Marshalls

Keep getting conflicting delivery messages for the order placed on June 3-rd. For the last 5 days (!) received daily notification that order will be delivered TODAY, and nothing happening; the same repeating every day. Meanwhile 2 days later placed 2 orders with TJMAXX and they have been already delivered. The contract Marshalls has with FedEx is garbage. These deceiving delivery update messages must be stopped! Customer rather waits and have something concrete than getting useless daily updates. Had the same delivery problem back in November 2020, apparently nothing changed. The good thing is that very often Marshalls items are available in other places, which have better contract with carrier and no delivery problem for customers.

I "WAS" a loyal Marshalls (in-store) customer until I recently ordered on-line. (1) The shipping went pass the 10 days of shipping time. (2) The WORST part, I was considering placing another online order when I notice the items I just recently purchased was reduced onto a sale. I like many other customers would call and ask for the price difference. I was willing to accept either credit back onto my card or give me a credit toward another on-line purchase. Instead, I was told to re-purchase the items that are on sale and return the ones I already have to the Marshall's store and wait another 10 or more days for the repeat order to arrive. NO Customer service! WHY? Marshalls should strive for quality customer service, especially for online orders! What happen to Customer consideration?

Shipping is taking way to long. I placed an order 12 days ago and still hasn't shipped. I've contacted them 3 times for the status and they still couldn't tell me when my item will ship. This is the time I order anything from marshalls.

People that was coming in the store left before shopping because they seen the line for people waiting to pay. To many employees on the floor not enough on register. There was a lady behind the employees working register eating chocolate.

I do the bulk of my clothing shopping at Marshalls. I can't afford high retail prices on things like jeans and dress shirts, and footwear. Marshalls allows me to find high quality items at a pricepoint I can afford. Also a great option for homegoods like towels and hand soap.

Went to Chicopee MA Marshalls today, I was not aware that the check out line was on the other side. Cashier on number 9, had a rude and condescending tone towards me where the line started. While waiting in line to purchase the blue satin dress. I noticed that the dress had a hole in the back. I pointed it out to the cashier on register 9. She took the dress over to 2 coworkers. It took approximately, 3 to 5 minutes for them to determine on what discount should be applied. She told me that "am taking off. 99 cents and I can cut the string." I felt highly insulted and it was a waste of my time. I did not purchase the dress due to their demeaning behavior. Maybe I was judge by the way I looked. Do not judge a book by its cover. Treat everyone with respect. The customer service here is very poor.

JP

I placed two orders three days ago, and they are not shipped, and I cannot cancel them. I called customer service to cancel the orders, and they refused to cancel and said they cannot be shipped because of high demand in fulfillment centers.
Of course, these are both lies, and I will return them if I ever receive them and never deal with these crooks again.

The reason this company is losing customers it's being boycotted on social media this company is requiring it's employees to be jabbed or masked which is against hippa law and unconstitutional. So all you patriots out there stand firm and let's continue our fight for freedom boycott this company

Seems a lot of people rave about this store, but I see very little to like about it and I don't find their prices reasonable on a lot of items. They have a lot of what looks like imported home decor and it boggles my mind that a lot of people don't even know what it is or what it's used for, including employees. Store is always messy and in disarray. Little variety in sizes. Not for me.

I went to Marshalls to spend the Gift card I received for my birthday and to do some additional birthday shopping. My day was ruined by two Marshall's store employees who stood in the aisles together watching me as if I was going to steal something and make a dash for the door. They were rude and did not speak or smile or ask if I needed help. They just stared at me continuously. They made me feel uncomfortable. There was a dark black male and a dark black female. This is not a race issue as I am a black female senior citizen. These two employees were uncouth and unprofessional. They would be better suited to work in a prison somewhere. I don't spend my money where I am not welcome and they made it clear that I was not welcome in Marshall's.

