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    Mbenzgram

Mbenzgram

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Overview

Mbenzgram has a rating of 1.3 stars from 414 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mbenzgram most frequently mention credit card, customer service, and business days problems. Mbenzgram ranks 62nd among Car Racing sites.

  • Service
    304
  • Value
    260
  • Shipping
    268
  • Returns
    272
  • Quality
    237
View ratings trends
276
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How would you rate Mbenzgram?
Top Positive Review

“Fantastic customer service”

Mitchell D.
3/17/22

Super fast replies and extremely helpful service. Messaged them just asking when I can expect the package to be shipped and they replied fast and my new exhaust system arrived within 24 hours of the message. Overall great company with good prices 5/5

Date of experience: 3/17/22
See positive reviews
Top Critical Review

“No communication”

David H.
5/8/23

Waiting on parts sense 09/04/22 have called and emailed trying to get an idea of what is taking so long they don't answer the phone and haven't received an email back at all for a $2000 order I'm not happy with no reply

Date of experience: 4/8/23
See critical reviews

Reviews (414)

Rating

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Reviews that mention popular keywords

customer service (76) credit card (49)
Thumbnail of user austinv125
Wisconsin
1 review
0 helpful votes
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March 9th, 2023

I ordered a tuner for my truck about 2 weeks ago and when I emailed them asking what is taking so long for it to ship they tell me it will be shipping the end of this week. I'm not sure why it takes 3 weeks to ship out a tuner but I would not recommend these guys if you want your things quickly

Service
Shipping

Date of experience: February 7, 2023

Thumbnail of user boba826
California
1 review
2 helpful votes
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October 24th, 2022

I bought and paid for a suspension system 6/11/22, it's 9/23/22 and I'm still waiting. When I check in they ask and seem to hope I want to cancel my order. You see I took advantage of an offer they made, but now that they have raised their prices I get they feeling they don't wish to honor the transaction. That's what shows up anyway.If they prove me wrong I will eat my words gladly.
Order #*******

Date of experience: September 24, 2022

Thumbnail of user edwarda498
Pennsylvania
1 review
1 helpful vote
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July 28th, 2022

Impossible to receive a refund. Order canceled over 3 weeks still account has not been credited despite their claim to a 7-10 business day refund. Horrific customer service. Having to pay for an item that was canceled and never shipped is extremely nerving.

Tip for consumers:
Stay away.... do business with another retailer

Products used:
Icon alloy wheels

Service
Value
Returns

Date of experience: June 28, 2022

Thumbnail of user brynh16
Ohio
1 review
3 helpful votes
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October 2nd, 2022
Verified purchase

Absolutely trash of a scam company. They just keep beating around any solution 1 year later still no part and no refund on the cancelation of a efi system. Avoid at all cost. I'm filing them as a scam to be investigated to get my money back.

Tip for consumers:
Scam avoid them, save yourself a massive headache, the attorney fee is more than the part. It's a lose lose situation with this scam.

Products used:
Holley efi atomic 2

Service
Value
Shipping
Returns
Quality

Date of experience: September 2, 2022

Thumbnail of user markb4801
California
1 review
1 helpful vote
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April 13th, 2023
Verified purchase

Ordered a bell housing on 2/8/23, received email confirmation that my order was being readied for shipment. After several weeks, I tried calling to check on my order. Was on hold for quite some time then their system disconnected me. Sent f/up email to which they replied my order was shipping the week of 3/1. A week later I tried calling again - same thing; on hold then system disconnects me. Sent another email; they replied " uploading tracking info in 48-72 hours. That window passed so I sent another email; they replied that it was shipping by the end of the week. They are flat out lying to me about my order and likely sending automated email replies with " canned " responses. Do not order from them!

Date of experience: March 14, 2023

Thumbnail of user tomr1021
California
1 review
0 helpful votes
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March 29th, 2022

If you plan on rebuilding factory heads... forget it. Get these heads instead. You will not be disappointed. They are amazing. Perfectly built, better than stock. Valves are nice and very good casting.

Service
Value
Shipping
Returns
Quality

Date of experience: March 28, 2022

Thumbnail of user tomm1997
Pakistan
1 review
0 helpful votes
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April 1st, 2022

Everything I needed is in the kit. The fittings screw into the tank seem to be too tight initially and I had fear for them not sealing but they will seal with a little extra tightening, be cautious though because they are tapered pipe fittings. Everything seems good so far.

Service
Value
Shipping
Returns
Quality

Date of experience: April 1, 2022

Thumbnail of user joes2778
California
1 review
0 helpful votes
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February 22nd, 2023

Two orders placed online November and December of 2021. No orders fulfilled as of yet. I keep being told two weeks and still nothing because parts are on back order. If you go online the competitors have them in stock? I believe they sold them to me on sale and now don't want to honor that pricing. I have paid for both orders in full. Still have no parts. Very frustrated and really shocked. They will not return my calls and e-mails are auto responses. Do I have to get legal action for this? I really hope not!

