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How would you rate Malwarebytes?
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Texas
1 review
5 helpful votes
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If this company can rewrite the software for an update, why can't they write the program to remove the old software at the same time? You can't download the new unless you remove the old. When you remove the old how do you get to the site to upload the new/? It sucks!

Date of experience: March 22, 2016
Canada
1 review
2 helpful votes
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So after a few emails from support (*******@malwarebytes.com) I got this straightened out and I gave them the pft duh advice of putting support email on website for free. They thanked me, gave me a free year of MB and I got it all up and going again. All looks good now.

Date of experience: March 18, 2019

Malwarebytes has no support. Period
February 27, 2019
Previous review

Just paid another year but messed up email and now im screwed. No support number or email means i just wasted my money. I will never get this asshole product again

Date of experience: February 27, 2019
Arkansas
8 reviews
4 helpful votes
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I have been using Malwarebytes for years. Used the free version for quite a few years, always with either Norton or MacFee. Put the free version on over 50 different laptops and desktops in my clients compters. Woried just fine for us.
I am running Norton Security Deluxe 2017 with Latest Malware bytes. Work great together. My Malware was just like Norton, both upgraded the older to the newer with no interaction from me.
I highly recommend this product.

Date of experience: May 14, 2017
Texas
1 review
11 helpful votes
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Yes, I made a mistake. Because of a foul up I paid for my lifetime service twice. I have been promised, over and over, a refund of most of the amount. For some reason they are withholding $50. I am promised a call back in 5 minutes then hear nothing at all. I have been promised a refund "with in 5 to 7 workdays at least 5 times. Still nothing. Beware of Malwarebytes - they are dishonest. WKW

Date of experience: August 3, 2015
Ohio
28 reviews
132 helpful votes
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This program is fantastic but it is for MALWARE only and NOT intended to be an anti virus program. It is reliable, works in conjunction with my antivirus program, and has saved me from many potentially malicious "Malware" attempts. You would be shocked at how many there actually are. It also detects "Adware" that is suspicious, informs you, and quarantines it. You can review this "Adware" in the Malwarebytes program and either keep it or discard it.
This program is user friendly and was recommended by a friend who works for Dell. Lastly, if you want something that it blocks, you can add whatever you want to the allow list. Read about it at Cnet.com. If you want real time protection, you need the Pro version which costs about $25-$30. The free version simply lets you scan for malware after the fact.

Date of experience: November 27, 2012
Massachusetts
1 review
16 helpful votes
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Corrupt signature, constant lies, insulting emails and falsely claimed that RegCure Pro is "MALWARE". All of this is documented in multiple emails from Malwarebytes Mr. William Rowland. He even insulted my mother who has nothing to do with this disgusting personal attack. I will supply copies of these emails to RegCure Pro to anyone who wants to see them in or out of court.

Date of experience: November 21, 2014
Pennsylvania
3 reviews
21 helpful votes
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Horrible!
September 5, 2015

I purchased the Malwarebytes Lifetime edition couple of years ago, Malwarbytes deactivated the license and when I started asking questions and emailing them they are denying the existence of the key and the purchase at once. Now that I cant even locate the receipt for the purchase they even deactivated the already "activated" malware bytes on my computer.
Scammers!

Date of experience: September 5, 2015
Oklahoma
1 review
21 helpful votes
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SCAMMERS
September 26, 2015

Scam... I had on my pc and laptop for about a week and program stopped working, I called support on the phone he wanted to look into pc so I let him, when done he said I had issues and he could fix it right now, for a redicules amount of money, I refused he kept trying to talk me into it I literally had to boot him off my pc and he kept trying to invite back in, now today I get a charge from PayPal where they charged me another yr. It will be the last time because I called PayPal and they will be refused next yr. Can not find anywhere to contact them and try to get my money back... can you say SCAMMERS?

Date of experience: September 26, 2015
Florida
4 reviews
9 helpful votes
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Had Malwarebytes Premium for many years on their auto-renew payment plan, but the past few months they have not fixed an issue wherein their real-time protection mode will not stay turned-on, causing the program to miss malware & virus attacks on my Windows 7 based desktop. Their tech-support was useless, would take an entire day to respond, and their email "solutions" would typically arrive at 3AM Eastern Time with no phone support capabilities whatsoever! My only solution was to completely uninstall their program and purchase another product (Norton). I have requested a refund as I had almost a year remaining on my subscription, but they refused saying it is against their policy. My recommendation: STAY AWAY!

Date of experience: February 2, 2018
Colorado
1 review
5 helpful votes
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This used to be good software, but it is outdated, ando they are more concerned about waging war with PCMATIC than they are with protecting their customers. Thus program will now Uninstaller PCMatic. After this happened, I suffered no less than 10 ransomware attacks, and my system became slower and slower. I contacted them. They offered no assistance. It has now been removed and PCMATIC reinstalled. Fast system again, and no ransomware attacks. Avoid this company like the plague.

Date of experience: January 7, 2017
Mexico
1 review
3 helpful votes
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I love Malwarebytes and would recommend it to anyone, with one caveat. This otherwise fine software has a chronic HORRIBLE problem with a BROKEN NOTIFICATION mechanism that causes popups to appear constantly, even when your version of the app is completely up-to-date. If, as I do, you need to do screen capture videos, this will ruin you work. Contrary to assurances on the Malwarebytes website IT CANNOT BE CONFIGURED. A very sad defect in an otherwise nice product. Buyer beware.

