• Perpay Inc.

Perpay Inc.

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Overview

Perpay Inc. has a rating of 4.1 stars from 660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, credit card, and direct deposit. Perpay Inc. ranks 9th among Discount Shopping sites.

  • Quality
    439

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 83.1%
Positive
389
Neutral
20
Negative
59
84
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How would you rate Perpay Inc.?
Top Positive Review

“Dylan”

Laquita G.
9/7/24

Best customer service I have ever experienced. He was so patient and understanding. He went out of his way to help get my problem resolved. If we had more people like him transactions online would be more enjoyable. Thank you for being awesome.

Top Critical Review

“Smh”

Melissa B.
9/23/24

I had a better review for you guys, but you guys messed it all up. I updated all my information and you guys still manage to mess it up now I have to wait two more weeks in order to get what I need at this point I don't even want it anymore.

Reviews (660)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (99) credit score (29) credit card (54)
Thumbnail of user laquitag15
Georgia
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Best customer service I have ever experienced. He was so patient and understanding. He went out of his way to help get my problem resolved. If we had more people like him transactions online would be more enjoyable. Thank you for being awesome.

Thumbnail of user blaker237
Texas
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

I have been using Perpay for a few years now. It's a great way to build good credit history and being deducted from the paycheck makes it very convenient to not miss a single payment. The prices are a little on the high end but in the end they're giving you a line of credit when no one else will and allow you to pay off in 12 payments if desired. I started out with an $250 credit and has increased to $1750, plus I was able to qualify for an actual credit card through them that I can use anywhere and haven't had a single problem with. Any issues I have come across have been addressed quickly and accurately. Definitely recommend to everyone.

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Thanks for your feedback! We're running a fall referral promotion through Nov. 14th - if you re-post your review on socials with your referral link and #PerpayGiveaway, you could win up to $5,000 cash (in addition to our "Give $100, Get $200" referral program). Details here: https://app.perpay.com/referrals/

Thumbnail of user cassandrab465
Georgia
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

I placed an order and I was told that it qualified for Active System. Well sadly the system must have made and error. I contacted support and associates Dan and Tanner were simply amazing! I have been a loyal customer and they were able to get my order shipped! Thank you from the bottom of my heart for your great customer service. I will remain loyal customer.

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Thanks for your feedback! We're running a fall referral promotion through Nov. 14th - if you re-post your review on socials with your referral link and #PerpayGiveaway, you could win up to $5,000 cash (in addition to our "Give $100, Get $200" referral program). Details here: https://app.perpay.com/referrals/

Thumbnail of user amberr802
Virginia
2 reviews
0 helpful votes
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October 21st, 2024
Verified purchase
• Updated review

Most of the items have inflated prices compared to other big box stores and one of my orders never shipped. I compare prices and sometimes something can cost $199 at Walmart and Amazon but here it's $299 or more PLUS shipping

I was told that it was the supplier that had an issue and that the item was out of stock

Reason I chose this business:

Because the payments come directly from my paycheck

Reason I chose this product:

Because I did not want to spend one lump sum at the time

Service
Quality
Hit or miss
May 2nd, 2024
Verified purchase
• Previous review

Most of the items have inflated prices compared to other big box stores and one of my orders never shipped.

I was told that it was the supplier that had an issue and that the item was out of stock

Reason I chose this business:

Because the payments come directly from my paycheck

Reason I chose this product:

Because I did not want to spend one lump sum at the time

Service
Quality
Thumbnail of user starrc40
Georgia
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

I just want to say that perpay has been great all the years I've been doing business with them. I want to specifically give a shout out to sienna, who's been helping me with my questions and issues since last week! She assured me even though FedEx was going through issues that she would help me the best way she could. I love her timeliness, she always responds so fast. Give her a raise lol!

