• Mgramcases

Mgramcases

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Overview

Mgramcases has a rating of 1.1 stars from 179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mgramcases most frequently mention customer service, tracking number, and automated email problems. Mgramcases ranks 235th among Mobile Accessories sites.

  • Service
    36
  • Value
    29
  • Shipping
    32
  • Returns
    28
  • Quality
    28
64
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How would you rate Mgramcases?
Top Positive Review

“ALMOST TWO YEARS”

Kay L.
10/17/21

I swear it's been almost two years since I ordered 4 phone cases. Along with whatever specials they threw in. Scammed tf out of me and I'm getting that same generic email like everyone else. Do not buy from these c*nts with their dumb excuses. They just want your money, don't ever expect to receive your order

Top Critical Review

“It's been over 24 days and I still haven't received my product”

Lily S.
1/29/21

It's been over 24 days and I still haven't received my phone case, don't waste your money and time on this, their automated email does not help with any type of customer service so good luck if you do decide to go through with it

Reviews (179)

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customer service (23)
Thumbnail of user desiaa
North Carolina
1 review
0 helpful votes
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September 12th, 2020

They are horrible I ordered in the beginning of February 2020, still haven't receive anything I've sent several emails they said because of COVID - 19 but it's been months it's now September still nothing and no response. This is horrible and ridiculous these were a gift and since I have found other cases they won't even reply about refunding My money. DONT ORDER FROM THEM! Don't even deserve 1 star

Thumbnail of user meganm326
Utah
1 review
3 helpful votes
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March 21st, 2020

I ordered 6 cases from them in September 2018 and I never received my order. It's March 2020. Bummer too, because I was really looking forward to them.

Thumbnail of user joellena2
Texas
2 reviews
0 helpful votes
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September 9th, 2020

First, let me say that this was not the first time I had ordered from this company. I believe this was my 4th order. Previously, I had no issue and absolutely love the protection the cases offered. I received all my other orders. This last time, I honestly have no idea what happened. I placed this order July of 2018, yes TWO years ago! I have yet to either have my money refunded or been sent the case I ordered. I have made numerous email attempts and at the beginning was told they would re-issue my case. Never got it and when I sent subsequent emails, received NO response! This July, I look them up, see a different email with uk at the end and think, "oh, maybe they sold or have new management, whatever" and decide to email them the background of the issue. I receive the standard "due to covid-10, it's taking longer to answer emails" etc, so after 3 weeks, I email again. No response... I sent another email today (9/9/20). I am not going to hold my breath waiting on said response. I don't know what has happened to this company, but DO NOT ORDER FROM THEM! They will take your money and probable laugh while they're doing it!

Thumbnail of user sandys414
North Dakota
1 review
0 helpful votes
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July 3rd, 2020

After countless emails, with generic response twice, and 6 months since 3 cases have been order. Still nothing... scammers. Don't look at, don't buy, and don't waste your time with this company!

Thumbnail of user khandis1
Missouri
1 review
0 helpful votes
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October 19th, 2020

I ORDERED OVER A MONTH & 1/2 AGO AND THERE IS NO MOVEMENT ON MY PRODUCTS. THIS IS A WASTE OF A COMPANY. THEY SHOULD NOT BE A NATION WIDE BUSINESS IF THEY CANNOT HANDLE THE LOAD. I JUST WANT MY $20 BACK. THEY GET NO STARS... RIDICULOUS!

Thumbnail of user tonyac141
New York
1 review
1 helpful vote
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November 12th, 2020

I have always used this company to buy for my iPhone, but I got a new phone and placed an order for some Christmas gifts as well in December of 2019! It is now NOVEMBER of 2020! I still have not received my product and have gotten no response since April besides the generic COVID 19 message. Idk what the hell happened to this company but it is absolute crap, the most awefuk and unhelpful support, you either get no answer at all, some run around or a bullshot covid message. I was understand at first but now its almost a full year later. DONT DO IT!

Thumbnail of user rebeccad465
North Carolina
1 review
0 helpful votes
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September 10th, 2020

I order phone cases back in September 16,2018 and paid $34.76 and still haven't received them or received any responses to any of my emails. Don't waste your time or money.

