• MayoClinic

MayoClinic

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Overview

MayoClinic has a rating of 1.7 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. MayoClinic ranks 536th among Health Information sites.

  • Service
    25
  • Value
    20
  • Shipping
    4
  • Returns
    4
  • Quality
    17
Positive reviews (last 12 months): 0%
Positive
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Neutral
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Negative
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How would you rate MayoClinic?
Top Positive Review

“I would never go anywhere but Mayo Rochester. Been a patient there for 30 years.”

Nancy A.
8/19/22

I always know when I go to Mayo I am getting the best most advanced care possible. The doctors have coordinated my care over multiple issues and show true compassion and caring. I will never go anywhere else,

Top Critical Review

“Killed my husband. Killed my father. Killed my son.”

Jane D.
8/18/22

I don't even know what to say. We're not made of money. We can't afford to see dozens of doctors in multiple countries and run every test imaginable. They made a series of mistakes that led to the death of three great men in my life that could have easily been avoided. This place is dishonest, disorganized, greedy, and cold. I should have trusted my intuition. It was screaming at me to leave and go somewhere else. "But it's Mayo Clinic!". Everyone "knows" how great Mayo Clinic is. Maybe I should have mortgaged the house and traveled for their care. Now I'll never know. These last 3 years have been hell. I feel absolutely destroyed. I feel like my soul has been ripped from my chest. I wonder if these doctors take the Hippocratic oath as a joke, just so they know the best way to $#*! all over a person's life at the weakest point of his life. This place is an absolute disgrace. DO NOT COME HERE.

Reviews (68)

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mayo clinic (27)
Thumbnail of user titiw
New York
1 review
4 helpful votes
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November 20th, 2019

Gianrico Farrugia, M. D.
President and CEO, Mayo Clinic

I only now see straight to give you a feedback on my journey into your hospital. First of all, when I went there traveling from NY, was no doubt in my mind that I have a mitral regurgitation and secondary pulmonary hypertension. I just need to read the results of my electrocardiogram to released that.
What is outrageous is that your institution knows that Pulmonary Hypertension is not cure, and even your Drs knowing that is being caused by Mitral Valve regurgitation(leaking of the mitral valve that allows backward flow of blood into the left atrium) and a repair or replacement of the valve can reverse my initial or even reverse my pulmonary hypertension they decide to totally ignore.
If is any chance to prevent a progression of a pulmonary hypertension that is mild now and totally reversible at your Drs hands I know already that I just will die, any $#*!ed know mild increase in cardiac filling pressures is the cause. My concern besides survive of course is not the size of the problem, mild or advantage, but the reason that my hypertension could be cured.
Nothing will be never done until I have a heart failure and don't need to be a genius to know that even at this point I get the surgery done and be a success my pulmonary hypertension will kill me anyway, for being to late address.
How you call yourselves the first hospital in the Country when something like that is happening?

Leticia Whaley

Thumbnail of user alyshay1
Maryland
1 review
1 helpful vote
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March 18th, 2021

I had a tele virtual appointment with mayo doctor Dr Sandu in which i had a question about an imaging i sent them in advance. During the visit i was told the radiologist will review and dr Sandu will call back.

I get a bill in which i was charged for review of 5 years worth of imaging, a hefty bill.

When asked why i am being charged for reviews of prior imaging, i was told the doctor deemed it necessary. I had a concern especially if i will be charged for it. I was told the Dr Sandu had informed me that there will be charge for outside imaging. I told them that is not correct. It was not conveyed in any way that each review of labwork will cost money.

Their leadership has already denied my request to fix the charges. Its unfair charge and i want to know where can i take this to get further assistance. Their leadership is one sided based on my experience and Will not recommemd mayo clinic to anyone i know.

I have proofs on what i wanted them to review. The dr said she will call back to discuss once radiologist completes review. She never called back. She also did not inform me that i should expect a message in the portal which i had no clue about. She never called and sends me a message in portal and expected me to check the portal.

She wrote in her clinical notes that she will have her assistance send me some brochures which were never sent.

