Merchbar

I lost of $79,600 to this site,enticed by promises of substantial returns,only to discover it was all scam, but coin pursuit help me retrieve all my assets. If you're a victim,contact them.
Tełégrām coin_pursuit

Ordered coloured vinyl on 22nd July 2024 and now on 5th September 2024 still not delivered nothing processed DO NOT ORDER from this Company all they do is take your Money and NEVER deliver your orders.

Merchbar is my go-to for artist-related memorabilia. I have found some really cool deals on Merchbar vinyl. Just check out the artist roster and see all the amazing bands you can get Merch from in one place! Great service. Highly recommended!
-Alex S

I'm only giving this site two stars because I did actually receive a vinyl album from them in good time and it was at a good price. The other one I ordered, however, was a different story. I ordered "In Flames - Reroute to Remain (Remaster 2023/2LP/Trans Red)" from them on 3/2/2024. This was marked as "in stock" when I ordered it. On 3/13, I noticed there was no movement at all on the item, so I emailed them asking about the status. I went back to the site and located the album I purchased and sure enough, it showed as "in stock." So what was the issue?

They replied back on the same day (props for that, at least), saying

"We apologize for the delay in shipping your Reroute To Remain vinyl record order. Unfortunately, we've encountered some unforeseen processing issues and currently don't have an estimated ship date. In some cases, updates may not be available until your order ships, at which point you'll receive a notification."

Ok. But you have it as in stock. Is it the same stock? Did you offer me a replacement? A discount?

Nothing. Just generally dismissive and a "you'll get it when you get it" attitude.

I waited a few weeks and emailed again on 4/10/2024, thinking I might get a different answer from someone different. Nope. Same answer, pretty much and same attitude.

I canceled my order soon after. I don't care if they have a lot of music that I like at good prices. If you let companies get away with treating people like this, they'll normalize bad behavior and that's the last thing we need in these times.

I've unsubscribed to their email. I'd rather pay more to get the actual item than to donate to some vapor media that will never arrive. This is what I get for trying to support other online sellers besides Amazon. If Amazon did what they did, they would have more than made up for it somehow.

Beware, I have placed 2 orders one took over 3 weeks to fill and the other has been since March 7, and they are still advertising the album as IN STOCK, fast delivery which is a lie. They blame the delay on their suppliers but the suppliers aren't running the ad and taking your money. I have notified the FTC about their business practices and looking at a Class Action Suit Against them since there seem to be plenty of disgruntled customers out here. If you are one contact the FTC, file a report, and don't buy from Merchbar.

Don't buy backorders from Merchbar, if the order is not fullfilled within 120 days it's supposed to automatically refund. However, despite well over 120 days passing there was no refund. They kept moving the 'estimate' of when it will be shipped a month forward every month. Merchbar counts on you forgetting about the order so that they can keep the money. Don't do it, its a complete sham.

I already ordered a backorder Vinyl but i cancelled it as soon as i read these reviews. They said that the team would look into it and get back to me soon (not sure what soon means) I rushed to buy it but I learn its too good to be true. Please dont buy any thing or any back order vinyl from merchbar and make the same mistake i did.

They charge you for a record they don't have, claiming it's "backstocked" which, in reality, they aren't getting their hands on rare/out of circuit vinyl (and selling them for original retail price) and basically keep your money hoping you forget about it.

I ordered a record on backorder. After about a month I check the status. No update, but the website now says the record is in stock. So I email support asking when it will be sent. They say they had "processing issues" and can help me refund my order now if I "wish not to wait any longer." A legitimate business would reach out to a customer to let them know processing wasn't working and let them know they have canceled the order so their customer isn't just out the money. If I had never reached out, I would never have gotten this taken care of. Seems like they were hoping I would forget so they can pocket the money.

Additionally, how are you going to say you'll help me cancel the order if I don't wish to wait any longer without any clarification of the issue or a time frame? How long are we talking? The communication with me when there has been an issue has been indifferent, unhelpful, and fully pushed forward by me. $#*! you guys

Complete fraud! Do not buy anything!
11/7 - placed an order,
11/8 - credit card transaction cleared,
11/26 (approximately) - support ticket opened requesting help with an update,
11/27 - confirmation of a support ticket with basically a "we're busy now" response.
Today is 12/15, no response, no merchandise, money taken over a month ago.

Bought 6 records in July 2023. It's now about to be 2024 and I haven't received anything. They say they're in stock but they aren't. They don't issue a refund or tell you anything unless you actually contact them.

I'll give them credit that they did contact me back each time. But probably the worst merch site I've ever used.

