• Mgramcases

Mgramcases

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Overview

Mgramcases has a rating of 1.1 stars from 179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mgramcases most frequently mention customer service, tracking number, and automated email problems. Mgramcases ranks 236th among Mobile Accessories sites.

  • Service
    36
  • Value
    29
  • Shipping
    32
  • Returns
    28
  • Quality
    28
64
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How would you rate Mgramcases?
Top Positive Review

“ALMOST TWO YEARS”

Kay L.
10/17/21

I swear it's been almost two years since I ordered 4 phone cases. Along with whatever specials they threw in. Scammed tf out of me and I'm getting that same generic email like everyone else. Do not buy from these c*nts with their dumb excuses. They just want your money, don't ever expect to receive your order

Top Critical Review

“It's been over 24 days and I still haven't received my product”

Lily S.
1/29/21

It's been over 24 days and I still haven't received my phone case, don't waste your money and time on this, their automated email does not help with any type of customer service so good luck if you do decide to go through with it

Reviews (179)

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Reviews that mention popular keywords

customer service (23)
Thumbnail of user lilys129
Nebraska
1 review
1 helpful vote
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January 29th, 2021
Verified purchase

It's been over 24 days and I still haven't received my phone case, don't waste your money and time on this, their automated email does not help with any type of customer service so good luck if you do decide to go through with it

Tip for consumers:
Don’t buy anything and don’t waist your time

Products used:
I bough a phone case... has failed to show up though and it’s been over 24 DAYS

Service
Value
Shipping
Returns
Quality
Thumbnail of user zadiahg
Mississippi
1 review
12 helpful votes
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June 15th, 2020

Most of us probably came across this site as an ad advertising a sale that's almost over. Plus free rush delivery and free items. Both of those are false, after two almost three months i am just now receiving my order. No free items and the items i did pay for are poorly made. I didn't even receive the shock proof screen. The cases are just flexible plastic with poorly printed on design. Even time i emailed, my order was taking a long time because they were waiting on pieces. What i received in the mail today could have been made in 2 seconds. WOULD NOT RECOMMEND.

Thumbnail of user nicoley176
California
1 review
1 helpful vote
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October 2nd, 2020

They're getting y'all money! I should have read all the reviews of this brand before I bought it. Designs are not good as it is in the picture. $20 for 3 cases supposed to be just $5 for 3 cases. Those gifts? I didn't receive! Wth I'm still giving a star for putting my name and initials right

Thumbnail of user alexandrias56
Tennessee
1 review
0 helpful votes
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April 28th, 2021
Verified purchase

*I would give a zero star if I could.*
I believe that this company is no longer in business and currently has website still up. Do not purchase.
I ordered many cases when they had a "sale" online in December of 2020. I emailed the number linked on the website in January and got a response in February saying that they were low staffed and to wait for an update.
To this date, (April 2021) four months later, still no messages back from them or updates about my order. I'm very frustrated in the fact that I spent a lot of money and will not be getting a refund or the cases that I ordered.

I want to help you out by saying: Please do not make the same mistake I did by purchasing. Save your money and use it on a legit website.

Tip for consumers:
I did not get my refund for my purchase when I did not end up receiving the order and the company does not respond or give updates about the order.

Products used:
Personalized Phone cases

Service
Value
Shipping
Returns
Quality
Thumbnail of user mecalem
Colorado
1 review
0 helpful votes
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May 9th, 2021

I bought cases in January of this year and have sent at least 15 emails asking where my order was and they keep saying they are on there way. Now it's May. So 5 months later I still don't have them. I now have asked for a refund so they have stopped responding to my emails. Do not buy from this company. They seriously are scammers. Just look at their reviews. They are thief's! The picture below is the only email I ever get back. It's the exact one every time

Tip for consumers:
Do not use this site. You’ll never receive your purchase

Products used:
None. I never received my order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user binkyd
Nevada
1 review
0 helpful votes
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December 7th, 2020

I ordered 3 cases on August 25 and it is now December 7 and I still haven't received anything. And you can't get nobody to reply back all they send is the automated email. I just want my money back because this is ridiculous as hell

Thumbnail of user marissaj33
South Carolina
1 review
1 helpful vote
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February 23rd, 2021
Verified purchase

It's been 2 months and still haven't received my order! I emailed them and got no answer also! If seeing this before buying from this site please don't order from them it is definitely a waste of money. They take your money fast but you'll never get your order!