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Thanks for your feedback! We're running a fall referral promotion through Nov. 14th - if you re-post your review on socials with your referral link and #PerpayGiveaway, you could win up to $5,000 cash (in addition to our "Give $100, Get $200" referral program). Details here: https://app.perpay.com/referrals/

Thumbnail of user kalybk
Washington
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Man … where do I start! From things you want to things you need from dad to mom all the way down to the babies. This is an amazing service they provide! I used it first to splurge a little but I was able to get a drone and a tablet for the little one and all we have to do is set up direct deposit and I am worry free! I love it so much! I only wish I had a higher credit limit to get some bigger items BUT all in all my family loves it!

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Thanks for your feedback! We're running a fall referral promotion through Nov. 14th - if you re-post your review on socials with your referral link and #PerpayGiveaway, you could win up to $5,000 cash (in addition to our "Give $100, Get $200" referral program). Details here: https://app.perpay.com/referrals/

Thumbnail of user amandam3314
Ohio
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

When I first started Perpay, I went in thinking I probably won't use it that often. Fast forward 3 plus years and they have saved me almost every important occasion. From Birthdays to Anniversaries to Christmas. And when you have teens that want high end products, Perpay was one place I could count on.

Reason I chose this business:

I started out with less than good credit, probably worse than that. Perpay took a chance on me. And because of on time payments, I saw my credit score improving faster than what I could’ve done on my own and was able to build it even more with their credit card.

Reason I chose this product:

The products that I choose through Perpay allows me time to pay them off. I wouldnt be able to just walk into a store and the things my kids want. Perpay allows me to do that. And might I add most importantly that their ship times are exceptionally great. Sometimes I received items the same week I’ve ordered them!

Service
Quality
Thumbnail of user jozlynnp
Kansas
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

They did an excellent job helping me get my account approved and corrected an error that I had made on my account. Very friendly, super professional and most importantly satisfied! HIGHLY recommend! A big thank you to Eric in support helping me get my new account up and running! I look forward to building my credit with Perpay!

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Thanks for your feedback! We're running a fall referral promotion through Nov. 14th - if you re-post your review on socials with your referral link and #PerpayGiveaway, you could win up to $5,000 cash (in addition to our "Give $100, Get $200" referral program). Details here: https://app.perpay.com/referrals/

Thumbnail of user melissab3547
Texas
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase
• Updated review

I had a better review for you guys, but you guys messed it all up. I updated all my information and you guys still manage to mess it up now I have to wait two more weeks in order to get what I need at this point I don't even want it anymore.

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Melissa, we're sorry to hear about your recent experience! We aim to provide great service, and we’d love the opportunity to learn more about your experience and assist you. Please contact us at hello@perpay.com so we can help with any concerns.

Amazing Service/ amazing products just everything 100% i highly recommend!
September 20th, 2024
Verified purchase
• Previous review

Hi I am very thankful for this program not only am I able to Buy What I need, but also build credit. I must say the customer service is top tier! If you're needing something and you work, and Sometimes we don't have all the funds to buy something full price and you need something might as well buy it here with perpay. I highly suggest you use this program to also get what you need and also build your credit!

Thumbnail of user stevenm3471
Indiana
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

When I first got this perpay+ service it was for my small business venture. I had purchased a laptop with a credit line of $1k. Meanwhile, that got paid off quickly! However, my line of alleged credit was never reported to any of the three credit agencies. Secondly, they offered me a credit card but you can't be self-employed(Small Business Owner). Thanks for the laptop though! Overall, I don't really have anything good to say about Perpay+...

No comment.

Reason I chose this business:

Wanting to build credit.

Reason I chose this product:

Browsing for laptops.

Service
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Steven, thanks for sharing your recent experiencing. We're glad to hear that your laptop purchase worked out well! I can see a member of our team has been in touch with you and offered additional information about how our Credit Building program works. Please respond through there or reach out to us at hello@perpay.com for any further questions or concerns.

Thumbnail of user jeffreyf907
North Carolina
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

My experience with perpay customer service was phenomenal. They were speedy to respond to my emails, very thorough and protected my personal information with concern and care. It is because of that I will continue shopping with perpay.

