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Masslocksmith Reviews Summary
The company appears to struggle significantly with customer service and reliability, as highlighted by multiple reviews expressing dissatisfaction with unfinished work, lack of communication, and unresponsiveness. Customers report feeling misled regarding the company's local presence and express frustration over delays and inadequate cleanup after service. While there may be potential for quality work, the overall sentiment leans negative due to the perceived lack of professionalism and support. Addressing these concerns could enhance customer trust and satisfaction, ultimately improving the company's reputation in the market.
This summary is generated by AI, based on text from customer reviews
I have never had to write a bad review before, but avoid this business. I overpaid for work that was not finished because a part was needed. Thought he was local so trusted him. Called, left messages, months later still no return visit and work not finished. Never returned ANY of my messages and doesn't answer phone. Reported them to BBB and found out they weren't even local. Didn't clean up after themselves and didn't seem to know what they were doing because it took them hours to do the work they did finish.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members