Tip for consumers:
Don’t use them

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: January 23, 2023

Thumbnail of user tylerl266
Texas
1 review
3 helpful votes
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April 30th, 2022
Verified purchase

I ordered a set of wheels a month ago, when I inquired as to whether they were in stock I was told there are 24 on hand. Then over the next 4 weeks the only communication I got was "incoming to ship next week" or similar

Tip for consumers:
not sure if real

Products used:
never recieves

Service
Value
Shipping
Returns
Quality

Date of experience: March 31, 2022

Thumbnail of user patsonn
Sri Lanka
1 review
11 helpful votes
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February 22nd, 2022

Its never a dull moment when I get my parts there. They are very help full and a bunch of happy people, which is contagious to us. We hardly give thanks to such services and only complain. It takes a dedicated person to have that attitude when coming to a professional space. We appreciate what they do and hope they get awarded for their job well done.

Service
Value
Shipping
Returns
Quality

Date of experience: February 21, 2022

Thumbnail of user rhondah585
Kentucky
1 review
2 helpful votes
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July 16th, 2022

Since finding out that the part I ordered and paid for was no longer being sold, I have had to wait nearly 2 weeks for a refund. I contacted these people and was told the funds would be released from accounting and in my account within 2 business days. The funds are still not in my account after 5 business days and I cannot get anyone to give me any information except that I will get an email when accounting releases MY money. This has cost me fees and time. Unacceptable business practices in my opinion!

Date of experience: June 16, 2022

Thumbnail of user beaug42
California
1 review
21 helpful votes
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July 6th, 2022
Verified purchase

Would give the company 0 stars if I could. Ordered a set of aluminum small block ford heads in the beginning of February. After several months and several emails and getting the same automated reply about waiting for two more weeks. I decided to cancel my order on May 5, several months after my order. Now it's been over a month and I still haven't gotten a refund. After several emails they still haven't refunded my money. Horrible customer service.

Tip for consumers:
Do not use it

Products used:
Never got the parts

Service
Value
Shipping
Returns
Quality

Date of experience: June 6, 2022

Thumbnail of user mikeb2738
North Carolina
1 review
6 helpful votes
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July 24th, 2022

These people will take your money and never send you what you ordered and when you call them or text them they give Excuses and all they can say is that the are customer support but they don't help at all so I will not order anything form this company and if anyone does It prepared to wait 2 to 3 months before you get your product from this company. They blame it on shipping problems

Service
Value
Shipping
Returns
Quality

Date of experience: June 24, 2022

Thumbnail of user fredb797
Arizona
1 review
6 helpful votes
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June 1st, 2022

I've been waiting for my refund for an intake manifold I ordered but only received, "it'll be 2 or 3 more weeks before it's scheduled to be shipped". I requested the order to be cancelled and my funds to be returned to my credit card account on April 1,2022. I'm not sure if there are any "Accounting Dept employees" on their payroll because if there are, they are sure slow in doing their job! One month and counting...

Tip for consumers:
Be Cautious........

Products used:
Bought the intake manifold from another supplier.

Service
Value
Returns

Date of experience: May 2, 2022

Thumbnail of user richs344
California
1 review
0 helpful votes
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December 14th, 2022
Verified purchase

I ordered a set of engine heads, turns out they were on backorder. They charged my card anyway. That was February, 2022. It's now November 2022, still they say they're on backorder yet other companies are shipping the very same part.

Tip for consumers:
Don't use this site

Products used:
none - never shipped

Service
Value
Shipping
Returns
Quality

Date of experience: November 14, 2022

Thumbnail of user michaels4195
Pennsylvania
4 reviews
8 helpful votes
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July 13th, 2022

I ordered a simple lift kit that was supposedly in stock. Now after over a month and numerous emails, I still don't have anything and they have my money. I will be filing with the attorney generals office about this company.

Tip for consumers:
STAY AWAY FROM THIS COMPANY.

Products used:
Ordering the same product from a more reputable company.

Service
Returns

Date of experience: June 13, 2022

Thumbnail of user jeromeg115
Arizona
1 review
10 helpful votes
  • Send Message
May 18th, 2022
Verified purchase

2 months ago i bought an intake, never received anything, the shipping date changed everyday. I canceled my order one month ago. They still send me the same message, an accounting will contact me... More than one month for a reimbursement! I spend lots of time after them. I have never put bad review in my life but this time i will do everywhere! Be careful, total scam this company. I never saw that. Don´t buy anything from them

Tip for consumers:
Don´t buy from them!! Total scam

Service
Value
Shipping
Quality

Date of experience: April 18, 2022

Thumbnail of user germana36
Illinois
1 review
1 helpful vote
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October 13th, 2022

Ordered lowering shocks and were on back order for 2-3 months. Finally decided to cancel my order and request a refund after waiting for so long of them telling me my purchase was going to sent out shortly. Been about 2 months and still haven't received my refund they owe me about $160

Date of experience: September 13, 2022

Thumbnail of user jasons2814
Texas
1 review
1 helpful vote
  • Send Message
September 13th, 2022

This company will gladly take your money, they will never send the product and you will never receive a refund or get anyone who can help you. Hopefully you have credit card fraud protection! This website is a scam and apparently you can't rate service or issues at zero so I had to give the 1. This company is an absolute joke and hopefully no one else gets screwed. Buyer be ware!