Thumbnail of user seaniced
North Carolina
2 reviews
0 helpful votes
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October 27th, 2024
Verified purchase

Shopping with PerPay has been a wonderful experience. It's like being a kid in a candy store😊. I've purchased several items and have been satisfied with all I have purchased and the payment plan. PerPay has allowed me to purchase items and pay over time.

I contacted customer service via the support team and didn’t have a great experience. I reached out to customer support via email and am awaiting a response.

Reason I chose this business:

I was referred by my son to purchase with PerPay and it’s the best thing I’ve done.

Reason I chose this product:

I chose products I was interested in having.

Service
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Thanks for your feedback! We're running a fall referral promotion through Nov. 14th - if you re-post your review on socials with your referral link and #PerpayGiveaway, you could win up to $5,000 cash (in addition to our "Give $100, Get $200" referral program). Details here: https://app.perpay.com/referrals/

Thumbnail of user victoriam1618
Ohio
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

While it's super easy to get approved for anyone who's credit isn't good the products are mediocre. The interest and shipping rates are crazy high! If you can use another avenue I'd recommend that.

The agent was nice and informative

Reason I chose this business:

Couldn't get approved else where.

Reason I chose this product:

Seemed to be good

Service
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Victoria, thank you for taking the time to share your experience. We're glad to hear our agent was able to assist you! Our prices reflect the convenience of our zero-interest, zero-fee buying experience, and our prices are consistently reviewed to ensure we are presenting the best options to our members. We encourage our members in choosing the best option for their financial goals. If you have any questions or concerns, please don’t hesitate to reach back out to us at hello@perpay.com.

Thumbnail of user kerryf240
Massachusetts
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

I have bought an end table, coffee table, and vacuum from per pay and I am absolutely in love with them. The quality is amazing. Easy to assemble. Boxes are heavy so be warned lol. I love that I was able to transform my living room with the furniture into a room I love to be in

Reason I chose this business:

It comes right out of my paycheck. Easy and convenient

Reason I chose this product:

I just loved the way they look

Quality
Thumbnail of user earlk90
Kentucky
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I tried it and loved it. I was able to get the TV I wanted and did not have to do RTO and pay 3X the price. The pricing is fair. Some items the weekly is a little steep but you do not have to pay out in 2 years like RTO and this is not a lease you Own. Support is awesome and if your Employer is not listed and you can setup multiple accounts in direct deposit get over to PerPay they are a good company

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Thanks for your feedback! We're running a fall referral promotion through Nov. 14th - if you re-post your review on socials with your referral link and #PerpayGiveaway, you could win up to $5,000 cash (in addition to our "Give $100, Get $200" referral program). Details here: https://app.perpay.com/referrals/

Thumbnail of user derrickam2
Kentucky
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

By sharing my experience on social platforms and giving people the opportunity to enjoy the joy of enjoying the items while making small affordable payments

Reason I chose this business:

Building my credit

Reason I chose this product:

Been wanting to get these items but could not afford right out so I appreciate the opportunity to enjoy the item while making affordable payments and build credit.

Quality
Thumbnail of user donteb29
Washington
1 review
1 helpful vote
  • Send Message
July 21st, 2024
Verified purchase

It was all good until I had about five or six payments left on my original order and tried to make another order and they declined me when they still have access to my job. Help me turn in pay stubs. Just don't understand it.

I don’t like that you can’t call and talk to anyone and it was no help. No one can explain to me why I had five or six payments left and couldn’t place another order even though they still had access to my banking. My job information had me turning paystub no one can explain to me why I couldn’t place another order with only five payments left.

Reason I chose this business:

I thought it would be a good choice

Reason I chose this product:

I like the products that they have

Service
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Donte, we're sorry to hear about your experience. Please note that due to a high volume of customer outreach at this time, we are directing all inquiries to our live chat or email at hello@perpay.com. Please reach out to our customer service team so we can assist you further. Thank you!

