• Marshalls

Marshalls

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Overview

Marshalls has a rating of 2.4 stars from 195 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Marshalls most frequently mention customer service problems. Marshalls ranks 696th among Discount Shopping sites.

  • Service
    37
  • Value
    35
  • Shipping
    25
  • Returns
    25
  • Quality
    29
Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
0
Negative
7
14
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How would you rate Marshalls?
Top Positive Review

“Good deals.”

Jan K.
9/30/16

Yesterday I saw a $2000 bag with $550 clearance tag! You never find that kind of deal online. Maybe if you actually go to an outlet? Although I wish they display them more carefully so that it doesn't get small scratches.

Top Critical Review

“Bad experience”

Rahat N.
10/24/24

I bought a shirt that cost me$25.i wore once and some buttons fell down.I went to return in Orland Park location she refused to return. Very bad attitude,she said you have to check all buttons before buying shirt.

Reviews (195)

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Reviews that mention popular keywords

great prices (11) love shopping (4)
Thumbnail of user tammyw15
12 reviews
56 helpful votes
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May 4th, 2022

I love buying from their site. They offer some of the best deals that you will find online and at very fair prices.

Products used:
Shirt.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anonymousa1479
1 review
0 helpful votes
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July 31st, 2022

Jasleen told me were the juniors section were because she is great and I am very small and need that!

Service
Thumbnail of user carlav90
1 review
1 helpful vote
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May 3rd, 2022
Verified purchase

I was just in the Manchester CT store and Ashley and the manager, Lissette, were so unbelievably rude and condescending to me. I had a return AND a receipt for both things I was returning. Ashley, the associate, kept
Saying I used the lipstick. It was on clearance and I made sure to ask that it could be returned when i was purchasing it. They were VERY CLEARLY NOT USED but Ashley made it seem like I used it. She calls the manager, Lissette, over and she then starts telling me I used it! It was notched but clearly not used. Lissette then proceeds to THROW the package on the counter and says lots for everyone to hear " give her her money back but throw it away cuz she used it." I was in complete shock! Then I try to return a pair of pants I paid $
Pair of pants I paid $12 for. The same 2 people accused me of trying to return something not on the receipt. I paid $12 but they ended up returning it to me for the price on the tag...$16.99. So I was being honest about paying $12 but they didn't want to believe me so they returned it without a receipt for $16.99. So TWICE they both accused me, in not so many words, about either stealing or using a product and trying to return it. I'm not aware tho of a new law that says you can't return something if it's been used? So why would that have mattered anyway? I just couldn't believe the third degree I got mostly from the associate, Ashley and then from the manager Lissette! I'm still in complete and total shock about how they treated me. I've never been so embarrassed and I walked out pissed but crying. Over a $4 pack of lipstick they said I used. Don't put things on clearance and accuse people of stealing if they need to return it.

Service
Value
Returns
Quality
Thumbnail of user frankieb12
8 reviews
2 helpful votes
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March 16th, 2015

I love this store, so many dresses, tops, shoes, OH MY. JUST ABOUT ANYTHING I WANT AND MORE. A lot like TJ Maxx. Could spend hours there.

Thumbnail of user qiangc
9 reviews
3 helpful votes
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December 21st, 2017

I was bought 9pices watches in jomoshopthe reason is trust it and good service and very good price for every one pice of watches.

Thumbnail of user mayumip
6 reviews
8 helpful votes
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May 31st, 2016

Cheap products but you get what you are paying for. Do not expect a great quality

Thumbnail of user charlesb143
2 reviews
3 helpful votes
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June 30th, 2016

I couldn't care less about what is in style. I get great items for a song & dance

Thumbnail of user janicem23
9 reviews
0 helpful votes
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August 12th, 2015

They have good variety and some great stuff but they will run out of sizes

Thumbnail of user ljj1
10 reviews
17 helpful votes
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August 16th, 2015

This is one of my favorite places to find great items with great prices.

Thumbnail of user meganh19
5 reviews
2 helpful votes
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Thumbnail of user varenh
13 reviews
5 helpful votes
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August 20th, 2016

THE STORE LOOKS TO MUCH LIKE A THRIFT STORE AND IT NOT CLEAN AND THERE IS NEVER NO ONE ON THE FLOOR AND THE DRESSING ROOMS ARE A MESS AT TIMES,,,

Thumbnail of user spw
21 reviews
3 helpful votes
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August 7th, 2016

I love Marshalls always have but i never have shopped online
Only in local stores

Thumbnail of user kathyk47
8 reviews
14 helpful votes
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February 1st, 2016

A little higher priced than most discount stores but I usually find something good!

Thumbnail of user soniaw6
26 reviews
17 helpful votes
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September 24th, 2015

They have a lot of nice shoes and clothes here. I love this store.

Thumbnail of user bevj1
20 reviews
12 helpful votes
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September 14th, 2015

Marshalls has great prices on all types of merchandise.

Thumbnail of user leahd14
6 reviews
2 helpful votes
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May 11th, 2016

Love Marshalls you can always find wonderful gotta

Thumbnail of user deissep
6 reviews
14 helpful votes
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August 27th, 2015

Always reliable and credible merchandise! Keep up the good work :)

Thumbnail of user janiof
1 review
10 helpful votes
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December 7th, 2017

Lojas amplas, qualidade no atendimento e diversidade de produtos. As localizações das lojas também são fáceis de encontrar, a separação dos departamentos internos são bem feitos, pois os corredores são separados por marcas de roupas o que fica muito fácil a procura.

Thumbnail of user beatrize18
1 review
0 helpful votes
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January 29th, 2023
Verified purchase

Compre un blazer y el primer día que lo use se desvivió de la parte de atrás tenía el ticket y la etiqueta las personas que me atendieron dijeron que no podían regresarme el dinero porque la etiqueta no pertenecía a ese artículo les dije que por un error de ellos yo no iba a agarrar mi dinero por un error de ellos, me contestó que la siguiente ves me fijara que la etiqueta perteneciera al artículo que estaba comprando le contesté ese es el trabajo de ustedes, pero no va haber siguiente ves porque no vuelvo a comprar en esta tienda

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulab24
9 reviews
39 helpful votes
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April 3rd, 2015

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