Mbenzgram

I ordered a part and a couple months later NOTHING! Kept saying it was backordered and offered to cancel and refund. I cancelled and it has been MONTHS and still have yet to receive my money back! They are a total scam and nobody answers their phone. You send an email and all you get is the same generic reply. Spread the word and DO NOT BUY from these people. Save your time and money!

Never shipped item despite immediately charging my credit card the moment order was placed for near $500 item.
Not only do ghe refuse to acknowledge any form of contact & have not issued refund as I have demanded, when I persistently contacted them (or tried) they went as far as to delete my account on their site as well as delete the order # from their system as well, however refund never issued nor will they respond to me still & its now 8 weeks later.
I have contacted my bank & my local FBI office within last week & mbgram ownership organization is now under Federal Investigation for Bank Fraud, so they are going to be regretting being the douche bags they are

I'm not sure where/how the positive reviews came from but you can be sure of the negative reviews. Just take a look at BBB https://www.bbb.org/us/ca/san-clemente/profile/auto-parts/mbenzgram-**************/customer-reviews. I'm their latest victim.

I ordered and paid for a carburetor in June 2021. I was told the part was delayed, but still coming in. I was told this for over a year. I finally canceled the order in June of 2022 because the carb never arrived even though they kept saying it would ship within 5 days. They said this about 7 times.
Then, I was told since it was over 7 months since I originally paid for the part, they would have to send me my refund through Venmo. I still have not received a refund for the money I paid over a year and a half ago. Now, they won't even answer my emails or answer their own phone, which I have called over 20 times. I am now getting a lawyer.

I have ordered some parts from them and they just keep saying next week so if you are thinking of ordering from them beware you will probably not get it and when you call they won't answer they will just say email us telling you next week
*******@hotmail.com

I purchased a msd 6btm box from them in oct that showed they had in stock or i wouldnt have ordered well when i found out it was on backorder i cancelled the order but they have yet to refund my money as the said they was going to do and its now jan they refuse to talk on the phone and eventually stop responding to emails they have over $500 of my money i never received the refund or the product either one

I ordered a meth kit for my car to use at an event, I didn't receive my order after being told for a month that it was going to be shipped. Then when I asked for a refund I was told I'd receive it in 7-10 business days, still haven't received it. So not only did I not get my order, I couldn't get the refund in time to purchase a replacement for the event. First and last time I buy anything through this business.

Made an order they took my money said they had it in stock not a special order I waited a month and canceled my order took two months an multiple e-mails to get refunded took time and business from me wast of time an instead of an apology I got threatened

I ordered a hellcat lower intake I never got my part I had to contact customer service the site never sed it was on back order they told me it would take a month to come in and never showed up once again I had to contact them again they told me it would be another month waited for my part to show up still nothing for 3 months. I cancelled my order and never got a refund and it's been 6 months and still haven't received my money back the worst customer service I've ever seen I've been getting the run around ever since

I ordered a product back in October and it was back ordered. Mind you I paid for it. Never was told it was discontinued until I reached out. I have been waiting since December 14th for a refund! Of course I have received nothing. No way of talking to anyone directly. Be very careful when ordering.

Much like some of you who have already posted a review. I placed my order over a month ago and still no tracking number. I have emailed them multiple time asking about my order and the shipping status and all i get told is it will ship by the end of the week and tracking number will be emailed. Ive called numerous times only to stay on hold for upwards of 15 to 20 minutes with no answer. Product did not say out of stock or backordered at the time i ordered it. In my emails ive asked if the product was available with no answer. All i want is the product that ive ordered and or a direct answer to my question about it being available. To my knowledge holley owns the company to which the part that i ordered is manufactured and they told me it is discontinued. How ever I've ordered other parts holley told me that were discontinued from a different site and still received them. So i hope this makes it to someone of importance to MBGRAM and my order can be sent to me or a proper refund.