Tip for consumers:
Please don’t order from their site it’s basically a scam!

Products used:
I bought 3 cases but they didn’t come!

Service
Value
Shipping
Returns
Quality
Thumbnail of user summerb54
Texas
1 review
0 helpful votes
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July 17th, 2020

Do not order from here. I ordered 3 phone cases 4/30 and still haven't received them almost 4 months later. Took them 3 seconds to take my money though. Whoever is involved is a low life piece of $#*!.

Thumbnail of user laniem1
South Carolina
1 review
0 helpful votes
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September 19th, 2018

I waited 2 months for my order, to finally received it in an envelop and all I had was stickers when it clearly states phone cases. This is unbelievable, unless you wanna lose your money leave this company alone.

Thumbnail of user candicec68
Arkansas
2 reviews
26 helpful votes
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February 6th, 2020

I placed an order on January 5,2020 and still haven't received my phone case, not even an email! But they had no problem taking my money from my account, that's the only thing they did promptly! This is ridiculous how do people sit up and take other people's hard earned money! I've learned a lesson and that's to read reviews before ordering. Whoever over this site I hope you and everyone in your household DIE!

Thumbnail of user velvetk7
Pennsylvania
1 review
0 helpful votes
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October 17th, 2020

Ordered cases, paid for cases, never received cases or response or refund! The company had no problems with receiving payment. Fall short on business experience/expectations! Tried to support small businesses smh fails every time. Do BETTER

Tip for consumers:
I would NOT RECOMMEND USE!!

Products used:
None...never received items, refund or response from company!!!

Service
Value
Returns
Quality
Thumbnail of user brandic41
Virginia
1 review
3 helpful votes
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January 10th, 2019

What can we do about this company taking our money and delivering NO products? I cannot let this go! I ordered 7 cases in September, and I have heard nothing after multiple emails. Today, the email address listed for them is no longer valid. They have taken us all and disappeared into the night with no consequences. Something should be able to be done. Ridiculous.

Thumbnail of user shakeriah
Georgia
1 review
12 helpful votes
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May 21st, 2020

Total Scam! They won't respond to emails, even after you text them numerous of times. Still have the same lie up about the 3 cases for $20 and it'll say last day when in reality it isn't they're just trying to get you to buy the cases. Which will be a waste of time and money. Don't be fooled like the rest of us. Would rate 0 stars.

Thumbnail of user roberts3584
Ohio
1 review
0 helpful votes
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July 26th, 2020

I wish my daughter would have read some of the reviews before ordering from this place. It's been over 3 months and still no cases and no one will answer your email. How this place doesn't have a law suit against them I'd beyond me.

Thumbnail of user paiged28
Georgia
1 review
0 helpful votes
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January 21st, 2019

I ordered in September! Took my money immediately and I have no product! Emailed them 3 times now and today, it says email address doesn't exist! Don't order from this company! Don't get ripped off like many of us have!

Thumbnail of user lindseyb166
North Carolina
1 review
0 helpful votes
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May 5th, 2021

I put in an order for the " 3 for $20" deal back in 3/20. Here we are a little over a year later and I STILL haven't received my order! I've sent emails about this, to the company, and customer service says "they're supplies are on back order." I've also received a message back saying "they're short handed and that's what's taking so long." I've asked for a refund and they refuse to give me one. This is a scam in my opinion. Suppose I got a new phone, while waiting, and it was a total different phone than what I ordered the cases for... I wish scammers would dedicate their time on getting a real job and stop conning money from people who do have legitimate jobs! Just saying

Tip for consumers:
Don’t waist your money

Products used:
None because I never received the order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user denises560
Louisiana
1 review
5 helpful votes
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May 23rd, 2020

I ordered product on April 5 and as of today May 22 I have received no product and was told last week I would get a tracking number but have not received that either. This company is a fraud company. The customer service is terrible, it takes 3+ days for them to respond back via email. I have requested a refund twice and no response about it. This is a warning do not shop with them. I am now having to go to my bank and get my money back. Save the headache.