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Thumbnail of user davids2244
Michigan
1 review
8 helpful votes
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June 2nd, 2019

After living with facial pain for years I made an appt with the Mayo. The Mayo requested all records to be sent ahead for their review. Dr Britton saw me the first day. He asked a few questions and checked my reflexes. Then told me I was in the wrong department and that I should see Dr Reid in the dental department. I waited a day and a half in hopes that Dr Reid would have an opening but was not able to see Dr Reid I then received a phone call from Dr Reid, we talked for about 10 minutes and he told me he would do everything he could to help me. After a week or so I received a letter from Dr Reid declining services. After pleading with the Mayo for a face to face appointment with Dr Reid, I received a letter stating that I'd been examined by Dr Britton, and that Dr Reid had Reviewed my records. And that Dr Reid felt he could not help me, And the Mayo asked that I not call back.
Dr Reid never saw me for an exam and made his decision not to see me based on written information provided to him by other providers.
Dr Reid and Dr Britton are the two most uncaring Drs I've met. And the Mayo should be ashamed to let these two Drs practice medicine under the Mayo name

Thumbnail of user hopei10
Florida
1 review
0 helpful votes
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February 3rd, 2021

They the dum*est muh fukkahs out here done waste 45 minutes of my time. How I called you and you send me to 3 ppl to then tell me to go to the obgyn. Why couldn't the first ret*rd tell me?

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Thumbnail of user matts1265
Arizona
1 review
2 helpful votes
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April 12th, 2022

Dr. Wolter and his office have been nothing but a disaster and treated my wife like she was just cattle in the heard. First it was near impossible to schedule the first appointment and then my wife had to wait 4 weeks for her appt. She ended up having to be admitted for a separate issue at mayo so they rescheduled while she was at the hospital which took her demanding a urology Dr. to come see her because the Urology schedulers told the nurse they couldn't schedule a time. She was then rescheduled 4 weeks later only to get a call the day of her procedure that they would need to reschedule because Dr. Wolter, the anesthesiologist and his team missed a medication that she has told them MULITIPULE times she was taking. Every time she scheduled, when she was in the hospital the 6 Dr.'s that came to see her were told each time and charted it. My wife has had a permanent catheter in her since February! They even had to replace it at one point because of bladder infections that were starting to happen. Now she gets a call 45 mins before her appt that they want her off this particular medication for 5 weeks before they will reschedule! Which means more discomfort, possible infections which who know what damage that will create. They what excuse they will give to push her appt again. Mayo Clinic and Dr. Wolter do not care about their patients. I will also be filing a complaint with the Arizona medical board and state of Arizona. Seriously if you value your health Mayo Clinic and Dr. Wolter are NOT the people you want helping your loved ones.

Thumbnail of user marks1483
Turkey
1 review
9 helpful votes
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June 15th, 2019

They are rude and incompetent in general. They give you a run around and you get different opinions from physicians within the same department

Thumbnail of user annes951
California
1 review
4 helpful votes
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April 11th, 2021

I had the most traumatic experience of my life at the Mayo Clinic. I was there for endometriosis and gastroparesis when i was 18. They didn't agree with my request for a hysterectomy, but scheduled it. The night before after doing all the prep they decided not to. I had a serious pain flare (a multiple times a day occurrence) where my face turned ashen gray and I couldn't sit or stand. My mum took me to the Mayo ER. They gave me Percocet and dilaudid, and I fell asleep. My mum stepped out of the room for a phone call with my dad and they wheeled me off to the psych ward. They wouldn't tell my mum where I was. My dads a lawyer so he had to call with POA, luckily already something we had done. Then they made it extremely hard for them to get me out. My dad had to get ahold of a board member. The entire time I was crying in a psych ward room and they told me my parents didn't want me and weren't going to get me. I was there for hours under this guise, and they took my clothes and belongings. This was the most traumatic experience of my life, and I do not support the Mayo Clinic.

