Mbenzgram

Like everyone else that's a real person in these reviews, I placed an order, was told it was a 2 week special order therefore I canceled even though it showed in stock. Mind you, the order was canceled within an hour of placing it. Was told I will have a refund within 7-10 business days, it has now been 11 and the only answer I can get is " someone in accounting will reach out to you" which also has not happened. I've filed a fraud claim in hopes to get back the $500 they so happily took from me as idk what else to do.

I ordered an Air Intake for my Toyota Tacoma on 1/7/2022. After a week I called and asked why it had not been shipped. They said it was on backorder. On 3/25/2022 I called to cancel the order since they were obviously never going to send it. They said my money would be refunded within 7-10 business days. I called two weeks later and asked why i still had not been refunded. Again was told the money would be released. 1 week later I called my credit card company and opened a dispute. I don't understand all the good reviews. This has just been a big scam for me.

My experience is the same as all the other real reviews on this site. Never got the parts I ordered, they said they sent me a refund but never actually did. They keep telling me they will have someone from accounting contact me and never do. I would stay as far away as possible.

I am very displeased with this company. I purchased a radiator from them and within three months I needed repair. I tried calling and emailing the company and got a generic response and they never got in contact with me. I now have a second leak in the radiator and very angry. Do not do business with this company.

I order a set of fuel injectors on black Friday 2022. After weeks of no shipping confirmation I began contacting the company via email. Several times I was told they were being shipped and a tracking number would be sent in a separate email. Finally I was told the product was on back order tell February 4th. Two weeks into February I began emailing again asking for an update. Every time I sent an email I was told they were being shipped out this week and a tracking number would be sent in a separate email. Once again, after 2 month of this, I still do not have a tracking number or product. With each email stating they would be sent out I pushed back requesting for a manager to contact me and asking to either ship the product or contact me in regards to exchanging it for a different product. I have never received a response to those emails.

I placed an order for tires with MBGram on June 20,2022. I was told it would ship 7/1/22. That never happened. I cancelled the order 7/4/22 and was told my refund would be processed with 7-10 days. It now has been 20 days since and no refund has occurred. I will contact my bank to dispute the charge and potentially legal proceedings.

I cancelation a order a long time ago and still haven't received a refund i don't know who is in charge there but this doesn't seem like a reputable company. Have tried contacting them but they keep not responding.

I bought a product from them and
It never arrived and then 40 days later I asked for a reimbursement and they didn't get back to me. I sent screenshots proof everything that I didn't receive it, that I asked right away for the reimbursement and five months later they don't reply to me, or answer me.

I ordered a tuner from them cancelled the order and it's been two months, can't seem to get ahold of their phone number, can't get someone to email me, terrible customer service, trying to scam people out of money

I purchased a Flowmaster exhaust and trying to get a ship date. 5 emails 3 messages. Crickets. I even asked for a refund if they can't give me any info and still nothing except robo emails with ticket numbers.

I ordered a bumper for my Toyota truck in November still have not received so canceled the order but they have yet to refund my $900.00. Every time I call they give me the runaround. Very bad company. Beware

Ordered a set of tires from the site, they charged the credit card promptly, but two weeks after, no updates about shipment. Called the number on the webpage multiple times, never got to speak to anyone. By email, was told product on backorder. Went on to cancel order, was promised a refund within two weeks (well, eh). Little surprise, two weeks after, no refund. Will go on to dispute the charge with my credit card. Hope your mileage with these guys will vary from mine.

They stole $1300 from me. I ordered a KW suspension kit from Mbenzgram.com last fall and never received the merchandise or a refund. They strung me along with email responses that said "it's incoming" and "still on special order nationwide, due to ship 3 weeks" and "your order is on SPECIAL ORDER. It is due to ship in 2 weeks."

When it became obvious I would never see the merchandise and requested a refund they said the order was cancelled and refunded but they never processed a credit.

It cost me $1300 to find out they will steal your money if they think they can get away with it.

I ordered a clutch around mid February. The took the money out of my account and I received an email saying they will notify me when my order has shipped. A month in no word, so I call customer service, they were kinda rude and told me my clutch was special order so it takes a while. Month 2 I call again, they tell me that they have no idea where my clutch is in the processing and can't give me any updates. I see a couple people who have requested refunds and that seems like it's going to be a task too. If they could communicate better I wouldn't mind but the lack of communication and overall unorganization is what makes me not want to give them my business.

Do not I mean Do not buy from this company the worst customer service ever. They never answer there phone if you email them it always a bot your talking to, never ships your order like they say they will tell you next week and over and over again next week and if you cancel your order just plan on waiting a few months to get your refund back don't buy anything from these scammers you have be warn

Ordered an Edelbrock pro Flo 4 12/20/21 as of 4/5/22 it still hadn't shipped. I cancelled the order. I am still waiting for a refund as of 4/26/22. I have been told for 3 weeks their accounting was working on it. I will never recommend this vendor to anyone.

Tires ordered 12-14-22. Months and numerous requests via email and phone and they won't give a shipping date. I emailed them on 5-5-22 stating I specifically want to keep my order, but I want to order tires thru another company. I will cancel whatever order doesn't come in first. Also told them I called Toyo tires and a senior rep told me that my tires are on back order but a 5 month wait isn't accurate. She advised those tires should have shipped and arrived no later than 6-8 weeks. She warned that this could be a scam, or my tires could have came in and they sold them to someone else. On 5-6-22 THEY (MBENZGRAM) cancel my order without a request or permission from me. Ask to speak with a supervisor and they won't allow me to. Numerous phone calls (on hold 15-37 mins each time), and hung up on by a rep after waiting 37 mins.

I placed a special order in Dec. They kept saying 2weeks. Every time I asked for an update. Now 4 and half months later they keep saying 2 to 3 weeks. But I will keep asking until I receive it. I will continue to post neg feedback until they resolve the issue and give me a firm date. I will not cancel as this part has now jumped in price and I can't afford the new prices.

They advertise stuff they don't have in stock.
Took my money and never got a refund or my product.
I am in the process of reporting fraud to get my money back. Terrible experience and customer service.

Never received my order. Nobody knows where it is. Customer service has one response, Never ending wait 24/48 hours. I should have NEVER tried this company. Such a let down. I needed this part badly. My opinion, DONT USE THIS PLACE! Just pissed!

This company has to be a fake, I ordered a carburetor two weeks ago and though I got an order number have got nothing but automated responses and sat on hold for an hour and a half with no real person ever answering! Asked for a refund to no avail...

Do not do business with them. I placed an order and they said it is on backorder. I gave it sometime and after 2 months decided to cancel the order. I have now been waiting 2 months for my money. They blocked me and will not respond. Good luck if you are going to order from them they are scammers.

I ordered tires in December. They claimed that it was backordered. Tried to get a refund but got a run around. They know that after a few months, you can't get your money back. BE AWARE! Don't believe when they say that it is backordered.