MATCHESFASHION

BUYED 2 BOOTS
ONE WAS DIRTY
OTHER WITH A SEAM INSIDE
THEY SAID IS NOT THEIR FAULT
Look seam inside shoe of 2 cm in chelsea boot sole
Difficult to saw before trying because chelsea boot are thinner in ankle
And other one dirty
I cut my feet and they said is not their problem
Vary sad
Is possible that who made packages and quality control did not saw that!

UNBELIEVABLE
ALSO THE SECOND PACK ARRIVED WITH SHOES DIRTY AND WITH PROBLEMS
ALWAYS BLACK POINT IN THE SUEDE TAN AND THE DARK BROWN HAS PROBLEM IN THE SUEDE LIKE IT WAS CUTTING WITH A CIAPPET
ANOTHER PHOTO FOR YOU
THE last pictures shows that there is a sign in the same point where in the last order i find and cut my feed
So is not as they said not responsability of common project but was a problem that this model of shhoes has

I purchased some Fendi earrings (almost $500) and upon arrival one of the earrings was tarnished. I immediately notified Matchesfashion.com. I asked if there was an opportunity to exchange for another pair. I was asked to send pictures of the earrings, which I did. I was told that a decision would be made within 48 hours and someone would contact me at that time. 48 hours went by - no response from Matchesfashion.com, 72 hours went by- no response, 96 hours went by- no response, 120 hours- no response, 144 hours went by- no response. Only after I contacted Matchesfashion to hold them accountable to ME as a customer did I hear from them. They acted as if I was bothering them, and said that they wouldn't be providing a monetary credit or refund and that I need to return the item. I HIGHLY recommend that you don't purchase anything from this retailer. They don't value customers, they aren't customer service focused, and they sold me tarnished earrings without trying to make it right. I don't ever plan to purchase anything from their site going forward.

They are phenomenal in both delivery and commitment to service. Awesome place to shop! Thank you Matches for being the best

I almost didn't order my item because I saw the bad reviews but I got my order lickety-split in CA faster than most e-tailers in the States. Loved it!

Purchased sandals spring of 20. They fell apart when I opened the box this summer.

They would not compensate me for the defective shoes.

Maybe the worst customer service I've ever experienced from any vendor in my life.

Matches runs a refer-a-friend programme. I referred my friend who has NEVER shopped with matches at all, and when she couldn't use my referral link we approached customer service for advice.

Their response: "We are sorry to advise that both these referrals are invalid as they do not meet the criteria of this program and have been flagged for gaming".

I have only ever referred one other customer, my brother, and this was in 2019.

Back then my brother and I had the same problem with the referral link not working, and were helped by customer service manager Sarha because the agent assigned was useless. I thought Matches would have fixed it by now and thus referred my friend. How wrong I was to have any faith in this company

When I asked them to explain why we were flagged, they came back 3 days later with this COMPLETELY IRRELEVANT ONE-SENTENCE GEM:

"I have just heard back from our marketing team who have advised that there is no record of (my friend's email address) being referred on the system. Kind regards."

So if my friend's email doesn't exist as being referred on the system WHY WOULD YOU ACCUSE US OF GAMING IN THE FIRST PLACE? It's just so senseless it blows my mind?!

DO NOT BUT FROM THIS COMPANY
DO NOT BUT FROM THIS COMPANY! THEY WILL STEAL YOUR MONEY AND TIME!

I ordered a few months ago a pair of gucci princetown as I liked my previous ones so much (bought my previous ones straight from the gucci store) but this time I thought why not online? After I ordered them online the shoes arrived and I thought yay lets wear them, after not even joking 4 minutes with a protective layer the front of the shoe (wooden material) just broke off? I have never seen something like this? I contacted them straight away and returned the shoe! They promised it wont take longer than 3 weeks... well its been now 8 weeks and during the waiting time they nearly ignored all my messages! Had to contact my credit card company trying to get back my money... today after these 8 weeks they finally got back and said, they wont give me a return? And that they will send the shoes back? Now I'm sitting here thinking, you guys left me in the dark for weeks, ignored me, sold me a faulty product and you wont even refund me my money? I bought the shoes back then to wear in summer as they are slipper? I do not need them especially a faulty shoe for this price nearly £500 to wear in winter now? I JUST WANT MY MONEY BACK!