Recently I was searching for a specific tire which was available Mbenzgram so I made the purchase. Few days later and still no shipping information so when I reached out I had to wait another day for a response. They told me that they would fulfill the order 4-6 weeks, so I told them if that is the case then I would like to cancel the order and receive a refund as winter is coming and I cannot wait that long. The customer service rep told me that a refund would be provided 7-10 business days and that accounting would contact me. Patiently I've waited and on that 10 business day still no refund. I contacted the customer service and now they are telling me to contact their accounting team, basically the place is a sham, as I never got the refund for the purchase that I wouldn't ever receive I imagined. Just a warning to anyone that wants to make any purchases from this place, don't do it unless you want be out some cash. Shady

I ordered a $1,250.00 exhaust system. After ordering I and waiting 5 days there was no update or shipping info. I followed up and a day or two went by without a response. At this point I decided I would just click the refund button on my order. This was January 8th. I received an email indicating that my order had been cancelled and refunded. January 17th, still no refund payment so I followed up. No response. January 24th I received an email response that indicated that they had to check with accounting. Later that day they told me that I would have a refund on the 27th. The 27th came and went without a refund appearing on my credit card statement. I waited a couple more days and opened a dispute with my credit card account which was more wasted time. Finally, almost a month after cancelling the order I was refunded on Feb. 3. I ordered the same product from a different seller on Amazon and it shipped the same day. Avoid these guys is my advice.

Only gave 5 stars so hopefully someone who is thinking of using this company sees it before they take it down which I'm sure they will. Go read all the 1 star reviews. This company has no products and will just take your money. I ordered an exhaust over a year ago. Never received it and been trying to get my money refunded for 5 months now. Like I said just read the 1 star reviews. They are the only true feedback from customers who have been ripped off by these fraudsters. All these top reviews are fake. DONT GIVE YOUR HARD EARNED MONEY TO THESE LOW LIFES.

I order some spring around 4/02/22, I waited 3 weeks no springs. I canceled the order and I have not received a refund ($312.00) yet. I have contacted them on many occasions to no avail. It is 5/22/22, I still have not received a refund. I wNt to report. I got refunded on 5/24/22 thank god.

Purchased an item 5 months ago. Been on "backorder". Every time I inquired about the product, there was a delay from the manufacturer. I then contacted the manufacturer directly since it was a drop-ship, and they said they did not have any actual orders from MBenzgram at all. So I was waiting this whole time when they never even put in the order!

I then requested a refund and got more back and forth excuses that their accounting would get back to me. They of course never did, I then reached out again and again since they have no phone number on their site. Finally got my refund but I would NOT DO BUSINESS WITH THIS SITE! The amount of time and effort spent is ridiculous to get a product you paid for!

Fast forward, they called and left me a message on this, telling me to take this review down. Nope not how this works.

I originally ordered a steering wheel that was on back order but they helped me find another one and got it to me 2 days after, I'll be ordering from them again.

Please avoid them at all costs! They stole $1,500 when I ordered some tires from them. They keep telling me they're going to send tracking number in 24 hrs. It's been two months and nothing!

Ordered (ORDER #*******059) Sinister Diesel turbo pipe on 1/22, never received, requested cancellation and refund on 1/27. They said it was refunded on 1/30, would be 7-10 days. On 2/13/23 still no refund, refuses to answer email or phone calls. DO NOT PURCHASE ANYTHING FROM THESE SCAMMERS! Giving a 1 to make sure it registers a review. But should be negative 5. I'm not going to attach any pics, believe me or don't. It's too easy for hackers. I'll just say BUYER BEWARE.

The down low I never made a purchase from this on line vender in the past. After ordering needed
Part emailed customer service ETA was told 2 to 3. So I requested a cancelation and refund. If
The part was in stock I would be a happy camper. It was not in stock, I filled out all the forms and with in
2 days I got my money back. I been purchasing auto parts on line for years and the refund for this or
That is what it is. So this review is about what if its not in stock you will receive a refund in a timely manner.

I ordered my part December of 2022, by January of 2023 my part hadn't been shipped despite the part being "in stock" on the website. So I emailed the customer service and cancelled Jan 11th it's now March and I have no refund or part. Can't get a hold of anyone in "accounting". Confirm for yourself! Give them a call … no one will answer. AVOID AT ALL COSTS. I'll remove this review if this is ever resolved. I should have looked at the BBB comments reviews. Please do so yourself.

Will never do business with again. They answer your emails alright. Just to tell you lies to get by till the next time you email, and repeat cycle several times.

Item was ordered and after 2 weeks of no response I decided to contact them. They supposedly issued a refund a month ago and it still hasn't processed. Stay away