Thumbnail of user michellel1072
Washington
1 review
0 helpful votes
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January 28th, 2021

Don't order from this company! They are HORRIBLE! They take your money and NEVER send your product! Beware of this scammer! I placed an order for phone cases in May 2020... it is now January 2021 and I've not received my cases and have requested they refund my money several times... the one time they replied to me they said... it was an over sight and they had marked my order as complete, that was in November 2020. I asked for a refund still nothing. Now they will not respond to my emails, they have not sent my cases or refunded my money... They make sure to charge your bank account the same day the order is placed... pretty pathetic that they sure can take your money and not send the stuff you ordered and then decide to stop responding once you demand they refund you! I also tried to leave a review on their website... but conveniently there is no way to leave reviews, they must have removed that feature hoping more people like myself will be dumb enough to place an order. Also I'm sure they removed all the comments on their Instagram page since there are no comments... pretty shady! I have contacted the BBB... hopefully their fraudulent company will get shut down! DO NOT ORDER FROM THEM!

Tip for consumers:
Don’t!!!!

Products used:
None!!! Nothing was ever sent

Service
Value
Shipping
Returns
Quality
Thumbnail of user bridgettes13
Louisiana
1 review
1 helpful vote
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January 4th, 2019

I got scammed too!
I placed this order SEPTEMBER 21,2018. It is now JANUARY! Ughhhh. I was expecting a cute little penguin cellphone case with my name on it for my now not so new iPhone... and NOTHING! Not even a kiss my ARSE!

Thumbnail of user laceyb48
Texas
1 review
0 helpful votes
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March 11th, 2021

I ordered a case back in September 2020. I have gotten excuse after excuse. They have stopped communicating with me after inquiring about my order numerous times and have never issued a refund or provided the case that I ordered. DO NOT ORDER FROM THEM!

Tip for consumers:
No phone number. Only email which is answered with an automated response.

Products used:
Never received anything.

Service
Value
Shipping
Returns
Quality
Thumbnail of user whitneyd47
Maine
1 review
2 helpful votes
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May 23rd, 2020

This is seriously the worst $#*!ing company ever known to man. Idk how they get ads on Snapchat. Because they rip you off and it's disgusting. I ordered 8 cases middle of February 2020 and I have only gotten two of them and it's now may 24th 2020. Kept saying it was in production everytime I DEMANDED for a refund. If it was in production in March then it should of been here by now. NEVER ORDER FROM THIS COMPANY THEY STEAL YOUR MONEY!

Thumbnail of user tracyn238
Virginia
1 review
0 helpful votes
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November 9th, 2020

I ordered cases thinking oh they are nice and I ordered October 3rd I've emailed over and over because I haven't received no order email like it tells you, you should within 24-48 hours and I get some dumb auto made email back saying due to Covid bull crap and there's no contact number to call to complain or ask for refund, I will never order from them again... I'll stick with Amazon or eBay thanks... GIVE ME MY CASES OR MY REFUND

Thumbnail of user lisaj307
Michigan
1 review
0 helpful votes
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December 1st, 2018

I ordered in September it is now December and they never sent my order. I have sent no less than 5 emails with absolutely no response. I want my money back.

Thumbnail of user katrinaw55
Iowa
1 review
2 helpful votes
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January 20th, 2020

I ordered 8 cases on December 6,2019 for Christmas gifts. After many emails i finally received 4 cases on December 31,2019. After many more emails I have not received my other 4 cases as of today January 20,2020. Please DO NOT BUY FROM THIS COMPANY! I wish I would have research their reviews before I place my ordered. I would give them a negative 5 stars.

Thumbnail of user kiaral16
South Carolina
1 review
3 helpful votes
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July 8th, 2020

I ordered my cases April 25,2020 & it's July 8,2020 & I still have not gotten an email or my phone cases & every time I email I get the same email saying due to COVID-19 that the staff is short & I would experience longer time for my cases but 2 months going on 3. I have ordered from other websites in the month of July & received my stuff a week later. Idk whats mgramcases problem I just want my money back

Thumbnail of user jussf
Texas
1 review
3 helpful votes
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February 7th, 2020

I ordered a month and half ago still nothing! I have tried to email them and NOTHING! This is crazy! How are the still open and taking peoples money? The police needs to get involved now!

