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Mantra Care has a rating of 3.7 stars from 30 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mantra Care most frequently mention mental health, online therapy, and positive impact. Mantra Care ranks 29th among Health Information sites.
MantraCare's therapy sessions have truly made a positive difference in my life. The therapists are not only knowledgeable and compassionate but also great listeners. They've helped me with practical strategies to manage stress and improve my overall well-being. I can't thank them enough for their support and guidance.
App crashes. Can't find message area where they are supposedly trying to contact me. Can't figure out how to schedule the $50 each therapy appointments I paid for. There is no customer service chat or phone line, and no videos on how to use the app. The only phone number (even the US area code one) rings in India so I woke that person up in the middle of the night but she's looking for business partners, not to help clients. It is fully unbelievable that this service is part of care plans including Cigna. Their refund policy is "If you dispute, we will come after your credit, send you to collections, cancel your account, ban you from the platform." Today, after sending multiple messages yesterday, I found my account has been cancelled without any reference to what I paid for, whether the app works, or anything. Garbage. Don't use it.
They completely ripped me off. No warning whatsoever that they were going to bill me again. Therapists themselves told me they hadn't been paid. The app itself doesn't work properlhy and the therapists and I had to find another medium to talk. Avoid at all costs. I came on here because I could not deal with work related stress and self-esteem. Mantracare simply added more stress into my life. Stay away.
Tip for consumers:
Poor service all round.
Mantracare is an online platform to help people connect with therapists online. It has many similarly sounding sites which adds to confusion over which one you are supposed to use. I signed up for a 7 day trial with MantraCare and before booking a session found another service I liked the sound of better. Mantracare took my credit card info and email and a sub would auto renew after the 7 days. Two important details, you cannot log in on a desktop or laptop, you MUST use your phone even though you can sign up on a laptop. Second, they will not permit you to access your account until you have booked an appointment and agreed to further charges. I contact via email, they refused to help unless I signed up further and downloaded their app. I contacted chat, where I at first heard the same thing, then that I should create a second account with a new email, and then cancel that one. What?! The English language ability was at best medium, and the agents were either not trained or had poor logical ability. They couldn't connect how their suggestions would not result in the problem being solved, or how it would exacerbate the problem.
Tip for consumers:
Honestly, don't. This is not a professional, honest or trustworthy organization
Products used:
None, tried very hard to cancel in 7 day free period. Was refused several times until I agreed to buy more.
I have applied to work with MantraCare as an instructor, I was selected, they sent me an email with general information about payment and other rules, I replied asking further information about a few important things and they never got back to me until I told them I was disappointed for their behaviour and I would have written a bad review. Then the HR got in touch with me and finally I had the answers. Then I needed another piece of information because I was struggling with the App and couldn't activate it properly to get in touch with clients, and again they were not replying to me.
At that point I decided to quit my collaboration with them, this is not the environment I like to work for.
I asked them to delete my public profile from their website as well as delete my video presentation I did for the clients. They agree.
And nevertheless I still receive client's requests for my activity. I told them 3 times already that this is not fair, the client doesn't receive my answer because I can't connect to the system, and they know very well that I don't want to collaborate anymore. They still keep my profile active without my consent! Very dishonest!
I contacted Mantra Care this morning to possibly be assigned a psychologist. I am from South Africa and asked for a South African therapist. The customer service was very prompt and contacted me without any delay. However, the therapists they assigned me to could not be verified as certified psychologists. The person I spoke to on Whatsapp didn't know the difference between a counsellor and a psychologist. The one counsellor she referred me to said that she had a Masters in psychiatry:
"I hold a Masters degree in advanced psychiatry obtained in 2019 from the North-West University (Potchefstroom Campus), South Africa."
There is no such qualification in South Africa. Also, I don't have a need for a psychiatrist, but was looking for a certified and verified psychologist.
Also, the fee for this service was R400/h. A psychologist in South Africa works from anything from R600 to R1200/hour. If that is what Mantra Care is charging for the therapist's services, the therapist herself is getting far less than the R400/h charged. It is impossible for any psychologist who is above board to work for such a fee.
Maybe the service is good for other countries, but certainly, please take care before you entrust your mental health to a provider from Mantra Care.
Tip for consumers:
Please be critical and do your homework before you make use of online mental health services. It is dangerous to entrust your mental health to someone who is not properly qualified and certified.
Products used:
No services, we never got to that point. I invited the agent I spoke to, to invite her management team to contact me, but they didn't do so.
MantraCare is a leading mental and physical well-being provider that offers online therapy, weight loss consultation, diabetes treatment, physiotherapy, PCOS treatment, yoga, etc. We aim at providing affordable, accessible, and professional healthcare treatment to people across the globe.
