. This provider is only interested in making quick bucks for a very average workout plan and inducing you to click on additional and useless nutrition plans.
They demonstrated their bad faith by refusing to refund unnecessary plans. The way the checkout is structured aims at facilitating clicks without confirmation window, acceptance box, etc. Before you know it, your credit card is charged. Stay away from this company which is just one inch before reaching a pure scam status.
Stay away
Do not subscribe to their plans. This provider is only interested in making quick bucks for a very average workout plan and inducing you to click on additional and useless nutrition plans.
They demonstrated their bad faith by refusing to refund unnecessary plans. The way the checkout is structured aims at facilitating clicks without confirmation window, acceptance box, etc. Before you know it, your credit card is charged. Stay away from this company which is just one inch before reaching a pure scam status.

The standard responses received from the MadMuscles are a combination of lies and bad faith.
1. They argue that approval is sought before charging. This is NOT true. I challenge the Company to show screenshots of their check-out process, which aims at facilitating immediate charge without any "click the box" to confirm agreement or confirmation of payment.
2. Their refund policy is simply drafted for avoidance purpose. I am reproducing it for entertainment purpose:..."you are eligible to receive a refund provided that all of the following conditions are met.
1. you contact us via email *******@xxx within 30 days after your initial purchase and before the end of your subscription period; and
2. You have followed the plan for at least 14 days in a row and can demonstrate this by providing us with a screen video or screenshots of workout plan history, which you have personally passed. (?!?)

The store your card details and keep charging you for unwanted services even after you tell them you don't want it. Stay away.

SCAM - DO NOT USE THEM FOR ANYTHING

Very dodgy and sneaky company and advertising, they will charge you without your permission and deny any refund

Horrible customer service and horrible product. No refund available. Misleading facebook ads. Waste of money.