Tip for consumers:
Don't buy

Products used:
Never received

Service
Value
Shipping
Returns
Quality

Date of experience: August 14, 2022

Thumbnail of user bertr172
Texas
1 review
0 helpful votes
  • Send Message
June 14th, 2023

I bet most of those 1500 positive reviews are fake. This company is a scam through and through. They'll let you submit an order and take your payment. Then they send you bogus email saying they'll contact you when the product ships. Guess what, it never ships! You can call the phone number listed and leave a message but no one answers and no one will call you back. I waited over 6 months for my item and sent numerous emails ans got the same response "it will ship next week". When I finally asked for a refund they stop replying to me. Total fraud of a company. DO NOT GIVE THESE PEOPLE YOUR MONEY!

Tip for consumers:
This company is a scam. Report them to the BBB.

Products used:
I ordered a set of coilovers. I never got them.

Date of experience: May 15, 2023

Thumbnail of user jonathann379
North Dakota
1 review
0 helpful votes
  • Send Message
January 15th, 2023
Verified purchase

Ordered tires from them in September. Then they said it would take three weeks. Waited three weeks and still couldn't give me an answer so I requested a refund. Guess what still no refund! Guess I'm out $4000. Still waiting A call from their accounting. Tried calling numerous times and nobody answers the phone

Date of experience: December 16, 2022

Thumbnail of user katiew469
Texas
1 review
2 helpful votes
  • Send Message
July 10th, 2022

This is absolutely ridiculous. I ordered some tires back in February & spent $735. Ive never received them & every time i would reach out they would give me a run around about my product. I tried for a refund and they gave me a run around for that as well. Haven't received either. Dont waste your time or money. So many people have the same story as me.

Products used:
NONE

Service
Value
Shipping
Returns
Quality

Date of experience: June 9, 2022

Thumbnail of user mikem4027
Washington
1 review
2 helpful votes
  • Send Message
March 6th, 2023
Verified purchase

Ordered 3 months ago, said 7-10 days to ship, which was fine. Problem was it was 3-4 months to ship, not 7-10 days. It's been 3 months now and no refund was issued even though I have a receipt from them saying it will be refunded. Can't get an email back and just put on hold till I hang up. I would not recommend! This place is a joke and has no customer service!

Tip for consumers:
Use at own risk, or if you don’t mind giving your money away.

Products used:
I used nothing because it was never shipped. 4 months later still no refund. No customer service response in last 2 months. Opened a claim with BBB.

Service
Shipping
Returns

Date of experience: February 4, 2023

Thumbnail of user shikhac11
California
1 review
0 helpful votes
  • Send Message
December 10th, 2022
Verified purchase

Ordered parts, they never said they were not in stock or not available, then got an email stating they were out of stock after I reached out, I requested the order to be canceled & CC to be refunded, which I was told was done, but it's been 3+ weeks. Every time I contact them (btw, can only be contacted via email, chat is no help) I get some BS about accounting will be contacting me. Scum of the earth! Hope the authorities get after these scammers!

Tip for consumers:
STAY AWAY!!!!

Products used:
I sourced it from another vendor... a trusted vendor!

Service
Value
Shipping
Returns
Quality

Date of experience: November 10, 2022

Thumbnail of user gonzalol24
Colorado
1 review
6 helpful votes
  • Send Message
August 21st, 2022
Verified purchase

Order some wheels and next day I cancel the order cause I realized Their wasn't a good fit for my truck, Got reply with "order cancel and refunded". Is been over a month and haven't got that refund yet, been calling and they don't answer, been sending emails and only reply with "someone from accounting will update you on your refund " but still no response or refund.

Service
Value
Shipping
Returns
Quality

Date of experience: July 22, 2022

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From the business

MBGRAM Garage
Racing | Global Brand | Marketing | Distribution |
Since 2013 with over 160K members on Instagram
Powered by each other since 2013 as a marketing & social network for car enthusiasts
Racing in USA & Europe to share our passion with people that share the same DNA motorsports & racing.
sales@mbenzgram.com
530-778-4797

Business History

MBGRAM Garage
Racing | Global Brand | Marketing | Distribution |
Since 2013 with over 160K members on Instagram
Powered by each other since 2013 as a marketing & social network for car enthusiasts
Racing in USA & Europe to share our passion with people that share the same DNA motorsports & racing.
sales@mbenzgram.com
530-778-4797

Company Representative

Thumbnail of user mbenzgrams
MBENZGRAM S.
Marketing
MBGRAM Garage
Racing | Global Brand | Marketing | Distribution |
Since 2013 with over 160K members on Instagram
Powered by each other since 2013 as a marketing & social network for car enthusiasts
Racing in USA & Europe to share our passion with people that share the same DNA motorsports & racing.
sales@mbenzgram.com
530-778-4797

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