Merchbar

Placed an order a month ago. Item never received and no refund, even after the order was canceled. Had to go through the ringer with paypal to get a refund. Pay a couple dollars and order from another company and actually get your item! Avoid.

Ordered a vinyl more then a month ago, after reaching out regarding the status. The response was " we cannot provide an update, due to warehouse changes." After reaching out 1 more timeI received the same response. I have since canceled the order and am now waiting for response and refund. There is zero inventory tracking or responsibility taken by the company.

Do NOT order from Merchbar. Just look at all the complaints. All of the CDs I have ordered from them were damaged (did get a refund) and I am currently fighting with them on another $50 order.
I exclusively order through Indiemerchstore. They have basically no complaints. Their customer service is great, and they always get everything sent out quickly.

I am so upset! I bought a merch gift on Nov 22nd it said fast delivery a week after noone was replying, no shipment no info nothing. So I asked for refund and cancelled the order. I knew i wouldn't get the item before Christmas any more because noone cared to send it in the first place! They wouldn't give me the refund, and they didn't cancel the order. Jesus Christ, I really feel financially abused here. How can they force you to pay for something I rightly requested refund for before it was even for shipping and then cancelled. I found them on Spotify, I will so complain to Spotify it is not fair to force themselves against my will.

Update: 12/8 - It took 4 days, but they gave me the %15 discount.

The Merchbar website said it gave me a 15% discount when I purchased an album, and it didn't. They shipped the product to the billing address and not the shipping address. I've been corresponding with them for three days, and they still need to give me my 15% discount, and I now I have to pay to get the product shipped to the correct address. No one should have to deal with horrible customer service like this.

What maybe nothing special for US based people, selling stuff that is obviously meant to be used by the customer 8and not for re-sell) with a sort of net price and letting internatioanl customers pay custom taxes etc, is - from a European perspecitve a joke and honestly boderlines fraud and scam. I was told, "it differs from country to country" haha, the unified EU market is therefore obviously a fake idea. You can't make this $#*! up. Any fake shop from asia does it better. I regret having bought something, never ever again.

Ordered album as a pre-release order (May 2023) and was supposed to ship the day it was released (Aug 2023) but it never came. Called customer service twice and sent email before any information was provided…saying the album was on "backorder" and they could not give an estimate for when it would ship, DESPITE having paid for it 3 months ahead of time and their site showing the album as "in stock." The ONLY thing merchbar got right was promptly refunding my money.

PLEASE BEWARE OF THIS COMPANY AS THEY PROTECT THIEVES! My credit card number was stolen at a restaurant (card was new never used before that day - so no online or other way it could have happened) This restaurant employee charged a bunch of stuff on merchbar. I needed the address to which the merch was to be shipped in order to prosecute the right person. I offered to sign a release of liability for merchbar. They REFUSED to help. The rights of thief mattered more to them and of course protecting themselves. It's all they care about... don't care whose money they get... where it goes... or how many people are stolen from. BAD COMPANY, BAD BUSINESS PRACTICES AND NO ETHICS. B E W A R E

I've made multiple purchases through Merchbar for various diffrent genre's of records. All of my deliveries have been safely shipped and well packaged. All the covers are in prime condition and all the records play with no issue. All of the merchandise is top notch and during their sales are often the lowest price for top new Vinyls and even obscure ones. My only issues has been a misinup of my address during my purchase which led to my order being canceled wirhout my knowlage. While frustrating I was able to see the issue and the support staff made it as easy as possibly to re-order and reprocessed it for me once I confirmed my want to repurchase. Overall a great site and Great staff.

Took my money for a pre-order item. Never sent item while it sold out. I was not notified of any of this. After a couple of more weeks I would not have been able to dispute the charge.

Item was IN STOCK. Contacted Customer Service at 1 week, 2 weeks, 4 and 6 weeks. Every time the answer was the same: "Our supply partner is backed up and shipping is slower than usual."

DO NOT TRUST! I ordered a Juice World hoodie as a gift for my friend and within 5 minutes decided to cancel as I realized it would be shipped next year late February. Any good and decent company would refund the customer fully as it was within 5 minutes and no packaging or shipment could occur within such a short time period, but these people are CONNIVING. They would reply to my emails every few days saying that they were working on getting me a refund and cancellation as they understood I canceled within 5 minutes. Within a week, you can guess what happened, they said it was too late to give a refund. These are the sort of companies they warn you to not trust when shopping online. DO NOT BUY FROM HERE!

This website is an absolute scam and whoever runs it is scum. PreOrdered something and waited 5 months for it only to end up emailed them and having them tell me there was a fulfillment issue months back and they weren't going to tell me or refund me until I went out of my way to contact them about it. STAY FAR AWAY FROM MERCHBAR

This company is a joke - I purchased a shirt to be a gift for Christmas & that didn't happen b/c this company's antiquated system (they sent an XXL instead of a Small shirt & this happened TWICE). In dealing with customer serviced (for weeks) I've be contacted by Gretchen, Maja, Ritchelle, Bryan, Briccio & Karleen. SIX people who have zero authority to refund my money & I have asked countless times to speak to a supervisor to no avail... It's shameful & criminal how this situation has been handled... I'm still waiting on a refund WEEKS LATER...

It's been a month and a half and they haven't even processed my order let alone ship it. They don't explain what the delay is, avoid at all costs.

The company is a scam. You will not receive product or be able to talk to someone. Do not purchase from them ever!

AVOID MERCHBAR LIKE THE PLAGUE!

After reading up on others' experiences, I'm convinced they are con artists. After googling, its no surprise to discover they have an F rating with the Better Business Bureau.

My experience:

At checkout, my $250 order of a dozen LPs was placed TWICE! — 2 duplicate orders created with the same time stamp. Contacted them right away after receiving two separate confirmation emails and confirming duplicate charges.

3 days later I FINALLY get a response from them telling me "unfortunately, its too late to cancel them because they've already been shipped." I'm angry, but I figure i will just send the duplicate packages back.

So they finally arrive in my building package room (building staff accepts all packages for tenants) and I email Merchbar again, to inquire about how they'd like me to go about getting the duplicate records back to them and THIS is the response I get:

"We're sorry that you weren't able to refuse the delivery for the duplicate records.

We understand that you would like to return them free of charge. Unfortunately, as much as we'd love to accomodate your return request, I am sorry that we're unable to.

Please note that vinyl records can only be returned if defective or damaged. You may check our Returns Policy here for your reference.

We appreciate your patience and understanding in this matter. In the meantime, if ever there's something you need assistance with, please feel free to send us a message, and we'll gladly help you.
Regards,
Rosie
Merchbar Fan Support"

NEVER AGAIN!

I accidentally used the wrong card and had to cancel my order. They were quick to help me and got my order placed with the right card.

The have sold me items two different occasions and they are not what I paid for will do nothing about it