Thumbnail of user poohl
California
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

So far I seen my credit improve Using this App Everything I order I received in the right time frame
I love how I don't have to worry about remembering to make a payment because it automatically comes out of my paycheck & I really love that I feel like everyone should convert over to how perpay does it Very easy To set up direct deposit Love perpay HAVENT had not one problem maybe the item not being in stock but i choose something else when that happens I've seen my limit increase Tremendously

Reason I chose this business:

Improve my credit

Reason I chose this product:

I liked what I seen so decided to take a deeper look

Quality
Thumbnail of user myrnad44
New York
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

I love the fact that you can shop
And pay over time You tend to have the same product overs and over again you should email
When new products arrive
And I waited four years for the card never received any notification

Reason I chose this business:

It’s a great way to pay over convenient methods of paying

Reason I chose this product:

It was hard to locate I found it on the website

Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Myrna, thank you so much for your feedback. We’re glad you love the flexibility of shopping and paying over time with Perpay! We encourage you to keep an eye out for our bi-monthly emails highlighting new products added to the site. In regards to the card, a member of our team has reached out to you with more information. Please reply to that message or reach out to us at hello@perpay.com so we can answer any further questions or concerns.

Thumbnail of user janayb19
Georgia
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

The services are great the only problen is sometimes the credit card acts a little wacky with declining transactions then you have to wait 8 hours to try to use it again

Credit card problems take entirely too long to resolve

Reason I chose this business:

They have a partnership with my employer

Reason I chose this product:

Great prices fast delivery

Service
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Thanks for your feedback! We're running a fall referral promotion through Nov. 14th - if you re-post your review on socials with your referral link and #PerpayGiveaway, you could win up to $5,000 cash (in addition to our "Give $100, Get $200" referral program). Details here: https://app.perpay.com/referrals/

Thumbnail of user rubyh340
Illinois
1 review
0 helpful votes
  • Send Message
November 7th, 2024
Verified purchase

I absolutely love the PerPay concept and how it just works! Paying via the payroll is genius and it helps consumers stay on top of their credit. I love it!

Reason I chose this business:

Simple and effective way to have what you need and pay without thinking about it via the payroll.

Reason I chose this product:

The products are quality and a necessity.

Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Thanks for your feedback! We're running a fall referral promotion through Nov. 14th - if you re-post your review on socials with your referral link and #PerpayGiveaway, you could win up to $5,000 cash (in addition to our "Give $100, Get $200" referral program). Details here: https://app.perpay.com/referrals/

Thumbnail of user arniceb
Tennessee
2 reviews
0 helpful votes
  • Send Message
August 5th, 2024
Verified purchase

The steps are easy to take when placing the order and I normally receive my packages on time if not, I always get a notification letting me know that it's going to be late

Reason I chose this business:

Family friend

Reason I chose this product:

Need home appliances

Quality
Thumbnail of user erikam504
Tennessee
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

I love using Perpay! I get top of the line quality name brand products delivered to me quickly. The prices are fair and the it is very convenient to have the payments taken directly out of my check. In no timr I am able to pay off the balance. I use this at Christmas time and I am able to buy gifts for many people that they love.

Reason I chose this business:

Easy to use and convenient.

Reason I chose this product:

These are name brand in demand products.

Quality
Thumbnail of user bettys1058
New York
1 review
0 helpful votes
  • Send Message
July 3rd, 2024
Verified purchase

Everything that I have ordered from this site has been #1 products. Everything comes to me in a timely manner. I would recommend Per Pay to anyone that may be interested or has questions about the products.

Reason I chose this business:

I like that it comes directly from my payment from my job.

Reason I chose this product:

I needed the products that I have ordered and received.

Quality
Thumbnail of user danp1487
Massachusetts
1 review
0 helpful votes
  • Send Message
September 10th, 2024
Verified purchase

Incredible as always. I've always enjoyed shopping here. Looking forward to making future purchases.

Reason I chose this business:

Convenience.

Quality

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Perpay T.
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4.1
660 reviews
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