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Malwarebytes has a rating of 1.8 stars from 122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Malwarebytes most frequently mention credit card, customer support, and many years problems. Malwarebytes ranks 161st among Antivirus Software sites.
I downloaded the latest free version 2 with no trouble. It required a re-boot and did a scan when re-booted. I have been using this program along with my paid for program for years and it is very reliable. I use the add-on Chameleon for this to work safely without being hacked it must be put into the same folder as Malwarebytes. I dont have any trouble with it or other protection programs as apart from my paid one none are run in real time but only on demand. Its the one hackers fear as a high tech. Hacker tried to disable it but couldnt so caused my PC to switch off. I wouldnt be without it.
Early yesterday May 18,2024 notified to update. Updated, then scanned. All apps damaged or disabled. Cleared browsing data and restarted. No improvement. 3 times. Support ticket via email. No response. Contact on Facebook Messenger. Jerked me around. Provided support ticket number. Promised an agent would contact me. None did. Can't even get into Google Play to uninstall. No support. Try to log in to my Malwarebytes account with password. They email me verification code, enter, says Invalid Code. Starting to look like a scam.
Dont remove charges, don't take calls, hang up on you, and call you - you cant understand a dang thing they say
Tip for consumers:
do not buy from them
Products used:
software thought was one time purchased of course I get the auto renewal they don't tell you about and you cant get them to take it off- disputing with my bank now
Your program vanish from my computer, and it seems I can not get it back. I called your number and emailed as well.No response
Malwarebytes falsely identified five files as "Generic/Suspicious." I am unable to restore the files from the quarantine.
Tip for consumers:
Do not use Malwarebytes, it falsely identifies files as suspicious. I was on a trial of the full version, which does not allow restore from quarantine. So the program effectively deleted the files irreparably.
The program is not a virus. It is truely a legit website and will help clean your computer from the fake ICE virus.
The product is mediocre, but the customer support is useless, impossible to cancel renewals, garbage
2-15-2020: Purchased Malwarebytes (5 computers) "plus" Privacy ref. # 1399XXXX. All is working well with no issues.
01-04-2021: I emailed tech support with a question saying my interned speed 85mpbs X 45mbps normal here. However, when privacy mode is activated the internet speed drops to 16mbps X 18mbps. I also sent an image of that. This generated ticket 3307XXXX. See below
01-05-2021: Tech support emailed a repair tool link. Directions were followed and it sent it was sent to tech support successfully.
01-21-2021: Support now emails asking what email address is the account under. I responded *******@xxxxxxx and sent image of paid subscription and activation key code.
01-29-2021: I receive an unexpected email from support ( Adam V.), I've gone ahead and cancelled your subscription and initiated a refund. (I went ballistic.)
Ever since 01-30-2021 I have replied in ref. To ticket xxxxxxxx 3 times asking. Why this Subscription was Cancelled and Refunded when that was never a requested.
This all started 01-04-2021 with a simple question, tech support later sends a repair tool, a few days later someone irresponsible terminates the account... WHY?
Today 02-11-2021 ticket xxxxxxxx is generated and previous tickets have never been resolved. Now you have loyal customer of many years dealing with Malwarebytes Support for SEVEN WEEKS, now a VERY irritated customer and today you send me a email about a damn news letter and you cannot locate and my account? I've already sent you twice … Paid Order Ref. # 1399xxxx.
What a lifesaver, or at least a computer saver! It found errors that Norton and McAfee could not identify. And it i FREE!
Ever since I have downloaded this app, I have been receiving scam phone calls with a pop-up that says "Malwarebytes stopped working"
On a MacAir, I have been getting system pop up messages about virus infection and I should follow a link to buy: Norton, or MacaFee (it changes back and forth). I worked with Apple support and they reccomeded Malewarebytes. I downloaded the free version and it detected a problem, but the free version did not stop the problem so I upgraded to premium. This version can't find the problem identified by the free version so I still have the issue. Reach out to support via chat, they send me an email with a code that I have to enter back into the chat, the chat tells me to wait for another email, WTF? Ping pong back and forth until I get tired of this. Request a refund and the request a bunch of information that they already have since in I am signed in. At the end of this interchange, I do not get any confirmation message just the same three icons I started with: "contact support" "return to main menu" "ask something else"
Also since I paid via Apple Pay with a unique account number for every transaciton, I will not be surprised if my refund request gets rejected as I have no idea what account number Apple sent to Malwaerbytes.
This was a frustrating waste of my time, I can only hope that I do not need to invest more time to get that charge scrubbed.
Tip for consumers:
worst IT customer support I have ever experienced, AI is not ready for prime time
Products used:
Maleware Premium (annual subscription)
Malwarebytes found things that Avast and Avag could not remove. My computer is working like it should now.
Thanks
TJirvingtx
It is really a great software. Helped me a lot saving my PC from future crashes.
I thought this program was to protect your internet instead it is messing up my Microsoft Word and XCEL
One of the best anti virus software. Very easy to use and it's free!
Ich habe den Support von Maöwarebytes schon zweimal kontaktiert, keine Antwort erhalten. Ich habe eine Ersatz Seriennummer anfordern müssen, da die Erste nach der Installation nicht mehr gültig war.
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