I ordered a mommy & me purse on 1/28. I received a email on February 12th that it was being shipped. I order this so my daughter & I can have matching purse for Valentine's Day. Very disappointed as it will still take another week to be delivered

I've spent thousands of dollars every year withMarshalls but that has come to an end thanks to them dropping the clothing line made by Ivanka Trump. I can buy online and not have to stand in line, plus I'm sure I can find a lot more choices elsewhere. Her clothes fit perfectly and look more expensive than they are, it's a great value and perfect for work. Amazon will get my business.

The selection is pretty good only wish they had more womens style and not all young womens style. The issue I have with this particular location is that they are starting to make all their customers feel like criminals. I literally was buying an item, did not take to changing room, and had to stand there and wait while they scanned the dress to make sure it was? From their store? Had the right tag on it? Who knows. I was very annoyed but did not show it as the girl who was on the register was nice. It was another employee -a crabby old lady that was checking. I have been a customer for many many years and I understand people that steal stuff but I was purchasing the item. I love TJMaxx and may decide to do all by business there or at least go to a different Marshall's. Why does everyone ruin what could be good in Worcester.!

I went back and forth on the website for at least a month and saw the same ugly stuff nothing exciting that would make you spend money i Ihave seen better stuff in the store than at the website. The handbags were decent brands not enough of them. Good luck!

Cannot tell you what a PLEASURE doing a return was to Marshalls for an outfit that didn't quite fit. Label included, swift processing— will order again and again from Marshall's! Saks off 5th not so much!

I shop in your store regularly and the stock is always great. I want to say that your Halloween merchandise is fantastic this year. Large variety and I purchased many new pieces. Your staff is always helpful especially your manager Tabitha. Debbie

I went today to the Marshalls in Monrovia on Huntington. I had the nicest sales gal MA. I needed a price on a few items that didn't have price tags. She updated the price and took them up to the check out counter. I also didn't wear a mask and showed them my exemption and wasn't hassled. The lady at the door and check out counter were both very helpful too. I didn't get their names. I will definitely go back.

I wish I could give a 0. I do majority of my shopping on line, From amazon, to coffee orders, to Macys, DSW etc.
First time ordering on line from Marshall's. Will never again. I placed order on 01/20/2020. Received email confirmation it was placed on 01/20/2020. And never another update today was my 4th call to Marshall's on line customer service and all they can tell me is they can reach out to the fulfillment center. I "Had" to wait until today 10 business days later to cancel ( Marshall's on line still can not tell me when it" possibly" would be shipped). And even though they can not give me a Ship date ( about 100.00 worth of merchandise ordered). They still need to send an email to the fulfillment center to get it cancelled and my credit. Big disappointment

My sister's and I absolutely love Marshalls, when we get together to go shopping, that's the store we go to first. The ambience of the store with its beautiful clothing, shoes, designer bags, jewelry, and so much more. I am especially fond of their bedding, and houseware. I love not knowing what unusual items I will find.

Marshalls is a bad place to work for. The managers Donna, Roy and Billyanna at the Kinnelon store are not equal opportunity friendly. They will belittle you and make you feel stupid. They expect you to pick up the training in a day and you need more than a day for that. No one is willing to take the time out of their "busy schedule" to do they're jobs! They favor the people that get it and gravitate towards those individuals.

I went to Marshalls in franklin got what I needed and went to cash out i paid for 9 items and left the store. When i finally got home I realized I was missing my haircare products. Kenra shampoo my spray mouse and conditioner. I figured it was all in one bag. I called the store and the politely say sorry we dont have them. This is 50.00 of products. You havea camera where did they go. You either put it back on the shelf, or someonegot 50.00 woth of products for free. So not happy, i will pay extra attention when i shop there. Not sure I will shop here again.

In store shopping is ok. Online orders are a different story. Quoted shipping times are never met. Orders routinely take over a month to ship. In the meantime while you are waiting for the items to ship they lower the prices which they will not honor even though the items hadn't shipped yet. Return them at the store and buy at the reduced prices.

I used to shop at Macys and other stores in the malls. Since my wife started shopping at Marshall's we get the same brands we used to find at the mall for 30-50% of the price. Yes you have to spend some times sorting through clothes to find what you want but it's well worth what we have saved in the last few years.