• Martha & Marley Spoon

Martha & Marley Spoon

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Overview

Martha & Marley Spoon has a rating of 1.2 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Martha & Marley Spoon most frequently mention customer service, blue apron, and credit card problems. Martha & Marley Spoon ranks 97th among Meal Delivery sites.

  • Service
    50
  • Value
    51
  • Shipping
    51
  • Returns
    37
  • Quality
    48
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
50
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How would you rate Martha & Marley Spoon?
Top Positive Review

“Amazing experience!”

Mariya B.
8/13/22

We have tried pretty much all of the meal kits out there, but Marley Spoon has the best recipes and the largest menu to choose from every week. The meals do require some cooking skills as the timing is sometimes off, so you have to play it by ear. There a lot of reviews about missing boxes, which has happened in the past for us too. They use UDS which sucks, but they have always reimbursed us for the missing boxes and the customer service was beyond helpful. There hasn't been a meal that we haven't loved, and we are pretty picky. Give it a chance!

Top Critical Review

“A business model based on trickery and entrapment”

Tara W.
6/30/24

Beware these guys are cunning and relentless! Firstly to see their menus you need to put your credit card in. I was shopping around for this type of service, and although I promptly exited the site after reviewing the recipes, it automatically signed me up to a reoccurring order. Now here is the catch…. Once you receive your first order, by the time this is delivered your second order is locked in! So if you receive it and decide to cancel you still have an other order on its way, even if you haven't selected the items it will have preselected it for you! 6 days before my second order (the first one went to the wrong address) I asked for a refund and they refused. It went towards my next order of items I had never selected. We went back and forth all week. I was so shocked by their inability to assist an unhappy customer, I eventually threatened to go to the media. They didn't back down instead sending me the fine print that I signed up for before I had even laid eyes on their product. This company should be ashamed at their lack of integrity and willingness to accept or admit that their service is borderline predatory and filled with trickery. Lastly, when you finally do go in to cancel your account it says that doing so will remove any existing discounts, therefore incurring additional costs on your already committed order. How rude!

Reviews (130)

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customer service (59) marley spoon (42)
Thumbnail of user justina149
California
2 reviews
0 helpful votes
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May 23rd, 2019

They deliver to wrong house and food sat outside for a week. They would not refund due to their errors. Sent wrotten food also wouldnt refund

Thumbnail of user rickb1037
Florida
1 review
3 helpful votes
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October 29th, 2022

They charged my debit card without my authorization for $60! And all the meats I received were spoiled! STAY AWAY FROM THIS COMPANY!

Products used:
None all were spoiled

Service
Value
Shipping
Returns
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About the business

Original Recipes Weekly - Fresh Ingredients - Free & Convenient Delivery - Skip Any Week - Cancel Anytime

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