So if you consider investing in such an expensive shoe please please go to Selfridges or directly to the store but DO NOT BUY FROM THEM

This doesnt look like a
NORMA KAMALI jacked does it? No, thats because its not.

Emailed Feb 24,2021, 6:27 PM - letting them know that the item that was received was incorrect and my item was stolen along the way

Feb 24,2021, 7:08 PM - emailed with photos and proof of wrong item

Feb 25,2021, 3:41 AM - from matches fashion "Thank you for your prompt reply.

Having received the images you kindly sent, I can confirm these have now been forwarded for the attention of UPS for assessment.

Please note, it can take up to a few working days for a review to be completed. "

Emailed them again Mar 2,2021, 9:54 AM - to followup, no response

Phone call march 3rd - this will be escalated... didnt hear from them

Emailed Mar 4,2021, 11:37 AM - any updates?... no response to the email.

I called them twice more since then and now they are telling me it could take a month to hear back from UPS on the investigation.

This is stealing, they should deal with UPS, its their carrier and their fault. This is crazy, refund my transaction immedately.

Goods arrived damage, took a week to respond and offered next to know compensation. Shocking service!

I've ordered from them many times and I love how fast the items ship to the USA and the returns are easy. Always beautifully wrapped as well!

No money refunded. No reply. I I send a lot of e mails! In real no refund. It should be a credits but there are NO CREDITS

I have been a customer of matchesfashion.com. The site has a lot of nice product on sale. I have had no problem in the past with purchasing from them but it was an uncommon story today.
The item ******* Burberry cap went on sale 40% on July 3,2020 at 12:30 AM (MDT) which brought the price to $168 USD instead of $280 USD. I had the item in the cart but I was too tired to get out of bed to dig out my credit card. I waited until this morning. It was a mistake. The item in my cart was no longer 40% off. Yet, the product listing page still listed 40%. I have the screenshot as proof. There was pricing issue. I contact customer service. After waited for 40 minutes, the agent, Sarah, advised me that the item was not on sale. It was the web error, and the issue had been flagged. She refused to honour the price.
A commercial website had the technical difficulty, and they were not aware of the issues. They frustrated me with the situation. I don't think I will shop here again.
So, please check your credit card statements when you shop at this site. With the glitches they had, you might end up paying triple for the item.
I don't recommend shopping on here.

Update (12 hours later): after the sweet talk from the floor manager, Alex, I got an email from an agent with the information that I already got from Sarah. Basically they want to blame on the technical issues and dishonored the discount price. I quoted the content of the email below.
"Dear Sam,

Thank you for contacting MATCHESFASHION.

Upon checking our system, I can see that the correct price for the Burberry Cap is USD $320.

Please be kindly informed that all prices are subject to change depending on our internal pricing plan and items can be excluded from an on going sale.

We sincerely apologize for the disappointment this has caused and thank you for your kind understanding.

Hope you have a wonderful day:)

Kind Regards,

Irene
MyStylist Assistant"

Terrible customer service.
My problem is not resolve for 3 weeks.
Instead of 3 items I received only 1.
Is not recommended! For sure...

Fast professional service good quality cheap discounted prices i bought valentino belt excellent condition

Customer support is always polite and answers straight away. Received my authentic Triple S sneakers in 4 days. Loved the packaging!

AVOID THIS COMPANY LIKE THE PLAGUE - They have stolen £650 from us stating that a product was worn - Which it wasn't. I cant stress this enough - avoid avoid avoid.

Worst customer service I canceled my order and requested my refund from last month till now no refund