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Thumbnail of user janes792
Germany
3 reviews
2 helpful votes
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May 9th, 2020

Good Comms. Ready 2 resolve issues promptly. Happy 2 deal with again, very happy with product, and delivery was fast. Definitely recommend

Thumbnail of user michelleb1686
Ohio
1 review
2 helpful votes
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April 29th, 2020

Why would the male clinic allow anyone to break their own policies by letting anybody in during this time without a mask? Shame on you

Tip for consumers:
Research policies and procedures and ensure that the hospital will enforce them?!

Products used:
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Thumbnail of user travisg223
Minnesota
1 review
4 helpful votes
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June 4th, 2022
Verified purchase

With every bill, I fail to see how they can call themselves "non-profit." They cost 3x as much as any other hospital. The care should be better than, right? Nope. Worse actually. It takes forever to get any test done. Competition across town has no problem getting it done. With Mayo the results often come back once the illness has passed.

I have health insurance, but it's hot garbage. Here's what I've paid for some of my care in the past:

I got salmonella poisoning. Visited urgent care, and was told to wait it out. Went back the next day bc I was getting dehydrated. FINALLY got them to take a stool sample. Results took five days to get back. It was too late. I was feeling better by then, and all the care was pointless. They then sent me an $800 bill. Yay.

Got told by the nurses line to go to the ER when I had norovirus bc they were worried it might be appendicitis. So I get there, and apparently was an inconvenience. The doc felt me for two minutes, and said I was ok. I get they're understaffed, I don't need to be treated like a king. However they billed my insurance $1500 for this?! HOW is that that much? Again I don't mind if you glance me over quickly, just don't bill that much for that little of care. My insurance paid maybe $30, and I was stuck with the rest.

If I could schedule a visit with my doc sooner than three months, I still wouldn't because those are $500 now apparently. I can get a visit AND x-rays for $200 LESS across town.

Colonoscopy? $7,000 UHD charges $3000 and is a much better experience.

They like to gloat about themselves more than a wall at Five Guys. Apparently they're "the best hospital" but I just fail to see it. After burning through my life savings, I'm no better than where I started on my digestive issues. Life is getting hard because of it, and I have to stop because I'm out of money. These guys are a beacon of greediness in the already in-affordable world of healthcare.

Thumbnail of user melindal105
Ohio
1 review
4 helpful votes
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November 26th, 2020

I moved to Minnesota (MN) to go to Mayo for a rare form of blood cancer. Where I'd lived, the doctors didn't know how to help me. During the shutdown in March 2020, Mayo abandoned me and all their patients even though the MN governor said that the chronically and severely ill were to still get care (the other health systems in MN didn't do like Mayo). When Mayo reopened, I was told they wouldn't give me the care they'd promised and I would die as a result. Mayo has a reputation among the locals (laymen, doctors outside of Mayo, and gov't officials alike) as only caring about profit. Because they shutdown totally and "had to" take care of poor people with Covid-19, they lost a lot of profit for 2020. My insurance didn't pay well, so they decided to let me die. When I complained, Mayo retaliated by permanently banning me from their clinic. So I complained to the state and was told by the MN Dept. of Health (MDH) said that Mayo's actions were "morally wrong," but legal under MN law. They can abandon patients, neglect patients even if they hurt or kill them, and ban patients permanently. I was told by MDH that Mayo was known for turning away patients and neglecting them; especially if they had gov't insurance like Medicare. When I talked to the Office of the Commissioner of the MN Dept. of Human Services, they told me Mayo is known for arbitrarily banning patients. No one I've met in the last 11 months in MN likes Mayo and I don't blame them. I moved over 2,000 miles and spent money I didn't have for nothing. Stay away from Mayo unless you want to waste your time and money and risk death from neglect. They're horrible. Their ethics really are in the toilet (as doctors outside the Mayo health system have told me).

Thumbnail of user hihillaryhi
Minnesota
1 review
2 helpful votes
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March 30th, 2023

Statins are poison...a stubborn Mayo Doctor put my father on Statins, over 20 some years ago with no history of heart disease or diabetes. My Dad had problems from very start, muscle cramping and weakness. Mayo Clinic Doctor refused to take him off...just put him on different statins. Now on atrovastatin 20mg.