Tip for consumers:
Do not use this company

Products used:
I didn’t use any products because none of the stuff I ordered every shipped

Service
Value
Shipping
Returns
Quality
Thumbnail of user shavonw4
California
1 review
15 helpful votes
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August 4th, 2020

I wish I didn't have to give a star. I ordered on 3/25/2020 and finally after almost 4 month I got TWO of the poorly cheaply made cases I ordered after many emails and text. But no response only thing stating due to Covid-19 it may take longer. Orders from March should be completed by now. Never again. And the cases are horrible. Stick to amazon. Just taking money and not fulfilling orders completely.

Tip for consumers:
SCAM DO NOT USE IT!!!

Service
Value
Shipping
Returns
Thumbnail of user alexiso15
Wisconsin
1 review
0 helpful votes
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June 26th, 2019

I don't exactly remember what the deal was, but I paid over $40 on some cases, and it came with a free $100 gift card (yeah right). It has been over a year, and I haven't received my cases. I asked for a refund and some explanation about 6 months after ordering and they said "since they are hand-made, they take a while to make and send out. We will email you when they are shipped." I sent several emails later when they sure enough were never shipped and NO REPLY.

Thumbnail of user riverb8
South Carolina
1 review
6 helpful votes
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February 27th, 2020

This is the second time I've ordered from them. The first time everything went smoothly and I received my cases within a month. This time it's been terrible. Ordered my cases two months ago and haven't received shipping information yet. I've sent 7 different emails to customer support and I keep getting the same line: "you'll receive shipping info later this week". The same excuse three times and nothing yet. They refuse to issue a refund because their products are "made to order". Just steer clear of them totally. I'm not the first, only or last person to deal with this.

Thumbnail of user katyh27
Kentucky
1 review
1 helpful vote
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September 6th, 2018

No customer service at all! Sent countless emails, posts to social media, messages via Facebook but still no sign of my cases. I ordered three and the money immediately drafted out of my account but can't seem to get answers as to why my shipment never arrived and never even got an email saying it was shipped.

Thumbnail of user hopes63
Ohio
1 review
2 helpful votes
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July 27th, 2020

The cases were very cheap! And they didn't type the right message on them when I clearly typed the right thing in the description of what I wanted, I also had a coupon for a free socket holder and another free case and they did not send anything! Would not recommend Snapchat needs to stop advertising for them, very upset about their return policy also. They're good at scamming!

Tip for consumers:
DONTTT!!!!!!!

Products used:
Cases

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayl231
Florida
1 review
0 helpful votes
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October 17th, 2021

I swear it's been almost two years since I ordered 4 phone cases. Along with whatever specials they threw in. Scammed tf out of me and I'm getting that same generic email like everyone else. Do not buy from these c*nts with their dumb excuses. They just want your money, don't ever expect to receive your order

Tip for consumers:
They suck

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreaw296
Ohio
1 review
0 helpful votes
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July 30th, 2020

So back in April i ordered 3 cases and then the website had some free items so of course I got those too (who wouldn't?) Well 3 months later, I got my cases and nothing else... but in the email it said everything was delivered together... I have emailed them twice about it and have gotten nothing. Dont waste your money. The cases are cute sure, but I can only use one of mine and they're cheap cases. 5$ at most. I wish I would have read some reviews first.

Thumbnail of user andreab217
Texas
1 review
20 helpful votes
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April 24th, 2018

I ordered cases for my Daughter in November/2017 so it will arrive in way enough time for Christmas. I started to worry at first because it was taking a while but Brian (mgram rep) reassured me that is was in production. Every case I had was personalized, so I took into consideration that it may take a little longer in addition to other orders. I received my order three weeks before Christmas. They don't mail out an official gift card, you have to email them and they will give you the code to put when placing your order and Brian specifies that the order is for cases only and it has to total $100 or more in order for the code to work. I was then able to order there more cases for myself with the gift card paying on $14.99.

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About the business

We offer the largest selection of Monogram Phone Cases for iPhone & Samsung models. Including the iPhone 6, iPhone 7 & Samsung Galaxy S7. Buy 1 Get 1 Free!

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