Merrill Edge

They are horrible. They give different answers to questions depending on who picks up the call. I had one returned check I didn't know about so they blocked my account without explanation with why and what the resolution is. So now my retirement IRSs are hostage. I can't even take my own Money out ( liquidate). WTF. I wrote a check that bounced by accident and did not use those funds. I am guessing that is what it is since no one has officially reached out to me by usps or emails what, why, when, and how. It has been 10 days now and I still have my ACC blocked.

They are inexperienced, they are incompetent, and they make it almost impossible to get your money out of your account. You have to jump through days of hoops to get any money out. If I could give them a negative number I would

My advice to anyone that has to call these people to make a transaction on your portfolio is to get your favorite beverage, and pop corn if you like, and put in a movie, because while your waiting for them, you may be able to watch it in it`s entirety!

They lock my account and I can't withdraw I try to call they dropped the ball every time. I still haven't been helped at all even though i've been calling for over 2days until I get help from a web LÊGÃŁRĘČØV.CÖM and get all my money back

Incompetent, arrogant and no one takes responsibility for anything. Merrill Edge sold my 83 y/o father an annuity for $84,000. He has had it now for 12 years in the greatest gains in the stock market and with frees and a yearly pay out of $5,000 they have reduced the amount to $78,000. Everyone says that it doesn't look right, but all investment come with rusk and my father should have been aware of the risk and that he should have read the documents for the fund, 160 pages of legal gibberish to mask the facts.
Multiple excuse, phone calls not answered, not returned, not familiar with the issues. This assumes you can get past the robot call system.

Get your money out of Merrill Edge before it is gone.

Garbage company, I've been on hold now for half the day trying to get my account unlocked. Why have a phone number? Just advertise that you are not reachable and you don't practice customer service by any means. You suck Merrill $#*!

God help you if you need a human or forget your password. Had to call to unlock my account… tried the number provided several times, all with "all of representatives are busy at this time"… my record is 2 hours waiting for a person… still no luck! Was going to roll a few MM into an IRA from a prior employer 401k… if you can't answer the phone, how can you invest money? You seriously suck bad!

Words cannot express how frustrating it is dealing with Merrill Edge. Customer service is nonexistent. Expect hour plus holding times for any communication with them. They try to be nice but are unable to fix anything beyond what can be done by yourself online. Trying to escalate your situation to a supervisor leads to a we will get back with you, which doesn't happen. There is absolutely no advantage of dealing with Merrill Edge over Fidelity, Charles Schwab, or Morgan Stanley all of which provide much better customer service to their clients. Do yourself a favor and bank elsewhere.

I have been waiting 30 days to try to get my money back out of Merrill Edge. The telephone number is the only way, I am told, to get someone to help me but as of now I've spent more than 700 minutes on hold. I've spoken to two separate supervisors both of whom indicate their hands are tied and I have to continue to wait. They have blocked and put holds on my money for no explainable reasons. I am finally filing formal complaints and hiring a lawyer. Please avoid this company at all costs.

In regards to Merrill Edge
My father passed away in 2019 and I have been working on just transferring the funds into my mother's name ever since. The average waite time to talk to the life services department is 2 hours at least in my experience. They have set up appointment times with me, which means I have to get my elderly mother involved and another person then nobody calls. In my opinion it borders on elderly abuse because of the stress they have caused my mother whom is in 80s. They are happy to take your money but don't think you can get it out easily.

Seriously check your trades. After a couple of years of T+2, Merrill Edge have gone back to T+3 without telling anyone. It now takes 3 days to settle a trade. Is this even legal? I can evidence this with actual trades in my account.

The absolute worst company I've ever dealt with. Poor service, they lie to their own people and when I tried to leave them, for a better company they delayed transferring the bonds for more than 6 weeks.
Steer clear of Merrill Lynch as they are habitual liars and incompetent on top of that.

I just opened a new brokerage account. I can't even link an external bank account. The page says:

"Site no longs supports"

What the hell does that mean? Can they even come up with a grammarly correct sentence?

When I tried to fill out the online pdf form to link my bank, I can't even put in my account number. It says "The input information is invalid".

