• Mgramcases

Mgramcases

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Overview

Mgramcases has a rating of 1.1 stars from 179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mgramcases most frequently mention customer service, tracking number, and automated email problems. Mgramcases ranks 235th among Mobile Accessories sites.

  • Service
    36
  • Value
    29
  • Shipping
    32
  • Returns
    28
  • Quality
    28
64
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How would you rate Mgramcases?
Top Positive Review

“ALMOST TWO YEARS”

Kay L.
10/17/21

I swear it's been almost two years since I ordered 4 phone cases. Along with whatever specials they threw in. Scammed tf out of me and I'm getting that same generic email like everyone else. Do not buy from these c*nts with their dumb excuses. They just want your money, don't ever expect to receive your order

Top Critical Review

“It's been over 24 days and I still haven't received my product”

Lily S.
1/29/21

It's been over 24 days and I still haven't received my phone case, don't waste your money and time on this, their automated email does not help with any type of customer service so good luck if you do decide to go through with it

Reviews (179)

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Reviews that mention popular keywords

customer service (23)
Thumbnail of user cindyc931
New Mexico
1 review
0 helpful votes
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November 5th, 2020

I had ordered 3 iphone cases, due to their "buy two get 1 free" back in march/ april and they were very quick to charge my card. I emailed them in July about the order not delivered and they said cause covid-19 they are going slow... It is now November and still no cases! Even Wish and Aliexpress are faster than this!

Thumbnail of user hyllaryt
Indiana
1 review
24 helpful votes
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January 21st, 2020

FINALLY got HALF of my order in, over a month later and, to be honest, these cases do not look like the pictures in the slightest. They're white cases with stickers in the form of the design of your choice. They dont even wrap around the entire case like it shows in the pictures! Highly disappointed, to say the least and why ask what names or initials u want on them when, you wont even get then right!?

Still waiting for 4 more cases! Shyyyyystie to say the least! Take your money to Amazon, yall!

Thumbnail of user rebekahh54
Illinois
1 review
0 helpful votes
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February 23rd, 2021

I ordered during covid so I gave plenty of time before I contacted them about my purchase. It's been almost a year I have not received my purchase nor has anyone replied to my multiple emails (they did reply to my first when I noticed the delivery address was wrong, that was fixed and then nothing) don't order from this company.

Tip for consumers:
Don’t

Products used:
Nothing. I ordered 3 phone cases and never received any.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dawnz47
New Hampshire
1 review
0 helpful votes
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March 30th, 2021

I ordered cases on Jan 1 and they took the money out right away. Here it is march 30 and still no cases. Written multiple emails with no response can't even get a refund. Worst experience ever with them! I have ordered cases from them before and got them within the month. Will never order here again!

Thumbnail of user maggies152
Michigan
1 review
0 helpful votes
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October 3rd, 2020

I ordered my phone case along with a screen protector, and shock absorbency feature. I also opted for the "promotional" free surprise gift for my order. After 6+ weeks, multiple emails about my "rush order" I FINALLY got a confirmation that my order had been shipped! 3 days later I got a cheap, flimsy piece of plastic with a printed back of the pattern I ordered. No screen protector, no shock absorbency, no "free gift". I asked for a full refund as I refuse to put my $1,100.00 iPhone in this nightmare of a phone case! 2 weeks later and I have still not received a response! This site is an absolute JOKE and shouldn't even be allowed to conduct business!

Thumbnail of user tatit2
Delaware
1 review
1 helpful vote
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August 8th, 2021

I have sent over 20 emails and all 3 out of those emails are the same." We are working on the order and should be shipped very soon, due to shipping delays." BullSh**! These people are scammers and please don't buy from them. I placed my order in February we are in August. This website should be taken down.

Tip for consumers:
Don’t use this site

Service
Shipping
Thumbnail of user brandyd52
Texas
1 review
0 helpful votes
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September 20th, 2020

Placed the order about six months ago and have not received nothing. They emailed me back maybe three months ago stating due to Covid but that's way too long I try to ask for a refund get no response back I came across this on a Snapchat thinking it was a good deal nope haven't heard back nothing and it's going on seven months now the worst ever

Thumbnail of user joanns243
Virginia
1 review
0 helpful votes
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February 28th, 2021

This company is terrible. I have been waiting forever for cases I ordered under the assumption I was ordering under "rush" production. If this is a rush it's a joke! Do not order from them. Oh and by the way, their customer service is non existent.

Tip for consumers:
Don’t buy from them.

Products used:
None of them. Still waiting to fire receive after a month.

Service
Quality
Thumbnail of user ashleyp566
Texas
1 review
11 helpful votes
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November 6th, 2020

I should of checked reviews first that was my first mistake. I returned the package unopened. It took 3 weeks to receive. Now if customer service responds they tell me they haven't received my unopened return so they won't refund me. They are a waste of time and money. I have been dealing with this for several months. I just want my money back! Covid is no longer an excuse for $#*!ty customer service

Thumbnail of user tiffanyb424
Illinois
1 review
3 helpful votes
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June 6th, 2020

This is the most unprofessional company ever. I ordered my daughter cases over a month ago. I still haven't heard anything from them let alone gotten get cases. You send them an email they send you I guess is an automated email. There's no live person customer service. What type of stuff is that. I WANT MY MONEY BACK!

Tip for consumers:
DO NOT ORDER FROM THEM

Service
Value
Shipping
Returns
Quality
Thumbnail of user jazminm6
Canada
1 review
0 helpful votes
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October 2nd, 2018

I ordered from this company in August, received the 6 stickers by the end of September. Stickers! More than a month for lousy stickers, which by the way have really cheap glue. Don't waste your money.

