• Marshalls

Marshalls

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Overview

Marshalls has a rating of 2.4 stars from 195 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Marshalls most frequently mention customer service problems. Marshalls ranks 696th among Discount Shopping sites.

  • Service
    37
  • Value
    35
  • Shipping
    25
  • Returns
    25
  • Quality
    29
Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
0
Negative
7
14
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How would you rate Marshalls?
Top Positive Review

“Good deals.”

Jan K.
9/30/16

Yesterday I saw a $2000 bag with $550 clearance tag! You never find that kind of deal online. Maybe if you actually go to an outlet? Although I wish they display them more carefully so that it doesn't get small scratches.

Top Critical Review

“Bad experience”

Rahat N.
10/24/24

I bought a shirt that cost me$25.i wore once and some buttons fell down.I went to return in Orland Park location she refused to return. Very bad attitude,she said you have to check all buttons before buying shirt.

Reviews (195)

Rating

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Other

Reviews that mention popular keywords

great prices (11) love shopping (4)
Thumbnail of user ajm3
3 reviews
6 helpful votes
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June 18th, 2015

I really like the fashion choices at Marshalls, but you really have to watch where you go because they don't all carry the same items. The Marshalls in Emeryville (Northern Cal) is the best store layout I have visited. Usually I go to the Marshalls in Fox Hills. They have a great selection of shoes and if you have time to search you can find so excellent bargains. I did visit the Marshalls on Sawtelle near Olympic and the parking over there sucks, but the selections are fantastic. The shoe section is much larger than the one on Fox Hills. Hmm, I wonder why? Have the powers that be not looked at the income demographics within 5 miles of Fox Hills? It makes no sense. There is also a wider selection of dresses on Sawtelle & Olympic. But for larger sized clothes stick with Fox Hills. But, if you really want higher end selections and largers sizes go to Ross in Ladera Hieghts (LA *******). Marshalls is really well stocked around November when they are getting ready for Christmas. Also, for Mother's Day, too.

Thumbnail of user lorib108
29 reviews
47 helpful votes
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December 27th, 2017

I have bought several things from them over the years.And not bad on prices and the people working there were very nice

Thumbnail of user verdellc2
30 reviews
11 helpful votes
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April 6th, 2016

Love going there you can fine high end style at a low price all ways benign asked were did you get that

Thumbnail of user dawnl83
3 reviews
1 helpful vote
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November 9th, 2017

Staff is very helpful and asks if u need anything or any help it's nice to see staff that are friendly

Thumbnail of user nataliyap1
2 reviews
0 helpful votes
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August 8th, 2021

Just love it, expedite delivery never had problems to return, a good quality, good verities, what else you need

Tip for consumers:
I hope you enjoy it as I do.

Products used:
All, dresses, shoes, bags…

Service
Value
Shipping
Returns
Quality
Thumbnail of user frankliny2
5 reviews
1 helpful vote
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January 18th, 2015

Marshalls is a step up from Ross. You can buy clothes here and it doesn't even look like you got them from an inexpensive store!

Thumbnail of user sandya59
3 reviews
4 helpful votes
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March 21st, 2018

If you are shopping for a specific item you might to try other places. However, you can get good buys there. It's hit or miss.

Thumbnail of user melveniah
2 reviews
0 helpful votes
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December 11th, 2017

It's great I love the things they have they have really cool stuff bags, clothes shoes and house hold goods it one of my fav

Thumbnail of user atiyas4
1 review
0 helpful votes
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May 25th, 2022

Look at the prices carefully. This is advertised as clearance. I enjoy shopping at Marshalls, so I decided to give the website a chance.

Tip for consumers:
Look at the prices carefully.

Products used:
None

Thumbnail of user matthewb127
5 reviews
3 helpful votes
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February 27th, 2017

One of the best stores in the 90's - basically what Ross's is today. Sad to see so many of their retailers drop.

