Merrill Edge

No matter what transaction I try to do, within the app, outside of app, website etc. NOTHING BUT HEADACHES! Nothing ever goes smoothly! So frustrating! For years...this is. I will be moving our funds out to another bank.

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MerrillEdge was happy to take my money of over $100,000 which made me a premier customer but they do everything in their power to waste your time and not allow self managed accounts to make money. They basically take your money and treat you like crap and you are locked in with no chance to speak with a person of authority to complain and get resolution. If anyone is interested in doing a class action lawsuit against Merrill Edge. Sign me up Please.

They said there is investigation took so far 2 months,,, calling and waiting 1 hr every time. I called over 30 times and no good answer. Finally they said we dont know how mpore time will take but if you want to take your money out we can remove the restriction and take your money... lost 2 months investing my money because my big mistake mm. The worst nightmare ever. NO Merrill Edge

I opened a Merrill Edge account as I have been a customer of BofA for many years. I simultaneously have an account with Fidelity. The Merrill account is awful. Comparing it to Fidelity is night and day. The site is slow, the research is not at all user friendly, market/stock alerts come hours after the alert is triggered. Add to that the inability to get in touch with a human unless you want to sit on hold for 45 minutes makes the entire experience awful. I'm definitely looking at other options. I read all the available reviews prior to opening account and most rate it fairly high. Don't believe it.

They only make money for themselves, not you. Poor advise, poor trading. They make it extremely difficult to move your money or take it out. Very bureaucratic and impersonal. Stupid rules that they will not make exceptions to you. They blatantly lie to you on the phone. Every time you call you get a different answer for the same problem. Worst financial group I have ever done business with. Never again will I trust them with my money.

I have try Merrill edge for 1 week now and I have follow rule everything and I trading normal in the morning and place a trade then go to sleep and I woke up try login to check on my account then my account got locked for no reasons and ask me to call service desk when I called they can't explain to me why I got locked. This is so stupid locked people account while they in a trade that can't not login to account to sell it. I think Merrill edge is a scam want people to lose money not investing.

Moved small account to Merrill edge 15k in stock. The market has been moving down for several days wanted to do some dip buying. Linked my bank account to Merrill Edge moved over $50k to trade with. Money not available for 5 business days. Can't place a trade. Ok if that was 20-25 years ago, today other firms will allow trading within 15 minutes. Called to ask about it on hold for 30 min. Tried Chat Line no help tells me I have to call. So if you have an issue don't think your going to pick up the phone and be helped.

They turned off my online access for 3 weeks and never told me why and closed the account. All over someone used a personal check to deposit money in my account. Crucial sin I suppose. They refused to tell me why they shut off the online access until after they closed the account and wired that money back to its bank. Which they haven't saw yet. All i know is what Merill Edge tells me because my access is still off. They lied to me for 3 weeks saying,, it will be back on in 2 hours, tomorrow,, on and on. I probably spent 35 hours plus on hold with their customer service. I wouldn't recommend this company to my worst enemy

Hold times for trading/account specialists is typically long but today, 3/1/22, it is ridiculous. I've tried to contact someone multiple times today and have been on hold for 35 min, 12 min and 15 min.

Closed my Merrill Edge 401K account because I now reside in / am a citizen of Australia. Asked Merrill to wire the funds to my Australian bank because not a single Australian financial institution will accept a check in US$. So what does Merrill do? Sends me a check in US$ that I can't do anything with. Have spent 10+ frustrating and expensive hours on the phone from Australia trying to get customer service to solve the issue, but instead they transfer me or give me useless advice like "google how to deposit the check" or "open a bank account in the US". Is there anyone out there in Merrill world who can help me escalate and solve this?

I have been trying to cash out my IRA for months. Just getting the run around waiting on hold 45 minutes to and hour every time. Say they need documents to verify i don't owe child support LOL! I am 60 years old my child support has been paid off for years. Send them documents from my employer and Child support services, stating i owe nothing but they say they need more info. WTF Closed is closed. So i am stuck with medical bills i cannot pay because they will not give me my money that i have worked years for. I would not recommend using this company to anyone. Now i have to take a loan out to pay medical bills, because they will not give me my own money..

Merrill, you're lucky I could not rate you lower than 1. I just retired and rolled my 401K into a Merrill IRA. Yesterday I was on hold 90 minutes for two calls to your customer service number. Today I have been on hold 1:20.30 and still waiting. Did you people forget we are your customers?
On 8-22-2022 I will be transfering to a brockerage that cares.

