• Mgramcases

Mgramcases

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Overview

Mgramcases has a rating of 1.1 stars from 179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mgramcases most frequently mention customer service, tracking number, and automated email problems. Mgramcases ranks 235th among Mobile Accessories sites.

  • Service
    36
  • Value
    29
  • Shipping
    32
  • Returns
    28
  • Quality
    28
64
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How would you rate Mgramcases?
Top Positive Review

“ALMOST TWO YEARS”

Kay L.
10/17/21

I swear it's been almost two years since I ordered 4 phone cases. Along with whatever specials they threw in. Scammed tf out of me and I'm getting that same generic email like everyone else. Do not buy from these c*nts with their dumb excuses. They just want your money, don't ever expect to receive your order

Top Critical Review

“It's been over 24 days and I still haven't received my product”

Lily S.
1/29/21

It's been over 24 days and I still haven't received my phone case, don't waste your money and time on this, their automated email does not help with any type of customer service so good luck if you do decide to go through with it

Reviews (179)

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Reviews that mention popular keywords

customer service (23)
Thumbnail of user orendap
Kentucky
1 review
0 helpful votes
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August 2nd, 2020

0stars! I ordered back in March. It is now August. Sent several emails with no response. Please don't order from them, unless you just want to give your money away.

Thumbnail of user kierab11
North Carolina
1 review
0 helpful votes
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June 29th, 2020

I ordered 4 cases back in April it is now June and I still haven't received my products. When I email them I never get a response about when I will receive them or getting my money back.

Thumbnail of user nakeshias
Alabama
1 review
0 helpful votes
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August 7th, 2020

I placed an order in March and here it is August and they haven't shipped my order. I've emailed customer service over 20 times with no response!

Thumbnail of user madonnab4
Tennessee
1 review
0 helpful votes
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September 8th, 2018

I ordered 6 CASES for 25.00. Waited 5 weeks. Recieved an envelope with 6 stickers. No cases. What a joke. Never order from this company

Thumbnail of user jbs1
Tennessee
3 reviews
13 helpful votes
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October 17th, 2017

So I FINALLY got my cases - over 4 weeks after my order was placed. The case was ok - nothing spectacular. The color is good but it is a very slick plastic which makes it hard to hang on to my phone.

Beyond that, there website/customer service is AWFUL! They bury everything in the FAQ's and point to those when there is a question. You will get an email the day after your order saying that your order will normally ship in 2-3 days but when you contact Customer Service you are told the "FAQs" say "3-4 weeks". They will offer a "FREE GIFT CARD" with no disclaimers when you purchase but then tell you when they send you the card that the "FAQs" say blah, blah, blah - this is when you find out the gift card is only good on phone cases and only good if you spend more than the gift card. I still haven't received the "free" purse that was supposedly added to my order nor have I received an answer.

I order online all the time and thought I would give them a try as I love to change out my phone cases. It seemed like a good deal and since there were NO disclaimers when I purchased, I placed the order.

If you don't mind waiting almost 5 weeks for your order and don't mind vague offers with hidden disclaimers then this is the place for you.

Thumbnail of user carolg271
Louisiana
1 review
0 helpful votes
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October 14th, 2018

I have never been so disappointed in a product in my life! I ordered 6 skins WITH CASES. I received 6 stickers for $40. And it took forever to get my stickers! I WANT MY MONEY BACK!

Thumbnail of user javellaa
New Jersey
1 review
0 helpful votes
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July 13th, 2020

I bought cases 6 to be exact in March and here iit is July and no cases or my money back, I've contact the company using there email address provided and no reply, $#*! them I want my money back

Thumbnail of user elbar7
New York
1 review
0 helpful votes
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September 24th, 2020

I order over a month ago and I have been sending emails but I haven't receive a respond. It's true they were fast to take my money but that's all.

