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Marshalls Reviews Summary

Marshalls has a rating of 2.2 stars from 197 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Marshalls most frequently mention and customer service. Marshalls ranks 336th among Discount Shopping sites.

service
41
value
38
shipping
29
returns
28
quality
32

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Tennessee
10 reviews
0 helpful votes
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I shopped at Marshalls before my 25th high school reunion. I felt amazing wearing my new clothes and they sctuslly looked as if they were made for me specifically. Grest quality clothes.

Date of experience: October 12, 2016
Virginia
10 reviews
35 helpful votes
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Good deals.
September 30, 2016

Yesterday I saw a $2000 bag with $550 clearance tag! You never find that kind of deal online. Maybe if you actually go to an outlet?
Although I wish they display them more carefully so that it doesn't get small scratches.

Date of experience: September 29, 2016
Virginia
13 reviews
5 helpful votes
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THE STORE
August 20, 2016

THE STORE LOOKS TO MUCH LIKE A THRIFT STORE AND IT NOT CLEAN AND THERE IS NEVER NO ONE ON THE FLOOR AND THE DRESSING ROOMS ARE A MESS AT TIMES,,,

Date of experience: August 18, 2016
Canada
15 reviews
18 helpful votes
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Marshals is amazing! Sister company to Canadian store Winners and the U. S discount department store TJ Maxx. It's a step up with more designer labels and a more organized store.
I'm addicted!

Date of experience: August 12, 2016
California
21 reviews
3 helpful votes
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I love Marshalls always have but i never have shopped online
Only in local stores

Date of experience: August 6, 2016
Illinois
3 reviews
2 helpful votes
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Housewares
August 2, 2016

Their selection of clothing is becoming terrible and the furniture should be given away things are broken scratched dented and needless to say highly overpriced.

Date of experience: August 2, 2016
California
19 reviews
30 helpful votes
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Great prices
July 3, 2016

The item depend on which location you go to. Some Mrashalls are awesome and some are just not so great. They have an awesome selection of kids clothes and bath and body items.

Date of experience: July 3, 2016
Illinois
2 reviews
3 helpful votes
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I couldn't care less about what is in style. I get great items for a song & dance

Date of experience: June 30, 2016
California
6 reviews
22 helpful votes
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Marshall's is my favorite store to purchase the designer clothing I love, but could never afford.
My taste is basic, simple and not overdone. The type of clothes I like to wear are timeless. They never go out of style.
Marshalls is the first place I go to for high-end look I love, and am seldom disappointed. Matter of fact, I often find more than one or two items that are perfect for me, and have a conflict deciding which piece or pieces to purchase.
Returns are easy and seldom questioned, as long as the garment still has the tickets and tags on them. So be sure you're going to keep what you bought, before taking them off.
I find the stores neat, organized, clean, and the sections clearly marked, for easy shopping.
Besides clothing, the home section has treasures displayed, and I never have a problem finding lovely gifts in the stationary and accessory departments.
Don't hesitate to shop in one of their stores. Plan on spending a long time there, as It will surprise you at the selection and prices of many different items.

Date of experience: June 29, 2016
California
6 reviews
8 helpful votes
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Cheap products
May 31, 2016

Cheap products but you get what you are paying for. Do not expect a great quality

Date of experience: May 31, 2016
Pennsylvania
31 reviews
27 helpful votes
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Best value yet
May 24, 2016

Just like its sister company, T. J. Maxx, Marshalls has national brands at lowest prices everyday. Marshalls does the 'shopping-around' for customers by reliably delivering the best value.

Date of experience: May 23, 2016
Oregon
6 reviews
2 helpful votes
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Nice experience
May 16, 2016

They didn't have the quantity of clothing like Ross, but made up for it with a very nice jewelry dept. Also reasonably priced, and quite a fragrance selection.

Date of experience: May 15, 2016
Kentucky
6 reviews
2 helpful votes
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Great store
May 11, 2016

Love Marshalls you can always find wonderful gotta

Date of experience: May 10, 2016
New York
4 reviews
20 helpful votes
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I like that Marshalls always has actual brand name clothing that has just been marked down. Found a scarf that I bought for a co-worker during our secret Santa. It was Vince Camuto I believe, I paid 60% off the original price. She thought it was a super expensive gift, but it wasn't ;) My only gripe is that the site is sometimes hard to navigate, and it never has as much as I'd find in the actual stores.

Date of experience: May 3, 2016
Texas
4 reviews
15 helpful votes
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Hit and miss
April 30, 2016

This store is a hit and miss for me. For the most part, they have a lot of great items and a great selection. The downside is that they don't know what is on their next shipment and this is so frustrating.
I purchased a few matching bathroom items and unfortunately, when I got home, I noticed one of the items were damaged. So, I took the item back to exchange it, but they didn't have anymore and couldn't tell me if and when they would get more. So instead of just exchanging one item, I returned the entire set and bought elsewhere.
They do carry a lot of name brand items for discount and this is what I love about Marshalls.

Date of experience: April 29, 2016
Georgia
30 reviews
11 helpful votes
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Pricing
April 6, 2016

Love going there you can fine high end style at a low price all ways benign asked were did you get that

Date of experience: April 6, 2016
Barbados
13 reviews
2 helpful votes
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I cannot wait to see Marshalls go online for I have to shop in the store. Everything at Marshalls have great prices. I shop for panties, bras, pants, skirts and blouses. Love Marshalls

Date of experience: March 30, 2016
India
6 reviews
3 helpful votes
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Good Experience
March 12, 2016

Marshall's was my first try. I've already ordered a number of times at this site, only experienced good experiences. Usually I have my order within a week at home.

Date of experience: March 11, 2016
Pennsylvania
8 reviews
14 helpful votes
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Worth Stopping In
February 1, 2016

A little higher priced than most discount stores but I usually find something good!

Date of experience: February 1, 2016
Washington
16 reviews
12 helpful votes
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Great discount store
December 28, 2015

Usually very organized by departments. Same merchandise you can find at Macy's but much cheaper.

Best deals are found in communities that aren't high rent... lol

Date of experience: December 28, 2015