DO NOT BUY ANYTHING FROM MERCHBAR. I have yet to receive 1 singular vinyl record that was placed 11/9/23. I have sent over a dozen emails to be told the same thing: "we are experiencing delays at our supplier warehouses"

They are a fraudulent company that will keep pushing products, taking money, and refusing to send you your items.

Have bought multiple things from them over the years and had problems on several instances - extreme delays beyond the promised delivery date (as long as 6 weeks once), one order that was never filled, and damaged merchandise - but their customer service always resolved things to my satisfaction. However, recently they did the bait-and-switch on me: they advertised a deal on the price with free shipping. But after I checked out the transaction price didn't include the discounted price or the free shipping. Had 5 email exchanges with 5 different customer sales reps and they all essentially said "Screw you - that is the price." I pointed out that I was a long-standing customer who had spent probably a couple thousand dollars with them over the past few years and they didn't care. Given my collective experiences with them, I would advise everybody to buy from somebody else.

Merchbar has a great selection of vinyl and other merch but it's a lure. You place an order, they charge your credit card and you hear from them only after it's shipped. If there's a backorder, you don't get a notification, even months later. That's weak, and you're not going to see your $$ back unless you complain to them.
Does anybody know of a more reputable source for vinyl?
Thanks
Renzo

If I could give this company less than 1 star, I would. I ordered a record over a month ago. No communication on this whatsoever. When I contacted them about where it is, all I get is an automated template in return, not even addressing my question. They say it has shipped. It hasn't shipped. They just changed the status so I'd stop asking them where my order is. I have no idea if I'm even getting my order at this point because they are so bad at replying to a simple email. I will never order a single thing from this garbage company again.

First they won't let me cancel at the second day saying that they already shipped (i had 14 days, shipped or not), but they shipped four days after my request. Then the tracking is awful, the reliable ones say the label is still to be made, and "their" site only shows a packaged bouncing around a never saying where. Of course, they are refusing refund always showing me that ghost bouncing.

I don't know if this company is a scam or just a middleman distributor at the mercy of poor supply management. Either way, their online store advertises shipping within a week, but I still haven't received ordered records two months out. They did reply and offer a cancellation and refund, but noted they were just experiencing "processing" issues. Just weird this company is linked via Spotify. Probably better off from buying from your local record shop, direct via artist or record label.

I ordered a record on January 2023 which was mentioned in stock. I sent email every month to have news. Always the same answer: your item is in backorder. Finally decided to cancel this week after a 10 months waiting. Obtained refund today. Conclusion: I will never came back

Do not buy from this company. They will never ship your items. You can get a refund but no explanation as to why they never ship your purchases even months later. Complete garbage site.

Placed an order back on June 24th order shows in stock yet mine is still processing. I've contacted customer service three times and have gotten the same answer " our supplier has it allocated and you will receive an email when it ships" it's going on two months now, they had no issues taking my money but can't seem to supply the product, at this point I feel they have no concern if it ships or not they got paid and that seems to be their only concern. Would not recommend using this company, customer service is absolutely nonexistent.

As an artist on Spotify, they are selling our "official" merch with no contract in place. We've never received a penny, hopefully because fans have been smart enough to avoid them. One product they are offering is out of print so good luck with that. When we've reached out, the only response is "someone will be in touch. They are riping off both fans and artists. Stay clear, buy direct from artists when possible.

Placed an order at 7:48 Sunday morning (12/11/22). Immediately sent in a cancellation when I realized what I ordered was the lesser version of what my husband wanted (single lp vs 4 lp set). Immediately canceled and received the automated reply at 7:50. Two minutes! Got an actual human reply at 9:07 that they would 'try' to cancel the order. They didn't try anything at all - the order was not shipped until about 2 am on 12/13. Now they say it is not returnable because it is vinyl. This company is only after your money, and hopefully they won't stay in business long pulling these scams.

I ordered some metalcore hoodies for my husband's birthday and they never came. I called their answering service, it was useless, and submitted a half dozen customer service tickets, but they never got back to me about what happened to my order. The products never came, according to the "track your package" link on the original order email, they were never even shipped. I can't get a refund because there are no actual customer service reps from the company who can even look up details about my order. It's like they're a ghost company. I would be shocked if anyone actually ever received an order from them. Total f*cking scam.

I ordered 4 items, two of which were stated to be fulfilled by Live Nation. Four weeks later I have received one item, and have two invalid tracking numbers for the other items. Their cust svc reply simply stated that they are from reputable shippers and they're certain they'll arrive. FTC mandates require that items be delivered in 30 days or refunded, so I'm sure the latter will be happening soon in accordance with federal law. The one star is for the $10 item with $3 tracking fee that I actually did receive.