Thumbnail of user jayned36
Texas
1 review
0 helpful votes
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May 25th, 2020

Total scam ~ it's been six months and nothing but "oh gee, COVID-19 has delayed processing". My order was placed LONG BEFORE this time, and still nothing. TOTAL FRAUD

Thumbnail of user amys1732
Ohio
1 review
0 helpful votes
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May 5th, 2021

Ordered 4 cases and it's been a year and nothing. Keeps claiming low staffing due to COVID. What a joke

Thumbnail of user lezlyb
Texas
1 review
0 helpful votes
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October 19th, 2020

I ordered 3 cases payed for this and I haven't received them since April it's October already I've emailed them many times and don't get a response or refund. DONT BUY FROM THEM ITS A SCAM!

Thumbnail of user heathert108
Virginia
1 review
1 helpful vote
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October 11th, 2018

I ordered 3 cases in June here it is October and still no cases, will not answer chat or emails. Will be reporting to BBB

Thumbnail of user shaes9
Mississippi
1 review
0 helpful votes
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May 16th, 2020

I placed a order over a month ago and I have yet to receive the cases nor the confirmation email! This company is a complete scam!

Thumbnail of user karolinel5
Texas
1 review
0 helpful votes
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June 23rd, 2020

I literally ordered 3 cases over 3 months ago. I still never got them and when I email them I always get some bs excuse. Do not order from them #scam

Thumbnail of user angelar804
Georgia
1 review
0 helpful votes
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September 14th, 2020

I ordered the cases a month ago and have yet to receive a response to my inquiries or my order. I feel like this is a rip iff

Thumbnail of user patriciam2900
Texas
1 review
0 helpful votes
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August 20th, 2021

I haven't received my phone cases it's been 2 months
Haven't received a tracking number neither a email
Sent emails but they haven't respond

Tip for consumers:
Should’ve seen the reviews learn my lesson.

Products used:
Haven’t received nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user aprilb138
Mississippi
1 review
1 helpful vote
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September 19th, 2018

I ordered 6 skins over a month ago I haven't received them YET. Three emails later NO response. I ask for a refund and no response.

Thumbnail of user gracef207
Wisconsin
1 review
0 helpful votes
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April 11th, 2022

Never received my package. Never got any of my order. I emailed a dozen of times. They offered me a discount code but not my order that I paid for!

Thumbnail of user larryb356
Missouri
1 review
1 helpful vote
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September 6th, 2018

Should be prosecuted for theft. Scam artists. Never... Never... Never... order from this fake company. Thief's

Thumbnail of user preciousc10
Arizona
2 reviews
0 helpful votes
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May 21st, 2020

I placed my order over a month ago and still have not received anything! I emailed and have not gotten a response. Do NOT order from this website!

Thumbnail of user vasudham1
Georgia
1 review
0 helpful votes
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June 30th, 2019

Been over 6 months and still nothing delivered. No way to contact them. This company should be shut down.

Thumbnail of user matildaj6
South Carolina
3 reviews
1 helpful vote
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August 31st, 2020

Order over 3 weeks ago can't get a reply but money was moved from my account! If you need something within 7-14 days don't use this company!

Thumbnail of user monikal14
Texas
1 review
1 helpful vote
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August 28th, 2018

Customer Service is awful. I ordered my case alomost a month ago it's still saying my order is in production. I will never order from them again

Thumbnail of user angieb150
Illinois
1 review
3 helpful votes
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April 29th, 2020

I ordered from this place 2 months and still haven't received NOTHING! I'm beyond pissed! They need to refund my money.

Thumbnail of user vr103
South Dakota
1 review
0 helpful votes
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September 11th, 2021

Entirely a scam. No response in emails aside from COVID bull$#*!. No phone number to contact and no orders received. Pure bull$#*!!

Tip for consumers:
DO NOT ORDER THROUGH THEM. Absolute bull$#*!

Products used:
I purchased 5 phone cases, charging cables and charging receivers. Got none of them

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About the business

We offer the largest selection of Monogram Phone Cases for iPhone & Samsung models. Including the iPhone 6, iPhone 7 & Samsung Galaxy S7. Buy 1 Get 1 Free!

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