Date of experience: June 27, 2017
GB
1 review
10 helpful votes
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Horrible product
July 6, 2017

It's intrusive, is downloaded with something else and causes havoc with my existing antivirus software. It is the very worst in product business practice and I would not trust it at all.

Date of experience: July 6, 2017
Washington
1 review
0 helpful votes
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Theives
February 7, 2024

Cancelled account. They keep charging. I Cannot get a reply. Do not sign up. They are theives. Horrible.

Date of experience: February 7, 2024
New York
1 review
2 helpful votes
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Problem is deactivate to program after i formatted my pc windows 10 now I can not activate the program. Customer support is suck. I am looking for alternative program, DO NON WASTE YOUR MONEY, THEY ARE DIFFERENT NOW THEY CHANGED THEIR POLICY

Date of experience: June 7, 2019
GB
1 review
7 helpful votes
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No customer service!
August 24, 2017

Having just got a MacBook Pro I was keen to prevent any issues so I had two options in mind for Malware/Adware detection and prevention plus if the software provided further protection that's a bonus. The options were Malwarebytes (£29.99 for a licence) and Sophos for Mac home (free). I have used Sophos in the past so this was a strong contender. I had a question regarding Malwarebytes so enquired via their online service and I was told to use different contact information, fair enough but in the meantime I decided to try the Sophos product for now as a complete solution.

Date of experience: August 24, 2017
Minnesota
1 review
12 helpful votes
Follow William S.
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I downloaded the free version and immediately ran it. It identified several POPs and removed them. So far no problem. Today I got a message saying that my free version expired tomorrow, and I would need to purchase the upgrade. I was undecided but thought I'd run the scan again in case I didn't purchase the upgrade. Before I could even run the scan, the program gave me a message that I had a malware file in the PaintShop Pro program that I have been using for years. Malwarebytes did not even give me the choice of whether to remove the identified file; the file was simply deleted, and I had to reinstall PaintShop Pro to get it to run again. For a freeware program to cause a problem like this is no way to sell an upgrade!

Date of experience: October 4, 2015
California
1 review
7 helpful votes
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Malwarebytes saved the day today! Yesterday I had to make a service call to my daughter's store computer to remove Windows 10 (and put it back to Windows 8) which was suddenly installed, because settings were to automatic download and install and than I also run a full scan of Microsoft Defender, it found one Pup and removed it but today when restarting it, a blue screen scared them at the store, so I had to make another visit. The scary display showed to call Microsoft and not try to restart the system because there was the option that it wouldn't load but it also mentioned that this problem is caused by a virus! I managed to download a new version of Malwarebytes which found a lot of more Pups (a quick scan with Defender before didn't show any) and after cleaning them all and I dared to restart it, it loaded without problems!

I always loved to use Malwarebytes and did it today even more! It saved many other computers for me in the past from deleting all data from a hard drive which some professionals recommended!

Date of experience: March 11, 2016
Texas
1 review
3 helpful votes
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There was a time when Malwarebytes was the go-to save for most if not all spyware problems I had. For many years it saved me from windows 98 thru windows 7 bugs. It could even smash the ransomware hold on my system the handful of times I got it.

But that was many years ago.

Today I installed what is says after installation as " Premium Trial 4. 2. 1., even though all I wanted and downloaded was the "free version" option and wanted nothing to do with the Premium, thats how it installs anyway.

And it still like past few years versions not only never detects anything (like it used to) but it's become a pain with the forced trial of the Premium that you can no longer opt out of like in previous versions I tried. I check back about once a year or two to see if it's actually become a working program again but only the interface changes - - becoming more bloated & annoying every year.

I don't need another un-helpful program sitting on my pc constantly accessing the web all day. Go back to the old program and update it. For me it's just another useless program among the many that find nothing.

Date of experience: September 17, 2020
Washington
1 review
6 helpful votes
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Fraudulent
August 6, 2017

The Malwarebytes application would not load on my Mac OS 10.12. NO REFUND? No phone, no customer service. They just take your money and provide no service.
Do not let them scam you.

Date of experience: August 6, 2017
GB
1 review
8 helpful votes
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Malwarebytes.
December 24, 2016

This is my opinion
ITS LIKE HERPES [TRY AND GET RID OF IT]
ITS LIKE A COMPLAINING GIRLFRIEND YOU JUST CANT GET RID OF IT EASILY,
This is my opinion
ITS DISABLED / DELETED MY SECURITY WHEN I DOWNLOADED IT, AND ON DELETION ITS SABOTAGED MY MICROSOFT SECURITY AS WELL
This is my opinion
YOU WILL PROBABLY FIND IT EASIER TO GET RID OF HERPES
DO NOT TRY FOR FREE DO NOT BUY

Date of experience: December 24, 2016

Overview

Malwarebytes has a rating of 2.1 stars from 122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Malwarebytes most frequently mention credit card, customer support and many years. Malwarebytes ranks 142nd among Antivirus Software sites.

service
22
value
21
shipping
5
returns
10
quality
19