My Dad has statin induced permanent/ and or adverse condition could be directly linked (Documented Studies) to statins:

1. Hearing loss
2. Dementia
3. Can't speak full sentences/Difficulty in speaking
4. All over muscle atrophy
5. Difficult breathing/on oxygen last hospital stay first time ever
6. Can barely walk
7. Dying Liver
8. Non functioning Kidney
9. Frequent urinary infections that land him in the hospital
10. Gastrointestinal bleeding that land him in the hospital
11. Now Heart Problems
12. Shakes, constant fatigue

Mayo Clinic Dr. refuses to take him off of atrovastain 20 mg, even after family request.
Mayo Clinic Dr said no.
Statins are killing him and robbed him of 15 good years.

They took a perfectly healthy non-overweight man with just "pharmaceutical company determined" high cholesterol levels, poisoned him, turned him into a frail old man and robbed him of 15 years of his life.

My Dad's parents lived without statins Father 91 and Mother (over weight) 87 with diabetes and both could run circles around my frail Dad.

Statins are killing him and Physicians need to wake the hell up!.

Same goes for all Cholesterol lowering drugs...poisons.

Mayo Clinic/Mayo Clinic Medical School/text books & physician continuing Education, research hospital receives bulk funding from the Pharmaceutical Companies, NIH, Bill & Melinda Gates Foundation. Etc.

Mayo Clinic's former CEO was also simultaneously on the Merck Pharmaceutical Board of Directors. Both former Mayo Clinic CEOs support the World Economic Forum as Health Partner Governors.

Thumbnail of user marshac248
Kentucky
1 review
4 helpful votes
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January 21st, 2022

Please do not waste your time on going to the Mayo Clinic, actually any locations. I went to the Rochester location. I had an absolutely horrific experience on January 19,22! I went there through the emergency room trying to get the help I needed, as I had a reaction to the Johnson and Johnson vaccine and my platelets were dropping horribly all way down to 16,000. The vaccine had also attacked my thyroid and it was in disarray. I had a blood clot behind my eye and a possible TIA two weeks before I went. I had to work with medical students who did not know what they were doing, and I saw an attending physician for about 2 to 4 minutes, who left me to go take care of other business, and sent her medical student in there to finish for such a major issue that I presented. I offered to stay in a hotel for a week, to be seen by hematology etc. even at a later date. They refused to help me whatsoever, and only sent me home with a steroid, prednisone, of which was in my chart that I was highly allergic to. I have had better care with my family doctor and emergency care centers, than I received at the Mayo Clinic. It was so bad, that the nurse who came in to discharge me, apologized and said that he was sorry that I had such a horrible visit, that they dropped the bomb on me, and said that many mistakes were made on me. The best they could do, was for me to come back on February 8 as an emergency appointment to see hematology. They did not even address the problem I went for with my thyroid as well. Why would I even consider going back to such a quack place? They are extremely overrated. I would not trust any of their care. Note that I never write negative reviews on anyone. I am beyond frustrated and sad about my care there, as I had so much hope. I was sent there by doctors, nurses and very educated individuals, who have always had that thinking that they are the best. I hope everyone that reads this gives this information out. I hope eventually it does hurt their business. Stay local and get the best care that you can in that fashion. We wasted 13 hours up there and 13 hours back, hotel stays, gas and food, but mostly endured unneeded stress. Shame on them! They cannot blame it on Covid either, just major mistakes, and lack of compassion!

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Thumbnail of user georgew97
Germany
2 reviews
2 helpful votes
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November 10th, 2016

Most of all I love their customer support and website convenience for users.

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About the business

William Worrall Mayo, M. D., a frontier doctor, settled his young family in Rochester, Minn., when he was appointed as an examining surgeon for the Union Army during the Civil War. In 1883, a devastating tornado struck the town. Dr. W. W. Mayo called on...

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