This firm should be put out of business instead of wasting people's time.

After a year of owning an investment account with Merrill and constantly calling customer service just to be let down again, I am finally calling it quits and leaving them. I opened an account around this time last year and still have not been able to place a trade. Every time I call them they say "You should be able to place trades, this is an issue from up top but I will let them know and it will be fixed soon". Heard that at least 10 times now. One of them even said she'll call back when it goes through - never heard from her.

Been with them for over 15 years. They only get worse. As a Premium Select customer I wait on hold for an hour and then they hang up and on hold again for another hour to be hung up on again. Don't bother with this company. Their new hires have no idea what they are doing. If you need assistance to make a trade, better off not trading as you won't get the share price your looking for due to Merrill's long wait and hold time.

Literally the worst! I should have read the reviews before contacting Merrill. My first time opening an IRA and by the time money was pending I made the mistake of trying the debit card they sent me. Within 24 hours it was under investigation and my account terminated. The gentleman told me they no longer want to do business with me. There was no business done. The hold times are definitely out of this world. I was on the phone for an hour and spoke to a human for 5 min in that whole time. They have no answers, don't do what they say they will. I'm still waiting for 2 emails which I haven't received. I only get info if I call and that's when I have hours to spend not knowing how long it will take to get no where. I would not recommend this company to my worst enemy. HORRIBLE!

I wrote a letter regarding my account and received a form letter from Merrill Edge Pennington, NJ signed by **. At the end of the letter was the useless 800 number to Jacksonville, FL. So I did a bit of investigating and came up with *******200. Dial that number, press 4 for the company directory. Then spell the person's last and first name. So, when you get an unhelpful response form letter signed by someone, Enter that person's name in the directory, get their phone number and 'reach out' to them!

Good luck getting your money back from these folks. Wait 30 minutes on hold, have them make an excuse why they haven't sent the money or securities. Going on 6 weeks and ongoing excuses. Stay far away from these folks.

They are the most incompetent organization that I have ever dealt with. It has required 17 phone calls so far to get them to help me and theythey dropped the ball every time. I still haven't been helped at all even though i've been calling for over two months and have spent over twenty one hours on the phone. The people that they hire are completely incompetent and seem to not care at all. I advise everyone that I care about to never have anything to do with Merrill Edge.

Merrill Lynch/Bank of America's low-cost trading platform is a mediocre offering. It's not particularly easy to use nor is it any cheaper than other low-cost online brokers. I prefer TD Ameritrade or even Vanguard's online brokerage tool. Bank of America's retail banking customers are nudged into signing up but you would not be missing much if you took a pass on Merrill Edge.

Merrill Edge is the only brokerage I know of that doesn't even have a way for clients to get in touch with a live person. Seriously, you can't sent them an email, can't chat with them. Only "option" is to call and hold times are about 45 minutes if you don't get hung up on first. All of which wouldn't be a problem if they can keep track of simple things like margin applications and did I mention that account setup takes 4 business days, so any positions that you have planned are long blown up by the time they "get to your file". If you don't value your time or money, then Merrill Edge is awesome!

We have been trying to get money from our son's account to help pay for expenses. He had emergency surgery this summer and we needed funds to help him with school fees. We have been told several times over the past 3 months that they will send us a check and it will be mailed and arrive in 10 business days. When it gets close we call and there has been nothing done and zero communication about the cancelation. Then we are given another promise just to repeat the process. Hours upon hours on the phone and on hold with zero follow through. We are at our wits end with this.

They provided incomplete information to start my sons account, wire money, customer service and setting up our financial institution to the Merrill Edge account to make purchases ( unless you are a Bank of America account holder). It's like they don't need or want new customers. If you call customer service you are on hold minimum 30 minutes. Staff is pleasant but I don't know if they have the knowledge of how to set up accounts. They nicely provide incomplete or wrong information. Misinformation caused stress ( they couldn't find $3,000.00 of wired monies), loss of time, loss of money, headaches & frustration. When I ask to speak to a manager there is never one available, during business hours and after hours. Why do I have to provide a rating in order to write this review. They should have a no star rating.