Mbenzgram

I ordered an Edelbrock carburetor that they indicated they had in stock. They charged my account immediately. After waiting 3 weeks, I contacted them and they said it was on back order. Waited 3 months and still no carburetor. Had them cancel my order and issue me a refund. Bought the carburetor from O'Reillys. Had it in 2 days! Getting a real runaround from MBGRAM regarding my refund. Would not recommend doing business with them! I'd categorize them as scammers!

I took a chance and ordered from this company because of their reviews and prices. I placed an order in January. I never received any updates about shipment. I reached out and got a quick response every time. I was advised my order was on back order every single time. A whole month goes by and still no package. Reached out and was told I would need to wait another two weeks on top of the month I already waited. I told them to cancel my order. This was in February. Another month goes by and I never receive my refund. I reach out and they told me someone from accounting would reach out. No one reached out. After a week I reached out again and they advised they are barely going to issue my refund. We are almost in April next week. Going to probably have to dispute the charges. I hope you guys shape up.

4/1/2022 - I received a call from the company today apologizing for the inconvenience. While I appreciate the apology they asked me to remove this review which I will not be doing. I just received the refund today as well after over a month of cancelling my order. I find it amusing that there was no communication during this transaction but once a negative review is left, they called and texted me until I answered the phone.

Ordered parts they never had. Told me it was discontinued and never returned my money.
They tell you it's on back order and once it goes past a month they won't answer your calls or emails.

These people are ridiculous. (Particularly Larissa I guess I would say being she is the name on all the emails) Tuner showed (in stock). 1 week later still no tracking # I have asked multiple times what's going on. They say a special order item is out of theyre control a tracking number will arrive in a few days. STILL NOTHING. And now all of a sudden they can't do a return because it is "shipped" but also have to wait a few more days for the tracking number#. (Assuming they can't return it from wherever they special ordered it from) SERIOUSLY. DO NOT USE THESE PEOPLE. They also said in an email it was in stock but yet another email it was special order. I have called more then 15 times with no answer and the only email I receive back are very short and enough to piss you off. (THANKS FOR YOUR PATIENCE) REALLY?

I ordered a set of Toyo proxies R888Rs in April 2022 but prior to my order I reached out to MBGRAM to verify that they were stocked and ready to ship. After they confirmed stock & quantity I placed my order immediately. I followed up a couple weeks later and I was told they were special order and I was advised they will ship 2 to 3 weeks. This went on for over 2 months with me following up every 2 weeks so in June I finally canceled my order and was advised I would receive my money in. 7-10 business days. I have followed up 3 times emailing them and now its the end of July but all they can tell me is someone from Finance will reach out to me over and over again. I totally understand business sides of things and refunds are pretty easy to deal with so I do not know what the problem is. This is my very first bad review for a company and I gave them plenty of chances. I have all the email communication and how poor they're dealling with it.

Been waiting a month to receive a refund on an order I cancelled. Haven't spoke with a human being yet! And only get auto generated reply's when I send them emails.

Placed an order online waited a few days it never showed being processed so we emailed and they said its still in the warehouse and should ship out in the next day or so. I called on Friday July 8th and couldn't get ahold of anyone. So I called again today 7/11/22 and they said our order has been canceled. The customer Service person on the phone wouldn't send me a confirmation that it was canceled or why it was canceled said I need to call my bank. Whatever you do DONT order from here because you are trying to save a dollar. Just Order from somewhere else!

I placed and order for turbo smart GenV proGate electronic external wastegate and one other item. It was taking so long to get that I decided to just cancel the order. Received a email confirmation that the orders where canceled and to expect my money returned within 10 business days. That was on 2/13/23. I waited 14 days still no refund. I have tried calling at least five times no one will answer the call. I sent emails inquiring about the status of the refund, no response. I sent them a message on instagram asking them about the refund. I got no response. It's ridiculous how they have not honored their word. I would be crazy to ever order from them again. Ghosting customers is not the right thing to do.

Barely gave me any information on my product, didn't come for 3 months, had to file a dispute with my bank because nobody would give me a response, terrible company to order from don't recommend

MBenzGram is a fraud. I purchased a Curt Rebellion XD Adjustable Cushion Hitch w/ XD Dual Ball 2in & 2-5/16in (Includes ******* & *******) for $359.96 on 10/19/2021 having the ORDER #*******. Later I was informed that it would be backordered and delayed in shipment. I told them that I wanted it cancelled and they responded that it would be cancelled and take 4 to 5 days to credit my credit card. I have never received the credit nor the product. I have attached a copy showing where it was cancelled, however I never received a credit. I have tried to call their phone number and can't get through. Based on other reviews I really think this site "mbenzgram" is a well organized fraud site. Do not buy from them. MBGram is a fraud