If you wanted to talk to a service associate on a phone, you will need to hold at least 30 mins. They are always too busy to answer your phone. And if they wanted to find you, they never call, they also don't know how to use email Simply mail you something can don' care if you can recieve it.

This is the most inapt company in America. Idiots work there. The system won't let me trade online. The reps don't understand why. I'm dealing with a $#*!ed individual that can not even place a trade. This is totally unbelievable. Don't even think about opening an acct with this company.

I have been trying to withdraw money from my 529 to pay my son tuition fees since March 13th 2023, last Monday I am very shocked that I have not been able to withdraw my money today is the Tuesday 21st. Your lack of competence is affecting my life, now I have not yet pay the tuition fee with late charges on top. Stanford University will drop my son's classes for non-payment soon. I know you do not care. Unbelievable! I will not recommend Merril Edge to anyone and I am seriously considering moving my money elsewhere. I need to post my feedback on google and other social media for everyone to know Merill is lacking in professionalism and customer service.

Weeks and weeks and hours upon hours of conversations (3 separate calls in which my 85 year old mother who does not hear well has to struggle to be verified, re-verified and triple re-verified) for simply replacing a deceased trustee with the named trustee in the existing trust document. Today were finally assured the account was completely verified and promised it would be unblocked within 30 minutes. It's been 5 hours - STILL BLOCKED. Multiple "teams" involved, usual COVID excuses- short handed, etc. When you hear a "team" is involved it just means no one gives a damn and no one can be held accountable. We have accounts with Etrade, TD Ameritrade, American Funds, Fidelity and AmericanCentury and have never experienced the ineptness, non-caring attitude of Merrill Edge. Please deal with any other brokerage firm other than them. Wish I could give a fraction of one star.

Seems like I need their permission to withdraw my own money. The account rep I dealt with was a complete idiot. Not helpful, just quoting company policies.

My mother sadly enough past away June third 2022. I had to spend 9 months and at least 50 phone calls to get the money my mother (a retired school cafeteria worker for 25 years and my father a factory worker for 41 years). After having our lawyers legal aid fill out the mountains of their paper work and my countless calls to their life services department (what a joke) it was never enough. Either my paperwork was wrong or one of my sisters paperwork was wrong or some other off the wall thing was wrong. Hard to believe since the legal aid filled all of the copies out exactly the same. I had to fax numerals piles of nonsensical documents and then I was required to call them 48 hours after the fax was sent to see if they received it. Several of there employees told me on numerous occasions that if they were overloaded with faxes they would just throw them away which is by the way illegal. I could go on forever about this but we did finally get our money. Oddly enough after receiving the bulk of our money we all received a check for $4.33 and another one for 1 cent. In my opinion a person even thinking about using them for anything would be asking for a long road to no wear.

Opened an account on line coiuld not fund it due to thier cumbersome and rediculous process. Contacted thier customer service team and none of those people will tell you the same thing. They give you lip service all day and accomplish nothing. Transferred some small assets to the account to see what benefits they might have I became so frustrated with the platform and the customer service I had to transfer everything out. They hit me with a $50 fee for transferring assets out. The most money grabing low rate people I have dealt with in 10 years of trading. This is the WORST people you could get involved with. Keep in mind Merrill is a Bank of America company and Bank of America operates the same way. STAY AWAY, FAR AWAY!

Do not trust Merrill Edge, I open an account with Assistant Vice President Financial Solutions Adviser,
He only show me Return Information (%), he did not mention May Lose Value, I want to close the account
After I am losing every day, but I could not find him, I left a message, he never call me back, He disappeared (run away), I Lost $2700

If you enjoy hitting your head against a wall then you should sign up for a Merrill Edge account. You literally cannot contact anyone there. It's a circular nightmare and a huge waste of time.

I've had my account for a few years and have never been able to get into my account. I thought I would give it another go, and boy did that bring back nightmares.

I've tried resetting my password online, but it always tells me there's a problem and to call a number. I've tried that number as well as the number on the back of my Merrill Edge card...and it always directs me to Bank of America (they are affiliated). But the B of A person always tells me I need to speak to Merrill Edge. So they have forwarded my call to Merrill Edge's number...but I end up back at B of A. And they have given me a number for Merrill Edge *******111), but I just end up right back at B of A.

Judging by the other comments here I simply don't know how they're still in business. They've probably gotten rid of all their phone people because they're losing money.

Getting your money from Merril is like pulling teeth, do not bank here. They are unfamiliar with state laws and employees seem to think they don't work for you. I suggest Schwab.