Thumbnail of user valentinos54
4 reviews
0 helpful votes
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October 18th, 2019

Buy a lot of stuff for my kids. The quality of the clothes is very good and they are not overpriced :)

Thumbnail of user amandae809
1 review
3 helpful votes
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April 16th, 2022

Unless your in store I would skip Marshall's shopping all together... absolutely nothing except gift set of coffee cups were correct

Tip for consumers:
Don't order from marshalls online

Products used:
Only the coffee cups I ordered I actually donated everything else ...wrong sizes what a complete waste of time

Service
Value
Shipping
Returns
Quality
Thumbnail of user evelynm603
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

If ur lookin for a good quality and affordable stuff that u need in ur home, go and shop at marshall

Tip for consumers:
If u want ur fridge and pantry organize check out marshalls they have all those containers that really looks great and affordable

Products used:
House stuff

Service
Value
Quality
Thumbnail of user bonniec26
14 reviews
46 helpful votes
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February 13th, 2015

Hit or miss in this place. I sometimes find it hard to shop because the clothing is always messy and in the wrong size area. Nothing like falling inlove with a skirt I pull out of the Large area to find it is a small. And this is a lot. Employees that work at night are a joke. They believe they only have one job, to stock the shelves and talk on a cell phone. Then you have that power play going on with the 3 female managers. I applied for a position. Was hired but suddenly one of these managers calls me and says she cant find my references. So I arrive less than 10 minutes later with refrences in hand. As I am walking in the store (around 7:30 pm) I see 2 Latino ladies with there trunk open and about 10 handbags still in plastic talking to your customers as they walked in. I decided to step back and watch, clearly heard the name Tory Burch and $45 dollars and watched them sell your potential customer 3 handbags. This shopper got back into her car and left. So I go into the store, stop at the front to let someone know to get the manager on duty and she comes waltzing up and I point to the parking lot, tell her what is going on, afraid that this may be Marshalls stock being sold and she tells me oh they are just my friends and those are fakes. She then gets on the phone and I can clearly see one of this outside ladies talking back to her, she speaks to them in Spanish and they leave. I give her my references she says nothing to me and walks away. I call 2 days later and they tell me the position that I was already hired for has been filled as they were never able to reach any reference I provided them. Blatant lie! One was a good friend of mine, a professional in the area and she showed me her phone for the last 2 weeks not one call came from Marshalls or even a strange number. I was not given an opportunity to work because I caught your store manager allowing illegal activity to happen. You missed out on a great employee you could have really benefitted from my experience.

Thumbnail of user wessl1
1 review
0 helpful votes
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August 1st, 2023

Saadia was absolutely kind to us. She is very friendly and helpful. If you need any assistance, I highly recommend it to you

Thumbnail of user timp39
22 reviews
39 helpful votes
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September 10th, 2015

If you look, you will find some really good deals here. Never a bad experience here, so we'll keep going.

Thumbnail of user romainp1
15 reviews
15 helpful votes
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January 19th, 2015

Love this company
Quality and service
And HONESTY

Not like www.gilt.com or www.borderfree.com: thieves!

Thumbnail of user debrah18
18 reviews
40 helpful votes
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February 10th, 2015

Always a fund experience to see what is new. Great prices and
Nice merchandise. A great place for high end seasonal items.
Great Fun

Thumbnail of user paulaj14
26 reviews
20 helpful votes
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January 29th, 2015

Marshalls is very good, it has a lot of quality items but not a great selection. The store is very clean and the products are on trend

Thumbnail of user diam101
5 reviews
14 helpful votes
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December 10th, 2017

Love Marshalls! Just bought the comfiest slippers. They literally have the same stuff as Macys but way cheaper!

Thumbnail of user maxineb8
55 reviews
175 helpful votes
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May 11th, 2015

I love to shop at Marshalls. I usually find great clothes for myself and. Grandsons. I also love the variety of kitchen, bed and bath items.

Thumbnail of user natak13
1 review
5 helpful votes
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June 4th, 2022

After two back to back cancelled orders my third one is still (supposedly) coming my way. Never again.

Thumbnail of user michaelb613
2 reviews
0 helpful votes
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November 30th, 2017

These banks are the best banks in the world to do business
Courteous kind knowledgeable and efficient and most of all
Fast

Thumbnail of user pagej12
1 review
1 helpful vote
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June 12th, 2021

Usually the staff are so nice but their this one lady is not nice at all she's not nice it's a cashier

Tip for consumers:
How the staff is

Products used:
Etc

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnas77
37 reviews
69 helpful votes
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September 4th, 2015

This store is located in naples fl and they should fire the buyer. The selection is and has been awful.

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