On 7/18/22 I ordered big truck tires eight of them I contacted them later to find out where they were and they never got shipped because they are specialty item it would take 2 to 3 weeks I waited two more weeks still no more tires so I contacted them to cancel the order on 8/12/22 I'm still waiting on a refund 9/15/22 So don't order tires

After almost 11 months I never received my items of refund. After talking to my bank they told me they couldn't do anything about it. This garbage $#*! company claims that they refunded my money but they never did. The bank told me that I'll have to get a lawyer in order to get my money back. So I have to pay thousands of dollars because these piece of $#*! people stole my money but said they returned it. But the bank doesn't see any proof of that. You people are garbage, pieces of $#*! that, taking hard working people's money.

DO NOT ORDER ANYTHING FROM THESE PEOPLE!

Order a number of parts from mbenzgram.com with no issues.
JR helped me and got all parts.

Special order or in stock it was always a good experience.
Im getting a diablo tuner soon.

Ordered my item in November 2021 and it was my sons Christmas money from his grandpa, still no item and we're almost in September and every one at this so called company still is giving me the run around I've contacted the bbb and still no refund or the item looking for a small claims attorney to further my process I will somehow get my sons money back

Everything 5stars are either fake or paid to review, they don't answer calls after you order or emails they just take you order, I'll be there in person for my money I promise y'all!

DO NOT PURCHASE FROM THEM! I placed an order in March of 2022, they charged my credit card and never sent the product. I received an email stating that they cancelled my order and here it is June and I am still fighting with this company for them to put the money back on my card! I have called numerous times and emailed numerous times and all I get is that accounting will get back with me or my card will be credited in 3 days. After 3 days of waiting and calling again, I can't even get thru now.

Ordered a $8,000 engine. Took over a week to get ahold of someone, finally got through and he verified there was no core and READY TO SHIP so I placed the order. Another week and a half go by and the engine still hasn't shipped and I kept calling and emailing. Finally get through to someone and they tell me, "there's a core and that's what is holding the shipping" so I requested a refund and they tell me "you need to contact this email for status of refund and it takes 7-10 days" but it's been way over that and I STILL HAVE NOT RECEIVED MY $8,000! I want everyone to know what kind of "customer service" they provide. Complete absurd and should not be in business!

Ordered wheels and a month went by, no tracking number, I called and no one answered, was on hold for an hour, I emailed them and they said my wheels will ship next week, I waited another week and still not shipped and no tracking number so they said I could cancel and they would refund me in 7-10 days, 2 week go by and no refund, I email them and they say oh my refund in pending approval? This company is a joke, DO NOT BUY from them, I had to file a dispute with my credit card company, don't waste your time!

Horrible place you can't call and get ahold of person. Sold Me a product they don't have and never reached out. After several emails still haven't received my money. Fraud

Pathetic excuse for a business. Been emailing and calling for weeks, have yet to get an answer back. Reall quick to take your money but good luck getting the products they supposedly sell

I made a purchase six weeks ago and used a firm to pay for it. The item was out of stock and I'm still being charged.MBGRAM will not answer my emails or return my phone calls. Don't buy.

BEWARE BEFORE YOU ORDER. I ORDERED A PART ALMOST 4 WEEKS AGO AND IT STILL HAS NOT SHIPPED. I HOLD ON THE PHONE FOR 30 PLUS MINUTES AND GET A SILENT TONE AND THEN HUNG UP ON. THE WORST CUSTOMER SERVICE WHEN YOU EMAIL THEM ONLINE. THE ONLY RESPONSE I HAVE GOTTEN EACH WEEK IS MY ITEM WILL SHIP THIS WEEK, THEN THE NEXT WEEK THE SAME RESPONSE. THEY TRULY DONT CARE AND THERE WAS NO CARE OR CONCERN ONE BIT WETHER OR NOT I CANCELLED MY ORDER. KEEP IN MIND MY PART WAS ALMOST $1000 SO THERE WAS A MAJOR CONCERN FOR BEING SCAMMED HERE. I KNOW THERE HAS BEEN DELAYS EVERYWHERE WITH SHIPPING BUT THE CUSTOMER SERVICE HERE IS JUST AWFUL AND A VERY UNEASY FEELING OF PAYING FOR SOMETHING AND THE COMPANY TAKING YOUR MONEY. PLEASE PLEASE BE AWARE IF ANYTHING THE SEVERE SHIPPING DELAY. THANK YOU.

They will take your money and never send the parts. I spent $8,000 on two separate orders. They will tell you your refund is coming but that never happens.