Thumbnail of user desireeg80
Arizona
1 review
0 helpful votes
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July 29th, 2021

I never received my 5 pack for $35 deal! I emailed 3 times. First time I received a response that is was still in production then never received replies the other 2 times

Tip for consumers:
Fraud

Products used:
Never received

Service
Value
Shipping
Returns
Thumbnail of user sarinas14
Illinois
2 reviews
0 helpful votes
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May 5th, 2021
Verified purchase

I ordered the case special on 4/14/2020 after contacting these people several times I have not received anything
No merchandise No refund
Don't fall for this scam

Thumbnail of user tanishag8
South Carolina
1 review
0 helpful votes
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May 30th, 2020

I ordered from them about two months ago. I never received my order nor did I get a response to any emails. I should've read the reviews first. I had to file a claim to get my money back.

Thumbnail of user rayshannioeh
North Carolina
1 review
0 helpful votes
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July 18th, 2020

I believe I order me a case July 10th and it's the 17th I've emailed them and everything no response not even a tracking number in site they just take your money this site is a scam and I am going to get my money back one way or another because your taking people's hard earned money and not giving them there products this company or whatever is a joke and needs to be shut down! This is ridiculous this is bad coustomer service but I kno forsure y'all will not be getting my money EVER again

Thumbnail of user statishap
Georgia
1 review
0 helpful votes
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September 16th, 2020

I made a video on my experience
https://youtu.be/prHnmmSY4LM
I also did not get any of the free items but I'm not upset about that. It took over a month to get these items.

Thumbnail of user ashleyw580
Georgia
1 review
0 helpful votes
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February 15th, 2021

I ordered a couple of cases nearly a year ago. Emailed several times it's always the same thing. It's in production. Completely unacceptable! This makes no sense at all A YEAR TO PRINT A COUPLE PF CASES FOR A PHONE I NO LONGER EVEN HAVE SMH.

Thumbnail of user kellyc214
Texas
1 review
1 helpful vote
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March 22nd, 2018

So I ordered a case at the beginning of Dec and was told 1-2 wks and I would get 2 free cases with my order as well as $100 gift card. Well it took 4+ week and only the case I ordered was sent. I never received the other "free" cases. I never actually got a physical gift card for the $100, there was no special code and no instructions regarding how to redeem it. They kept referring me to their FAQs, which was extremely unhelpful. The case was cool but cheap and it peeled within a few weeks.
I decided to give them one more try... ordered a few more cases. Same thing. I never received my free case, after contacting them, they gave me a code to purchase it for free - the catch is I have to purchase something else again above the cost of my "free" case. The gift card was the same thing, no actual card, no code to redeem. I was told I only get a giftcard 1 time per their FAQs and again, its not really a gift card because you can't use it unless you buy more than the amount of the value of the gift card.
There were no disclaimers when I made the purchases. I do not recommend them for anything. The cases are cheap and better ones can be purchased at Walmart for half the price.

Thumbnail of user rhondag187
Oklahoma
1 review
0 helpful votes
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September 26th, 2020

Almost 5 months ago I ordered my phone covers and have received nothing. Responses to my emails are the same. Covid and short staff have delayed the order. What a ripoff.

Tip for consumers:
They take your money and receive nothing in return. DO NOT ORDER FROM THEM

Service
Shipping
Thumbnail of user kayleep4
Ohio
1 review
0 helpful votes
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November 6th, 2018

Spent $40 on cases i never received. Emailed them twice and they stopped sending me emails totally. It's been 2 months! Complete bullsh*t. DO. NOT. BUY.

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About the business

We offer the largest selection of Monogram Phone Cases for iPhone & Samsung models. Including the iPhone 6, iPhone 7 & Samsung Galaxy S7. Buy 1 Get 1 Free!

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