Thumbnail of user kaylahr1
North Carolina
1 review
0 helpful votes
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October 5th, 2018

Do not order from this company! I ordered 3 phone cases over 5 weeks ago and have not received a shipping email. I emailed the company and he said they need 3-4 weeks for production. It's now been another week and a half and I haven't heard anything.

Thumbnail of user blancaz6
Texas
1 review
0 helpful votes
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February 2nd, 2021

I order a set of cases and never got anything. They were quick to take my money! And any email you send will be answered with a same email "due to covid" i just want my money back! Please dont buy from them dont loose money for free

Tip for consumers:
Dont loose your money .Its all fraud you dont get anything

Products used:
None they took my money

Service
Thumbnail of user haleyd33
Mississippi
1 review
0 helpful votes
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August 5th, 2020

I ordered a case with screen protector and no screen protector and it says 4 free gifts I get my case well over a month later and the $#*! looks horrible not as the picture On their website the just slap a sticker on it. I want my damn money back!

Thumbnail of user kaitlynb28
Arkansas
1 review
0 helpful votes
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December 5th, 2019

I've ordered from this company before. And they got my cases to me rather quickly. I still use the cases I got from them two years ago. But I placed an order on Black Friday because of their "get two cases and 4 more free" deal. They said my order would be shipped on the 30th. It's now been a week and I've heard nothing. I tried their text chat system and got no response. They haven't emailed me that my items have been shipped. I've gotten nothing. What's going on?

Thumbnail of user sanm22
Florida
1 review
15 helpful votes
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May 12th, 2020

I've ordered 3 cases from here well over a month ago. Also it was supposed to be "rush shipping" I have yet to receive my package or a update about it. I emailed them & they blamed in on COVID so at first I'm like okay understanding then as time is still passing & I sent another email & never got a response I see that it's just them as I'm reading the other reviews. I mean they took the money out my account in seconds with no problem but can't deliver the package! Worst company EVER! Never again!

Thumbnail of user amyh735
Iowa
1 review
0 helpful votes
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July 11th, 2020

Terrible experience. I ordered in April with "free rush shipping" also with the promise of 4 free bonus gifts. I finally received 2 cases on July 11th... no bonus gifts. To top all of this off on July 1st I got a new phone so they are useless. And they say my name so that's great

Thumbnail of user jessicas1528
Wisconsin
1 review
0 helpful votes
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December 3rd, 2020

I have been in contact with the company 3 times and get the generic covid response. It's been 8 months since I've ordered my cases. I understand covid and operating on a small team of employees but I've ordered other things custom made and they may take and extra 3-5 business days to get to me not 8 whole months. I will not be ordering from this company ever again and i advise peoples not to order from them as well.

Thumbnail of user jenniferm2146
Arkansas
1 review
0 helpful votes
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August 10th, 2020

I've emailed so many times keep getting same responses every time due to COVID longer wait times. There is no number to contact anyone on this matter yeah looks like I've lost my $20 they damn sure not sending a refund!

Thumbnail of user jessicab1646
Utah
1 review
1 helpful vote
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December 6th, 2020

I ordered from them it was not a problem for them to take my money it's been 8 months I've sent multiple emails since there no number to call and they say the same thing about covid 8 months and I still haven't got my order do not order from them they only take your money and you never get your products

Thumbnail of user stigressw
Texas
1 review
1 helpful vote
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September 4th, 2020

I ran across Mgramcases due to snapchat and was mesmerized by all the different designs and personalization. They also had a sell of buy 2 for 20$ and get 1 free so I was determined to get one of these cases for myself and my boyfriend. I thought, this looks too good to be true but it's a STEAL so I went for it! After ordering, I looked at the previous reviews of long waits and cheap merchandise then I realized that it was indeed a scam. I ordered my cases July 24th and just received them September 1st. They're poorly made, super thin plastic with printed designs on them. Nothing like the pictures advertised. With the amount of people scammed, we will be able to get this website shut down, as for now remember to read REVIEWS FIRST and if it's too good to be true then it is. Save your money, time and protect your energy. Stay away from this insensitive conning business.

Tip for consumers:
READ REVIEWS FIRST

Products used:
None

Value
Shipping
Quality
Thumbnail of user suzannes454
West Virginia
1 review
3 helpful votes
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May 13th, 2020

This business is a total scam! They take your money and don't send your products. Then when I reach out to find out why I haven't received my order they blame it on the Covid. I ordered my cases 2 months ago. They stole my money! DO NOT buy anything from them!

Thumbnail of user vickir185
Colorado
1 review
0 helpful votes
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August 20th, 2020

Like everyone else. To bad you have to give a star. I ordered two case over 6 months ago and still haven't received them. Every time you email you get an automated email say do to Covid. Whatever. You take my money but can't send me my product. So very sad. I hope they are not as bad as everyone says once I get them if I ever do.

Thumbnail of user juliaj140
Texas
1 review
1 helpful vote
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July 30th, 2020

This crap and I mean crap took over 2 months to get here and it took me emailing them a bunch of different times to even get the cases smh the. Get the case no free gift as promised and the cases aren't worth the $20 this is literally someone taking people money and making crap out of there basement the case is so thin I'm afraid to put my phone in it and these look like something someone ironed on a case

Thumbnail of user terrab15
Oklahoma
1 review
3 helpful votes
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April 13th, 2020

I ordered my phone cases in November 2019 and still have not received them FIVE months later. When I ask about my order they just say it's in production. And I have asked for a refund but they said that is not an option because they are custom made.

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About the business

We offer the largest selection of Monogram Phone Cases for iPhone & Samsung models. Including the iPhone 6, iPhone 7 & Samsung Galaxy S7. Buy 1 Get 1 Free!

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