I've purchased Versace sneakers from the company in June 2019.
The gold plated hardware literally fell off the item on the third day of wear. I have photographic proof of what happened. After many attempts to contact the company (including sending many costly mail correspondences), they've agreed to accept the item for repair. After that, they were not responding to any requests from me and when I got an answer, it made no sense at all. Matchesfashions keep dragging the issue longer and longer and just simply kept ignoring me.
It took over 3 months to get the merchandise back.
When I returned it I took pictures of how it was mailed back for repair.
When I got the so-called "repaired" product back, it was something absolutely unbelievable: the footwear was covered with glue residue all over and dirt, the second pair (from the original packaging) of the Versace shoe laces was not in the shipment. The gift box was completely trashed. Most importantly, the Gold plated hardware fell off again on the first try! I
T definitely looked like someone wore the sneakers for a while, before they were returned to me. Otherwise there were never repaired or repaired by someone without any knowledge of "how to repair the footwear". I
Contact them again. I, again, spent a lot of time putting all the proofs together. Hey got back to me almost a month later and only after I demanded answers. At that point I was 6 (!) months into this fiasco.
The response from Matchesfashion rather shocked me. They stated that the item repaired was shipped to me in a better condition than it was when I mailed it back. That was complete dishonesty. I requested a proof of their claim, after all, at that point they were basically calling me a lire. No proof of their claim was ever produced, because it simply doesn't exist. I suggested that MATCHESFASHION fashion credits my account with 50% US Dollar value of then total I paid for the item towards future purchases and for what they've put me through, but I have never heard back. I honestly do not understand why they've treated me with such complete disrespect. I have been a very loyal customer and have spent a lot of money with them to date.
Perhaps, international consumer standards commission would like to re-view this matter?

Instead of going to Fendi direct, my partner and I thought we would try Matchesfashion.com as the £500+ trainers she wanted to buy me were £30 cheaper. Here the review of our unpleasant experience.

I successfully placed an order on 15th January for two pairs of trainers and received order confirmation email. The next day they cancelled it without giving a reason. When I called to see why, they told me it was probably due to my Amex card being declined. Well, that was not the case because I could see the transaction on my statement as the payment went through.

They told me to place an order again, so I placed another order using a different VISA card and got the email confirming the order. Looked at my bank statement and another £791 was debited from my card by Matchesfashion.com. Then an email asking for photographic ID documents arrived.

In this day and age when ID theft is a major problem and a real threat with so many companies being data breached, Matchesfashion.com should not be asking customers to send such documents over the insecure email. Surely I was only buying two pairs of trainers, not applying for mortgage. In fact you have to be crazy to send your passport or driving licence to someone who already has your credit card details, home address and email details, even if they claim they will delete the document upon verification. Deleting a document does not mean it cannot be recovered from the email and from wherever it is saved during the verification. To help retailers card verification the card industry has introduced 3d secure technology, which Matchesfashion.com does not seem to be using, which in itself is a big minus for customer shopping experience.

Naturally I told them I was not comfortable sending my ID but have attached my Barclaycard statement showing the Matchesfashion.com debits to my credit card. I also told them that if ID is a problem I am happy to collect and pay from their store in person.

The next day they cancelled the order as my card statement was insufficient ID and emailed me to say they are unwilling to help and send the items to store for me to pay and collect. After so much wasted time, now my card is blocked with £1582 of debits for up to 5 days, luckily not an issue as I have a large credit.

I guess this is what happens when your business grows and you stop caring about customers. Needless to say I will not be shopping at Matchesfashion.com again. Shopping experience and customer service Ruth and Tom Chapman would be ashamed of if they knew it was happening at their online store.

I purchased a purse from them and received an EMPTY PACKAGE!
I contacted them and thinking with the pandemic being hard on everyone; I really don't care whether there would be a refund or a re-shipment and tried to be as nice as I can.
However, they said they had checked the CCTV with only ONE picture sent to me, confirming that the retailer has packed the item. While from the image you can see, there is a banner/sealing tape with their unique pattern. It is apparently from another box, which I have no access to and cannot fake it. But since I am an honest person, telling them that the package arrived intact, they have no reason to refund or ship the item to me again! Although I checked someone's article, her story goes like: MatchesFasion refused to refund her because the box is not intact.
This is the part I am angry about the most. They are suggesting I am lying by taking the purse and then scamming them.
Last but not least, I also think they are doing this to me because I am Asian and clearly come from China, as they suspect that I won't be able to dispute orwrite reviews?
That's it. All I want is to urge everyone to be very very cautious when placing an order with them.
Edits at 6.41pm on 06/16/2020
SO I took a careful look at the package box. I realized that it was opened. The way it fakes to be 'intact', is that, some opened the box by tearing the cardboard sealing, took away the item. Then, he or she retapes it with a "DHL Repacked" tape on it. AS A RESULT, it arrives intact, or the person who took the item frame me to be the one scamming the merchant. However, the merchant stated that they are NOT going to contact DHL starting an investigation whatsoever (they probably won't reply my email starting from now), so, I maintain my initial rating.

The worst customer service I have ever experienced. NEVER EVER WILL I PURCHASE FROM THIS COMPANY AGAIN!